Would give it a 0 starts if possible. They raise the rent without notice. Paying almost $200 for a…read morechilled unit that was hotter than the outside units. When we complained the manager RICHARD could give two shits about it. Worst experience there. And there's bums roaming through the areas all the time!

From the owner: Storage Sense in Phoenix AZ offer self storage units near you to keep you organized. Whether during…read morea move or the latest organization project, our Phoenix self storage is the key. We have interior storage units and drive up self storage. Let us know what suits your self storage needs, and our storage experts will be happy to show you the solutions. Rent online today or stop by our office on North 43rd Avenue.

I was scoping this place out to see if I wanted to utilize their services. Very clean, spacious and…read morewell lit store. The employees seemed to be dealing with some... interesting behavior, and 5 stars to them for handling it with decorum! They didn't have what I needed that day but I alerted an employee to the spot that could use attention and it was attended to immediately. Huge parking lot, well maintained -- no worries!

I moved out of the RV storage because my RV was damaged at the Laveen U-Haul. My catalitic…read moreconverter was cut out from my RV. U-Haul accepts no responsibility. It puts the responsibility of damage and theft on the customer who stores RVs at its alleged secure storage. Uhaul claims process is a joke. U-Haul is aware of damage and theft at the Laveen location. I do not intend to recommend to any friend or family to do any business with U-Haul. It has cost me over $4,000.00 to repair my RV due to the damage and theft of my converter. All I have gotten from U-Haul is the runaround and denial. I will never do business with U-Haul ever again.

I've been with this storage unit for a year already and I had never had such a bad experience until…read moreI tried to access the gate during extended hours. I ran into issues with my gate code and the female "store manager" with glasses, grey hair comes outside & approached my vehicle and offered no assistance when trying to access my unit besides "are you in access hours", kept denying me access to my unit and said the gate is closed. Even tho this company advertises as being 24/7!!!She was very rude and made me feel very uncomfortable. I put up with a lot of issues I run into from this storage unit from having a unit filled with dust and trash always piled up beside my unit. They raised my rent twice within the last year and have never complained about the issues but today really set me off. Simple customer service went out the window and was instead met with attitude. I called customer service after and made a complaint directly with an agent.

I rented a small 5x5 unit here in February 2025 solely because it was advertised at $19 per month…read more Since then, the rate has been increased repeatedly in less than a year--from $19 to around $30, then $50, and now $70 per month. That is more than triple the original price in under a year. When I contacted management to raise concerns, I was told they can increase the rent however and whenever they want, and that if I don't like it my only option is to vacate the unit. That response is unreasonable, particularly given that customers cannot easily move their belongings on short notice--especially when living out of state. This pricing structure feels intentionally designed to lure customers in with a low introductory rate and then impose steep, frequent increases once their property is stored. I would not recommend this location to anyone who expects fair, transparent, or stable pricing. The BBB & Attorney General are currently investigating their practices.

The management and service here is great! Micheline is detailed oriented and values her customers…read more She is very responsive to calls and prioritizes for solutions. We had left a window open on our vehicle and received a call from her - she kept an eye on our vehicle until we returned. Another time we were hit by the RV next to us - Micheline contacted us immediately and sent pictures of the damage. So appreciated!!!

We stored an RV for 6 months. The service and location were great. Michelene was awesome getting us…read moreset up here. The location is safe and has RV wash/dump on site!

Extra friendly staff! Good value for the storage units…read more Safe and clean units. Lots of cameras.

If I could, I'd leave 0 stars. My husband and I had gotten a unit that was temperature controlled…read more We've had this unit for nearly 2 years. When we went to go check on our unit, all of our things were covereddddd in rat feces/urine. It was terrifying. The rats had chewed up a lot of our sentimental items. Extra Space Storage has not responded to our email or even contacted us back regarding the situation. Save your money! Would not recommend this business.

Not bad. The lady's are nice and informative. They helped me pick a Unit that suited me best…read more I think they should take down the 1.00 rental when they are not ruining that sale. But they are clean and professional. thank you for your help.

