Great management! Always someone there; honest, and friendly! No a/c but climate cooled with swamp…read morecoolers. If you don't need a/c, go here for the customer service!

Ray and Terry are the best--always super kind, helpful, and patient. And they are 100% on top of…read morekeeping things secure and safe on the property. I got a friendly call from Ray soon after I left one day to tell me I hadn't locked my unit properly. And then another one from Terry when I did the SAME THING. She explained what was wrong with good humor and assured me there was no reason to be embarrassed...those are the little gestures make a huge difference in life!

Horrible. Renee is crazy and Mario can't think for himself. Prices are fair until they skyrocket…read moreup after your first three months.

I was in need of a storage unit. Upon arriving at StorQuest I was met with Renee the store manager…read more I have to start off by saying she has such an amazing welcoming personality. Her positive attitude is contagious. She helped me with my storage needs. She was very thorough. She walked me through the property. The property is very nice. It looks brand new and extremely clean. It is centrally located, and unlike most climate controlled facilities. That one is actually cold inside. One of the things I noticed while touring the property was Renee knew all the renters that were on the property by name. I thought was wonderful. Throughout my three visits to the property to Renée was on site. One thing I will mention is being a store manager. I seen her personally with the cleaning cart and gloves on cleaning storage units cleaning as well as the facilities. As a manager myself, I thought her leading my example was amazing. She also checked on me to make sure I was doing OK because it was hot outside while unloading my U-Haul unit. She's very hands-on. She has a great personality. This store facilities is a very lucky to have her. I would highly recommend the facility based off of how clean it is, how well kept it, it's very centrally located in Phoenix. And of course, because of Renee.

HORRIBLE EXPERIENCE! NEVER EVER EVER RENT FROM HERE!! Rented a van for two hours to move a ping…read morepong table. A $40 rental turned into $1300 plus tax (for a total of $1534) after they charged me for a "cracked odometer." Absolute and complete LIE!! We all know that there is NO WAY we cracked an odometer. They are SCAMMERS AND LIARS. Fortunately we used our American Express to pay the bill. They can expect a fight to the end. They will NEVER see the money and will never get our business again. We have used multiple other UHaul locations over the years, and never had an issue until we used this location due to it's proximity to the ping pong table. What a terrible excuse for a business. They don't deserve to carry the UHaul name. This is 100% FRAUD.

The mover were very fast. Came in time. Heartworkers. I…read morerecommend them 100%. very respectful young men.

Started here after reading the great reviews -- rented two units, one climate controlled. Mid-move…read more(organizing everything from an eviction), the manager Colleen grabbed a rack I was moving and told me I couldn't have 'walls' or be on my phone in my own unit. Weeks later, got an email saying I stayed too long overnight and was threatened with losing 24-hour access -- despite the facility advertising 24/7/365 gate access in writing, on their site and in their own emails. Then came a rent increase notice from $102 to $215/month, more than double. My partner won't even go back during business hours after how Colleen treated her. Found comparable climate-controlled storage elsewhere for a fraction of the price. Disappointing after such a strong start.

The lady that runs the storage facility is horrible she profiles people, and if she thinks you're…read morehomeless you get evicted! I mean United States veteran and I was totally disrespected the worst I've ever been by Colleen her husband on the other hand was very respectful and good customer service!! Now granite I'm not going to say that I was the perfect tenant because I was there a little bit too long but I was working the whole time I was there and she said that I was sleeping overnight which was not the case and she also went into my unit without me in there because I didn't lock my unit the right way so she decided that she would take it upon herself to go inside of it which is totally illegal,worst storage facility I ever rented from, and will never rent from them again, and advise other people not to rent there

Typical average storage facility; certainly not one of the more contemporary facilities…read more But once you rent at a good price and move everything in after 2-3 months they boost the price by 30%_40%. Feels like a bait and switch. Would recommend going elsewhere that operates with some integrity keeping the price and increases in line with quoted pricing.

Why am I paying $207/month for a storage space of 5' - 8'? Why is the price still going up yearly?…read moreAre you trying to get rid of the responsible customers by pricing them out of this facility? I've paid monthly for over 14yrs and this facility is near my home, which translates to convenient. I store some semi valuable work/personal items there, which was practical at first but has now become near unsustainable.Corporate greed is a terrible practice and threatens us loyal customers in a negative way. Please, I need help and a lower price with a ceiling would go a long way to establishing this goal for me and many others. The CubeSmart facility I use: is at 533 E Dunlap Phoenix, AZ 85020 My Phone: 602-943-0720

My husband & I needed a place to store our things after moving to Phoenix & are so grateful we…read morefound Guardian Storage! Denise runs the show there & she went above & beyond. (Another negative review stated that Charlene was terrible, but that person doesn't seem to work there anymore.) I never thought a storage place would stand out much to compel me to write a review, but this is no ordinary storage center! Things we love about Denise & Guardian Storage: - She was the most responsive of all of the storage places we called. She was the first one to call us back & maintained that quick level of responsiveness ever since. - Super warm & friendly. She made us feel so welcome & at home. - Very honest, upfront & fair with the prices. Every other storage place had shady and/or high pricing...and they would beat around the bush in telling us what that was. - The location is very secure. We felt very safe & at peace leaving our things there. - Denise has a very cute dog there too & if you're lucky, you may get to see her! Trust me, you will love it here!

