Nice clean facility that I would feel completely comfortable storing my belongings. The guy that…read moreshowed us around Kyle was very professional and nice .

Zero stars. This place should be shut down for fraud. Crazy…read morethat a business can lie to your face to take your money. Get ever my single thing they say in writing! They literally lie, speak to customers as if they are incompetent, raise rates extensively, and steal your money. 1st Lie- Before move in, manager Ray told me on the phone that once my rate went up I could call and they would, as a curtesy, drop it back down to the online rate. When I moved in, employee Cruz said the same thing. When my rate went up I called and manager James was super rude, basically called me a liar, said I had no proof and should have got it in writing, and he wasn't going to help me (his words). So I was stuck paying double what I was quoted and treated very disrespectfully over the phone. 2nd lie- I scheduled my move out in advance and asked to extend my payment date. Employee Elaine handled my requests on the phone and assured me no problem. However, she somehow did not schedule my move out or extension in the system so I got charged and extra month beyond my move out day and my account overdrawn because she did not enter the extension either. 3rd Lie - After I was charged a whole other month due to their mistake, I called to complain and get it fixed. Spoke to manager Kyle. He said I could reschedule my move out and when I moved out I could get a "prorated refund." When I moved out I called about the refund (since I scheduled my move out appropriately but they made the mistake of not entering it correctly). The woman on the phone said extra space does not give refunds. They refused to refund me half a month that they mistakenly charged me for! No accountability, no ownership on promises, no common curtesy or decency, and definitely no respect or professionalism. If you want to get ripped off and lied to, this is the place.

Sienna, is a very professional storage person. She's super helpful with all aspects of storing…read moreone's RV at this facility.

Bought an RV from them. Have to say they were the nicest and most professional business I have…read moredealt with in a long time! Go there! I promise you won't be sorry!

James at Extra Space Storage has been absolutely phenomenal. Even during the chaos of my move, when…read moreI was difficult to reach, he continued to follow up with patience and professionalism. When I needed a fourth unit today, he met with me right away, offered a great online promotion, and consolidated all of my units into one account now a total of four. His support made a stressful process so much easier. Thank you, James, for going above and beyond! Professor M~

So helpful. Very. Very courteous. Been a customer for 8 years. We need storage for many, many…read morethings. Not stuff.

The staff is so helpful! They called me and explained all the logistics. I was able to drive right…read moreup with my movers find my unit and all went smoothly. Now I just make my payments through the App and have no worries. The place is secure and I feel my stuff is in good hands. Highly recommend this place!! I don't know if all the extra space storages are like this but this location is amazing!!

My wife and I are using Extra Space Storage while we move from out of state and look for our next…read morehome. They have been so easy to work with so far. Very helpful and communicative. Mary Kate has been wonderful. She is a gem. We've used another storage company in the past. Never again. Only Extra Space Storage moving forward. THANK YOU!

Appreciated the weekend Manager's (Sue) vigilance and superior customer service. She gently…read moreencouraged and helped another customer lock their unit and she even cleaned after the same customer's dog had an accident in the car bay. She also provided clear instruction for me as a customer regarding the loitering that recently occurred at this particular location. I would be quite surprised if Extra Space Storage has not already promoted Sue. She clearly is a great asset to ESS and would be to any company. Many thanks, Sue

Tina and her associate were fantastic to work with. The facility is very clean and their customer…read moreservice was amazing!

Clean clean clean! Use a storage here for about 30 days!…read more Just what I needed to get my job done. Thank you!

Rae was very nice and took the time I needed to look at the different sizes. Once I had reviewed…read morethe units she did not pressure me into you should rent now.

Five Stars does not say it all. This storage facility is very well managed. The grounds are well…read morekept, the units are very clean and the staff are professional. Both Sanya and Tom have been extremely helpful to me both renting my first unit and then more so when it was time for me to move into a larger unit. I have found that good experiences are few and far between when dealing with small businesses and this U-Stor on Greenway is the exception. All that I expect is prompt accurate service and a clean quality product and Sanya nailed it every time. Very much appreciated.

I have had multiple units here over the years and I keep coming back. The facility is clean and…read morequiet and they are open 24 hours day which I really appreciate due to my crazy work schedule. They always remember me by name and unit number! They are genuinely just kind people. They have always gone above, and beyond. They care about the business, and it shows!