1. Extra Space Storage

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Phoenix, AZ

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Extra Space Storage

4.0 (12 reviews)
Open • 6:00 am - 10:00 pm
Updated a few days ago

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4 years ago

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Emily S.

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4 years ago

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Emily S.

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4 years ago

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Emily S.

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4 years ago

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3 years ago

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Emily S.

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3 years ago

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Emily S.

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4 years ago

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Emily S.

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5 years ago

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4 years ago

Great company worked with us on flexibility! Great customer service all around! Easy secure access no hassle

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7 years ago

Very clean safe looking property.. nice friendly staff very helpful. I highly recommend

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Emily S.

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6 years ago

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6 years ago

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Review Highlights - Extra Space Storage

“Saw the unit and filled out paperwork & moved in the same day.”

Mentioned in 5 reviews

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Two Men and a Truck Phoenix-West Valley - Another view 
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Two Men and a Truck Phoenix-West Valley

(43 reviews)

These guys are my go to movers. They have moved my office from location, to location. They moved…read moremy residence as well. Whenever I needed to have desks or cabinets moved, they are talented, professional and polite. We have used them for almost 20 years and have always received great service. They moved me further west and I foolishly scheduled with a nearby service to empty a room for a flooring install. When they dropped the ball I immediately called Two Men and a Truck and, as usual, they bent over backwards to help get us cared for. I noticed a few negative reviews. Great service deserves to be praised. I cannot say enough good things about this branch. Moving is the worst and they make it a pleasant experience for sure. Don't hesitate to call the~!!

Do not hire Two Men and a Truck, especially this particular franchise. The company will damage your…read morehouse and not care at all about it. I hired this company and the movers showed up only to then drag my washing machine across my floors gouging a hole into the laminate that runs from the laundry room into the kitchen. I was told by the lead mover that someone from the company would call within two business days. The next day Nate called because they messed up the billing but he would only discuss payment. He told me the same thing I'd heard before: someone will call within two business days. After a week passed, I called corporate and spoke to Jen, who said the same thing. I then called the franchise office and spoke to Candice Sundstrom who said, yes you guessed it, someone will call within two business days. IT HAS BEEN 8 BUSINESS DAYS (plus weekends) since the damage occurred and this is still unresolved. They are non-responsive now that they have been paid in full. My house is on the market and the damage is highly visible. I suspect they will respond to this review and say it is fake, like they have done to other recent reviews. I have photos and a damage report signed by their employee. I have receipts sent to me by Candice. I have a voice message asking for payment information. This is not fake. Steve Bruner owns this franchise and he should be ashamed of how his employees are running his business. So should his co-owner, Chris Willems. And, their operations manager, Andrew Potter, should be equally concerned about their poor customer service. DO NOT HIRE THESE MOVERS. They don't care.

Two Men and a Truck West Phoenix

Two Men and a Truck West Phoenix

(28 reviews)

If you have a SMALL MOVE they are probably ok. I had a 2000 sq ft home with lots of furniture…read moremissing and not much in the way of packrat in the home. They have one size truck, and it did not fit. When I complained about the extra trip (I was paying hourly) the female manager was very cool and really didn't care about my complaint. She gave me 30 minutes off for my trouble....oh joy...$50, I can now retire. The problem is this. Don't sell me too low and say that this move will take 4-6 hours when it will and did take 9 hours. Also I'm not a master of truck logic. If this is going to be tight to fit in your truck, tell me! The reason this company does not?? They want to get you committed and then the movers take as long as they like to get you from point A to B, all at $105 per hour. Tick tock. Chaching. The guys that moved me were nice, but there's no way I'm using this company again. Bait and switch. Sell me on $700 and bill me for $1000 at the end because I have no choice.

This company has no morals and no integrity. I was hit by one of their moving trucks. The driver…read morepulled over admitted fault gave me all his insurance and registration information and instructed me to call his manager and it would be taken care of. When it came time for me to get my truck fixed I got the runaround, nobody returned my phone calls and when I finally called corporate and got someone talk to me they lied and said the driver was not admitting fault. Don't ever use this company.

