Gina was top notch amazing at her job, she made us feel welcomed and comfortable. We had some good conversation and had a lot of fun getting a storage unit. The storage unit was clean and well maintained, the storage security measures are very awesome and put our mind at ease. We would definitely recommend this storage place to people and hopefully you are lucky enough to get Gina to help you, you will have some good laughs and feel super comfortable. US Storage Centers 9304 North 43rd Avenue Glendale, AZ 85302 read more

Terrible there service is terrible first couple of my items got messed up last months cause leak in there unit but I let it slide I just covered them more . But now they have employee Flor she is liar basically every other employee said you are aloud to do something and she said no and put a note on my account so I can't get it anymore not cause anything I did just because she's liar read more

Rate hikes every few months. 3 months @170.00 4 months raised to 322.00 next 2 months jumped to 435.00. Only use this storage short term. 3 months or less as they will keep raising the rent. Many same comments if you look. On auto pay and every month get a email and text stating our rent is delinquent! read more

Riley was very helpful today, answer all my problem with in hours. That made my life a hold lot better.

They will lock you out of storage if. you're running a few days behind payment. This place also just increase the rates because they added "tar" on the road saying it's a improvement to the buildings Property staff is never on site when they are supposed to be. Good luck trying to find them if you have questions or want to cancel your account. They really need a better management team because the hours they are supposed to work here don't matter. Worst place to rent , stay away try to find a better place if possible read more

I do NOT recommend this storage location 43rd Ave and Olive. Not unless you want your stuff GIVEN to someone else and taken out of your name and put into someone else's without your permission, consent or knowledge. The live on site property manager Suceily has the worst attitude and her customer service is non existent. She always has a bad attitude it's like she absolutely hates her job but can't ever get away because she literally lives on the property. If you hate your life that much maybe find a different job. And beware because if you piss her off she will put you on the do not rent list and in turn get you get kicked out of your other storage unit at another location for no reason. To me the low prices are the ONLY reason I rented here for so long. The location on San Miguel is 1000x better. The property manager is super nice always smiling and the location is even lower than the one on 43rd Ave. read more

They are charging me more than double their advertised rates and when I contact them I just get the run around. For two months I have provided them my insurance papers and no changes have been made to the rates. They are astronomical compared to their advertised rates of $76 per month for the same space they are and have been charging me almost $200 a month for a 10 x 10 unit. I am disabled and a senior veteran, and they have made no attempt to make this right. This is just sad. I haven't even ever been late on a payment and have had this unit for years. If you can avoid it, do not go here. read more

August 2021- The Manager, Sucely Ortiz, was unfriendly and had a nasty attitude. Rude, curt, one word responses, bare minimum service. And to think that she's holds the title of a Manager; yikes. This was my first time stepping foot in US Storage and my first experience, in general, with the company. Bad first impression for sure. Based on the bad customer service alone, I wouldn't recommend US Storage, or use again once I'm done with my current usage of the storage unit. You all need to understand that individuals work hard for their money and don't want to spend their hard earned money with a company that's treats them poorly, refuses to positively engage with the customer and provides the bare minimum service. October 2021- My experience hasn't improved with US Storage. I'll will post the rest of this wretched experience soon... read more

!!BEWARE!! i moved into the unit, everything was fine until 5 months later they increased the price of my unit by 200%. You read that right 200%. My rate went from $75 a month to $220 the next. I was not at a special rate. This is normal for them... their words. They will increase the rent every 5-6 months and there is no limit on how much they can increase. I never received any notice of this. They claimed they emailed me but nothing; I got all the receipts but nothing about a scam price gauge increase. Additionally the storage entrances inside are not cleaned or swept, it was full of leaves and dust and bugs. Which is really gross when trying to access the unit. DO NOT USE THEIR AUTOPAY help protect yourself from scam price gauges. I DO NOT RECOMMEND THIS PLACE! There are so many other facilities that are super clean, and won't scam price gauge you once you move in. DON'T TRUST THE 4.9 STARS google review... those aren't real reviews, they're using it as a promo to get people in their doors. I moved out immediately. I am going to look into reporting to the BBB not sure anything can be done but it's worth looking into. 200% increase is just wrong. read more

I have had plenty of storage units in my lifetime but this one definitely takes the cake if your in need to rent a storage unit . Ask to speak with Gina Dean she's the manager she will take care of you and she knows what she's doing, she runs this facility like the professional she is and always goes above and beyond to make sure customers are satisfied. She genuinely cares about the safety of customers keeping this facility super clean from Covid-19. read more

