Great and friendly service when returning Amazon merchandise. Fast getting folks through

Worst experience I have ever had going into a UPS store not sure what's going on with UPS but their customer service is horrible. The person behind the counter did not know what they were doing asking me for personal information to mail a package. Are you kidding me and then they proceeded to charge me $20 for a lightweight envelope to be delivered. It is ridiculous unfriendly unprofessional don't waste your time going into that store horrible experience. read more

DROP OFF: UPS Store #4740. Sat 25 Oct 2025. 1:14 PM. Goodyear, AZ I was first in the return line waiting for assistance to return five items. I was not in a hurry. A worker came to the counter and didn't greet me in the usual UPS style I'm used to. She said basically nothing. It seemed that she was irritated at having to leave her other work to help me, a 70+ year old man. The young woman is black with first name starting with (I think) "K". The first 3 packages were pre-labeled. She scanned them and then TOSSED THEM ON THE GROUND behind her with total disregard for what might be in the boxes. My wife said they were expensive shoes being returned. Then she scanned the next item from my phone, picked up a plastic bag, curled the open bag and tied it in a knot, bending the item's packaging before putting the return label on the wrapped plastic. The fifth item was scanned from my phone and by that time I was so angry at all of this I didn't pay attention to what she did to it. It was then I thought that perhaps she was being passive aggressive to me in that I didn't use the self-service machine. With the 5 return items, I didn't want to deal with the self-serve machine. There was no smile from her, no asking if I wanted a receipt, and no thanking me for coming in today. She just had an irritated scowl most of the time. Later I thought I should have called her on tossing the boxes on the floor, but that might not have helped. Perhaps she was having a bad day, or really doesn't like the job, or really took a quick dislike to me and acted unprofessionally. UPS had better deal with this worker quick before she sullies the reputation of this usually fine store. read more

if this is the 14175 w indian school location TERRIBLE!!!! dropped off usps package already labeled at 1:30 on tuesday 8/11 was told it would be sent by the next day to the post office checked tracking fri 8/14 and post office did not have. Called them and they said they had larger packages that went before mine. Terrible of them... they promised it could go today. POOR customer service will not go there again read more

This store has so many issues. Several times I've been turned away from making Amazon returns. It used to be that they closed early when they feel like it. The last 3 times their systems have been down. read more

Went in for a notary after making an appointment online and selecting "I also need a witness." Was told they cannot/will not provide a witness and I had to bring my own. If they do not provide a witness, why is it an option for making an appointment? They were not accommodating and couldn't explain why they would not witness a signature, which actually places less liability on them than notarizing. Ridiculous. read more

I came in to drop off several packages that already had shipping labels attached. I went into the store ahead to let them know how many boxes I would be bringing and that I would need drop-off receipts for them. When I got there, the employee taking the boxes seemed annoyed and told me that next time I should use the machines instead. I had two separate orders going to two different locations, which meant making multiple trips in and out of the store with the boxes. When I was finally given the receipt for one of the shipments, I noticed one of the boxes was missing from it. I pointed it out, and instead of checking their system or helping resolve it, I was told that I was welcome to go back and check all the tracking numbers myself to see which one she missed. Overall, the interaction felt dismissive and unhelpful. I made the effort to communicate ahead of time, organize the shipments, and follow the process, but it felt like an inconvenience to the staff. I would have appreciated a little more patience and basic customer service, especially when there was clearly an issue with scanning in the boxes on their end. read more

This is an update to my previous review. I had no idea that UPS notarized, and I needed a document that was emailed to me notarized. Naomi took care of EVERYTHING for me, from retrieving my document from my email, to notarizing the document and then emailing it back to my lawyer. I couldn't believe all of these services were available at UPS- this was a one stop experience for us. My daughter also returned some Amazon packages. Thank you Naomi! read more

The UPS Store - Shipping Centers Near Me - Goodyear, Arizona

Went to this store on 12/22/25 & it was very busy... of course. Even with the holiday crush, the visit was fairly quick. There were at least 9 people working, including the owner. There was a "concierge" to help direct you to the correct line. Wanted special/odd-sized packaging & shipping and was quoted a reasonable price for both. Shipment arrived at the destination the next day, even with regular ground service (it was a local shipment). I would rate this business & it's employees & management as outstanding. read more

This is a nice local UPS store - they did just a huge renovation however it didn't do much for the area for customers to be. Usually there is a line out the door and in AZ summers it's a lot. I understand moving to another bigger location might be out of the question, however I do think managing the line better, perhaps with more help would be beneficial. Even having a "greeter" at the door when the line starts getting long to make sure everyone is where they need to be. Now for the good - everyone that works there is very helpful to the customers. They make sure that all the information is correct and take their time with each customer. read more

I went in to fax and scan some documents but I just couldn't seem to understand what I was doing. Mariah then was a angel and helped me through the process. This made my experience much less stressful. Thank you. read more

