Hello everyone This place is absolutely amazing you couldn't…read moreask for better customer service and they really do care about you and your things. I have been impressed from day one. And whoever reads this I am really seeing this from the bottom of my heart this is a really good place to do business with.

I contacted storage for my car at $118 a month. Within a…read moreyear my rate went up to $225.13 a month. Rent at your own peril.

PROS: Penny is a friendly and helpful manager of this…read morefacility. Security looks as good as any other storage center. Cameras monitor main driveways. If you follow someone into the storage area without entering your gate code, you may not be able to get out. The area of town is ok. Storage is month to month and special pricing is for six months. The units I saw were not 'clean' but it was just a matter of sweeping them out and spraying insecticide. There was rodent poison in the unit. My unit is 9 ft tall. CONS: Even though prices seem to be better than other storage facilities, there's a catch and hidden fees. Insurance at $12 per month is mandatory and there's a $22.00 administration fee. So even though they sometimes run specials such as 'first month free', it actually isn't free. It cost $34 for the first month. ($22 admin + $12 insurance) Corporate advertising on the internet is not reliable. e.g. they advertised a 10 x 10 but what they really had was 2 five by tens side by side. This means you need 2 locks and some large items might not fit. Same thing with the 5 x 10. It was actually 2 five by fives side by side. They also listed some units as being 'Outside/Drive-up access''.When I got there, many of the advertised specials were outside but you couldn't drive up to them because they were inside and down a hallway. The excuse I was given was 'we have 500 storage facilities all over the US and can't keep track of what's available'. However there was a computer in the office. All they need is something called a 'database'. Also their website doesn't make it clear that you can't rent a unit unless you pay an additional $12 per month. This kind of reminds me of the bat and switch advertising that was extremely popular before we had internet. There is an asterisk beside prices but I couldn't find the disclaimer. The next day I found it in super tiny light grey lettering at the bottom of the page. It says, 'Other restrictions, taxes and fees may apply.' So when comparing prices always ask about hidden fees and costs. Penny could not guarantee some units were not leaking. I saw roof damage above my unit. All she could say was, 'the previous tenant never complained about it' and there were no water marks on the floor. She sold me a plastic cover. It was very difficult to impossible to work with a large piece of plastic in a 5 x 10 enclosure. I'm not sure if the plastic will make it better or worse in the event of monsoon rains entering the unit. Also a drainage trough runs along the edge of my unit which means water can and does enter the units. Even though there are 'regular prices' listed, it is unknown how much prices will go up after 6 months. Time will tell. I like the location of the unit Penny gave me. I covered my cardboard boxes as best as possible and hope they'll be ok.

Prices for this location were different when I went in person and the process was longer to set up…read more With the additional fees not seen online I decided to go elsewhere.

7 years ago I rented my first storage locker, today I have 6 storage lockers at this facility …read more.. so I speak from experience ... the managers and staff have always been courteous, cooperative and care about my needs as a client ... the rental rates are very competitive and even lower than some nearby competitors ... I highly recommend this facility ... Many thanks to Sherri Neely and Heidi Norman Facility Managers I have lived in Avondale for 8 years.

If I could give 20 stars I would Charity is a superstar!! always going the extra mile to help out I…read moreappreciate it so much

I rented a uhaul at their encanto location. The next day I returned it and was driving home when I…read morerealized that I left my garage opener inside the uhaul. Unfortunately the encanto location was closed. And I could not get a hold of anyone. I was locked out my house so I took my chances to go to their Indian school location. I talked to Christa/Krista And explained the situation. She was very understanding and accommodating she went out of her way to call Uhaul and ask for the code for the key box. And she even went there herself to help me out. I could not thank her enough for what happened. I am very thankful of her. Storage king Customer service is top notch. They really do care about their customers.

Location was convenient. Facility was extremely secure and clean. Staff was friendly. I only needed…read moreit for a couple weeks and got a promotional rate. I would definitely recommend

After researching storage facilities throughout the city of Surprise, StorQuest Self Storage on…read moreWest Custer Lane came out on top. For starters, StorQuest customer service at all levels is excellent. Whether the representatives on the phone and/or in person in the location office, service is friendly, helpful, and professional. There are other reviews online that say when referring to the onsite manager, "Jen is the best!" I can assure you, she is. That also is a big reason why this StorQuest location should be your first choice. For example, since we had a large truck full of belongings from an out of state move, we booked a 10 x 25 climate-controlled unit. Thanks to great customer service, we were able to get a unit very close to an exit door where we were able to load and unload without too much of a walk. Jen even explained which way to park the truck to not have to unload in front of the direct hot sun. During the storage period, we did automatic billing and were able to time it as to move out at the end of a billing cycle. Jen was very helpful in explaining how best to end our month-to-month contract. Overall, this storage location has what you need: newer facilities, great customer service, and a friendly and professional onsite manager. Book it.

Super clean and way more room than I expected! Super nice staff that helped me learn how to do the…read morelock...I recommend this location at a great low price as well!!! 5 stars!!!

Josh on 35th was super helpful and friendly with everything I needed. Super nice guy with a great…read moreattitude

I was truly satisfied with my service a the time it took to get my unit. The front desk customer…read moreservice is limited to one person, but the young lady Emberly was great at her Job. She explained everything regarding the unit rental very thoroughly. I got there at 8am a was done by 8:25am. I am ready to move into my unit a save myself a couple of Dollars. Thanks Dollar Self Storage

My husband has had this storage unit for a little while now and we've never had an issue. The hours…read moreof entry work perfect with our busy schedule. We just had to move our items out of storage unexpectedly so couldn't give the appropriate notice that's normally required and they were very understanding and the staff is friendly. I would definitely recommend. ~Marlon and Tanisha Parris

Hi! I had a fantastic experience with this location. Ryan, the manager was amazing to work with. Im…read morein escrow and just needed a place for a few months during my transition. Ryan was very easy to work with and went above and beyond to ensure that my needs were met in a budget that I could afford. He even drove back to the location personally during his off hours on one occasion when my movers and I got accidentally locked out due to a time issue. He really went above and beyond! Thank you Ryan!! Thank you US Storage! Mark

Zack was very friendly and super helpful and made our families experience easy. Definitely…read morerecommend using this storage center.