I recently rented a larger storage space for a move. Kazem, the office manager, helped me select the appropriate size and when I mentioned that it only had a 2 month price break, he extended it to 3 months, and as a new single mama, that was a huge help. The facility seems secure, the elevator was working, and there were always trolleys on hand to move the larger items. I felt safe going there by myself with my two kiddos, and every time I was there Kazem was busy going from place to place which made me feel like everything was even more secure. I would recommend Arcadia 210 storage to all my mama, single or otherwise. read more

Kazem was super nice and super helpful! He's willing to accommodate and work things around for us. Too bad he's not there everyday. The facility is clean, can't complain. read more

No night time access, hours are limited around holidays. Besides that, place is clean and other renters are courteous to each other. read more

Arcadia 210 Self Storage - Access hours are quite limiting, no night time access. - Self Storage Near Me - Arcadia, California

Arcadia 210 Self Storage made my move easy! I rented a 10x15 climate-controlled unit with a great website promotional price, used their free move-in truck, and had gate access even on Labor Day. The staff is friendly, professional, and the office is very nice. I checked Yelp and Google reviews beforehand, and the great Google reviews are absolutely accurate. Clean storage and secure, I highly recommend to anyone. read more

Be very aware if you choose to bring your business here. We had a horrible experience. They claim to have security, alarms and even force you to buy a special lock. Alarm went off , according to Brent, at 4:00 am ish but we weren't notified until 1:30pm...that's 9.5 hours. Made us call the Arcadia Police. Seems like an inside job or at the least very janky. Lost way more than the insurance covered. Horrible customer service. No remorse or kindness shown by the Manager Jennifer. Basically- yeah sucks to be you. They have signage that make you feel like they care and secure your property. I cannot recommend this facility and will tell anyone who will listen. read more

Arcadia 210 Self Storage - This is a total bd advertisement. You won't even recoup the cost of a couch. - Self Storage Near Me - Arcadia, California

I absolutely love this storage facility. The faculty is great, especially Kazem. He is so knowledgeable and helpful and always so friendly. He let us use the truck when we first started moving our things into storage. Kazem is the BEST! read more

Our storage unit got broken into here last month and thieves stole thousands of dollars worth of collectibles, personal sentimental items, and computers. Some things to note for people who currently rent a space here or people who are about to pay for a unit here: - My personal lock was completely intact, unit door was slightly bent - Most of the units you can get a small ladder and look over the top and look inside everyone's units to see what they have. - No cameras at all inside the hallways of storage units. - The guy working at the time said he had no access to see the video footage and told me to come back when the manager is back. - Basically told too bad so sad and hope you had insurance. - We paid for their insurance plan but it covers around $2k max and you need to document with all receipts. - Went back next day and the manager said the guy told her he looked through footage and didnt see anything. (he basically lied to us). When we asked her to review the footage she claims she is also not tech savy enough to look at it. (second lie?) Says to come back in a few days when her supervisor comes by. Refused to tell us which day he would be in. We had to push to get his contact info so we could call him ourselves. - Manager says that the units have an alarm that tells them when the unit opens and closes. - Had to push aggressively to get their internal data log and it showed the unit alarm was triggered and opened way past closing hours but they did not alert me. There was an entry that the alarm was manually cleared. Do what you will with that info - Elevators access to the storage units are running 24/7 past closing time, so anyone jumping the fence can have free unmonitored access inside. - The outdoor footage they did get showed that a masked man and unmasked woman walking around. Footage was not shown to me and so far nothing has been updated. - No rent was waived or discounted. Basically sucks to be you vibe. read more

Had a good experience with the folks here. Helpful and accommodating. Only issue is the early closing times (6:15 M-F, 4:45 Sundays). On one hand this is good for security but on the other, it's such an early closing time that it's hard to get in and out in without rushing. read more

To me, most self-storage facilities are pretty homogenous. Tilt-up construction, freight elevator, roll-up door with a padlock, etc. What really matters to me is price, security, customer service, and easy access to my unit. Arcadia 210 Self Storage has raised my rates twice in less than one year. The first increase of $9/month was in November 2020. Now, in September 2021, just 10 months later, they have increased my monthly rate by another $13/month. I am now paying $22/per month more than I was last year for the same, small 5'x10' unit. $22/month, really?!? This increase just seems excessive to me. Especially given the difficult economic times many of us have been struggling through in the COVID-19 era. And what am I getting for the increase...? ABSOLUTELY NOTHING! It's the same mediocre customer service they have always provided, which is basically just not listening, being defensive, and then pushing back on billing/insurance issues. Oh, it also means no desire to leave their office to help with a customer issue when needed. Another reviewer stated that he was trapped in the elevator and the manager did nothing...not even call the fire department for him! Whaaaaat???? Listen, I can't say if this is true or not, but, based on my experience with their customer service, it certainly would not surprise me if it is. Security seems about the same as anywhere else and so does access to my unit. Actually, if you are looking to access your unit at any time, this is not the place for you. Access hours are from 7 am - 6:15 pm Mon-Sat and from 7 am - 4:45 pm on Sun. Given the ever-increasing rates and poor customer service, I will be looking to store my items elsewhere. Beware! read more

