Patty was so professional and helpful in providing important information regarding renting a location for a short term need. The Public Storage grounds are so safe, clean, and secure. Thank you so much for the excellent customer service, Patty! Michelle read more

Very convenient public storage facility located on Myrtle in Monrovia. Friendly staff and very secure. Good monthly rates as well. Current rates for Feb 2025 are $102 per month for a small space 5x9. For medium space of 9x10 it is $183 monthly. For large space 10x24 it is $324 monthly rate. read more

I have been renting here and I'm very disappointed with the service. I'm trying to get a hold of someone in upper management and can not get any help. The storage unit the door hung is broken and I wanted fixed and I'm told it's and guess that it will take 3 weeks. Meanwhile my personal things are not 100% secured.. This is not okay and now we are towards the end of the week and no phone call from anyone at Public Storage in Monrovia. I called 5 different Public Storage to see who can help me and no luck. This is so awful. read more

I hate to leave a bad review but never forget to lock your unit, while moving out with a week left on my rent, I forgot to place the lock on the unit and was not able to come back the same day to lock it so they moved my stuffs out, removed me out of the system thus unable to gain access and charged me $150 cleaning fee. Is that even legal? read more

Rented a unit just to find out the inside is constructed with flimsy sheet rock. This is not usually a problem for me as long as the flimsy sheet rock is adjacent to other units but one wall on mine is along an outside wall. It turns out that that very same sheet rock along the outside wall is barley attached and there's a big hole on the top. Kind of silly to have this big roll up steel door when three feet around the corner is some flimsy sheet rock you can pretty much pry off with your hands. All this for $500 advertised as $200 before they hit you up with admin fees and mandatory insurance. read more

Public Storage - Sheet rock barely attached. - Self Storage Near Me - Monrovia, California

I came in at a reduced cost for getting renters in. I have had 2 rent increases in 1 year amounting to 150.15 increase over move in price. The staff and facility is clean and well secured. Still can't get gate access through app after updates. Frustrating to have to punch code in everytime. Initial move in date holes in walls that had to be repaired, couldn't get in rollup because slider lock was bent and had to be replaced. Took almost 2 weeks to rectify and be able to get belongings in unit. With all this said and 2 price increases in a year, I would consider looking elsewhere especially with no justification for rental increases and no gov agency regulating this. read more

Patty was super friendly and helpful.. I am not an electronic person at all, she helpful me set up the app on my phone .. Very clean close to my residence read more

The staff has been great! I've seen days where a lot of people are at the front needing assistance with Patty always being very helpful and patient. read more

We've rented from public storage a million times and never ever ever have we had any issues or problems. The property manager Nasia is RUDE, UNPROFESSIONAL and should not be employed here or anywhere else. When we went in to rent the unit the office was hot and smelled so bad and the whole place looked so dingy. We got a unit for a couple weeks because we had to move a few things out of our house and our first storage wasn't big enough so we got this unit. Naisa took us to the unit which looked super shitty but honestly it didn't matter since we weren't gonna be here long. Long story short plans changed and we decided to have some of the items shipped long distance. Essentially a larger truck showed up and she wasn't happy even though there were maybe 2 customers on the lot. The truck was blocking a customers storage space but we had the trailer back in and out to let the customer pass and he was fine with it. It took about an hour and a half to load and the last half hour she came and sat with her car watching the moving crew load the items into the trailer. When we were all done we went to check our but she was no where to be found. A day later we got a bill for $75 for damages. I called the same day and spoke to another lady who said that Nasia did the walk through and there were damages so I told them to send me before and after pics and almost 2 months have passed with no pictures no calls or any communication. The are trying to charge me for damages that were there prior to our move. Do not store at this ghetto location. You're better off going to public storage at 150 N Halstead in Pasadena. The staff is way nicer and it's a cleaner location. read more

Rented a unit today before 5:30. We were told the entrance closes at 9. We returned at 8:53, unloaded and proceeded to the exit at 9:08. To our surprise our code did not work. When we called customer service we were informed that the exit gate also closes at 9 and that were were basically trapped inside. The person told us to park our cars, lock them, walk out through the pedestrian gate and good luck. Have you ever heard of such a thing?? Even when patrons are at your place of business you just decide to clock out and go home, leaving them stuck inside!!!??? We had the call the police department and they gave us a "special code" to use to finally get out. read more

Great customer service. They make it super easy to get a unit and make sure to inform you on absolutely everything.

