Would give it a 0 starts if possible. They raise the rent without notice. Paying almost $200 for a…read morechilled unit that was hotter than the outside units. When we complained the manager RICHARD could give two shits about it. Worst experience there. And there's bums roaming through the areas all the time!

From the owner: Storage Sense in Phoenix AZ offer self storage units near you to keep you organized. Whether during…read morea move or the latest organization project, our Phoenix self storage is the key. We have interior storage units and drive up self storage. Let us know what suits your self storage needs, and our storage experts will be happy to show you the solutions. Rent online today or stop by our office on North 43rd Avenue.

Quick easy trailer rentals. Definitely recommend. Have your Drivers license on hand. Lots of…read moretrailers and trucks to choose from

This location is a bit new. I was one of the first to rent a space for my travel trailer. The…read morefacility is gorgeous, spacious and clean. I felt really good about this place because it has covered parking and it appeared to be safe. Everything was great for about a year. I Don't know what changed, but my unit is being picked a part gradually. I lost an exhaust stove vent cover first. That was petti so I brushed that one off. Then they opened the entry door and apparently went inside. I didn't notice anything missing, but I was starting to feel uneasy about this facility. Finally, on the day of our most recent trip, I noticed someone had opened my outside Kitchen (which was locked) and stole my 30amp power cord, surge protector and extension adapter and broke one of the door locks. It was disappointing to have this happen before going out on a trip. This time the damages were substantial. I had to spend money and time searching for these necessary items as we set out on the trip. I looked around and noticed my neighbor was obviously broken into as well. I saw fingerprint dust all over his unit. His door was kicked in, and the window was blown out. Looks very expensive. It's getting to the point of having to strip down the trailer before dropping it off at the storage. My niece had a spot at the same facility and had her battery taken a couple months back. I should have known then to find another storage place. I love the facility and the location, but the security is lacking bigtime. I've heard a few people mention moving their units, so I can imagine it's getting to be a problem for the entire facility. I guess it's time for me to move on also. It's a shame that such a nice place doesn't care to put serious efforts into securing the property. When I approached the manager on site, he said there was nothing UHaul can do. So, we pay on time, monthly, at a facility that has cameras and gates, and I'm told they can't do anything about my trailer being picked apart. The manager seemed unconcerned. He did not offer to view the camera footage or show empathy about the incident. I don't understand. I guess customer service no longer exists.

I rented a small 5x5 unit here in February 2025 solely because it was advertised at $19 per month…read more Since then, the rate has been increased repeatedly in less than a year--from $19 to around $30, then $50, and now $70 per month. That is more than triple the original price in under a year. When I contacted management to raise concerns, I was told they can increase the rent however and whenever they want, and that if I don't like it my only option is to vacate the unit. That response is unreasonable, particularly given that customers cannot easily move their belongings on short notice--especially when living out of state. This pricing structure feels intentionally designed to lure customers in with a low introductory rate and then impose steep, frequent increases once their property is stored. I would not recommend this location to anyone who expects fair, transparent, or stable pricing. The BBB & Attorney General are currently investigating their practices.

I Received outstanding service from Victoria, when I went in not knowing exactly what I needed…read more Thank you

We stored an RV for 6 months. The service and location were great. Michelene was awesome getting us…read moreset up here. The location is safe and has RV wash/dump on site!

Horrible Horrible Horrible company with rats in their units that your spending way over a grand…read morefor the year. And they don't care at all let you suffer in the unit alone and just say damn that's crazy it's apart of it. No help no feeling bad no trying to fix anything just says that's crazy call your insurance. And this is all stuff money can't buy. I left all my valuable paperwork for my business in my storage and a bunch of personal family memories and pictures so much personal and important stuff. Im okay with stuff happening it happens but the disrespect I felt this day with my mother was insane. Never never never go with this company so many other company's out there. And i understand it's the desert, rats happen. Just the disrespect we felt from this day is absurd.

If I could, I'd leave 0 stars. My husband and I had gotten a unit that was temperature controlled…read more We've had this unit for nearly 2 years. When we went to go check on our unit, all of our things were covereddddd in rat feces/urine. It was terrifying. The rats had chewed up a lot of our sentimental items. Extra Space Storage has not responded to our email or even contacted us back regarding the situation. Save your money! Would not recommend this business.

Warning Rat infested. Rented a climate controlled unit for almost 2 years and had no problem until…read morelast week. When moving my things I found rat feces and urine on my plastic containers and inside of my bed mattress.

They don't answer the phone. They go in your unit to see if it has valueables and auction it off…read morewhile still under agreement. They say they will work with you to get the time to scam you. Do not trust your belongings there. You will randomly be locked out and find things missing until your whole life is sold while you're still paying the bill. Do not trust partial payments or any arrangement not in writing.

