1. SmartStop Self Storage

0

Surprise, AZ

SmartStop Self Storage

3.7 (3 reviews)
Closed • 9:30 am - 6:00 pm

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Response quality

Excellent

Response time

1 day

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U-Haul Moving & Storage of Sun City West

U-Haul Moving & Storage of Sun City West

(68 reviews)

Ease of reserving on line is great. Lines can be long at times inside, but that is understandable…read more We rented a truck for the week. Everything was confirmed, got a great deal online with the mileage. Got the keys to a nearly brand new full size truck with a hitch. Exactly what we needed for a good price. You upload photos once you get the keys, to highlight the condition of the vehicle before you leave the lot. We bought the insurance. You can never really have too much insurance. Besides, it is peace of mind. We had an issue after hooking up our own trailer, brought it in and it turned out to be the wiring on our own trailer. They quickly helped us, that was great.

I am writing to express my disappointment regarding a recent trailer rental and the way the…read moresituation was handled. The trailer ramp was clearly unsafe. The spring tension was extremely stiff, requiring two people to lower it, and even then it would aggressively fly back up. When I lowered the ramp to load my toolbox, it suddenly slammed upward and struck me directly in the jaw. Had my coworker not been there to catch me and assist me, the situation could have been much worse. What disappointed me even more was the response when I returned the trailer and reported what had happened. Rather than showing concern for my well-being or acknowledging the seriousness of the safety issue, the focus seemed to be on collecting payment and completing the transaction. As a long-time customer, I found that response unacceptable. I have rented trailers and moving trucks from U-Haul for approximately seven years and have always trusted your equipment to be safe and properly maintained. This experience has seriously damaged that trust. No customer should have to worry about being injured by faulty equipment, and no customer who reports an injury should feel as though their concerns are being dismissed. I was told the trailer would be sent for repairs, which only reinforces my concern that there was a problem with the equipment. What concerns me most is what could have happened if someone else had rented that trailer. If the ramp had struck an elderly customer, a child, or someone standing in a slightly different position, the injury could have been far more serious. A piece of rental equipment should never pose that kind of risk to customers. I am extremely disappointed by both the condition of the trailer and the lack of concern shown after the incident. I hope this matter is taken seriously, reviewed thoroughly, and used as an opportunity to ensure that equipment is properly inspected and maintained so that another customer is not seriously injured in the future.

Just-In Time Moving & Storage

Just-In Time Moving & Storage

(913 reviews)

For the past decades I've lived in the Valley we've always used Two Men and A Truck when we move…read moreand they do a perfectly fine job. This month we needed someone to do a crosstown move for our son. Two Men's quote was extremely high so I researched a bit and found the stellar reviews of Just-In Time Moving. Since their quote was almost half the price (!) we decided to give them a try. You wonder if paying less means inferior service or other problems. That wasn't the case at all. Communication was great. Eric and Miguel showed up right on time (one of those dreadful 110° Phoenix heat advisory days) and worked quickly and carefully. We were very happy to have found this company and are pleased to say they'll be our local movers going forward.

I hired movers from this company who originally had a 2.0/5.0 rating. I had the worst experience. I…read morewas quoted $415 for a 2 bedroom with one bed, no dressers, the other room was used as an office. I was quoted a minimum of $415 which included 3 hours and a $40 surcharge. First, the owner never sent me a written quote. They were fast; however, one of the movers whose name was Miles, scared me by yelling to the top of his lungs out of frustration because he couldn't get the bed together because he had all of the screws tightened and anyone who puts together anything would know bit to tighten the screws all the way until those screws are in the correct holes and then you screw them in. I went in the room to give him that tip but was scared the entire time he was in my house due to his behavior. Then when they got done, the paperwork showed that I was being charged an extra hour of travel time when my move was less than 15 minutes apart and I was told that they needed to stop at Walmart to get T-shirts. I made the payment in full along with an additional $60 because I just believe in tipping and always have, besides the other guy was excellent. Great customer service and he was friendly the entire time. Any way, I went through the contract after they had left and noticed that there was nothing in the contract that stated that I would owe a 1 hour transportation fee now was I ever told this verbally. So, a day after the move, I sent the owner a message and he proceeded to go back and forth with me. However the most disturbing message was the one below verbatim: "I'm so sorry you're so broke that you can't pay the movers for a move that they did well for you. Send me your address. I'll bring you cash next week. I would love to meet you." This company is way to green and they need to learn some customer service skills before doing business with the public. I wouldn't recommend them at all.

SmartStop Self Storage - selfstorage - Updated November 2026

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