Don't not rent here! Horrible customer service from Nicole and Mike. The property is very clean, but the management is very unprofessional.

I am having to leave my home of 3 years and I needed a place to store things of importance. I rented my 5x7 space online with some amazing discounts and it is very easy to navigate. Downloading the app is very important and has all the access codes needed to enter. Once arriving to the unit, the lock was there waiting me. I was unable to open the packaging and went to the office for help. I want to THANK Yehya Nasser for his kindness and helpfulness. He is an AMAZING person helping me navigate their set up and answering any questions. read more

If I could leave 0 stars I would. My items were damaged due to a water leak in their unit. All of my furniture and child's furniture was covered in mold due to their faulty equipment, along with several other items that cannot be repaired nor replaced. First issue was that I was informed by the onsite manager that there has been many issues regarding this and that I would need to submit a claim and he would have a supervisor contact me. However once I submitted a claim, that never happened and when I complained and questioned why I hadn't been contacted about this along with any other tenants the story suddenly switched to only 1 other tenant has had this problem which is why they never contacted me nor anyone else. Totally false and he even told me that all the people that have complaints regarding this are on the other side of the property which is why they assumed it wasn't an issue on the opposite end(my building). Let's start with management. They have been extremely cruel and unhelpful. At first they were very kind until I put my foot down and demanded answers. I was then disregarded, cut off, backpedaled on statements, and hung up on. Mike set with me for nearly an hour flirting and making unwanted hits on me while I simply only spoke with him about what to do with my damaged property since I was already intending on moving out and did not want to take molded furniture in my new home, which he then told me to leave in my unit & to wait for an adjuster to contact me about what to do with the items. That never happened and the sexual harassment and unprovoked questioning about my personal life was Very unprofessional. I did not approach him to hear about his private relationship matters, failed marriage & current relationship Status nor did I ask. He then informed me that legally I had 30 days to retrieve my property and if I hadn't gotten everything out by my due date for a new month that he would provide me with a temporary code to retrieve my belongings. That never happened. Instead I was charged a prorated amount for another month including insurance on items that were already destroyed and paid it with receiving little to no help. Imagine that! Now they're recanting on statements & refuse to have a supervisor contact me about this ongoing problem! They are also threatening to charge me extra fees for the items that were extremely expensive and damaged that they told me to leave in the unit because they're in there and they want to hurry and rent to the next victim! They have called several times only to harass me about more payment and offered no logical explanation on why I haven't been able to speak with a higher up or gotten a response about my problem. Lastly the insurance that they have you filing a claim with is completely bogus. They do not answer phone calls or respond to emails & when you are able to reach anyone by phone they say they have no information or association with the insurance company however their number is listed on their claim pamphlet. They only are paid to file initial claims! The "adjusters" phone number has gone straight to voicemail for the past several weeks! They don't even have a business name nor contact information about the insurance company that is supposedly covering you ! Now I am out of thousands of dollars including storage fees, movers, and damaged items that they refuse to offer assistance with. I will be contacting the BBB and will NEVER rent with them again. I suggest you do the same. read more

See all

State of art storage facility with complete climate control With bathroom access during Hours open. All the representatives are friendly and helpful with app. read more

From the very beginning Store Manager Michael, and Assistant Manager Nicole were awesome. Very informative, and excellent customer service. 10 Stars two thumbs up!!! read more

Wow, I can't believe how stressed I am during this move! But guess what? Anthony Saenz, the Assistant Store Manager, was an absolute lifesaver today! I'm still figuring out my move-out date, but as soon as I do, I'm definitely choosing this storage place! The customer service blew me away--simply phenomenal! I really wish more companies had amazing staff like the ones at the San Gabriel location. I'm just completely astonished by the incredible experience I had. I give it a perfect 10/10 and 5 gold stars!! read more

See all

The supervisor of that place is very rude and uncompromising. He misinforms, manipulates information in his own way and it is difficult to deal with it. The other employees are emphatic and respectful. read more