The value seemed good initially, but upon moving out, I discovered several missing boxes. Despite…read moretheir claim that no one entered the storage, my belongings are gone. I attended Le Cordon Bleu and owned expensive kitchenware, which is now missing. Extremely suspicious. Won't return.

I've been renting from them for 16 months. The staff onsite is nice and helpful, however the…read morecorporate policies are awful. First, they lured me in with an introductory rate, but made no mention that it was an introductory rate. My rent has increased 42% in 16 months. The possibility of rent increases are in the contract, but that kind of hike needs to be made abundantly clear from the start ("this is an introductory price ..." . I was extremely surprised at all of the increases I've had in just over one year's time. But, they got me. Access to storage is not much longer than normal business hours, which can be problematic. What's worse, they require you to provide proof of insurance or they will automatically bill you for monthly insurance. Unfortunately their central office and local office are not always on the same page, so I will receive notices multiple times a year from each for me to send them my insurance policy, even after I've already done it. In 16 months I've had to be on the phone with them somewhere in the 5 to 10 times range with billing or insurance problems, and add to that multiple emails. I send them stuff and they conveniently don't receive it. Last time, the proof I showed wasn't enough and they needed the declarations page from my actual policy and additional insurance info. I've got to contact my insurance company and find out the information that they want. All of this so that they can charge me an extra $12 a month. This sort of thing happens multiple times per year. Absolute madness. But I have so much stuff in storage that I would have to hire a moving truck to get it out and into a new unit with a new company. They have me over a barrel, and they know it. What an absolute mistake I made renting from this company. Huge regrets. This is the absolute worst experience I've ever had renting from a storage space, and I have been doing this for well over 15 years. Save your time (so, so much time) and money and stay away from this company.

Love this storage facility. Both Tony and Mary were very professional, efficient and helpful. The…read morefacility is very clean and seems safe and secure. The prices of storage are on the climb everywhere and their rates might be a little bit more than some other places nearby but after visiting other facilities, it was clear that you get what you pay for.

Amazing - Shelia and Tom are the epitome of amazing customer service! We needed a storage unit…read morequickly and they took care of us! Would recommend anyone needing storage solutions to give them a call. We would not hesitate to call them again if needed!

***BEWARE - RENT ANYWHERE BUT HERE!!!! **** Shiela is…read moreincredibly rude! In their bio they say they treat everyone like family...I don't treat my family like that! My husband was driving a van to pick up and close out our unit. The gate was open, so he drove in. She chased us down in her golf cart, to inform us that we had violated the rules and should've entered our code. We apologized and proceeded to empty our the few things in our unit. When I asked the procedure for closing out the unit, she fired a bunch of questions at me, to see if I had gone through the proper steps. I told her I didn't know the procedure as we just decided to close out the unit that day. That's why I was asking what the procedure was. She made us stop what we were doing and go put in the code for the gate. Then she said to stop in the office on our way out. She never explained the procedure. She informed us that it's all in the contract and again was unbelievably rude. We signed the paperwork and couldn't get out of there fast enough!!

Reasonable trucking parking easy to pay and they give you codes to get in and out. Good place for…read moretruck parking.

Back in October 24 I made a reservation for truck parking at rush truck parking my card was charged…read moreand I was to receive my pw soon well never did had to go park some were else money refunded so on Oct 15 I started a monthly spot. Two days in I drove an engine bolt through my new drive tire the lot was a wrecking yard for 20 years I know of and they laid a few inches of crushed asphault over all the debris and as soon as I run it over it pops up I have buckets after a few months they started making up past due balance. So I canceled all my reoccurring rentals a few days later a new one was opened in my name my info but charged at a non standard amount the system u set it up on only charges for a month or week at 220 a month however the one they set up was to reoccur at 600 for one space so I told them I was leaving when I return if in fact anything is owed i will settle up as soon as I returned and a day later my stuff was towed and lastly when I went to pick up my vehicle it was at a rush auto dealer ship around the corner not even a tow yard it was hidden by other vehicles I will also add i was paid up until 1 31 25 so park at your own risk.

Desert RV & Storage replied promptly. Unfortunately I was wanting the repairs done at my location…read moreand he wasn't set up for that. All is good.

I found this place online after getting quoted out months in advance for service repairs from other…read moreplaces. I called and was able to bring my StarCraft Travel Star trailer in the next week for the broken awning. The owner was awesome and was able to get the awning covered through warranty and went above and beyond for us. When I dropped it off for the awning, I mentioned that the fridge wasn't operating on propane like normal and they took care of that for us too while they had it. As a new trailer owner, I'm grateful to have found a locally-owned repair shop that is reliable and trustworthy. Overall, amazing customer service and response time! I have a feeling I'll manage to mess up quite a few more things in my trailer, and this is where I'll be taking it when I do!