This UPS location has no record of my seller's package after he handed it to them directly. How is…read morethis even possible? Genuinely, how do you lose a package going from the counter to the scanner? $150+ of my money down the drain and my product is now lost because of this failure to do a very simple job correctly. Thanks for losing my package after having it for 30 seconds.

DROP OFF: UPS Store #4740. Sat 25 Oct 2025. 1:14 PM…read more Goodyear, AZ I was first in the return line waiting for assistance to return five items. I was not in a hurry. A worker came to the counter and didn't greet me in the usual UPS style I'm used to. She said basically nothing. It seemed that she was irritated at having to leave her other work to help me, a 70+ year old man. The young woman is black with first name starting with (I think) "K". The first 3 packages were pre-labeled. She scanned them and then TOSSED THEM ON THE GROUND behind her with total disregard for what might be in the boxes. My wife said they were expensive shoes being returned. Then she scanned the next item from my phone, picked up a plastic bag, curled the open bag and tied it in a knot, bending the item's packaging before putting the return label on the wrapped plastic. The fifth item was scanned from my phone and by that time I was so angry at all of this I didn't pay attention to what she did to it. It was then I thought that perhaps she was being passive aggressive to me in that I didn't use the self-service machine. With the 5 return items, I didn't want to deal with the self-serve machine. There was no smile from her, no asking if I wanted a receipt, and no thanking me for coming in today. She just had an irritated scowl most of the time. Later I thought I should have called her on tossing the boxes on the floor, but that might not have helped. Perhaps she was having a bad day, or really doesn't like the job, or really took a quick dislike to me and acted unprofessionally. UPS had better deal with this worker quick before she sullies the reputation of this usually fine store.

Just wanted to say thanks to Alice. I've been at this facility since 2010. Recently I had returned…read morefrom a camping / hunting trip and left my trailer door wide open and my steps down. Alice reached out and was able to check on the trailer and then secured my steps and locked my trailer door. Lucky for me, because I was in California on a family emergency and wouldn't be back for 6 days. I'm so grateful for her assistance in this matter! Alice is always so professional and quick to help out when she can. Thanks, David

Extra space Storage has increased rates several times at this property. The keypad at the East…read moredrive in door is not working, the rear drive in door is broken and not working, The lights in my unit have not been working for 3 years, I bring a portable plug in light. The saving grace for this location is the office staff who go out of their way to be helpful but their hands are tied. Another customer told me the current owner is trying to sell and doesn't want to do the repairs (unable to verify) Very disappointing and very inconvenient for customers.

These guys were awesome! They moved an absolutely HUGE bookcase that I purchased off Marketplace…read moreto the second floor of my home. It was a very tricky job but they were so professional and made it look easy. So glad I found them. There is no way we could have done it without them. Also they were really nice guys.

I talked to the owner/manager Emmanuel a week before our move and he confirmed that we are set with…read more3-4 guys and a truck. If I didn't not reach out a day before our move we would not know that there is NO truck available for us. We had to get a truck from U-Haul and there were only 2 guys who can function well out of 4. One guy appears to had a stroke who can barely walk and the other one is a very fat guy who move like a snail. We were even held "hostage" of our stuff that we had to pay cash before they unload our stuff. HORRIBLE EXPERIENCE!!!! AVOID THESE PEOPLE!!!!!!!!

BUYER BEWARE!!! I liked working with the owner Brandon, his company, and his employees so I don't…read morewant to leave a bad review, but here we are. Unfortunately his business practices left me with no choice. I decided to hire Priority One to help with my move after learning more about Brandon's inspirational story. He started his own local company after his daughter was born a few years ago. Brandon was professional to work with along with the two kind gentleman he sent to my apartment to help with the actual move, hence the 2 stars. The two guys were hard working as they moved all of my belongings from my apartment, to/from the moving truck, and into my new house. They even removed my three TVs from the wall including the mounts which was very convenient. However, I regret not turning on the TVs immediately after they were moved to my new house! This was a very expensive and hard lesson to learn because I splurged on my 65" Sony Smart TV last year for ~$2500. I turned on the TV expecting to watch a movie a few days after the move, only to see the entire screen RUINED! I immediately called Best Buy because the TV was less than a year old, and there was faint hope that they could help. I updated Brandon via text message and he responded with concern and seemed willing to work with me towards a fair resolution. Best Buy's technicians arrived a few days later who informed me that the TV is a total loss, because the screen was ruined due to impact with an object while in the moving truck. Brandon screens his calls and refused to answer any of my multiple phone calls since. The Best Buy technician even tried calling and left a message explaining how and why the TV is a total loss. I tried calling Brandon every day for a few days with no luck, which is quite unfortunate because his business has so much potential! I want to support Priority One, but I simply can't because now I have a large paper weight with no recourse for a fair resolution. Thanks for moving my stuff, I guess.

Priority One Moving didn't disappoint! I'm so lucky and…read moregrateful that I found them! Moving is hard enough, getting the right people to help seems almost impossible. I've moved several times and hired local companies over the years due to work relocations....I have to say, this was the best service from start to finish!! The first call in to Chloe I was impressed with her knowledge and kindness, she was confident her team could handle my move and the booking was smooth. The price was right, no hidden fees. Austin and the teams (yes, we had two huge trucks and a 3500sf house to pack) arrived on day of move and were clean, courteous, very careful with our stuff....yet fast. They didn't dawdle like others I've hired - they got to it and handled business. Time is of the essence when you're paying ppl by the hour. So I was thrilled they got started quickly and knew exactly where to start first! They packed for us because we were on a tight timeline. Everything was handled exactly how they said and it was the best unload on the other end I've done yet because they were ORGANIZED! Mine was a cross country move, and they were THAT good...I don't leave reviews often, but this one was well earned! Thank you Chloe - your team did EXACTLY what you said and more! I highly recommend Priority One Moving if you're looking for quality moving help and an affordable price!! They'll treat you right! Thanks again, Team!