The manager in charge on the day of my moved with my siblings was a mean and not helpful

Avoid this place at all possible efforts I went to retrieve some tax records and discovered that the storage unit had been turned upside down My dads bible was unboxed and in the dirt and all of his sisters books were out of their storage boxes and it looked like an animal had peed on them Im severely disappointed in this place read more

Warning DO NOT COME HERE. The customer service is horrible. We rented a unit a few days ago and when we saw the unit, it was in horrible condition. We asked for our money back (which was close to$300!!) We were told that nothing could be done. After filing a complaint to a manager and then to corporate only $6 was refunded because they were charging rent for a month else werent even in yet?! Please don't waste your time or money coming here. We went to a different storage location and they were very understanding of our situation. Even their Former employees said that there are no cameras and the place gets broken into on a regular. read more

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I've had the best storage experience at this Location , From the pricing to making things easier and safe for making payments during the Pandemic . Also waived a few late payments fees during this difficult time .If you find yourself needing Storage in this area , I would 100% recommend this location .. ask for Patty she's the best read more

Definitely nice service. Patty was amazing, they didn't have the 10x15 one at her location but she helped me find the nearest one with 10x15. I would give her 100 stars i I can. read more

I found this place off Yelp and could not help but notice the reviews. HUGE props to Edgar, who really runs the place like he owns it. He knew EVERYTHING about the place. He was on point about everything. From paperwork, pricing, and security all the way down to the right lock. I felt totally secure knowing that my stuff would be under his supervision and he was a lot more responsive than those dial-in centers. He is without question the best self storage rep, I have ever met. Tip to everybody. Make sure you get the space before the summer. The summer is when this place is filled up and you probably will not get a deal. read more

I needed a storage unit when I was in the middle of moving homes. I'm so glad I found this facility. You need an access code to get in and out and there are cameras all around so it feels very safe. The storage unit was spacious and Patty was very helpful in answering ALL of my questions and working with me as far as matching pricing and sizing to my storage needs. Great facility, great workers read more

Tanya is amazing! ...she is so sweet and took the time to help me out...can't beat that for custom service

Oh WoW! What a difference a good quality employee makes. I specifically rented my spot here about 4 years ago due to the great reviews regarding Edgar and his management of the location. Well...they fired Edgar for no reason about a year ago and since then this place has gone to S*&T! The service is non existent. The new staff are morons with no care or consideration of the customer. After 4 years I am closing my spot and moving on....not to mention they raise your prices every 6 months. Their business model is get you in at a decent price and then raise the price every 6 months figuring you won't move your stuff. You have to call and get a quote for a new spot within the facility, then go sign up and move your stuff. My spot is now $666 a month plus their stupid insurance!! It started at $360 per month. read more

Public Storage - Self Storage Near Me - Monrovia, California

I felt fortunate to find a unit here, safe and secure. The service is excellent, thank you Pattie for going the extra mile. I really appreciate your assistance. I've rented a unit here before and wouldn't go any other place. I strongly recommend Public Storage. read more

Today was my move-in day and I'm happy to report that the whole process was a breeze. Liz and Edgar were the two who helped me out, and they were two of the most courteous people I've met. From what I gathered, Edgar is the manager and he seems to have a great grasp on the condition, safety, and convenience of the facility. They got me all set up within 30 minutes and so far I'm confident that my stuff is in good hands. I'll report back after a few months! Glad they have auto-pay and offer insurance. read more

Overall a great experience. I was helped by Edgar who was friendly, professional and made sure I got the best unit to fit my storage needs. The grounds are well lit and kept. Reasonable prices. I would definitely recommend this location to anyone thats looking for a storage place in the area. Edgar will definitely take of you. read more

Patti is awesome! She helped find us the perfect size storage unit. Check in and check out was quick & easy. Thank you for helping my family get moved. read more

Do not waste your time with this facility because of the lack of customer service diring open hours is nonexistent. I went there because it is the closest to my home thinking I could go there to ask the questions I need before I move, for example what size unit I need, do tgey have any units available, and how much they charge on each different size unit, but this man in the office decided to mind his own business while I stood outside for a minute to see if he was going to acknowledge me. I would not recommend this to anyone. read more

