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Phoenix, AZ

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Public Storage

3.8 (17 reviews)
Closed • 6:00 am - 9:00 pm

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Recommended Reviews - Public Storage

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12 years ago

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3 months ago

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2 years ago

Staff is very professional and organized . Kandi really listens and is patient which is hard to find . Thank you

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7 years ago

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2 years ago

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3 years ago

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3 years ago

Tabatha was awesome, great service! we were in and out out fast. she explained everything and was really nice.

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4 years ago

Polite and kind and climate control... the rep she was kind and very patience and made the process very easy going

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11 years ago

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3 years ago

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7 years ago

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13 years ago

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11 years ago

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9 years ago

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9 years ago

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8 years ago

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12 years ago

Great service, very professional. Inside unit very accessible and clean inside and around the property. Reasonable rates.

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Review Highlights - Public Storage

“I moved sept 29 and had reserved one unit then realized I needed a larger one.”

Mentioned in 5 reviews

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StorQuest Self Storage

StorQuest Self Storage

(4 reviews)

I've been with this storage unit for a year already and I had never had such a bad experience until…read moreI tried to access the gate during extended hours. I ran into issues with my gate code and the female "store manager" with glasses, grey hair comes outside & approached my vehicle and offered no assistance when trying to access my unit besides "are you in access hours", kept denying me access to my unit and said the gate is closed. Even tho this company advertises as being 24/7!!!She was very rude and made me feel very uncomfortable. I put up with a lot of issues I run into from this storage unit from having a unit filled with dust and trash always piled up beside my unit. They raised my rent twice within the last year and have never complained about the issues but today really set me off. Simple customer service went out the window and was instead met with attitude. I called customer service after and made a complaint directly with an agent.

I rented a small 5x5 unit here in February 2025 solely because it was advertised at $19 per month…read more Since then, the rate has been increased repeatedly in less than a year--from $19 to around $30, then $50, and now $70 per month. That is more than triple the original price in under a year. When I contacted management to raise concerns, I was told they can increase the rent however and whenever they want, and that if I don't like it my only option is to vacate the unit. That response is unreasonable, particularly given that customers cannot easily move their belongings on short notice--especially when living out of state. This pricing structure feels intentionally designed to lure customers in with a low introductory rate and then impose steep, frequent increases once their property is stored. I would not recommend this location to anyone who expects fair, transparent, or stable pricing. The BBB & Attorney General are currently investigating their practices.

Public Storage - selfstorage - Updated November 2026

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