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    CubeSmart Self Storage

    3.3 (4 reviews)
    Closed 9:30 am - 6:00 pm
    Updated 1 month ago

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    7 months ago

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    Need Movers - What a job well done looks like

    Need Movers

    (16 reviews)

    I would rate zero stars of I could. Beware! Do not go…read morethrough the nightmare I went through. In my experience, Solomon overpromises and is very shady. I reviewed details of my house and requirements for my move with him 3 weeks in advance. I communicated and sent pictures the week before and confirmed the start time, size of truck, and number of men. I was quoted 5 hours for my move with 3 men. The day of the move his guys showed up 3 hours late and with a smaller truck than what was quoted. Several excuses of why the truck rental place didn't have the truck available and they had to drive from Casa Grande. This is not my concern; my concern was that we were already starting very late. Solomon said it didn't matter about the size of the truck since two trips would be needed anyway. After two trips and 10.5 hours, they still had not removed all the contents of my house. I had to rent a trailer and hire another worker the next day to finish the job. The entire move started off poorly and continued to go downhill throughout the day. Even though the guys were nice, they were not efficient, and loading the truck took much longer than expected. After 10.5 hours, everyone was exhausted and just wanted to be done, even though the job was not finished. A week before the move, I wrapped most of my furniture to prevent problems and even though my off white couch was covered with a sofa cover and additionally wrapped with plastic over the cover, it showed up at the new house with black stains on both sides. My other couch and love seat showed up with rips and tears. Furniture was placed in the new house without hardware, doorways were damaged in the new house, no beds were set up, etc. The worst part was the damage they did to the stained wood staircase and walls of my old house. I was set to close with buyers on the old house, and everything had to be delayed due to the damage repairs and removing all the things they left behind. The additional cost didn't come close to the $400 I held out the night of the move, so I could go over all the damages the next morning. In my opinion, Solomon is very shady as he requested payment to be made to his girlfriend's Venmo account. At 11pm and extremely exhausted from the events, I paid all but $400. He said he wished he had known the move wasn't going well, so he could have done something. Again, this is why I think he is a dishonest person because throughout the day I had texted several times saying I was very concerned because it was taking so much longer than he quoted. He was completely trying to cover his a**. I sent several pictures on the damages and informed him he owed me money for the damages and of course, no contact at all from him since this notification. BEWARE! Save yourself money and your sanity.

    No communication between time of booking and the move date. My move was scheduled for 8-10am, the…read moretruck showed up at 11:30 with no updates on their end concerning the massive delay. The two workers were pleasant however one was very low in work ethic/productivity; the move could have been completed sooner otherwise. This employees low work ethic seemed to be known by the company (sounds like he was newer?). I personally moved more than this guy who I was paying. No discount was offered in response to the delay. They handled the items decently, my couches were rolled around a good bit and got really dirty. Nothing broken (that I've found so far). Business owner was easy going to talk to, I enjoyed speaking with him. Life continues to show: you get what you pay for.

    CubeSmart Self Storage - selfstorage - Updated May 2026

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