They don't answer the phone. They go in your unit to see if it has valueables and auction it off…read morewhile still under agreement. They say they will work with you to get the time to scam you. Do not trust your belongings there. You will randomly be locked out and find things missing until your whole life is sold while you're still paying the bill. Do not trust partial payments or any arrangement not in writing.

great customer service Mary was a great help and very…read moreInformative of how to navigate through the facility. Facility is kept clean and tidy and had rolling carts in the facility for customer use. I appreciated Mary's professionalism and kind and friendly service . She represents the company very well and I hope she is acknowledge and compensated very well for her great customer Service. C. L.

I've been renting from them for 16 months. The staff onsite is nice and helpful, however the…read morecorporate policies are awful. First, they lured me in with an introductory rate, but made no mention that it was an introductory rate. My rent has increased 42% in 16 months. The possibility of rent increases are in the contract, but that kind of hike needs to be made abundantly clear from the start ("this is an introductory price ..." . I was extremely surprised at all of the increases I've had in just over one year's time. But, they got me. Access to storage is not much longer than normal business hours, which can be problematic. What's worse, they require you to provide proof of insurance or they will automatically bill you for monthly insurance. Unfortunately their central office and local office are not always on the same page, so I will receive notices multiple times a year from each for me to send them my insurance policy, even after I've already done it. In 16 months I've had to be on the phone with them somewhere in the 5 to 10 times range with billing or insurance problems, and add to that multiple emails. I send them stuff and they conveniently don't receive it. Last time, the proof I showed wasn't enough and they needed the declarations page from my actual policy and additional insurance info. I've got to contact my insurance company and find out the information that they want. All of this so that they can charge me an extra $12 a month. This sort of thing happens multiple times per year. Absolute madness. But I have so much stuff in storage that I would have to hire a moving truck to get it out and into a new unit with a new company. They have me over a barrel, and they know it. What an absolute mistake I made renting from this company. Huge regrets. This is the absolute worst experience I've ever had renting from a storage space, and I have been doing this for well over 15 years. Save your time (so, so much time) and money and stay away from this company.

Very friendly and helpful staff. Made sure I understood the contract and the storage space fit my…read moreneeds.

I guess you get what you pay for. It is a good price just ran really hokey…read more Tried to cancel the day before rent was due and they ran my card a day early so I had to pay anyway. Make sure you give them 10 day notice cause they don't give a crap.

Reasonable trucking parking easy to pay and they give you codes to get in and out. Good place for…read moretruck parking.

Back in October 24 I made a reservation for truck parking at rush truck parking my card was charged…read moreand I was to receive my pw soon well never did had to go park some were else money refunded so on Oct 15 I started a monthly spot. Two days in I drove an engine bolt through my new drive tire the lot was a wrecking yard for 20 years I know of and they laid a few inches of crushed asphault over all the debris and as soon as I run it over it pops up I have buckets after a few months they started making up past due balance. So I canceled all my reoccurring rentals a few days later a new one was opened in my name my info but charged at a non standard amount the system u set it up on only charges for a month or week at 220 a month however the one they set up was to reoccur at 600 for one space so I told them I was leaving when I return if in fact anything is owed i will settle up as soon as I returned and a day later my stuff was towed and lastly when I went to pick up my vehicle it was at a rush auto dealer ship around the corner not even a tow yard it was hidden by other vehicles I will also add i was paid up until 1 31 25 so park at your own risk.

I found this place online after getting quoted out months in advance for service repairs from other…read moreplaces. I called and was able to bring my StarCraft Travel Star trailer in the next week for the broken awning. The owner was awesome and was able to get the awning covered through warranty and went above and beyond for us. When I dropped it off for the awning, I mentioned that the fridge wasn't operating on propane like normal and they took care of that for us too while they had it. As a new trailer owner, I'm grateful to have found a locally-owned repair shop that is reliable and trustworthy. Overall, amazing customer service and response time! I have a feeling I'll manage to mess up quite a few more things in my trailer, and this is where I'll be taking it when I do!

Very sketchy place do not become a member here if you have expensive shit becuase the gate is…read moreconstantly just left open, tweakers somehow climb the gate when it is closed and steal shit, I was dropping my trailer and was using a 1/2 inch Milwaukee impact to drop the trailer and I turned my back for 12 seconds. 12. and that shit was gone. security is none existent there. they have one camera at the front and its useless. $650 worth of battery and tool gone. Have better security there, you've lost my business.