1. The service! Yes it is perfectly wonderful considering they don't have a large crew. Lisa is…read morewonderful! I swear my ex has become her friend and she always watches out for him. 2. The quality of the storage rooms. Excellent with the newer facility earning this review 5 stars because it has motion detection lights in all the storage units, an elevator, flatbed dollies, and a toilet!!!!! 3. Prices! Very good prices for the size of the rooms. Ask Lisa if there are any good deals going on!!! Tell her I sent you!

Sorry for the late post, but we had a really good experience here. Jamiea helped us and showed us a…read morefew different units and answered all our questions without rushing us. Super friendly and easy to talk to -- made the whole process smooth and simple. Definitely appreciated the great customer service!

I rarely leave negative reviews, but my experience at this Security Public Storage location was…read moreextremely disappointing because of the site manager. A storage facility can have clean units and a convenient location, but when the person managing the property lacks basic people skills, it creates a terrible experience for customers. Until there are improvements in leadership and customer service, I would strongly recommend looking at other storage facilities in the area.

I cannot say enough good things about my experience here. I needed a unit for my elderly mother,…read moreand Michele, the on-site property manager, was incredibly helpful from the very beginning. She was so patient with us, taking the time to help us secure the best unit for my mom's needs and even walking us through setting up the online account so we could pay easily. In a world where remote-managed storage facilities are taking over, it makes such a huge difference to have a real person like Michele on-site who actually cares. If you need storage in Pinole, this is the place to go. Thank you, Michele!

Safe and secure i've had this for a while and had no problems. It looks like a very clean property.read more

Cannot recommend this place highly enough after our experience at Public Storage. The rent…read moreincreases slowly and steadily instead of constant large increases. It's clean and well kept. Management is friendly and helpful when we need something. We're happy.

Kimberly was amazing when I came into the office because I could not find a cart. She offered to go…read morefind me one and did so. I appreciated that because I am getting too old to chase down carts. Thanks Kimberly!

Kimberly is extremely helpful, and the facility is very clean and well kept. I've held two lockers…read morehere for three years.

I went in today to help my cousin rent a storage space. Jessica was the sales associate that helped…read moreus and she absolutely amazing!! My cousin and I was really pleased with her service and patience. My cousin isn't good with looking and doing things on her phone. She kept getting frustrated with setting up her web account and Jessica came around and helped her and made her feel at ease. Thank you Jessica for all your help we really appreciated it!!!

Horrible storage. Dirty, smelly, and floor is wood with space underneath it, so it gets…read morehumid/moist. Also, they keep raising rates that are double other storage facilities. Finally had enough and changed storage locations. Don't do it, no matter how low they offer for your move in rate. It's not worth it.

"I wanted to leave a 5-star review specifically to shout out the great crew at this location! This…read moremorning (Monday, July 27th), there was a young woman working hard cleaning up trash all around the property. She was doing an excellent job keeping the facility spotless, and her hard work didn't go unnoticed. Management has a great team member here!"

I have been a customer for over 2 decades. I am NOT a business…read more My storage experience and needs have all been out of personal family tragedies. In this location I have been through several hardships not limited to 6 times broken into my 3 units no follow up by SPPD Detective even with suspects in custody, no contact or help from site management or regional manager. Insurance is absolutely worthless an for of extortion as it covers little to nothing. At times a strong lack of staffing, misinformation. Electrical issues Elevators Out of Service for Days causing additional expenses due to rented trucks and personal fees lost due to inaccessible. Broken entry doors, glass and off the hinges. Now mind you this has occurred of some period of time and does not reflect on the current or former site manager Laura! When I started years ago my rent for my 10x15 was around $235 or so as of today 10//10/2025 the same unit is $675 Mind you the only thing that ever changed were roll-up door and units door locking cylinders were changed due to high thefts as a lack of unsecured site property entrance. My two 10x15 units are currently $406 and $351. This is straight Pimping the tenants with non business storage needs. NOT HORDERS! NOT COLLECTORS! SUFFERING FROM DEATHS, FAMILY TRAGEDIES, EMPLOYMENT AND HEALTH ISSUES. NOT ASKING FOR A FREE RIDE BUT THIS IS UNREALISTIC GREED AND GOUGING OF PERSONS IN DIRE STRAIGHTS!

Look elsewhere. I was looking for a long-term storage and at the time this was the best deal. I get…read morethat there will be price increases maybe once a year but twice a year? Come on, went up $260 within one year! Maybe not the locations fault but as a company as a whole. This is for a 10x20. See pics for price increases. Ridiculous.

These guys are always so helpful. To unexpected life circumstances, I have to store some things…read more They have some good move-in specials.

I am thrilled with the level of care and consideration by the staff here. Shout out to Mary for…read moreprofessionalism and reassurance--wow--talk about taking the stress out of storage!! Best storage place I ever used for long stretches--I got my kids their own space to keep their precious memories safe! Thanks for being a BIG part of our lives

I been a customer at budget storage for many years I've had the large and small storages and never…read morehad problem the office has been very helpful whenever I would loose keys or anything I needed help with I give them both thumbs up and prices are better than most places