I signed a lease for a unit at 70 a month...4 months later they raided it to 150 with ZERO…read morenotice...my contract says they must give me 30 day notice of price increases... I had a unit with them a while back and then never happened so I'm not sure if this is a new thing, but I should've received some sort of notice

Extra Space Storage and surprise Arizona is the most best experience with a storage facility that I…read morehave had. The gentleman at the front desk was very assistive, very helpful & very friendly. He made sure that I understood everything about my unit and the payments. He even forewarned me that the prices doing increase so that would not be a surprise for me! I would not choose any place to do business with! Extra Space Storage is the place to be!

Amber is truly a kind soul. No matter what's needed she's there. Definitely a face I don't mind…read moreseeing! She makes sure that things are organized, handled well and in a way that others can't seem to do. Thanks for being awesome amber!

I will be moving to the area soon and have had a hard time finding a storage to accommodate my…read moreneeds and get me the right info over the phone, I found Advantage and gave them a call. I spoke to Sydnie and was so pleased with our conversation. She was able to get me pricing information and help me decide which size unit would be best for me. She was so sweet and made this whole process so easy!

If I can give a zero I would. This company is a huge scam huge scam. Please don't store here. First…read moreoff Lorenzo has horrible customer service. He has a horrible attitude and smart remarks. Secondly they rented out our unit because we bought a second unit. We have 16 days left of the month to utilize our unit, but Lorenzo assumed we transferred and closed our unit. We did not cancel our first unit because they do not give you a refund of a unit. So we wanted to utilize that unit, however we went to get a lock and he sold it already and we didn't even have access inside the building. Today my husband confronted him about it and he said he sold the indoor unit because we didn't have a lock but he literally watched us and sold it right then and there. So we contacted smart stop via phone because apparently their managers have hidden information , we have to wait for the DM to call or email us within 2-3 days. We call the 800 number and Monica tried to sell us another unit for a whole month and add 16 days free. So basically SmartStop has our money for that unit for the month and now someone else is paying for a month for that same unit. They also send you a postcard size note in the mail almost quarterly telling you your price is going up. We started that unit at $60 and this month we paid $250for our indoor unit 10x10 only and we purchased an outdoor unit last week for $120 10x20. This company is the worst scam ever . Do not use them. I am paying the price and I am getting a lawyer

This location needs a 5 star rating! The rates for storage are very affordable and great. The…read moreonline access to rent a storage is super friendly and detailed. If you can relate, we all know moving is stressful and often unpredictable on how much space and storage you have left . I ran into some last changes and called the office, spoke with Scott who was so helpful, accommodating and most of all understanding. I have rented storage space in the past and it was difficult to reach someone. Not at smart stop storage! They truly care about your business and concerns. I will always refer them and highly recommend this place of business ! Great people! Excellent rates and deals. Thank you Scott for your assistance.

If you rent here, be prepared to move out in 4 months or pay extremely high rates. Every 4 months…read morethey will double your rates and they will not work with you. Instead you have to move your items somewhere else (or book another unit with their current sales) Facilities are nice. The associates on site have little to no power when it comes to rates. Mostly there to assign units and schedule move out dates. (Other than keeping facilities clean).

They raised my rates after two months from $206 to $305!!!!! Read other reviews on Google before…read morechoosing this place, it is a common practice for them to give massive increases after signing agreement. They are an 'F' rating on BBB, no response from corporate on any complaints. The office is unattended most the time, hence kids riding ATVs around up and down the aisles and in between RV spaces. Take pictures of your stuff after parking!!! As you can see in the pictures, it's empty for a reason. They have failed to respond to my complaint after sending it to upper management. DO NOT USE THIS PLACE!!!!!