Gina & Bob are awesome, they took the time to show the units we had in mind and we actually rented two units, imagine that. Thanks so much Gina for your help, you are very special!!!!!! read more

Decent priced. Was able to use the truck which was super helpful. Trying to set up auto payments was a huge hassle but It finally worked. The website is very minimal and not very user friendly. If you want a place to store your stuff for a good price this is the place for you. If you want someone to hold your hand and outstanding customer service probably not for you. read more

This place is such a disaster. We had a small storage unit that was rat infested. When we reported it a few months ago, they said they would look into and we should get insurance to cover damages. Excuse me?! Why am I paying you to store my belongings with rats? We didn't have a choice but to keep our stuff there as our car was totaled soon after this. We just cleared out our belongings and found a dead rat in one of our chest of drawers and rat feces everywhere inside the unit and our belongings. I've had to wash everything twice to make sure my family doesn't get sick from this. This place is not safe for your items. Beware. read more

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Love this place! Got a great deal on a 5x10 storage and met Gina!! She drives a beautiful Grabber Blue Mustang. Super cool lady that help me with my storage needs!!! Thanks Gina, I know you had a ruff week but you made my day!!! Sry I don't remember my google password read more

This was our first time using a self storage and it was a last minute decision Luis was amazing with meeting our needs he was very professional. He was able to find the right size unit for our needs! read more

Stay away! This place is horrible. The manager is rude and most times it's impossible to catch her in the office. They are constantly raising prices. Now there are rats and they say that is not their problem. Completely frustrated every time I have to go. read more

Manager always rude to me and other customers. ** RAISED MY RENT 4 TIMES IN ONE YEAR!! The manager is extremely rude. Visibly looks like she hates her job. Appears to be frustrated with every customer she talks to. Frequently unavailable during business hours even though there are no signs posted on the door. Waited numerous times for up to 30 minutes before finally giving up. Raised my rent 4 times within one year. One time the manager told me sorry no one will be back in the office until 130. It's was 1215. If she's standing right there telling me that why won't she just help me? I can understand SOME rent raises, not 4, but the fact she makes is so difficult to even ask a question is mind blowing. How do you allow her to continue to run that place? Also when the pavement was redone both of my storages got extremely dirty. Up to like 3-4 feet in was blasted with course black rock and dust. I feel like there were not any measures taken to prevent this. All of my stuff in that area got ruined. I'm so disappointed. Meanwhile when I call the customer service line and ask for a regional person to call me back, I only received a call back once out of 5 requests. Come on guys. There is shitty customer service then there is you. Lastly, even though I provided my own insurance they continued to charge me on both units. When someone would finally help me they would reverse it then the next day they would email me that it's being put back on. The automated payment system sucks and never worked resulting in having to call and pay it every month. The regional man I spoke with said I would be reimbursed for the insurance I paid for since I provided my insurance documents to them four times BUT I NEVER RECEIVED IT. read more

US Storage Centers - Rental increase - Self Storage Near Me - Glendale, Arizona

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Arcely is the most incompetent manager ,ruining this property been a loyal tenant for over two years now and cant ever see eye to eye with her, extremely rude and disrespectful, treats tenants like trash and like they owe her something , as soon as i find another place im taking my storage needs elsewhere , rent goes up unexpected happened more than 4 times in over a years time. read more

US Storage operates by harassment, and I've NEVER even done business here. This place has spent over 2 months calling/texting me about someone's late storage bill. I don't have a storage unit, I've never set foot here, my name is not the name on the unit, I don't know if they transposed numbers or got a wrong area code. Honest mistake is what I thought, so I contacted them to let them know so they could update their records and remove my number. You'd think that would be enough, right? NOT SO! I don't know how more plainly I can explain it, US Storage, REMOVE MY NUMBER. I'M NOT THE PERSON YOU ARE LOOKING FOR. I've called numerous times asking they disassociate my number, but they are incapable/unwilling to remove my number. I've spoken to the facility, the answering service, I've tried contacting corporate contact. I've even been hung up on. It's like they think I'm lying. This is worse than a debt collector. Wtf US Storage? The calls/texts are multiple times daily. I would never do business with a facility this inept, who is this willing to engage in harassing an unrelated non-customer over $88 flipping dollars. read more