I have always gotten great service at this location but today will always stand out as the best service I've ever gotten. Today I was helped by Mariah. I had to mail some of my mom's personal items to a funeral home out of state, which was very emotionally difficult, and Mariah was amazing. She treated my mom's things with so much care and took the time to wrap everything in plastic and put a bunch of fragile stickers on the box. Her kindness made things suck just a little less and took a bunch of stress off me because I know that all of my mom's things will arrive on time and in good condition read more

This store is OK if you get in. But plan on getting here at least 30 minutes before closing. An hour before closing as soon as they don't have anyone in the store they'll lock up and leave read more

I waited in line today for 25 minutes. There were two clerks helping customers and I was in the QR line, and unfortunately for me I'm next in line and the customer at the counter is there the 25 minutes I'm in line. When she finally leaves and I walk up to the counter the gentleman that was there leaves without saying a word. He leaves with a notary bag. Another clerk sees me, and no one helping me and she walks up to the counter. I said I have no idea where he went, and she said me either. It was non stop crazy busy and not sufficient registers to help customers. I can't begin to tell you how ed off I was leaving there. Ps. Also, clerks don't touch customers phones without asking first..... read more

I stopped by the other day to send an envelope and print out a shipping label. I had the pleasure of dealing with Jenna. She was very helpful, going over several shipping options for the envelope and taping the shipping label to the outgoing box for me. Jenna was personable, polite and knowledgeable. I'll definitely be back with future shipping/printing needs. Thank you Jenna! read more

Great to drop off packages but the pricing for regular copies and for faxes are outrageous!! I needed to send a 30 page fax and I was quoted about 60$ that's insane!! The people working there were like well you can see our prices online and no, there are no prices for faxes online. read more

Used this store to ship an 8lb item (weighed by store employee). Upon receiving item the label showed item weighed 76 lbs. item was covered with over 70lb tape applied by store. Ups driver recommended I call store for a shipping cost refund as it was labeled wrong. Contact with store. Employee advised manager would get back with me next day. Rude on phone refused to discuss discrepancy. Hung up on me. I have still not been contacted. I will not use this shipper in the future and will advise everyone I know to use other carriers! read more

Elyssa is terrific!! She always has a calm, pleasant demeanor, while greeting with a smile and kind words. She is professional and diligent, and her service is above and beyond. Thank you! read more

Went in today with my hands full, I had a sleeping baby in one hand and a large box in the other. There were a few customers in the store but the cashiers were very quick. I was helped by Vernon, he was very kind and helped me close my box and add the shipping label. I always have great service coming in here. read more

Once again I'm writing about this store. I forgot I had a return and couldn't turn back around to go to the better ups store to do an Amazon return. Thought I could just go to the one I am close to and saw the line was huge and was like maybe I'll do the self checkout return so I can get in and out. NOPE, machine says I have to see the associate. So I wait in line for 10 whatever. Once I see the worker she is pleasant, but tells me that I can't return items next time if I don't have the original packaging box or label ??? The items were two rings one came in a box and a small bag and the other one a box. Left intact. I kept them in the boxes but why would I keep the envelope it comes in that gets tossed away. That is not true I make sure to press the option that says no box and no return label. I then proceed to show her on my phone what it says and she says I'm incorrect. Isn't this what the clear bags are for ? To reduce trucks on the road right ? As Amazon says on their website. I am tired of getting attitude from all the females that work there, whenever the men help me I have no problems I'm starting to thing this place doesn't like other women coming in there ? Not sure. I'll take my returns to staples instead of this location it's down a few blocks. Attached is the option where it says UPS STORE WILL PACK, label and ship your return for free! Maybe read instead of pissing off your customers time and time again, I even mentioned to the girl that every time I come in there is some sort of problem with the females helping me out never the male workers. Store owner needs to crack down. read more

The UPS Store - Shipping Centers Near Me - Goodyear, Arizona

Beware - I paid $33 to send a 2nd day air envelope. I never received any verification of it being sent and called the store a few days later. I was told the package was probably lost and I should use the UPS website to file a claim. The website didn't recognize the tracking number (because the package never left the store) and asked for two additional ID's that I couldn't read from the faded receipt I had been given. I called the store several times over the next few days trying to get the information. I left 2 messages that were unreturned, was put on hold two times for long periods before I hung up. Once I had someone really helpful take all my information and tell me they would get back to me that day but surprise, I never heard back. I finally just disputed the claim with my credit card company but I will never go back to this store and I will never again send an overnight package with UPS. I was told on the phone by a store employee that the value of my items was unimportant - they would not be reimbursed. There seems to be no accountability with the store or the company and I am now out the cost of the shipment plus the lost items. read more

$1,500 and an entire race season gone. I dropped off my package more than two months ago to have my motorcycle electronic computer shipped up north to have it tuned for this years race season and it is still gone. Onkar Kang the franchise owner in Litchfield Park sent me an insulting $140 check to try and remedy the situation. I will not be accepting this as it is the companies job to deliver my package, and if that can't be done properly then I will be compensated accordingly. read more

The UPS Store - Shipping Centers Near Me - Goodyear, Arizona

The UPS store in Goodyear on Estrella I will give them 10 stars if I could. The place was clean I got in and out in less than two minutes by using their automated machines. I was truly impressed scan and go. It was 6:30pm and very few people. LOL... If you'd like, fast convenient and great customer service then I would recommend this location. read more

I drop off packages to this location often and I have never had a bad experience. Everyone who works here is polite and I get in and out quickly even when it is busy and there is a longer line. read more

I've always had good experiences here but today Tsarell was amazing! Thank you so much for your help and understanding!

