I have been renting a storage unit from Extra Space storage for a few years now and I have had an…read moreexcellent experience. The staff has been extremely friendly and helpful with any questions I have regarding my account. I have found that Ken and Cat have been very reliable and provide outstanding customer service. If you are looking for a reliable and secure place to store your belongings, this is the right place. The prices are affordable and the staff have always been helpful and friendly.

Whatever you do - DO NOT - rent a unit here, without reading the fine print in your lease. They…read moreadvertise discounted prices online, and make it seem like you're getting this great deal. After you sign up, and move all your stuff in, they will change your rate, to whatever they want to charge. At which point, they let you know that apparently your rate was a "introductory rate", which is subject to change every month. So basically, they can literally charge you whatever they want. It's sneaky, shady, and unethical how these guys are promoting their spaces and getting people to sign up.

I am writing to file a formal complaint about the sexual harassment I have experienced at your…read morebusiness Cactus Self Storage. On several occasions, Greg Douglas has made inappropriate sexual comments and advances towards me, which made me feel uncomfortable and unsafe. I repeatedly asked Greg to stop making these comments and advances, but he persisted. My last interaction with your manager he gave me an ultimatum to either find a new storage facility or have sex with him also letting me know that the wife said it's OK. He then gave me 2 days to clear out my belongings in which i was informed i could not bring anyone with me onto the property to help. On my last day at 5 pm Greg then began texting me saying he was locking the gates and I had no way out. Why he would say this I have no idea other than some jealous rage from me leaving and turning him down once again. I've been a customer at Cactus Self Storage for 5 years, longer than your management team and I'm completely disgusted with this kind of behavior.

Since I've been a tenant my unit broken into by another tenant and I had to ask them to remove the…read moretenant before anything was done. My vehicles have been robbed even a large amount of cash from one which was left there overnight because they had cameras but apperantly was not working that night. Another one of my vehicles titles was transfered into an employee's name who was later arrested for fraud but is still staying there in the main house and I just had to file another police report because a new employee of there has managed to get a list of myguns with serial numbers and was overheard on a phone call selling the information. Monday morning I will be inquiring with a lawyer to take legal action.

Had to move my deceaded brothers household in a hurry. Used the app as well as spoke to folks live…read more I am super happy these local businesses are still floating. They made a difficult emotional time a little easier for me.

Checked out a uhaul 9 ft van from this location. The uhaul representatives that met us and helped…read moreus out were great! Definitely would recommend using this location. The team were super friendly and helpful. Tavis was one and unfortunately I can't remember the other individuals name but they were awesome.

The company I work for has had a unit here since it was originally a CubeSmart. Since we started…read morerenting the unit we have had 24 hr access and they accepted our FedEx deliveries. We have been reliable customers as we have been here for years and as we have grown we have moved to larger and larger units. As soon as we moved to the largest unit the ladies in the office who were previously very nice will no longer receive our FedEx deliveries but will instead go out of their way to refuse them and send them back or give us 24 hr access. It would seem they no longer value reliable customers. If this Extra Space Storage wants to improve their customer service these ladies should be fired.

Recently moved and needed to store some personal belongings. So many options, and you don't really…read moreknow if one is better than the other. Found Extra Space online and was filling out the form when Michelle called me. She walked me through the process, signing docs and sent me gate codes all within 10 minutes. I showed up to drop off some things and she greeted me when I arrived, showed me how the entry process worked and walked me to my unit. Was super impressed with the level of service from Michelle. I was able to pull my car into the secure facility, grab a dolly and move my things quickly and securely to my storage unit. I know there are a ton of "storage facilities", and prices are pretty similar. But for the level of service, I'd definitely recommend Extra Space. And ask for Michelle!

Update Feb 2021…read more Another Perfect 5 stars situation Manager John and Supervisor Eric were able to take care of me and my family. These good people really take the extra mile to take care of you. Shout out to Samantha, her customer service is way on point, very caring thoughtful and funny in taking care of customers. Much love Uhual on 67th Ave / Bell . 2020 THE STAFF ARE SUPER DUPER COOL AND HELPFUL! BIG THANK YOU TO ISAAC AND ERIC FOR TAKING SUCH GOOD CARE OF US! We appreciate you !!

Renter beware of description online - I rented a unit online without going to see the site. I…read moreassumed that if they offered multiple floors there would be an elevator. There was not! My unit was on the second floor and i had a split unit that should have been next to each other. However this one had a unit in between my two units. While there it was very busy with people returning trucks. So i was never really help. But a U-Haul employee from another store was there helping out. When i asked what i need to do to cancel my unit it is not what i wanted. I was told its best to go online and do it. I couldn't find anywhere online to do this. I then called the 1-800 number the lady who answered was helpful but said the store needed to do the return. That i still haven't received anything on. I will never use them again.

Very good people and worked with me during the pandemic when I became sick. Highly recommend them…read more for storage needs

This family that runs this storage facility is so helpful. They were there at the hardest time in…read moremy life. They helped me get into a U-Haul quickly so I could get done ASAP. Each time I have dealt with them they have been friendly and willing to help. I wish more places were like them!! Thank you