Sergio was absolutely amazing! I wish he was there every day…read more Very clean facility. The reason for the knock on the star - whoever I spoke with on the phone when I initially booked never said anything about price increases - showing up with a moving van I'm paying by the hour and learning if a big shift in pricing was quite stressful and felt like a bait and switch. Sergio, however, was very transparent, professional, apologetic and surprised this wasn't previously disclosed - I greatly appreciated his service.

I've work with many different storage companies throughout the years, but I have to be honest and…read moresay that SmartStop Self Storage #6131 in San Gabriel is the best in the business. The place is practically brand new, is always clean, and I never have a problem with entering & leaving the facility. I want to give a special shout out to David, Anna, & especially Eddie. They've all been extremely accommodating & very professional at their jobs. Always very pleasant and courteous when I see them. They are always very willing to help when any issues arise. They are great employees. I feel safe and secure that my things are stored at their facility. Never had any serious issues. I will continue to store my things there because it's close & convenient, the facility is beautiful, but most of all because of the employees.

A storage unit became a necessity for me, and I was happy to find El Monte Storage. It was…read moreconveniently located, and I thoroughly researched different storage companies before making my decision. El Monte Storage offered a good move-in deal, and when I went to see the unit, I received great service, and the process was very smooth. I've been renting my unit for over a year now, and have been very pleased with it. The facility is clean, very well maintained and secure. And the staff is very friendly and efficient. Also, since my unit is on the third floor, I often borrow a cart from the office to transport boxes to my unit. This process is easy--you just have to leave your drivers license at the office until you return the cart. Only once did I have to wait for a cart because they were all in use. Since then, I try to go early in the morning if I know I'll need to borrow a cart. Highly recommended!

Literally THE BEST PRICING! I shopped around a ton and El Monte Storage had lower rates than…read moreanyone. I was able to check out online and finish very minimal paperwork in the office. The staff there are so sweet, and so helpful! I also couldn't believe how clean the facility is. It's pristine. It's right off the 10 fwy, so super easy access as well. I recommend El Monte Storage to everyone!

I really enjoyed meeting Susan Marie at A1 storage. She was super helpful, and efficient in…read moreshowing us our new unit. The process went very smoothly. I would recommend this storage facility.

We had a great experience! Susan was very attentive and helpful. The office space is cooled with AC…read moreand neatly organized.

Ashley was extremely helpful & patient with our group, showed us the facility and how to use the…read moreelevator. The pricing was great and the customer service was grade A+... If you need a storage unit in the Arcadia/San Gabriel Valley area look no further than Arcadia Self Storage! Many thanks!

Matthew's customer service skills were impeccable. He was very knowledgeable and helpful every time…read moreI had a question or concern. Unfortunately, after one year, the owner doubled the monthly fee, and I had to find a new storage facility to store my belongings . Good location, very clean and Matthew is the man, but there are locations nearby that are just as good and that do not surprise you after a year by doubling your fees.

Lien and Dawn were fantastic, they spent time explaining everything in detail. I appreciate their…read moretime and the air conditioned facility is clean and secure.

Great service. Extremely nice and helpful staff Love the…read moreclean climate controlled space! C Young

Hi Amelia, was really helpful with my unit and was willing to show me a few other units.read more

Quick and easy storage rental. Helpful and Friendly staff! First month rental discount was awesome!read more

The facility is clean and well-maintained. The manager, Celeste is very responsive to requests &…read moreconcerns. I've had my storage here for several years and have been happy with the level of professionalism I see in Celeste. She is a great asset to the company & probably deserves a raise & a big, fat bonus!

It is my first day using this storage place and I already regret it…read more Reasons why: 1. Dark Storage Units - Inside the storage unit is extremely dark. I don't believe I saw any mention of bringing your own lights. The lights in the hallway are not bright enough to light up the storage unit. I struggled for hours trying to build shelves in the light that I could get, but gave up because it was a pain. 2. Bad Support - I realized the 10x15 I picked was too big the same day I got it. Customer support said I can downgrade it in the first 24 hours if I go in and talk to the manager. I drove 1 hour for the person at the front desk to tell me that they cannot transfer to a smaller unit. So either customer support was wrong, or the front desk was wrong. So I wasted 2 hours of driving because I was told it was possible. I have had the unit for under 12 hours since they didn't open until 7am, it should still be possible to change to another unit. The website says 3 other units were available. 3. Unfriendly Service - The woman at the front desk is not friendly. She was unfriendly during all my interactions with her. But the chat support was much more friendly. 4. Inaccurate Storage Size - The 10x15 is more like 9 1/2 by 14 1/2. 5. No Bathrooms - If you are spending hours there unpacking, there is no bathroom to use. 6. Hot Building - The place is hot and there is no air circulation, which sucks if you are building up a sweat in the hot unit. Some pros: - Cheaper than some other options. - Lots of security cameras. - Two dollies available. - Easy sign up process. - Access at 7am Overall I'm left with a bad feeling about this place already. The lack of light made building shelves in the unit extremely hard. I would have brought lights and a fan if the website suggested it. And my interaction with the front desk did not feel welcoming.