Horrible experience dealing with this company. The person running the storage site (Charlene) is a…read moredimwit ditz. Not name calling just a perfect example of who this person is. She pulls the bait and switch routine shows me the spot for my RV. When I come to park my RV someone is in my spot. It's Sunday so office is close, so I call and leave a message. Monday rolls around no call back yet. Give them another call during business hours. No one picks up, I leave another message. Finally get a hold of her afternoon. She is completely oblivious to know who has parked there even thou she lives there has array of surveillance cameras at her office desk and supposedly has files on every vehicle parked there. She keeps telling me she will call me back but never does. After a week and no response I asked them to refund my money. Now waiting to see how long this will take.

Avoid This Location -- Dishonest Staff and Zero Accountability…read more I had one of the worst customer service experiences of my life at the Public Storage on Becker Ln in Scottsdale, all thanks to an employee named Deja. As a professional locksmith, I lost the keys to my personal lock (purchased from Public Storage) and was verbally given permission by Deja to access my unit by picking or cutting the lock if needed. Despite my skill, the awkward placement made picking difficult, so I carefully cut one of the two latch holes -- not the door or the lock itself -- and gained access. The next day, I returned to find an overlock on my unit. Deja now accused me of "vandalizing" the latch, charged me $95 in "damages," and told me I had to vacate the unit. This, despite her having authorized the very action she now pretended never happened. She clearly overstepped, and when it backfired, she twisted the story to protect herself. When I calmly returned to dispute the charge and remind her of her own words, she changed the subject and played the "you made me uncomfortable" card -- a tired, baseless excuse to deflect accountability. If I had truly been aggressive or threatening, why wasn't security involved? Why wasn't a report filed? Why not pull the security footage? Because she was lying. Corporate and the district manager were no help -- they blindly took Deja's side and justified the $95 fee by claiming the latch was replaced. That was a lie. When I returned to vacate the unit (as ordered), the original latch was still there and fully functional. No repair was ever done. To add insult to injury, my access code had been disabled -- an hour before closing -- until corporate gave me a new one. More petty behavior, likely designed to block me from discovering that no repairs had been made. This experience made it painfully clear: this location enables unprofessional behavior, protects dishonest staff, and punishes customers who speak up. Deja showed zero integrity, and her management backed her lies instead of investigating the facts. If you value transparency, professionalism, and basic fairness -- avoid this place at all costs. **A footnote regarding the ridiculous 5 star reviews on this page: I'm sure all these customers just couldn't wait to get out their phones and leave shining all star reviews for this person, Deja, and every customer amazingly and coincidentally made sure to mention her by name in every single 5 star review. Either she is the single greatest customer service agent in the history of customer service or these customers all received a discount of some kind in exchange for leaving a positive 5 star review and including Dejas name. I'm not going to give my opinion on which scenario is the correct one, but I'll leave it up to you, the reader, to decide. I'm sure you'll come to the correct conclusion just as I did. Its a violation of Yelp TOS to give discounts or compensation of any kind in exchange for positive reviews, but that's okay, you can see in every bought review, again her DM replies and backs her shady practices. Shame on you Public Storage. I expected more from a corporation of your size.

Deja is absolutely amazing, she helped me out a bunch especially in accommodating me when I…read morerealized the original unit I purchased was too small. Went above and beyond it was truly appreciated in a stressful time! Whoever her boss is give this woman a raise she more than deserves it!

The moving process is not fun . I needed storage and spent an afternoon stopping at all local self…read morestorage places. The prices were all pretty close within a range. What sold me was Tia. She was knowledgeable about rates, professional and super nice. When I told her I needed to check other rates... she said no problem and left me all the info on handy little card and told me to call if I had any questions. I came back right before closing and she still took me in --no issues. Customer service seems to be a dying art but not here. They are lucky to have a knowledgeable, nice and professional person like Tia around. Thanks Tia for making moving easier!-- Lory and Maddie

I don't recommend renting from here! Rented a unit today and can't get in to it ! Gate code doesn't…read morework and no manager on site to help! Real inconvenience!