Please note that this store is Under New Ownership! Past reviews mentioned grumpy staff. I have…read morewitnessed that and trust me when I say, that is a thing of the past. Upon arrival, I was greeted with an "Open 7 Days" sign. That is a great start and very convenient option. Once inside, I met the new owners. They were happy to be there and all smiles about their new store. I must say that this is the friendliest and most convenient of any carrier store that I've ever visited! I am a frequent customer and am grateful that we have such a great UPS store option! I wish the new owners a warm welcome and the best of luck in their new endeavor!

Wow! I needed printing done asap and Barb and Shika came through BigTime! Great service and super…read morefriendly staff at this location! Debbie

Fast and efficient drop offs, and courteous and intentional customer service is why I love UPS…read more These guys are real professionals. I have shipped with them for years and they have NEVER lost a package!

This store is always fast and efficient. Great customer service. I have been going here for years…read moreto drop off Amazon returns.

I moved out of my storage unit because I couldn't afford the $280 a month fee. It seems awfully…read morehigh even though I moved out on the eighth of the month and left the unit beautiful and clean I get no. Refund, so they have the option to go ahead and rent it again, but I don't get any money back for moving out on the eighth. Doesn't seem fair to me.

Extra space Storage has increased rates several times at this property. The keypad at the East…read moredrive in door is not working, the rear drive in door is broken and not working, The lights in my unit have not been working for 3 years, I bring a portable plug in light. The saving grace for this location is the office staff who go out of their way to be helpful but their hands are tied. Another customer told me the current owner is trying to sell and doesn't want to do the repairs (unable to verify) Very disappointing and very inconvenient for customers.

New Beginnings Moving Solutions was absolutely incredible. They moved our entire family from…read morePhoenix, Arizona to Southern Illinois, and I can honestly say this was one of the best experiences we've ever had with a company. The team -- Bruce, Naomi, Beth, Jeff, Justin, Derek, Chrissy, and everyone else involved -- were nothing short of phenomenal. From start to finish they were professional, hardworking, careful with every item, and incredibly respectful. Moving across the country can be stressful, but this team made the entire process smooth and even enjoyable. They treated our belongings like their own and treated our family like we mattered. What started as hiring a moving company turned into building real relationships with an amazing group of people. That says a lot about the kind of culture and leadership behind New Beginnings. If you are looking for a moving company you can trust -- whether it's local or across the country -- this is the team you want. We are beyond grateful for everything they did for our family. Thank you for helping us start our new beginning in Southern Illinois. -- Cory & Elisabeth Hammond

Bruce is meticulous plus has a big heart who took care of my out of state move. Bethany has good…read morebusiness follow up skills and packs the fragile items as if they were her own. Thank you for taking good care of my move.

stopped by The Mail Shop yesterday and had a great experience. The lady working there was super…read morenice, printed my shipping label for me, and got my package dropped off quick and easy. Whole process was easy peasy. Definitely going to start coming here moving forward instead of ups store

The box I received was a single box the clock was wrapped in a double layer of extremely thin…read morebubble wrap and the clock was in the box lying diagonally with nothing to support it(eg. no packing peanuts to cushion it). Thus it was damaged in shipping.

Nick and Nicole were super helpful! We rented the truck as well. Very convenient. Can't say enough…read moreabout how helpful and good our experience was dealing with Nick and Nicole. Highly recommend

Price is good, yes. But I learned pretty quickly (after signing my contract)...in the heat of…read moresummer...air COOLED is not the same as air CONDITIONED. It's not only hot, but humid...so it often feels hotter in there than outside, especially on the 2nd floor, where rent is cheaper. Lol Working lights have also been an issue...burned out and/or just not on when I arrive. To the point where I can't even see inside my unit. I've had to call the office more than once...but to their credit, they got them on quickly. The woman in the office (the manager I assume...she's always been there when I go in the office) may initially come off to some as irritated, but I learned that she's just one of those people who only smiles when "earned"...Lol. She's got a dry wit & is actually really quite nice. I stay because their prices seem to be better than others, & because I don't want to move everything!!!

Went to this store on 12/22/25 & it was very busy... of course. Even with the holiday crush, the…read morevisit was fairly quick. There were at least 9 people working, including the owner. There was a "concierge" to help direct you to the correct line. Wanted special/odd-sized packaging & shipping and was quoted a reasonable price for both. Shipment arrived at the destination the next day, even with regular ground service (it was a local shipment). I would rate this business & it's employees & management as outstanding.

DROP OFF: UPS Store #4740. Sat 25 Oct 2025. 1:14 PM…read more Goodyear, AZ I was first in the return line waiting for assistance to return five items. I was not in a hurry. A worker came to the counter and didn't greet me in the usual UPS style I'm used to. She said basically nothing. It seemed that she was irritated at having to leave her other work to help me, a 70+ year old man. The young woman is black with first name starting with (I think) "K". The first 3 packages were pre-labeled. She scanned them and then TOSSED THEM ON THE GROUND behind her with total disregard for what might be in the boxes. My wife said they were expensive shoes being returned. Then she scanned the next item from my phone, picked up a plastic bag, curled the open bag and tied it in a knot, bending the item's packaging before putting the return label on the wrapped plastic. The fifth item was scanned from my phone and by that time I was so angry at all of this I didn't pay attention to what she did to it. It was then I thought that perhaps she was being passive aggressive to me in that I didn't use the self-service machine. With the 5 return items, I didn't want to deal with the self-serve machine. There was no smile from her, no asking if I wanted a receipt, and no thanking me for coming in today. She just had an irritated scowl most of the time. Later I thought I should have called her on tossing the boxes on the floor, but that might not have helped. Perhaps she was having a bad day, or really doesn't like the job, or really took a quick dislike to me and acted unprofessionally. UPS had better deal with this worker quick before she sullies the reputation of this usually fine store.

The guys were very friendly and did a great job definitely…read morerecommended The stuff was all wrapped and they put everything wher I wanted it

I do not recommend this company. I moved from AZ-CT March 2025 and paid over $4,000 plus additional…read more$200 in tipping movers just for multiple items to be delivered damaged, including my $2k mattress arriving completely soaked. Movers didn't shrink wrap the mattress, didn't unscrew nightstand legs which are now broken, and the tv stand is damaged because movers asked to add items inside even though I had it empty. Their way of helping was refunding $150 to get a temporary mattress from Walmart and told me the claims department would be in touch in 3-5 business days. In the end they only compensated me $900 despite the thousands of dollars of damage. In addition to the damage, one of the movers the company set up for the CT delivery made inappropriate sexual comments to me while I was alone (I'm a young female). Do not use them!