We have been customers for more than 20 years now and the staff, Gustavo and Ana, have always been…read morefriendly and understanding whenever we needed service. The inside of the location is spacious so you can get to your unit with no problems and the storage units are decently sized to store many things.

Gus and Ana are so down to earth people and extremely helpful in making the rental process very…read moresimple. Gus even took time to walk me through the mobile application setup. The place is clean with wide driving lanes. I feel very safe with the surroundings. The unit is immaculate. Highly recommended.

I've work with many different storage companies throughout the years, but I have to be honest and…read moresay that SmartStop Self Storage #6131 in San Gabriel is the best in the business. The place is practically brand new, is always clean, and I never have a problem with entering & leaving the facility. I want to give a special shout out to David, Anna, & especially Eddie. They've all been extremely accommodating & very professional at their jobs. Always very pleasant and courteous when I see them. They are always very willing to help when any issues arise. They are great employees. I feel safe and secure that my things are stored at their facility. Never had any serious issues. I will continue to store my things there because it's close & convenient, the facility is beautiful, but most of all because of the employees.

Needed to upgrade my unit, in the middle of my cycle. Wasn't sure what was needed, spoke with Anna…read moreto see what my options were. She was super patient with me and showed me a couple of unit. Since I wasn't sure of the size I needed she showed me all the units that might work. Didn't end up making a decision that day so instead of trying to sell me on a unit she just explained what the process would once I did decide. Appreciated the fact that I wasn't pressured into anything ,but instead was shown clearly what my next steps were. Great job Anna!!!

Literally THE BEST PRICING! I shopped around a ton and El Monte Storage had lower rates than…read moreanyone. I was able to check out online and finish very minimal paperwork in the office. The staff there are so sweet, and so helpful! I also couldn't believe how clean the facility is. It's pristine. It's right off the 10 fwy, so super easy access as well. I recommend El Monte Storage to everyone!

I'm sorry I have to write this review! Unfortunately the customer service I received today from…read moreIsrael was not the best. 1. I called from 9am till 9:30 (when finally Israel picked up) 2. I was asking questions that he seemed not to know the answer to at 1st. 3. I felt he was not really trying to help me since he stated he had someone else there writing up a contract. I understand but your existing customers are just as important as new ones. After this I am considering cancelling my account.

Exceptional customer service! A big thank-you to Maria, who…read moremade me feel completely comfortable and never rushed me, even though it was close to closing time. She was extremely understanding and took the time to explain everything clearly and in detail. I truly appreciate her patience and professionalism. I 110% recommend this location!

Decided to move storage closer to home and Maria helped me with the options on which storage would…read morefit best to my needs and stuff. She is great and very easy to talk to. Highly recommend!!

the service was great! I had my locks changed, he was very good and efficient. Highly Recommended…read morethis quaint storage unit

Peter was very helpful in resolving my concerns. I will be getting two additional storage units…read morenext week and will update my experience here. Thank you, Peter.

The staff was fantastic! Easy set up, friendly and we felt safe with their "we've never had a break…read morein" declaration. Very clean too! We're very happy with Storbox!!!

Monica gave me a fabulous tour of the storage options, which was extremely helpful. The facility…read moreis impeccably clean and secure. The perk of using the truck over the first two weeks is super. I feel good renting space here.

Quick and easy process. Reasonable prices. Easily accessible units. And great opening hours to…read moreaccommodate

Amelia was very helpful me and my mom needed a storage and she even took us to go see it . Love the…read moreattention and I felt very appreciated with my business here .

Very friendly people but after being there a year they raised the price 80.00 so be prepared for a…read morerate increase

Horrible service. The lady at the front desk was completely motionless, careless, and spoke with an…read moreattitude. When we arrived, she immediately said we were supposed to call first. We literally don't have transportation right now and just wanted to see the unit. She then said, "I'm about to go to lunch." Fine--go to lunch! Just say that so we don't have to ruin your lunch by being there. When my mom asked about the price for a 10x10 unit, she said it was $267 with 50% off. I asked if that was the price after the discount, and she said yes. Then I asked what the price was before the discount, and she repeated the same thing again like I was supposed to do the math myself: "$267 with 50% off." Somehow she acted like I was the one giving her an attitude. Honestly, I'm glad I didn't rent here. The place is old and run-down anyway.

Excellent customer service and friendly staff. Property is well kept and clean. Access is secure…read moreand units of various sizes for any situation.

Great service from Danny! I highly recommend and cost of shredding service is very reasonable.read more