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Extra Space Storage

3.0 (2 reviews)
Open • 6:00 am - 10:00 pm

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2 years ago

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Emily S.

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2 years ago

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Arizona Movers For Less

Arizona Movers For Less

(9 reviews)

Was quoted 165 over the phone for one hour of work with 38 dollar charge for every 15 minutes after…read morethe hour we did not exceed the one hour mark and still payed 400 dollars the new price was given to us while all our belongings were in there possession boys that came over were nice enough

Do not use these guys! They will overcharge you by at least three times what John Negrete will…read morequote you over the phone. Guaranteed they will hold your things Hostage for payment! JOHN will even go so far as to pray with you before you hang up! He will tell you about his church. Dream City Church. These guys overcharged us for a move that should've taken no longer than an hour and a half at $155/hr. He changed our appointment time. Told us to pay a deposit of $100 via Cash App. The driver called when they got to my storage place @ 4:15pm. Storage cameras and computer show that they left the storage facility @ 4:26. They showed up at our apartment @ 7:12. The driver came in with paperwork and said our total was $800 dollars. We didn't pay. The Christian owner John told them to take our stuff to the yard until we pay. He kept contacting my boyfriend everyday lowering his price. He finally gave in last night and paid him $300 dollars. Our things were dropped off. The thing is that NONE of my things were even picked up from my storage unit. It turns out they stole someone else's belongings from the same facility! They charged us for stealing another person's possessions and held it hostage for payment from us! They didn't even do the job that they were hired to do to begin with!!! I filed a police report on thursday 10/26. The next day I started paperwork with the Az Attorney General's Office, contacted the BBB and called the National Consumer Complaint Data Base. John Negrete, I believe it's time that you realize that there are people that will not be taken advantage of. I am one of those people.... To anyone who's been victimized by John, his employees, or this business, the first place step you need to take is to file a complaint with the Arizona Attorney General's Office 2005 N. Central Ave. Phoenix AZ 85004 (602)542-5025 (A.R.S. 44-1611 to 44-1616) Arizona's Hostage Load Law Signed by: Governor Doug Ducey in 2017 Supported by: Attorney General Kris Mayes

Two Men and a Truck West Phoenix

Two Men and a Truck West Phoenix

(28 reviews)

If you have a SMALL MOVE they are probably ok. I had a 2000 sq ft home with lots of furniture…read moremissing and not much in the way of packrat in the home. They have one size truck, and it did not fit. When I complained about the extra trip (I was paying hourly) the female manager was very cool and really didn't care about my complaint. She gave me 30 minutes off for my trouble....oh joy...$50, I can now retire. The problem is this. Don't sell me too low and say that this move will take 4-6 hours when it will and did take 9 hours. Also I'm not a master of truck logic. If this is going to be tight to fit in your truck, tell me! The reason this company does not?? They want to get you committed and then the movers take as long as they like to get you from point A to B, all at $105 per hour. Tick tock. Chaching. The guys that moved me were nice, but there's no way I'm using this company again. Bait and switch. Sell me on $700 and bill me for $1000 at the end because I have no choice.

This company has no morals and no integrity. I was hit by one of their moving trucks. The driver…read morepulled over admitted fault gave me all his insurance and registration information and instructed me to call his manager and it would be taken care of. When it came time for me to get my truck fixed I got the runaround, nobody returned my phone calls and when I finally called corporate and got someone talk to me they lied and said the driver was not admitting fault. Don't ever use this company.

Extra Space Storage - selfstorage - Updated May 2026

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