Very clean facility with great customer service. Every question I asked was all answered and very informative.

The front office staff is personable and helpful, and the facility itself is almost new. However, as others have pointed out, they have a "bait and switch" business model. The rent on my small unit almost doubled after three months ($97 to $162). Since I had read similar Yelp reviews, when renting my unit, I asked them if that was true. They assured me that was not true. read more

The place is nice and clean, unfortunately they get you in with low introductory rates. Then raise them every few months by a lot. They aren't completely honest about this when renting. read more

Staff is amazing but when I went from $88 to $170 after 4 months I had to leave. Staff was friendly and said they could make a deal but that's not the point I shouldn't have to make a deal because the company just doubles the prices- how many people are on automatic payments and do even notice the rate increase Ok for short term but anything over 4 months be prepared to see price double read more

Robby & Rebecca are the best! They took the time to show my mom and I all of our options for units -- different sizes, locations, and floors. Even let us look at the same unit multiple times to make sure we felt solid about our unit choice. So friendly, so helpful, & honestly hilarious too. 10/10 would recommend. read more

The facility on Creekside is clean, secure, and access is easy. Robbie made the check-in process easy and quick and was completely candid about the industry-wide practice of boosting prices after the teaser rate. I paid ahead for 6 months to limit the damage. The only solution is to just move when it gets too bad. read more

Had to move in same day, Rebecca did a fantastic job setting up everything and made the process extra smooth. The facility is very clean and secure, with climate control, so no worries about my stuff. read more

On two consecutive occasions my wife and I needed help with our storage unit. I can't remember his name but he was African American. He went above and beyond and was extremely patient. He is definitely an asset to your company. Lyle and Denise Chambers read more

Robbie was extremely helpful customer service 10/10 Would definitely recommend this place very clean and professional read more

Great experience. Clean and secure facility! The team is super friendly and made it easy to say yes!

Great service and the gentleman who handled my contract was understanding and accommodating.

I relocated from up north and needed to set up everything online so was unable to check any places out in person. I chose this Extra Space location based off the reviews I read about it being clean and safe. I was so relieved when I arrived at 6:30am with a stuffed u-haul to see that it was exactly as described, plus a few extra happy surprises: * The facility is very clean. There are little hand sanitizers scattered all throughout. *There is a bathroom that can only be accessed by your code and it is kept clean. *There are large push carts available which made unloading SO much easier. I wish I would have had them for when I packed the U-haul. ;) Since I did everything online, I didn't have the pleasure of meeting the staff until after I arrived and that turned out to be another happy surprise. Robbie and Elizabeth are the best! It's clear they care about their customers having a positive experience. I have done a few long days trying to get my unit organized and in that time I took note that: *They routinely check the facility which gives me more peace of mind regarding the safety of my stored items. *They are both very friendly and always happy to help with any questions or needs that might come up. I underestimated just how much stuff I actually have and Robbie was so helpful when he noticed me struggling. He offered me multiple different solutions that I hadn't thought of. I am very thankful he walked by when he did. I want to reiterate a sentiment a few other reviewers have mentioned. Moving is hard! To have any one of the components that make it up be stress-free is a very welcomed respite. I am grateful the reviews guided me to this Extra Space, it was just the bit of good luck I needed. :) read more

Excellent service! Easy access! Great rates! Everyone I spoke with were super accommodating! Giving a shout out and thank you to Robbie! read more

Robbie at Extra Space Storage is terrific. He is professional and customer focused. The experience of using this storage facility was streamlined and efficient. read more

Great experience with their team. After a little mixup (on my part not theirs) it was corrected. Moved out before my free month was up. But I would rent with them again if needed. I like the security of the place. Of course you need a code to Come in but you can't go to any other levels if your code doesn't authorize you to be on that floor. The locks are not like your typical lock. And always friendly staff. read more

What would have been a 5 star review to a 1 star due to a few interactions with an employee, Elizabeth, that happened the day of checkout.

I needed a clean, climate controlled storage unit to store some electronics for a few months. From the time I walked in and talked with Robby to the time I moved my things out, I was impressed. The facilities were clean and secure. I will use them again and highly recommend Extra Space Storage. read more

Very nice facility. Clean, cool, easy in/out. Have been there now over a year and have had no problems. great customer service.

I called multiple different storage places around Santa Rosa trying to find a facility with a good price and met the needs of what I was looking for. The first time I called this place I spoke with Robby, he was very knowledgeable and customer service oriented. Answered all of my random questions and took the time to even provide insight. Ultimately that's one of the main reasons I went with this location. The facility itself is basically like new, everything appears to be in working order with very little sight of wear. The roll up doors on the units look almost brand new and not haggard or beat up like some storage places I've used in the past. Pretty much all of the units are located inside and you need key code access to get in, the facility has a fair amount of security cameras all around so adds a sense comfort. Would definitely recommend to anyone, even gram gram! read more

Easy rental process, great staff. move in day, there were multiple carts to make our move in much easier. Very grateful.

From start to finish, my experience at the Streamside location of Extra Space Storage was excellent. The place is very secure and clean. Robbie (sp?), the manager, was terrific and couldn't have been more accommodating in helping me find the right size unit and in getting me in and out at the least cost. read more

Always had good service with extra space, this new building they made is the bees knees. It's all indoors so it's guaranteed to be safe from the weather and people, and all the units are super nice and have cement walls. read more

I highly recommend this storage place in Streamside Dr. Santa Rosa! It's very clean, well organized and safe. The personnel are so helpful and knowledgeable of their services. I never had a problem with them. I feel so grateful for everything they've done for me particularly Robby who is the manager! read more

very nice storage units, but had to move out, 10x10 unit just went up from $188mo to $266mo, Robby and Adam were very helpful in navigating our options and lowered the price temporarily to help reduce the expense of our last month read more

Adam and Robby were very friendly and helpful and set me up in a perfect storage unit.

The people we talked to one the phone helped us set our account and made it so quick and easy. And they were very kind. The facility itself was safe, well-lit, and clean. We found everything just as described. read more