Needed a storage option for our travel trailer. Everything near our home was booked solid. Called…read moreRiver Crossing and spoke with Harry over the phone. Very pleasant and informative. We discussed our travel trailers length and we were happy to discover vacancy. Drove over to RCRV and dropped our trailer off for storage. Nice facility and well trafficked. Our only feedback was the large puddle of standing water and mud that made it a bet messy to install our tire covers. No biggie. Harry's friendly attitude more than made up for a little mud on our knees. We will be back.

Outstanding customer service. Nicest people and always willing to help. I would highly recommend…read morethis place. Lonnie and Harry thank you for being so caring and personable. Gabriela and Josh

Professionalism, transparency of pricing, punctuality, clear communication- above all else,…read moreexcellent customer service - these are not just "goals" for how AZ Firemen Movers treats their customers. It's apparent these are their core values. We did not have the best move- ok, it was downright horrible! (Mostly due to the fact that we packed up a 2400 sq ft home in 2 days and moved about 2500 across the country without a place to stay- stress doesn't even begin to explain it) It was the Encyclopedia Brittanica explanation of Murphy's Law in that everything that could have gone wrong- did go wrong. The anticipation of opening that moving van (just about the ONLY control we had during our chaotic move was in that van) only to be reduced to a sobbing mess because quite a few of our items were damaged beyond repair (our dining table destroyed to splinters). I was told it would be pointless to contact AZ Firemen Movers, they could/would do nothing. Why would they do anything? The laws are strange- every quality moving company will tell you that, and if they try to sell you "insurance," RUN! I just wanted to let AZ Firemen Movers know, so maybe it wouldn't happen again to someone else. I was somewhat prepared for the "not my problem" response, or better yet- no reply at all. I was blown away when Marty emailed back and within minutes was talking to me on the phone. He really wanted to speak with me, it was obvious he was concerned. There was something different, he was actually empathetic to my situation. I was not a number to him, I was a person. My family was important. He never made excuses, he listened to my concerns, he was proactive and provided a quick resolution because in his words, "it's the right thing to do." He detailed his appreciation for customer feedback and assured me this was a fluke. His pure honesty is what makes this company stand above all the rest because I know he strives to continue to find improvements. I would never recommend any moving company more than AZ Firemen Movers. Competitively priced, highly qualified and reliable/consistent service- don't waste your time with any other company.

This business was very professional! All of the fees were outlined. There were no surprises add…read moreons. They had no trouble moving heavy furniture and came fully equipped. They were there exactly on time. I would use them again and have already recommended them to others.

This location is always quick and usually doesn't have a long wait , And with the kiosk machine you…read morecan check in your packages and get a receipt pretty quick if there does happen to be a line. Also the employees have always been helpful if needed.

The new copiers defaulting to color and switching papers if the tray runs out are a few of the…read moreclever ways they increase spoilage and squeeze an extra dollar out of you, which a regular customer can see right through. Surly employee was mad cuz I was cutting 4 pieces at once - if the wheel didn't squeak like it hadn't been oiled since the 70s I'd believe your sudden interest in my cutting ability. In fact I'd have YOU do it if you haven't added a setup fee, smile fee, and a fee fee making ONE cut $9, after a (weekly) $120 self service job where I get in and get out unlike 90% of the 'self' serve customers that take an hour to do anything. You could have been marginally polite and not set me off like this. Seems like a company wide attitude problem. Go to he**.

If I could give 20 stars I would Charity is a superstar!! always going the extra mile to help out I…read moreappreciate it so much

This lady's that work there are very kind helpful and professional ! I recommend that you do rent…read morethere I ve had my stuff stored there for a while cause can't take all to my place and the inside units are well ventilated staff there are very helpful and understanding. I am happy with their customer service.

Fast and efficient drop offs, and courteous and intentional customer service is why I love UPS…read more These guys are real professionals. I have shipped with them for years and they have NEVER lost a package!

This store is always fast and efficient. Great customer service. I have been going here for years…read moreto drop off Amazon returns.

Had such an amazing experience. We had a flyer left on our door right when we needed to be looking…read morefor a company. We shopped around and they had very fair pricing. We loved that they charged in 15 minute increments instead of have to pay a whole hour if they are over 5 minutes. They were on time and worked so fast but were very careful with all of our stuff. They paid attention to where everything was going. Placed them in the rooms we wanted and even where we wanted things to go. We have a modular couch that didn't fit how we wanted it in the new place and they moved it all around until we got it how we liked it. They were incredible and we appreciate them so much. I wish I remembered their names to really shout them out but I would go with this company again in a heartbeat. Thank you guys again. 10/10

I was really anxious about hiring movers due to a bad experience in the past, but they were…read moreincredible! They were really quick, friendly, and actually had all of my things moved way quicker than I expected. They also charge slightly less than all of the other movers in the area I could find. I would 100% hire them again for my next move.