Tina and her associate were fantastic to work with. The facility is very clean and their customer service was amazing!

Please don't. Just.. don't. Convenient? Yes. Friendly? Yes. Cheap? Only at first. The first two months that is. After that, expect the rent rate to double at a minimum.. then what will you do.. spend money to hire people to move you entirely out? No. They got you, and they are allowed to do this. Is it right? No. Other places don't do this, like U-Haul, Self Storage... they are pricier up front but when you average it over 12 months.. take the mean cost.. it's cheaper. Then.. have you ever missed a payment on ANY bill in your life? You think the contract follows govt rules? Bet again. This location specifically will violate your rights and flat out lie about it. They will give you the run around, specifically gave me a phone number "to corporate" that was out of service, then made me speak to a poor girl on the phone that had no idea what was happening she was just a front desk girl, the coward manager wouldn't talk anymore because she knew she was in the wrong... missed one payment and THEY AUCTIONED OFF EVERYTHJNG. I got a text message saying "thank you for being a loyal customer". Oh I'd say they should have probably picked someone more ignorant than myself to do this to... but then again I would also guess they do this a lot. Just so happens I am a fantastic record keeper and have a lot of time on my hands as well as resources. Do YOURSELF a solid by going somewhere else, though. Because ethics matter when you store items that matter.. otherwise you wouldn't be storing them, right? You'd just give them up in the first place. This company has an entire side business making money off auctioning off units. If it's part of their annual revenue, and they rely on it... don't do it. They either take your money through rent or they take your money by selling your stuff and they don't give a sh*t. No f@cks given. Don't take the chance. It's like a dental office that gives you a candy bag on your way out. read more

Extra Space Storage - Just say no! Store your stuff ANYWHERE else. I promise the extra $$$ is worth it! - Self Storage Near Me - Phoenix, Arizona

Got a rate of $39 + $26 ins 3 mos ago for a very small 5×10 unit.... 1st didnt realize the weird set up where you have to drive INTO the building for access. Theres ALWAYS a giant truck and at least one other vehicle inside blocking you from exiting until they are done, not very well thought out but for that price it is what it is....then my car was damaged by a giant truck blocking the entry and apparently thats totally ok! Once the entry door was broken so you had to enter thru the exit... bit you had to dodge the crackheads living outside the exit to do so. Today i called to pay my rent and instead of the $67 i agreed to i was charged $106 without notice.... THREE months after move in! I understand increases happen and gouging is the new customer svc policy but THREE months in and more than doubling the rent???? Now ive wasted a ton of money and i have to come up with another plan cause this is NOT right! Just another on thd LONG list of reasons why AZ sucks! read more

Nice facility but way too many price increases. A unit that started at $79 ended up being $130 two months later and up at $155 for the year later. Might be the going rates but I see plenty of empty units! read more

Went to Uhaul and left there angry but got to Extra Space Storage and PETE IS THE MAN!!! He was very knowledgeable and friendly. He made the process so simple and quick. I love good customer service and an easy, quick process. read more

Pete Wilks and Patricia Richmond were fantastic to work with. Both took the time to help me walk through the process of moving from Jacksonville, FL to Phoenix, AZ. Clean environment, wonderful process and professional. Would definitely recommend this place again! read more

Sonja the manager has made our experience renting our unit a breeze! Everyone knows that moving is an extremely stressful time but she went above and beyond to calm so many nerves from us moving from one home to another! God bless Sonja!!! Thank you thank you dear Sonja! read more

This staff is responsible, respectful, and helpful . It is safe to have my belongings here.

Great storage place would rent there and ref people anytime. The staff was great and always helpful. So easy to get in and out of...

Catch and bait. I got in for $55.00 a month and had to prepay for the first 4 months. Then they tell me after 3 months it is going to be....$110.00 + tax. 100% increase in 3 months. While online rates are still for less than $55.00, they fuck you up. I am not going to swallow their 'game" read more

Becky and Maggie were so friendly, patient and helpful. They assisted in helping me figure the right size and gave me the perfect location for my storage unit. read more

Excellent service, needed a storage unit within 24hrs. Pete handled it quickly:), climate controlled, very clean. Great drive in and out. Plenty of carts. read more

Appreciated the weekend Manager's (Sue) vigilance and superior customer service. She gently encouraged and helped another customer lock their unit and she even cleaned after the same customer's dog had an accident in the car bay. She also provided clear instruction for me as a customer regarding the loitering that recently occurred at this particular location. I would be quite surprised if Extra Space Storage has not already promoted Sue. She clearly is a great asset to ESS and would be to any company. Many thanks, Sue read more

Love this place. great prices and excellent customer service. I would highly recommend them. They also have a ton of locations so it's super convenient. read more

I paid 4 months in advance when i chose this storage facility. 3 months into my rental i received notice that the rental fee i was quoted was a "promotion" (which they NEVER informed me of) and that my rental fee would be almost doubled!!! Had i known that I would have rented somewhere else and not wasted my time and money with Extra "Cost" Storage! DON'T RENT HERE! YOU'VE BEEN WARNED!!! read more

I can not say enough how much I enjoyed working with Pete and Patricia at the 16045 N. Cave Creek location. Exceptional customer service is not a given anymore but these two go above and beyond. The effort to provide such a high standard of service should be recognized. Thank you for making my entire experience one were I walked away completely satisfied and happy to recommend this location to friends and family. Keep up the great work and stay safe. read more

Pete at the local office on cave creek and greenway in Phoenix was very helpful! Great attitude. Definitely will recommend you guys!

This storage facility is impeccably CLEAN. WOW! We signed up online for the unit and it was extremely easy to do. Pete was kind and went over everything we needed to know. The temperature inside is perfect. Entire process was so simple. Highly recommend. read more

The two employees that I've worked with have been pleasant & professional. The location is very nice and I appreciate the indoor storage facility. Easy to get in & out of. read more

This place is extremely clean, easy to get around, but most of all the staff are very helpful and pleasant. I would recommend it for anyone who needs climate controlled storage. And first month free! read more

This place is top notch. I needed storage in a clean cool environment! Every person at this place went above and beyond all expectations, did ALL they could to make the transition as good as it could possibly be! Highly recommend. read more

Great storage facility would definitely recommend! It's very secure because there are lots of codes you need in order to enter the facility. The staff is very nice and helpful and the process of moving stuff in and out was very easy! They also have a few carts for moving stuff to/ from your unit and they definitely came in clutch with the heavy boxes and furniture. I do feel like it was priced very good for the amount of space that I got and the fact that it's climate controlled. read more

Customer service is off the charts awesome. The team is always friendly, very communicative and a pleasure to work with!

Love the facility and the helpful, friendly employees. The gal helped me with my lock as they were closing and was still pleasant ! Too bad my rent went up! I will definitely use this location again in the future. One if the coolest things was pulling right into the air conditioned building with my car! read more

I haven't needed to use a storage facility in years. This was easy and affordable. I did everything online and then went in a few days later and picked up the keys and the woman that helped me was very informative and courteous. read more

I've moved several times cross country so I have some experience in renting storage units. I came away from this experience with nothing but good things to say about the Mgr Becky who deserves a raise and a round of applause. She is professional, friendly, informative and has a lot of patience. Moving is stressful enough and having the staff be kind and helpful goes a long way. I highly recommend Extra Space Storage at 16045 N. