Danielle was awesome--fast, helpful, and made it stress-free. Whole process was easy, facility is…read morevery clean and secure. Would highly recommend.

CAUTION . BAIT & INCREASE PRICING aka PREDATORY PRICING…read more 10'x10' $134- new customer - June 20, 2025 w/ the 2nd mo free approx $150 for 2 mo. 10'x10' $282- 9 yr customer - June 1, 2025 2 mo is $564 Customer loyalty at this company will cost you over 100% more monthly. Nice and professional staff with clean units. It's the business model and that is caution predatory. After doing business with them for 9 years I wish I would have went somewhere else. Dear City & County Planning Departments, please don't approve any future projects from this company. They are NOT helping our community with their continual rate increases. I spoke with management she said it all handle by corporate. (42 views in 23 hrs are probably your own people)

Ryan, I can't say enough about this person. Professionalism is an understatement. Ryan is the…read moredefinition of customer service with value. Very quick to respond to questions and requests. Makes the leasing process easy and simple. Ensures safety and security on and around the premises. I highly recommend if you're looking for an office, parking or yard space to contact Ryan. I guarantee you will not be disappointed.

Great location, clean , and everyone friendly. You looking for an office or space to lease this is…read morethe place.

We visited Storage Master on 3205 Dutton Avenue on Thursday and met with the manager, Suzi. She was…read moreinitially friendly and helpful. She showed us a specific 10x30 unit we liked and quoted us $219 per month, compared with the $199 rate shown online for a generic 10x30. We particularly liked the unit's location and the fact that Suzi lives onsite, which gave us some comfort from a security standpoint. She also told us that, under a new California requirement, storage contracts must disclose the maximum rate a customer could be charged during the first 12 months. We appreciated what appeared to be transparency. Unfortunately, everything unraveled once we tried to reserve the unit. Suzi told us that, to receive the $219 rate for the specific unit she showed us, we would have to make the reservation online because the price would be higher if we rented it in person. The problem was that the website would not allow us to select or reserve that specific unit. My husband therefore made an online reservation for a 10x30 so that we would at least have a reservation in place, and then called to make sure it could be applied to the unit Suzi had shown us. Unfortunately, he was unable to speak with Suzi because she was not "on duty," so he was instead routed through StoragePRO's centralized customer service and an onsite employee named Danielle. Over the weekend, he was bounced between centralized customer service and Danielle. By then, the price for the same unit had already increased from $219 to $249. Danielle initially resisted taking a message for Suzi, insisted she could handle the issue, and then ultimately said there was nothing she could do. My husband called again on Monday. The price for the exact same unit had now increased again, to $279, just days after we had been quoted $219 in person. He again asked for Suzi to call us. She never did. I finally reached Suzi on Wednesday. Her first response was that "corporate" sets the rates and she could do nothing about them. After I explained that we had followed her instructions and tried to reserve the unit online immediately after our visit, but the website did not allow us to select that specific unit, she agreed to email corporate to see if she would be able get us the rate she initially quoted for the unit we wanted. She said she would get back to me early the next day. She didn't. When I had still heard nothing by that afternoon, I left her a message. Again, no response. So, within a few days: * We were told we had to reserve online to receive the quoted $219 rate * The online system would not let us reserve the specific unit we had inspected * The price for that same unit then went from $219 to $249 to $279 * We were repeatedly passed between centralized customer service and onsite staff * Multiple requests for a call back were ignored * A promised follow-up never happened * Even a follow-up message after that missed commitment received no response This was before we had even signed a contract or moved a single item into the facility. That is the biggest red flag of all. Once a storage unit is full, customers have very little practical leverage because moving everything again is expensive and disruptive. If this is how pricing and communication are handled before they have your business, it does not inspire confidence about what happens afterward. We decided to walk away and give our business to a storage company that actually seemed interested in renting us a unit, provided a written quote for the specific space we inspected, and understood that responding to and communicating with prospective customers is part of the job. Storage Master and StoragePRO gave us every reason to believe the pricing problems and communication failures would only get worse once all our belongings were inside and moving elsewhere became difficult and expensive.

I used this storage place for about 6 months and it was FABULOUS! Susie the manager was so friendly…read moreand helpful in every way! She and her staff made it so EASY to move in...and to move out! It is clean, organized and so affordable. I highly recommend this place. Someone was always in the office and ready to assist. The billing was easy and effortless. THIS WAS A GREAT EXPERIENCE!

