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    Litchfield Easy Storage

    5.0 (4 reviews)
    Closed 6:00 am - 9:00 pm

    Services - Litchfield Easy Storage

    Self storage

    Vehicle storage

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    CubeSmart Self Storage - Receipt

    CubeSmart Self Storage

    (6 reviews)

    Absolutely Infuriating Experience - Avoid This Place While Marina's in Charge…read more Dealing with General Manager Marina at CubeSmart has been nothing short of infuriating. I've been more than patient, leaving two messages over the past month with zero response. When I finally got her on the phone today to ask when my prepaid two-year contract ends, her dismissive response was, "It gets really busy around here." Seriously? That's exactly why people leave voicemails--so you can respond when you're not busy. That's called basic business and doing your job. Then she tells me there's "no such thing" as locking in a rate, and she would "never tell anyone that." Really? Then why the heck would I prepay two years in advance if the rate could change at random? That makes absolutely no sense. She proceeds to lecture me about how "all storage companies throughout the entire country raise their rates" and how I should "read my lease next time." Unbelievable. I reminded her that the person I originally spoke to even had to call corporate to figure out how to process my two-year prepay. I remember waiting almost a half an hour in the office on that day like it was yesterday. Marina then admits that she has only been there for five months at the time as she did my contract, but would have never told me that. Marina continues to deny anyone ever said that. She doesn't have to talk about anyone else because she is the one who took the order. When I pressed her on who I spoke to, she hesitates and then admits it was probably her, but swears she "would never" say that. Then her tone gets louder and more defensive. At this point, we've been going back and forth for over 20 minutes, and my wife--who's been listening--starts digging for our paperwork. I start to take notes and ask Marina for her name as I did not recall what she had said when she answered the phone. She refuses. So then I say you won't even give me your name. Her response is Rick will call me back. I then Respond. OK so my wife is listening and you are refusing to even give me your name. Is that correct?. At that point, she says you should know my name it is Marina and I told you that when I answer the phone. Only after she was under pressure and knew someone else was listening. Did she want to cooperate. Oh no! Guess what? We find the receipt. Clear as day: Same monthly rate $99.45 plus $12 "protection plan" every month (3 pages) from 8/18/23 through 9/17/25, with a 15% discount for PREPAYING. That's proof. And as soon as I pointed it out, Marina hung up on me. I've called corporate and now I'm waiting to hear from District Manager Rick. But I'll say this right now: Do NOT give this location your business while Marina is in charge. She's dismissive, Condescending , dishonest, and completely unprofessional. Keep every single receipt and document everything. You'll need it!!!!

    These thieves seem to raise prices by the month. Just…read morerecently went from $140 to $167. This is just Ridiculous pricing. I chose this place because of the then price of $120. It's a 10x10 unit and I will be moving out soon.

    Litchfield Easy Storage - selfstorage - Updated May 2026

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