Two Men and A Truck - The aftermath

Two Men and A Truck

(11 reviews)

Did not completely move everything. Had more boxes but they just hurried. also my medications…read moredisappeared from draw I keep them in. they wrapped and unwrapped the end table. even though they only want you to leave clothes in drawers, they wrapped all my furniture with plastic. while wrapping or unwrapping furniture does not give one the right to remove my medication. cost me $100+ to replace. I recommend not to use this company.

To preface, the actual boots on the ground movers did a (mostly) solid job. They were in their…read moreearly- to mid-20s so my fiancé and I were nervous they might not have the experience for what was admittedly a large job of a move with multiple sets of stairs coming and going. The job was going well until one of the movers accidentally shattered my fiancé's $800 vanity mirror. He was extremely apologetic and professional. Took pictures, called his boss immediately, told us they have movers insurance and would replace the mirror in the vanity at no cost to us because, well, THEY shattered it... and said they have a mirror business right across from their warehouse... so they'll get one cut and replaced and give it back to us good as new. A week+ goes by and my fiancé hasn't heard from the company so she calls, gets transferred to someone named Oscar who essentially tells her yeah we can't fix it we can give you $60. Just an absolutely insulting and revolting offer. $60? For an $800 vanity mirror that your company is responsible for shattering in our own home? We will be taking legal action because he doubled and tripled down on that as the best he and the company can do... so I'd be shocked if they actually have movers insurance. They pretend like they're going to do right by the customer only to lowball them and deny responsibility. I would advise people to NEVER work with this company. There are PLENTY of better moving companies in Arizona that won't be this disgusting. Stay far away and avoid the headache of having to make things right through the courts because this company is too lazy/cheap to fix what they break.

Just-In Time Moving & Storage

Just-In Time Moving & Storage

(913 reviews)

For the past decades I've lived in the Valley we've always used Two Men and A Truck when we move…read moreand they do a perfectly fine job. This month we needed someone to do a crosstown move for our son. Two Men's quote was extremely high so I researched a bit and found the stellar reviews of Just-In Time Moving. Since their quote was almost half the price (!) we decided to give them a try. You wonder if paying less means inferior service or other problems. That wasn't the case at all. Communication was great. Eric and Miguel showed up right on time (one of those dreadful 110° Phoenix heat advisory days) and worked quickly and carefully. We were very happy to have found this company and are pleased to say they'll be our local movers going forward.

I hired movers from this company who originally had a 2.0/5.0 rating. I had the worst experience. I…read morewas quoted $415 for a 2 bedroom with one bed, no dressers, the other room was used as an office. I was quoted a minimum of $415 which included 3 hours and a $40 surcharge. First, the owner never sent me a written quote. They were fast; however, one of the movers whose name was Miles, scared me by yelling to the top of his lungs out of frustration because he couldn't get the bed together because he had all of the screws tightened and anyone who puts together anything would know bit to tighten the screws all the way until those screws are in the correct holes and then you screw them in. I went in the room to give him that tip but was scared the entire time he was in my house due to his behavior. Then when they got done, the paperwork showed that I was being charged an extra hour of travel time when my move was less than 15 minutes apart and I was told that they needed to stop at Walmart to get T-shirts. I made the payment in full along with an additional $60 because I just believe in tipping and always have, besides the other guy was excellent. Great customer service and he was friendly the entire time. Any way, I went through the contract after they had left and noticed that there was nothing in the contract that stated that I would owe a 1 hour transportation fee now was I ever told this verbally. So, a day after the move, I sent the owner a message and he proceeded to go back and forth with me. However the most disturbing message was the one below verbatim: "I'm so sorry you're so broke that you can't pay the movers for a move that they did well for you. Send me your address. I'll bring you cash next week. I would love to meet you." This company is way to green and they need to learn some customer service skills before doing business with the public. I wouldn't recommend them at all.

Extra Space Storage - selfstorage - Updated November 2026

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