Terri is a very helpful and kind person - great customer service here. I was nervous about storing…read moremy things but Terri was very reassuring, explaining their security process to me. This property is neat, clean and feels very secure! I only needed a short term rental and I would definitely come back!!

We are sad to be leaving after 9 yrs of wonderful, no drama service. We never felt that are storage…read morewasn't secure even through the 2017 fires. We were blessed that our unit was still standing after the fires because it was the only thing left of our family stuff. Terry and team were thoughtful and kind during those times. I would have no concerns to come back if I needed to. I highly recommend this storage location if you are looking for secure, clean, kind facility. They also have U-Haul trucks available for rental if needed along with packing supplies.

I inquired about a unit with Karen. She was extremely personable, helpful and professional…read more The facility was very clean and safe. I will be referring Hopper Self Storage and Karen to my family and friends that need storage in the future.

Nice low-key storage unit run by really nice people. Price is right and we had no problems with…read moremoisture, although it was summertime. No complaints.!

I have been storing our company's film library and equipment at the storage facility on Piner Road…read morein Santa Rosa ever since they opened. The place is clean and dry and cool. All good for the things we store. The office staff is made up of knowledgable and friendly people who can help with any situation. I definitely am very happy with the years that I've been working with them. Highly recommended.

Renters beware! West Coast Self Storage on Piner Road in Santa Rosa has raised my rates 2 times…read morewithin the last year, and now I am paying double the price for my storage unit. Each time they raise the rent, they send out an email lamenting the fact that increasing maintenance costs for the facility and facility improvement costs play into this decision. They then try and placate you and say they understand how this cost increase affects you, and how "it's not you, it's them." Please consider storing your possessions elsewhere.

BE AWRE PEOPLE I wish I can give them no star . this…read morebusiness is being running be some angry people . very unprofessional . the assistance manager. Eric. didn't not let me in my own unit he was extremely rude to me . I only want to get my items and go to my new place. he made me spent over 2K EXTRA By hiring another people to go and get my furniture form my storage. the public also owner of this place deserves to know what kind of people are in charge when he is not around .

Started at $274.50/mo + $12.00 for insurance for a 10 X 15 climate-controlled unit. In 8 months,…read morethe rent increased to $325.50. 9 months later, the rent increased to $357. We were residing out of state, or we would have gladly moved to a different facility/different owner/managing company. Upon our return 21 months later, we opened our unit to find that much of our furniture, boxes, plastic crates, suitcases, chairs, etc. had been destroyed by rats. We spoke to 2 different managers (Danielle and Vicky) during the week we were there to move our furniture and household items, and both said they would provide us with the paperwork necessary to file a claim with the insurance company. (Insurance states coverage for vermin damage up to $500.) We never received the paperwork. We called and revisited the store, but each time the manager was out. We've written to the corporate office and have not received a response from them either. It's been 3 months since we left and have had to replace mattresses, sofa, love seat, coffee table (scratched and gnawed), stools, and office & game chairs where the leather was chewed, multiple boxes, etc. etc. This was a new facility when we started, and we thought it was in excellent condition. We saw a few rat traps outside the buildings, but none on the inside. The insurance contract does not list contact information, so if a claim is necessary, you are at the mercy of the manager to provide you the information. A horrible experience.

Excellent service, and great pricing. The fact that they close at 6pm ensures you get great…read moreservice; no employee wants to work overnight at any job. Happy employees = happy service. The place is very clean, and the ceilings are tall inside the storage units. Well lit, I feel safe, and I know my belongings will be safe as well. Also, free cookies and key rings!

Was waiting for nearly 20 min at a posted time they were available. Got hung up on then put on hold…read morewith a unhelpful voicemail. Eventually got help after waiting for so long i will not be going here again.

Let me start out by saying this is the best storage place I've rented at, yet. The owner, David is…read morea great person, businessman, and runs a well organized storage facility. He is very fair in his pricing structure and very good when communicating with his customers, which is a big deal to me as a business owner myself. If you're looking for a quiet, clean and safe storage facility I highly recommend Cotati Rohnert Park storage.

This is a clean, reasonably priced storage facility. In my two years of experience in assisting a…read morefamily member with management of their storage unit, and having several occasions to speak with David I, like so many others, found him to be uncommonly kind and helpful. I would not hesitate to store anything over there, and it would be, by far, my first choice. Great members of the community!