I called PS before I went to the facility and I spoke with Edgar. He was extremely knowledgeable, answered all my questions, and encouraged me to show up the next day. It was actually his service that made my decision to go with PS . When I went to the facility he very adeptly handled my business, as well as that of another customer without making either of us feel slighted or ignored. In fact, he didn't have the size storage available that the other customer was looking for but he helped the other customer with locating another PS that could service him. He didn't have me sign paperwork without explaining what I was signing, but gave me a brief, but comprehensive explanation of why each signature/initial was needed. He was very efficient and I told him so. Good job PS on hiring Edgar. read more

Public Storage - A thank you pie for great service! - Self Storage Near Me - Monrovia, California

This place was closed for business during business hours on 3 different occassions. There was a sign on the door that said manager would be back by 2:30 and it was 11:00 am so I thought ok no big deal. I got back at exactly 2:00pm and the sign hours were changed to 9:00 which meant the following day. I attempted to go back a 3rd time at 8:45am and the sign said 5:00 and I got so fed up I went to the Duarte location and rented a unit there. So unprofessional and irritating. read more

They still have really yet to respond. They keep blaming me and saying I don't have enough proof of what was in there. Yet mostly everything was a gift given to my family and I. read more

I've been a customer since 2010 I liked this place because it is clean and safe for me to leave my tools in storage. Manager is very nice and friendly and helpful. I recommend this place if you want to store your stuff read more

DO NOT USE THIS BUSINESS! Public Storage is the absolute worst customer service ever. Our storage space was only contracted in my husband's name, and then he unexpectedly and suddenly passed away. We don't have an estate, or some big hidden treasure in this storage unit. It's all the holiday decorations, and memories, and beach chairs. Nothing fancy, but things that mean something to you. And even after providing his death certificate, and our marriage certificate, and a signed affidavit stamped by a public notary, they are still not letting me have access to my storage space. The entire reason now is because the notary said they need to provide a separate form and not sign on the Public Storage company form. So there's a district manager somewhere that's basically using the tiny amount of power she has to choose to not be helpful or compassionate. Screw you Public Storage. read more

Patty was fantastic and helped me out. Thank you for being kind and courteous. Easy access and helpful with information.

Edgar runs the place. His easy going demeanor coupled with his expertise about his job makes him a great guy to deal with. There's an old saying in my field, the Television Industry, and that's, "The good ones make it look easy." That's Edgar. The facility is clean and safe and he's running the ship. read more

Very Fast and efficient. Edgar is the best, very helpful and super nice

Kudos to the best customer service representative Edgar!!!! Thank you for having him represent your company !! He is extremely efficient in all that he does for the company. I'm 100% satisfied with his devotion to your company. Thank you Edgar !!! read more

Came here on the other day to ask about the information about the storage. Lizz was the one that helped me and gave me all the small tips about renting a storage space. She is EXTREMELEY helpful and she did a really good job is knowing everything and explaining everything. Highly recommend her, please find her for help if you can. read more

This was the quickest and easiest storage check in ever. I was in and out in under twenty minutes and Justin made the process easy. I had my things with me, and he drove us over in the golf cart so it was easy to store my things and jet. Highly recommend him and this storage! read more

In the process of moving and Justin was able to help pick a storage unit that suited my needs. He was very friendly and made me feel at ease. The locking mechanism on the unit was stuck and hard to open, and with a spray he had on hand, he was able to resolve the problem swiftly. Very charismatic and helped with any questions I had on the unit and with the rental agreement. Will recommend this public storage to anyone due to the great service I had today. Thanks Justin! read more

Great location. The manager (whose name I forgot... Edgar maybe?) is friendly, helpful and super informative. I've had units at other Public Storage locations but I like this one the best... It's clean, safe and everybody who works there is nice & helpful. read more

I was very pleased with the help I received here. Edgar was polite and attentive and helped me find just what I needed. I work in the customer service industry and I couldn't believe how nice, patient and knowledgeable he was. You can tell when someone is passionate about their job and I could tell customer service and Public Storage are what Edgar is passionate about! read more

Edgat was very helpful and polite person to talk with. He provided us full attention and gave us all the information that we need for the storage space. The place is clean and organize and fast service from Edgar too. read more