I've been renting from them for 16 months. The staff onsite is nice and helpful, however the…read morecorporate policies are awful. First, they lured me in with an introductory rate, but made no mention that it was an introductory rate. My rent has increased 42% in 16 months. The possibility of rent increases are in the contract, but that kind of hike needs to be made abundantly clear from the start ("this is an introductory price ..." . I was extremely surprised at all of the increases I've had in just over one year's time. But, they got me. Access to storage is not much longer than normal business hours, which can be problematic. What's worse, they require you to provide proof of insurance or they will automatically bill you for monthly insurance. Unfortunately their central office and local office are not always on the same page, so I will receive notices multiple times a year from each for me to send them my insurance policy, even after I've already done it. In 16 months I've had to be on the phone with them somewhere in the 5 to 10 times range with billing or insurance problems, and add to that multiple emails. I send them stuff and they conveniently don't receive it. Last time, the proof I showed wasn't enough and they needed the declarations page from my actual policy and additional insurance info. I've got to contact my insurance company and find out the information that they want. All of this so that they can charge me an extra $12 a month. This sort of thing happens multiple times per year. Absolute madness. But I have so much stuff in storage that I would have to hire a moving truck to get it out and into a new unit with a new company. They have me over a barrel, and they know it. What an absolute mistake I made renting from this company. Huge regrets. This is the absolute worst experience I've ever had renting from a storage space, and I have been doing this for well over 15 years. Save your time (so, so much time) and money and stay away from this company.

Love this storage facility. Both Tony and Mary were very professional, efficient and helpful. The…read morefacility is very clean and seems safe and secure. The prices of storage are on the climb everywhere and their rates might be a little bit more than some other places nearby but after visiting other facilities, it was clear that you get what you pay for.

My husband has had this storage unit for a little while now and we've never had an issue. The hours…read moreof entry work perfect with our busy schedule. We just had to move our items out of storage unexpectedly so couldn't give the appropriate notice that's normally required and they were very understanding and the staff is friendly. I would definitely recommend. ~Marlon and Tanisha Parris

I was truly satisfied with my service a the time it took to get my unit. The front desk customer…read moreservice is limited to one person, but the young lady Emberly was great at her Job. She explained everything regarding the unit rental very thoroughly. I got there at 8am a was done by 8:25am. I am ready to move into my unit a save myself a couple of Dollars. Thanks Dollar Self Storage

Sienna, is a very professional storage person. She's super helpful with all aspects of storing…read moreone's RV at this facility.

Bought an RV from them. Have to say they were the nicest and most professional business I have…read moredealt with in a long time! Go there! I promise you won't be sorry!

Quick easy trailer rentals. Definitely recommend. Have your Drivers license on hand. Lots of…read moretrailers and trucks to choose from

This location is a bit new. I was one of the first to rent a space for my travel trailer. The…read morefacility is gorgeous, spacious and clean. I felt really good about this place because it has covered parking and it appeared to be safe. Everything was great for about a year. I Don't know what changed, but my unit is being picked a part gradually. I lost an exhaust stove vent cover first. That was petti so I brushed that one off. Then they opened the entry door and apparently went inside. I didn't notice anything missing, but I was starting to feel uneasy about this facility. Finally, on the day of our most recent trip, I noticed someone had opened my outside Kitchen (which was locked) and stole my 30amp power cord, surge protector and extension adapter and broke one of the door locks. It was disappointing to have this happen before going out on a trip. This time the damages were substantial. I had to spend money and time searching for these necessary items as we set out on the trip. I looked around and noticed my neighbor was obviously broken into as well. I saw fingerprint dust all over his unit. His door was kicked in, and the window was blown out. Looks very expensive. It's getting to the point of having to strip down the trailer before dropping it off at the storage. My niece had a spot at the same facility and had her battery taken a couple months back. I should have known then to find another storage place. I love the facility and the location, but the security is lacking bigtime. I've heard a few people mention moving their units, so I can imagine it's getting to be a problem for the entire facility. I guess it's time for me to move on also. It's a shame that such a nice place doesn't care to put serious efforts into securing the property. When I approached the manager on site, he said there was nothing UHaul can do. So, we pay on time, monthly, at a facility that has cameras and gates, and I'm told they can't do anything about my trailer being picked apart. The manager seemed unconcerned. He did not offer to view the camera footage or show empathy about the incident. I don't understand. I guess customer service no longer exists.

