I had a great experience! Maribel made getting a storage unit easy. I thought this would be a huge…read moreexpense.Instead it was seamless. No worries no nothing .Just plan old good customer service and a reasonably monthly payment

Deleted one star from my previous review For the owner or manager trying to gaslight me by saying…read morethat the lines on the pictures that I've provided are cracks in the cement blocks is just BS. They are mud tubes specifically from termites. Anyone looking at those pictures can blow them up and see that they are external to the wall (on top of the cinderblock ) and not a crack in the cinderblock. Besides, I actually crushed one of the mud tube lines and they were mud tubes. On top of that the two pieces of antique furniture that I had right up against that area is the only thing that got termites. They didn't come in with the furniture. The furniture was destroyed because of the termites that are in the facility. They came up through the openings in one of the other pictures at the base of the wall. And spread out from there. I ended up taking my furniture right to the dump because I didn't want to bring a termite infestation with me

Would give it a 0 starts if possible. They raise the rent without notice. Paying almost $200 for a…read morechilled unit that was hotter than the outside units. When we complained the manager RICHARD could give two shits about it. Worst experience there. And there's bums roaming through the areas all the time!

From the owner: Storage Sense in Phoenix AZ offer self storage units near you to keep you organized. Whether during…read morea move or the latest organization project, our Phoenix self storage is the key. We have interior storage units and drive up self storage. Let us know what suits your self storage needs, and our storage experts will be happy to show you the solutions. Rent online today or stop by our office on North 43rd Avenue.

The new manager needs to go. Shes been non stop just micro controlling everyone that pays their…read morerent (Some even paying rent for multiple units). Shes been making "New Rules" week by week just to make it harder on everyone who rents here. Mind you the resellers that fund the business are the only ones being harassed

Okay, here is the deal. 1) you can not use regular locks (it…read moreis a bullet lock only) if you don't have that type then you must buy one 17.00 2) 22.00 non-refundable fee 3) Must buy insurance (cheapest is 11.00 per month) 4) Best deal is online Deborah was awesome on explaining all charges up-front

If you need to cancel your rental - Good luck!! The website, app and trying to reach customer…read moreservice is all but impossible to do so. I scheduled a move- out date, but there's no confirmation. Terms and Conditions dictate they must have the cancelation "in writing" but there's no email provided on where to send the correspondence. I paid $187 for an open air parking space for my daughter's car to be stored for a few days - as she was moving cross-country and her car was being picked up by a transporter. I paid $60+ extra to have 24/7 access. I reserved a space for a month. The car was there 2 days. That's fine, but good lord, I have been jumping through hoops trying to cancel. I'm giving 1 star because of this.

If I could leave a zero I would. I became a customer in August 2014. I had never used CubeSmart…read morebefore but was in search of a storage facility to house my personal belongings preparing for the sale of my home. Moving is taxing. I purposefully asked about the safety and crime at this location and was assured there were 24hour camera's covering the property and any necessity to review footage associated with my unit would be allowed. The purchase of insurance is apart of the contract and between Cubesmart's own representatives, security, and the insurance company, my belongings would be alright. You could imagine my surprise, as well as the moving company who was with me, as I opened my storage unit one month later and found my belongings stolen, package stuffing all over the floor. I hope you never have the misfortune of being robbed. To have the items that mean the most to you, collected over a lifetime, taken. After informing the Phoenix police I also discovered how unfriendly Cubesmart staff is when something negative happens on their property. One woman rolled her eyes and didn't even flinch at the idea there was a theft on the property. Little help was offered and she seemed focused on getting me out of the office and their faces. I was not confrontational, as I was still quite in shock. The movers who were with me attested to this. Including the $100 deductible for the insurance coverage associated with my contract I paid CubeSmart even though their not willing to share with me how long I was renting an empty space! I've gone online to share my story, in an effort to make the public aware of what happened to me at this location, and prevent anyone else from experiencing the violation and vulnerability that comes with being robbed. I'm grossly disappointed.

I've had two bad experiences here--one when I moved in and one when I moved out…read more When I moved in, the manager was unfriendly and not warm. She turned several people away while helping me who were merely trying to pay for their monthly bill. It is hard to believe there was no other staff to take care of this or multitasking ability. Those customers should not have to come back to pay for their service. When I moved out, it was even worse. The latch that slides on the door would not slide after I removed my lock, so I couldn't get my storage space open. I called the front desk to have them call someone over to help me, and she asked me why I didn't have anything to spray on it. Why would I bring something to spray on the door? It isn't my facility to upkeep. Then she said that if I couldn't open it, that she probably couldn't. She said there was no maintenance man there on the weekend, so I'd have to come back. The whole point of me being there was because I needed the stuff then to move into my new place! I don't live super close to there and I shouldn't have to go back because they have old locks. Their job is to have a working facility, and luckily I got it open after a good 20 minutes with no help from them. This place doesn't just have awful customer service, it has NO customer service. I'm in the industry and have rarely experienced anything as bad as this. That manager needs to be retrained in hospitality for sure, and the facility needs to be updated at the very least. I definitely don't recommend this place for any reason.

I've been with this storage unit for a year already and I had never had such a bad experience until…read moreI tried to access the gate during extended hours. I ran into issues with my gate code and the female "store manager" with glasses, grey hair comes outside & approached my vehicle and offered no assistance when trying to access my unit besides "are you in access hours", kept denying me access to my unit and said the gate is closed. Even tho this company advertises as being 24/7!!!She was very rude and made me feel very uncomfortable. I put up with a lot of issues I run into from this storage unit from having a unit filled with dust and trash always piled up beside my unit. They raised my rent twice within the last year and have never complained about the issues but today really set me off. Simple customer service went out the window and was instead met with attitude. I called customer service after and made a complaint directly with an agent.

I rented a small 5x5 unit here in February 2025 solely because it was advertised at $19 per month…read more Since then, the rate has been increased repeatedly in less than a year--from $19 to around $30, then $50, and now $70 per month. That is more than triple the original price in under a year. When I contacted management to raise concerns, I was told they can increase the rent however and whenever they want, and that if I don't like it my only option is to vacate the unit. That response is unreasonable, particularly given that customers cannot easily move their belongings on short notice--especially when living out of state. This pricing structure feels intentionally designed to lure customers in with a low introductory rate and then impose steep, frequent increases once their property is stored. I would not recommend this location to anyone who expects fair, transparent, or stable pricing. The BBB & Attorney General are currently investigating their practices.

After having a miscommunication error I received emails for a final notice for billing. I called in…read moreand spoke with Kerry in collections. She was incredibly helpful and very professional. She was able to clearly explain to me where the ball was dropped and normal operating procedures. She was sympathetic to my situation, understanding and appropriately handled everything. Regardless of the errors made I will definitely use Cool Box again in the future because Kerry helped me to feel confident in the company. Thank you!

We had an incredible experience with cool box. The box was dropped off exactly as instructed and…read morepicked up when they said they would. We had read other reviews and were a bit apprehensive and weren't sure which portable storage to use, but decided to go with cool box and we will definitely be using them again.

Excellent website and excellent service when I went to the warehouse to pick up my order. Super…read morefriendly and quality materials. Doug Ingersoll

This place is great. John was a huge help in choosing the best packaging and shipping supplies I…read moreneeded and had everything ready for pick up promptly. I highly recommend QPS.