Very friendly people but after being there a year they raised the price 80.00 so be prepared for a rate increase

Horrible service. The lady at the front desk was completely motionless, careless, and spoke with an attitude. When we arrived, she immediately said we were supposed to call first. We literally don't have transportation right now and just wanted to see the unit. She then said, "I'm about to go to lunch." Fine--go to lunch! Just say that so we don't have to ruin your lunch by being there. When my mom asked about the price for a 10x10 unit, she said it was $267 with 50% off. I asked if that was the price after the discount, and she said yes. Then I asked what the price was before the discount, and she repeated the same thing again like I was supposed to do the math myself: "$267 with 50% off." Somehow she acted like I was the one giving her an attitude. Honestly, I'm glad I didn't rent here. The place is old and run-down anyway. read more

This place is horrible. Their customer service is horrible. Spent all day on the phone with them after we rented a space online just for them to say we had to come back in person because no one was there. Came back the next day just to say we weren't allowed to rent one anymore because we cancelled our previous reservation because again they said they couldn't give us access. Celeste I think her name was, HORRIBLE, horrible attitude horrible customer service 0/10 Don't waste your time like we did read more

The facility is clean and well-maintained. The manager, Celeste is very responsive to requests & concerns. I've had my storage here for several years and have been happy with the level of professionalism I see in Celeste. She is a great asset to the company & probably deserves a raise & a big, fat bonus! read more

This facility use to be Stor-Mor Self Storage Rosemead Incredibly frustrating experience with this facility. Just 2 days after receiving a move-out receipt indicating a $0 balance, we were shocked to find a collection agency contacting us about an alleged debt from the storage facility. This facility is very unreasonable and unethical. During the move-out over the weekend, we accidentally left some items in the hallway overnight. Understandably, We received a warning on Sunday and promptly returned to continue cleaning. Given the amount of stuff we had to clear out, we hd to make several trips between the storage unit and another location. In the process, we occasionally left some items in a public area that was out of the way of cars and parking spaces. During the clean up, a Rep on duty informed me that the office would close at 4 PM and that we would incur a penalty if we didn't clear everything from the hallway and lot area before she left. We explained that we were in the middle of multiple trips to remove the items and that the storage facility opens until 10 PM. Despite our explanation, she insisted on the penalty and didn't address my question about where in the service agreement does it states that items couldn't be temporarily placed in public areas during a clean-out. By the end of the day, we managed to clear out the entire unit, leaving no items in the hallways or lot area, and everything was swept clean. However, on Monday, we received a move-out receipt showing a $0 balance, followed by a collection notice claiming we owed money to the storage facility. Been using the facility since 2017, never had a problem until we are moving out. Now they tell us the penalty is not their problem and I will need to dispute with the collection agency. read more

SecureSpace Self Storage Rosemead - Inside of unit after cleaning out. - Self Storage Near Me - Rosemead, California

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My first point of contact was Vic over the phone & he was so helpful & held the pricing for the unit I was interested in . He took the time to explain the sizing & even mentioned that the next size up was a cheaper rate& a little bigger. He explained the special rate that was going on which I appreciated. The location was ideal to where my brother's apt was . The next day Daisy called to set up an appointment to see the storage . She was professional , patient , empathetic and I really appreciated her time . She showed me the 2 sizes. I told her that my brother had previously used them long term and was very happy with their services . He became ill& this was an emergency move . I was from out of state & a little frantic dealing with everything alone. I was only stowing 1 piece of furniture that I ended up not using them , but I would have had my brother's friend not shown up to help stow it at his house. I think this is a clean facility with a professional working staff that I would recommend & use in the future should I ever need them . read more

Top rating for Daisy, who helped us quickly relocate to a new parking spot (for our camping trailer) within the Rosemead facility at a LOWER rate. She was totally pleasant and efficient. We've rented here since moving to LA in 2016, so we've been through the transition to the new (yes, more corporate) owners: the old StorMor had terrible security (we had a battery stolen and our trailer broken into); the new owners have installed security cameras--42 of them--on the premises which are monitored 24/7. Also, our rate hikes since SecureSpace took over have been few and modest, esp. compared to Public Storage, which is a truly predatory business. read more

Save your time and don't come here. Staff was very rude when I first got my space here, I felt like I wasn't welcomed at all. Thank me later

I had been helped by Daisy, who was wonderful and helped with all my desires and questions! It felt very personal and comforting to work with staff who really care! read more

A massive shoutout to Celeste for her outstanding customer service! Celeste was incredibly helpful, patient, and knowledgeable, making my whole process smooth. read more

Update: Apparently the previous incident got escalated. Thank you Eric, I appreciate the effort to apologize on their behalf, and tried to be understanding of the situation. read more

All the negative reviews about the new company taking over are sadly true. There are no staff on Sundays. I had a car follow me into the parking lot property without them putting in their own gate code. To me, this is a security issue as anybody could come in quite easily by following the car in front of them. I am assuming staff would police this but on Sunday's there are no staff. Second I used my code to open the gate into the inside storage unit and a couple of minutes later some person just walked in since the gate does not immediately close. I have no idea if he was an actual renter but again, no staff to stop them or at least give us the sense that they are keeping an eye on the property. Third, is the one elevator on the premise working Sundays? My unit is on the 2nd floor and when I went to store some stuff on Sunday I had to carry all my boxes up the stairs to my unit on the second floor because the elevator didn't seem to work. I am not sure if they turn it off Sundays since no one is working or the elevator itself simply wasn't working. This was the first time I have been back to the storage unit since SecureSpace took over StorMor. I am very disappointed. read more

I've been going to this storage facility since I was 5 years old when my dad would park his work trucks there, and he never had any problems with the previous owner's who were not corporate and treated people with dignity and respect. Fast forward 40 years, and unfortunately the new ownership can careless about you as a human being. To them you are just a number, and to make matters worse the staff who work there now are rude and inhumane. It's sad to see how something that use to be so personal and friendly can become so corporate where you as a person don't matter no more, because they just want your money. AVOID THIS PLACE AT ALL COSTS, BECAUSE IT'S NOT WORTH THE HEADACHE AND AGGRAVATION. read more

I feel the space ( 8 x 10 ) increase is excessive. In the year of 2022 was from $105-$112. Starting in December 2024 will be $193.22.

Also wasn't able to mention this in my last message , THEY BROKE INTO MY UNIT AND STOLE ALL My SUNGLASSES, - designer - and all my candles thankful it was just things that can be replaced but I wouldn't recommend using this company . They aren't helpful one bit , they all advice different things to do , as far as when my unit was broken into . After 4 week of thinking my claim was filed to find out you have to do it yourself online , mangers should also be properly trained and or shouldn't be mangers! -0 read more

Thank you Daisy for all your help! She answered all my questions I had about renting a unit! Daisy was super friendly and patient throughout the whole process! read more

Great ladies in office very helping for me and my family . We recommend this place to all.