AVOID THIS PLACE! There is one SUPER weird lady who drives around on a golf cart and eavesdrops on you while you are in your unit. If she hears silence, she rolls up on you and tells you "You can't hang out here".
Because I just love hanging out in 110° + storage unit right ?
I was harassed every time I went into my unit, and then they restricted my access hours without telling me so I wasted many trips going down to storage in the Phoenix summer heat only to be locked out of a unit that I paid $147 for one month for.
Then recently, I spent over 30 minutes waiting outside the facility trying to get access. When I finally got access I have about 10 minutes left to grab what I needed that day from my unit. My phone battery died because of the constant repeated phone calls I tried to make to customer service when I was trying to access the unit. So that meant at 9pm (closing time) I was unable to retrieve the exit code from my phone and I had to wait for my phone to charge up again.
By the time my phone had enough juice to turn on again, it was 9.04 pm. We were parked at the exit gate at 9.01pm.
Because of this, they locked my unit with a red lock even though I had just made a payment a couple days before.
I called corporate because I needed help and they were actually very helpful and issued me a new code, only for the evil lady at the facility to override it and block it once one.
Corporate told me to call her but my lawyers told me not to because it could effect the law suit I have against her and the business.
Ive had to install a camera inside my unit. Because I feel the evil lady is desperate to take my belongings. As I have the biggest storage unit they offer, and there's lots of goodies in there. But one thing I have on my side is a very large amount of financial backing so I'll happily keep paying for the unit that I don't have access to... Because I'll get it all back one day, and then some. For all of the lost time and aggrevation caused by a evil old lady on a golf cart who can't handle a little bit of power. I suggest starting a storage unit with only one unit in it. Y'know start small and build your way up?
I could just go into the place and cut their locks off but that's just what they WANT me to do. I've spoken with the attorney general consumer complaints department and there's a whole host of people who have had issues with infact the SAME women. read more
