They have low prices to get you in a unit and 2 months later they will jack up your price by a…read morewhopping 40% which they said is automatically done by the computer. They said it's standard practice but I didn't deal with that anywhere else. This place is humid and stinks bad of urine and cigarettes. That ruins your stuff by allowing homeless to live on property. Jessica is the worst manager ever she follows people around and gets all up in your business by standing close to you when you're putting things away. Their excuse is they always do that. How convenient. After explaining my concerns I got only one call this whole time renting here. It was from rude Jessica Martinez to cancel my "lease." not to ask about my experience or nothing just treats you like shit. I will gladly leave your dumpy storage place but first let me warn others.

From the owner: Extra Space Storage sets the standard for clean, secure, and hassle-free self storage, and our…read morefacility at 1239 N 54th Ave is no exception. Our Phoenix storage facility offers a large selection of unit sizes with convenient options like climate control and drive-up access. Located near W Latham St and N 51st Ave, we're trusted by neighbors in Centura West, Belaire, and other surrounding areas. Whether you're moving, downsizing, or decluttering, we're here to make finding the right storage unit quick and simple. Reserve online, give us a call, or stop by the facility today.

Would give it a 0 starts if possible. They raise the rent without notice. Paying almost $200 for a…read morechilled unit that was hotter than the outside units. When we complained the manager RICHARD could give two shits about it. Worst experience there. And there's bums roaming through the areas all the time!

From the owner: Storage Sense in Phoenix AZ offer self storage units near you to keep you organized. Whether during…read morea move or the latest organization project, our Phoenix self storage is the key. We have interior storage units and drive up self storage. Let us know what suits your self storage needs, and our storage experts will be happy to show you the solutions. Rent online today or stop by our office on North 43rd Avenue.

Okay, here is the deal. 1) you can not use regular locks (it…read moreis a bullet lock only) if you don't have that type then you must buy one 17.00 2) 22.00 non-refundable fee 3) Must buy insurance (cheapest is 11.00 per month) 4) Best deal is online Deborah was awesome on explaining all charges up-front

If you need to cancel your rental - Good luck!! The website, app and trying to reach customer…read moreservice is all but impossible to do so. I scheduled a move- out date, but there's no confirmation. Terms and Conditions dictate they must have the cancelation "in writing" but there's no email provided on where to send the correspondence. I paid $187 for an open air parking space for my daughter's car to be stored for a few days - as she was moving cross-country and her car was being picked up by a transporter. I paid $60+ extra to have 24/7 access. I reserved a space for a month. The car was there 2 days. That's fine, but good lord, I have been jumping through hoops trying to cancel. I'm giving 1 star because of this.

If I could leave a zero I would. I became a customer in August 2014. I had never used CubeSmart…read morebefore but was in search of a storage facility to house my personal belongings preparing for the sale of my home. Moving is taxing. I purposefully asked about the safety and crime at this location and was assured there were 24hour camera's covering the property and any necessity to review footage associated with my unit would be allowed. The purchase of insurance is apart of the contract and between Cubesmart's own representatives, security, and the insurance company, my belongings would be alright. You could imagine my surprise, as well as the moving company who was with me, as I opened my storage unit one month later and found my belongings stolen, package stuffing all over the floor. I hope you never have the misfortune of being robbed. To have the items that mean the most to you, collected over a lifetime, taken. After informing the Phoenix police I also discovered how unfriendly Cubesmart staff is when something negative happens on their property. One woman rolled her eyes and didn't even flinch at the idea there was a theft on the property. Little help was offered and she seemed focused on getting me out of the office and their faces. I was not confrontational, as I was still quite in shock. The movers who were with me attested to this. Including the $100 deductible for the insurance coverage associated with my contract I paid CubeSmart even though their not willing to share with me how long I was renting an empty space! I've gone online to share my story, in an effort to make the public aware of what happened to me at this location, and prevent anyone else from experiencing the violation and vulnerability that comes with being robbed. I'm grossly disappointed.

I've had two bad experiences here--one when I moved in and one when I moved out…read more When I moved in, the manager was unfriendly and not warm. She turned several people away while helping me who were merely trying to pay for their monthly bill. It is hard to believe there was no other staff to take care of this or multitasking ability. Those customers should not have to come back to pay for their service. When I moved out, it was even worse. The latch that slides on the door would not slide after I removed my lock, so I couldn't get my storage space open. I called the front desk to have them call someone over to help me, and she asked me why I didn't have anything to spray on it. Why would I bring something to spray on the door? It isn't my facility to upkeep. Then she said that if I couldn't open it, that she probably couldn't. She said there was no maintenance man there on the weekend, so I'd have to come back. The whole point of me being there was because I needed the stuff then to move into my new place! I don't live super close to there and I shouldn't have to go back because they have old locks. Their job is to have a working facility, and luckily I got it open after a good 20 minutes with no help from them. This place doesn't just have awful customer service, it has NO customer service. I'm in the industry and have rarely experienced anything as bad as this. That manager needs to be retrained in hospitality for sure, and the facility needs to be updated at the very least. I definitely don't recommend this place for any reason.

I rented a small 5x5 unit here in February 2025 solely because it was advertised at $19 per month…read more Since then, the rate has been increased repeatedly in less than a year--from $19 to around $30, then $50, and now $70 per month. That is more than triple the original price in under a year. When I contacted management to raise concerns, I was told they can increase the rent however and whenever they want, and that if I don't like it my only option is to vacate the unit. That response is unreasonable, particularly given that customers cannot easily move their belongings on short notice--especially when living out of state. This pricing structure feels intentionally designed to lure customers in with a low introductory rate and then impose steep, frequent increases once their property is stored. I would not recommend this location to anyone who expects fair, transparent, or stable pricing. The BBB & Attorney General are currently investigating their practices.

I Received outstanding service from Victoria, when I went in not knowing exactly what I needed…read more Thank you