Would give it a 0 starts if possible. They raise the rent without notice. Paying almost $200 for a…read morechilled unit that was hotter than the outside units. When we complained the manager RICHARD could give two shits about it. Worst experience there. And there's bums roaming through the areas all the time!

From the owner: Storage Sense in Phoenix AZ offer self storage units near you to keep you organized. Whether during…read morea move or the latest organization project, our Phoenix self storage is the key. We have interior storage units and drive up self storage. Let us know what suits your self storage needs, and our storage experts will be happy to show you the solutions. Rent online today or stop by our office on North 43rd Avenue.

The staff is very nice, the grounds are very clean, and you can tell the owner cares about the…read moretenants which is why this review is out of the ordinary for me, but it must be expressed. The insurance they use will eventually go up a few dollars a month, then higher and higher. Quite a bit of manipulation there considering the prices reflect a guarantee that the rates will not increase.

The prices change (increase) without any type of notice or valid reason…read more Have had a problem with a horrible sewage smell right outside my unit. Told a district manager about it, and he suggested I inform them when it is back. He was more than comfortable asking a lot of questions about the contents of my unit. I received a lecture about how canned-food has labels that rats can smell, thus they can't be stored in the unit. Every manager (or employee) to whom I complained, that stood over the drain outside my unit could smell the sewage. I sent a letter outlining the laws involved and asked for remediation. That was 2 weeks ago. Absolutely NOTHING has been done. Was at the unit again yesterday, and gagged, and told the manager inside. I doubt I will be staying long but will be forwarding the information to appropriate oversight agencies. Other noteworthy item: there's a revolving door for employees. Don't know why but that signals other issues from the top down.

Reasonable trucking parking easy to pay and they give you codes to get in and out. Good place for…read moretruck parking.

Back in October 24 I made a reservation for truck parking at rush truck parking my card was charged…read moreand I was to receive my pw soon well never did had to go park some were else money refunded so on Oct 15 I started a monthly spot. Two days in I drove an engine bolt through my new drive tire the lot was a wrecking yard for 20 years I know of and they laid a few inches of crushed asphault over all the debris and as soon as I run it over it pops up I have buckets after a few months they started making up past due balance. So I canceled all my reoccurring rentals a few days later a new one was opened in my name my info but charged at a non standard amount the system u set it up on only charges for a month or week at 220 a month however the one they set up was to reoccur at 600 for one space so I told them I was leaving when I return if in fact anything is owed i will settle up as soon as I returned and a day later my stuff was towed and lastly when I went to pick up my vehicle it was at a rush auto dealer ship around the corner not even a tow yard it was hidden by other vehicles I will also add i was paid up until 1 31 25 so park at your own risk.

I rented a small 5x5 unit here in February 2025 solely because it was advertised at $19 per month…read more Since then, the rate has been increased repeatedly in less than a year--from $19 to around $30, then $50, and now $70 per month. That is more than triple the original price in under a year. When I contacted management to raise concerns, I was told they can increase the rent however and whenever they want, and that if I don't like it my only option is to vacate the unit. That response is unreasonable, particularly given that customers cannot easily move their belongings on short notice--especially when living out of state. This pricing structure feels intentionally designed to lure customers in with a low introductory rate and then impose steep, frequent increases once their property is stored. I would not recommend this location to anyone who expects fair, transparent, or stable pricing. The BBB & Attorney General are currently investigating their practices.

I Received outstanding service from Victoria, when I went in not knowing exactly what I needed…read more Thank you

I was very pleased with my experience in renting a storage unit with Linda. She made it seamless…read moreand it was a pleasure dealing with her. The unit is clean and easy to access. Whoever it is who is dissing them should be ashamed!

Do not rent here, very bad service. Employees without training or they do not know what to do, when…read moreI signed the services they told something differently that when I left. When I left I signed all documents but they lost these. Manager do not know what to do, always excused with the phrase that "he will contact the district manager". Several phone calls without answer, then manager was suppose to call me back and never called