I was surprised at the unprofessional, rude, lady running the front office at Arcadia 210 Self Storage. She refused to help me contact a disabled man who had lost his key and needed funds to call a locksmith for his storage unit. Although I had been there to help this disabled man before she refused to call him over the PA system. His cell phone was off and there is bad reception. I asked for the corporate office number and she refused to give me the number and told me I would just have to wait. I had to contact Arcadia police dept via phone and she refused to talk to them. I spent over 40 minutes waiting for this poor guy to come out and give him the money he needed so he could call a locksmith. She is the worst of us, and she should not work in customer service because she is mean spirited, and unprofessional. I see that others have complaint about her and someone called her Satan. I hope corporate gives her a warning and counsels her on her horrible customer service skills. read more

Arcadia 210 Self Storage - Aradia 210 beware of the mean spirited woman who works here. She is the worst. - Self Storage Near Me - Arcadia, California

Mixed feeling. Moved things in because of fires here and possible evacuation a friend tells me they raised the rates. Hopefully it wasn't because of the fires. Seems to be a thing in California, taking advantage of a bad situation. Anyway place is clean and will see about long term. read more

Very clean place, kasim was great, he really wants to help you, unlike Jenny who was at the front office the first time I went, very rude, and looked very bothered that I had questions. Please be professional, and do your job. Thank you kasim , I appreciate your interest in helping me with my timely matter.. +A read more

So far so good!! This was my first storage unit experience and Eddie was great! He showed me an available unit, let me know about their current specials, and walked me through the contract. It was easy, just in and out! I loaded my stuff into the unit the next afternoon and it was easy. Perks: -free usage of their moving truck (I think it is 15' long?) for moving IN. You're responsible for gas though -they have these rolly cart things to stack your stuff on and move. Along with the carts, they have dollys. -elevators -clean facilities -will let me pay my rent online! I'll be here for a few months, so we'll see if this keeps up! Glad I chose Arcadia 210 Self Storage! read more

I was pleasantly surprised by the fantastic service . Kazem was very knowledgeable and helpful. I was greeted with a smile and offered some fresh baked cookies. He was kind and considerate. I was very impressed. The storage space felt safe and clean and cool in this hot weather. Also, there was a one time move-in offer of a complementary truck with dolly. I highly recommend Arcadia 210 self Storage. If you are lucky enough to be greeted and helped by Kazem, you will be pleased. read more

I must say that I am very satisfied with my storage experience. I had endured a most horrendous nightmare and needed a storage ASAP. They had a special promotion which I gladly took advantage of. The entire complex is very clean. Freshly baked cookies, water cooler, and coffee is available at the front desk. The elderly man and young woman who assisted me were very nice. They also have a large truck which is available for your 8 hour use, once, with a reservation, during the first two weeks of your storage rental. Deposit is $100 cash, returned to you upon their receipt of the unharmed truck. Pretty good deal if you ask me. read more

Kazem, who works in the front office, was very courteous and patient, and clearly outlined the fees and policies. The storage facility is very clean and well-maintained. I left with the feeling that my items in storage were very secure. read more

The facility itself is fine but there is rarely someone in the office when you need them. I often have to come by multiple times on the weekend to try to pay my bill. I've asked them when they take lunch so I can try to plan my day around them. The guy told me he takes his lunch whenever he has the chance. This means they often aren't available mornings or afternoons during business hours. If they mailed a monthly invoice and I could mail a check back, it would be convenient. I've asked for this. They said it's not an option. They make it very, very inconvenient to be a customer here. read more