Great experience with this company. I was helped by a wonderful woman named Gina. She had so much energy and made my first experience a great one. I would definitely recommend this company to my family and friends. read more

Great customers service. Our household items in between moves were very safe. It's really hard to get on the property unless you have the right credentials. That makes it very safe and secure. We will use them for future storage needs for sure. read more

US Storage Centers - Self Storage Near Me - Glendale, Arizona

I went to the US storage on 43rd and Olive I've been storing my belongings there for almost three years I meant Gina who has excellent customer service skills I needed to downsize my unit I was able to get that done without problem she made it very convenient for me gave me three choices I came back the next day and was able to downsize my unit I really appreciate all the service that I received from Gina just an excellent person I would recommend this us storage at 43rd and Olive to anyone who is looking for a storage unit again Gina thank you so much for your service keep being a people person you're awesome!!! read more

Gina is the best she has the best attitude and great Customer service always brings a smile to my face.

Never will I ever use US Storage Centers again. Moving on the 8th so I call to ask about how the prorates work. They only prorate up to the 5th, anything after that you have to pay for the full month. I've had this unit for over 2 years and paid my bill on time or early each month. They've raised the rates on me twice so far. Horrible customer service agent today and horrible company overall. read more

When you go to tell the manager on duty that your storage got broken into and he can't even make eye contact with you not to mention he didn't even know I was talking a picture of him... I think someone is guilty of breaking into my unit and stealing my stuff Don't store your PERSONAL items here, the employees here are crooks and there are NO good cameras to watch your unit. Surprised this place is not closed down by the BBB. read more

US Storage Centers - Self Storage Near Me - Glendale, Arizona

great staff, good pricing, easy to set up, clean place. highly recommended they even provide you with a free truck. thanks read more

Gina is amazing!! I came in and was having a hard time choosing a unit that accommodated all of my roommates and she was an absolute sweetheart in the process!! I usually hate dealing with storage units and trying to figure out prices and sizes but she made it such an east and pleasurable experience. So thankful for her! read more

Alan gave us excellent service. He was very thorough and showed us the storage unit which was very clean and amply sized. We are very satisfied customers! I would recommend US storage for your storage needs. read more

Found US Storage on yelp. Reserved online and checked out the location. Jay is great help, informative, and super chill. Answered all my questions and wasn't pushy at all. Great experience! read more

Went in with questions, walked out with a storage. Jay made renting a storage extremely easy. He was professional and knowledgeable. He quickly gave me the numbers and I signed paperwork and I was off. Easy! Easy! Easy! read more

This is my second time using US Storage on 43rd ave and Olive. The staff is knowledgeable, friendly and very accommodating. There is plenty of driving space and it is very clean. The storage rates are the best deal in town!! They also offer a free truck rental!! Kim read more

Alan was awesome! I'm hapoy I chose this location for storage.

Reserved a unit for a great price online with a great discount for 2 months as well. Fast and easy! Received a call from Jim the property manager within about 30 minutes, he was helpful and polite and made an appointment with me to come down and set up everything for my storage unit. He was even more friendly and nice when we showed up to take care of everything. Picked out a great location for our unit and showed it to us, had some dirt in it from never being rented but if your from AZ you know this is nothing to be upset about! He drove over and swept up our storage unit before we moved a couple of boxes in. Didn't realize this place was so huge! Go 50% off 2 months of month to month lease, can't beat that! Come rent a storage space here! read more

Thank you for helping us get two great deals! We appreciate all the support you gave us when we needed it. The free truck rental is also a great deal! read more

We've used lots of storage facilities in both Arizona and Washington at various times over the past 30 years. This is the only US Storage Center facility that we've ever used, but can't say enough good things about this place. The staff is consistently friendly and helpful -- if you've ever used a storage company, you know that customer service is usually non-existent (sorry to bad-mouth another business, but an example would be Public Storage -- awful in so many ways!), so it's really a nice and refreshing change to find this place. Also, the grounds are kept perfectly clean, and I feel that my belongings are secure. We've had units at other places broken into 3 different times over the years -- I don't fear that happening here. Yolanda and Arman were the managers when we moved in -- fantastic! Now, have just met the new manager, Jim -- and he has been wonderfully helpful! (Especially nice, because we needed his help today (at the last minute leading into a long holiday weekend) -- Thank you, Jim! read more