Poor customer service, very insensitive staff. It seems like the staff are carrying the world's problems. I was already disappointed with the service but what makes me angry was when I received my documents back. It was literally ruined. These are important documents to be sent overseas. And I already spent over 100 bucks. To some it may not be a large amount of money but for me it a lot. Now, I have to redo it because UPS MESSED IT UP BIG TIME! read more

The UPS Store - This was my return envelope. Most of the important documents that will be sent overseas are ruined. - Shipping Centers Near Me - Goodyear, Arizona

Location 1453; 4175 West Indian School Rd Ste B4 Goodyear, AZ 85395 Terrible experience today; I understand the printer was not working correctly; however the customer service representative was very rude to say outloud; "This freakin printer, we won't print nothing else for customers" very rudely as she serviced customers. Her attitude was very aggressive and attacking; I maintained my patience as I examined her demeanor. The male associate working beside her tried to compensate and make excuses for her actions. Nevertheless, she was unprofessional. I will not be back to this location again read more

Go in here often for Amazon returns and ALL the staff is courteous and always working hard. Never any issues

A little odd at first- I brought in some unsealed Amazon returns and the cashier immediately started pawing through my boxes without my permission as soon as I put them on the counter. I had to iterate several times that I had stuff organized in a specific way and to please keep separate labels and papers the way I had them. We ultimately got stuff ironed out and handled, and the workers I dealt with were pretty friendly.. read more

I have been to this location many times and the staff here have always been very friendly and efficient. There is sometimes a line, but it's not there fault and it moves quickly. read more

This is one of the most unreliable UPS stores around. No matter what time of day there is a line out the door; the staff has no sense of urgency and could seem to care less about being efficient. Go to any other UPS store in the valley. read more

I have come to this location multiple times. The wait may be 5 minutes if it's super busy but usually it's only seconds that you'll be in the store. Overall description of the staff: friendly and swift! read more

I had to return a package for my grandma for amazon and was confused to say the least. The two workers helped me and were very kind! Line was short as well! in and out in like 2 minutes ! read more

Absolutely fantastic customer service Naomi call and Rachel were extremely helpful with the package that my small business cannot ship from my house read more

The UPS Store - Rachel Naomi and cole RULE!!! - Shipping Centers Near Me - Goodyear, Arizona

Poor customer service and rude. Clearly not interested in customer service. When you say you are open until 3pm stay open until 3pm. That does t mean shit down early so you can be out the door at 3. And at least say I'm sorry we are closed instead of some nasty version of We are closed! read more

I ship here nearly every week, the staff takes care of me very well! Great place to ship whenever you need too!

Julie was super friendly and helpful. She let me know how I could print my documents through my USB. Also in general, the employees were efficient and professional. Thanks UPS store in Goodyear! :) read more

Be careful when you call there to ask a question, you may not get accurate information. Recently I called to see if they had a Notary on staff that day and I was told YES they had someone there and they would be there all day until 7pm when they closed. I arrived there at 6:02 and was told Sorry the Notary has just left at 6pm. When I mentioned that I called and was told that they would be there until 7pm, the girl again said sorry have a good night and turned and walked to the back. Needless to say I had to scramble to find another Notary at late notice. So frustrating!! They really need to inform their staff about giving out incorrect information! read more

What kind of UPS store doesn't even except a UPS Business Account? Both women at the counter were extremely rude and said they don't except a UPS business account number at a UPS store. I will never come to this store again, for personal or business related items. read more

Let me start by saying I can confirm some of the other reviews regarding 'rip off' practices. I call it FRAUD. I sent 2 boxes (purchased at the UPS store). The box size was printed right on the box and nothing was over stuffed. The price seem unusually high. I questioned it but was told that was the rate. I was in a rush so just paid and went to my next appointment. That night, I looked at the tracking info and sales receipt and found that both box sized were inflated by 1 inch or more. When I checked the prices for the correct size, the price difference was $5-6 per box. I contacted UPS Fraud (fruad@ups.com) and they told me to contact the owner (why would they care, UPS is making out too). When I did try and contact the owner, he can't be found, always at a different store and no one will give me his cell number. This guy has 3 stores, Goodyear, Buckeye, and Glendale. If he rips off every package for a couple of bucks, that's pretty good money - Do the math! Stay away and tell your friends. read more