The place is great for storage but the customer service lack what I expect. My accountant payable person was in a medical leave. I tried to set up on line so I can make the payment on the 27th payment due on the 1st well I tried so many times it fail. I had to walk in the payment on the 10th to find out that they have been charging me for insurance fee that I have coverage. My insurance broker sent what they needed. Then I find out on the 11th I am late. I called and the person was not very nice on re phone or helpful. He did not listen to me he hear but did not listen. Then I speak to the person perry and he tried to help but it was not working . He asked me if I can come in and they will do it for me. I went there with in minutes I received help with setting up the payment in line with a late fee. I told him this is the problem I had and I was trying to set up auto pay and couldn't last month becaus I wanted to avoid the fee. He is the manager, I felt that he could have seen that the past three years we haven't been late. And would waive the fee, well he didn't then when I set up the auto bill I asked to see what the password to get in is. He asked me for the key. I told him I don't have it with me. I just want to know the password. then he had to ask for my id really I made a payment and then I set up the auto pay. He didn't have to give me the whole number just the three and that is all he did. He looked at my ID card. Really I am not sure what to think but I am going to get rid of this storage unit. Customer service and people who appreciate your business because you in some ways pay for their salary. Service is not up to my standards here. That is why they get the one star. Storage should be temporary so I will move the stuff into the trash. read more

Nice and Clean Facility with state of the art Security Monitoring. Service is excellent. The manager and Perry there is always courteous and professional. read more

Rude front desk staff. I watched the front desk customer service agent be rude and impatient with the customer in front of me, and then he was rude with me. Poor customer service skills. Turned me off to the whole place. Left without further inquiry. Too many other options to deal with an establishment that cannot train their staff in even rudimentary customer service skills. read more

Facility is great but their online payment features SUCK big time. Always freezes and doesn't work. Very annoying! They need to update their system. It's still in the Stone Age! read more

I've been renting here for the last 6 months and I love it here I haven't had any issues with them since I've started renting. The staff is nice and the place is always clean. I would recommend this place to any of my family and friends. Love it here!!! read more

Hello so I just tried to rent a unit at this facility and the lady who was working at the front desk was extremely rude for no reason very judgmental she told me to go elsewhere for no reason before even speaking to me looked at me like I was trash definitely judged a book by its cover also they expect you to pay with credit cards well not everyone has a credit card I don't recommend anyone going here at rude bad customer service she definitely has a power trip I just don't believe that people who work at a business should treat potential customers this way read more

I've been with these giys for years! So far nothing to complain about, the manager is helpful and price is reasonable!

Terrific customer service and very clean and efficient facility -- 210 Self Storage has been very accommodating for Arcadia Historical Society -- we're planning an auction there in a few weeks. read more

210 Arcadia Self Storage is leaps and bounds better than other self storage companies I have used. The facility is kept clean and the team is very professional. Sara the assistant manager has great customer service skills. She cares about her job and is very helpful. Friendly and always has a smile on her face. read more

We rented a storage unit here for a couple of months...took advantage of one of their specials. This place gets a 5 star rating for cleanliness, longer hours, selection of multiple sized storage units and the ability to use flat bed carts for free...the service staff was very friendly throughout the whole process from rental of a unit to checkout. read more

This is probably the cleanest storage facility I've seen. Many sizes available and friendly staff. We don't have any complaints! -Joe G. Monrovia read more

Nice staff but be warned. Today I got a call from them and rushed down to find my unit was broken into and some very valuable things were stolen. Come to find out there are no security cameras in the halls or outside the door. I walked up and down the halls and saw other doors that had obvious marks from a pry bar. I'm in E12. read more

It's been a few years ago but I had furniture in this place for 2 years. I paid for it monthly. Periodically I'd go over to retrieve an article or two and it would seem that something was out of place. I thought maybe I just didn't remember where I put something back....until I went to bring everything out of there. I found many of my boxes had been empitied and left in the floor. There were so many items missing that I cannot recall all of them. They even took my very nice, very clean refriderator and replaced it with a filthy mold-ridden monstrosity that I had never seen before. They even had the nerve to call me and ask me to take it out so they could rent the space again. I left it along with the empty boxes & I explained what happened & told them I wanted to see the "tapes". Of course nothing was ever found. I had some very old, extremely precious silver antiques that they missed, thank GOD for that! Long story short, I paid to have my things stolen from me and I would NOT recommend this place to anyone. If it worked well for others I am happy for each of them but it was lousy for our family. I tried to leave a review a while back on 210s site but it couldn't be published. I'm happy to find yelp so that I could finally tell my story. If you have items in there be sure to take pictures, have an itmized list of your things and above all get the insurance (if they still offer it) because the pictures may be all that you have left of the things you store. read more

Very clean ....climate controlled storage.....and Parry the Manager is Friendly and fair

This is probably one of the best self-storages out there, period. The units are in great condition, the facility is great (how many self-storages have wi-fi, a conference room, and granite countertops?), and as many people here are saying - the staff is WONDERFUL. Props to Eddie for his great attitude and the rest of his co-workers who take pride in their work. read more

I have been renting this storage for over 8 years. Their stuff are awesome. The price is reasonable. They have different sizes. They also can offer short term rent which is very convenient for moving. Highly Recommended this place. read more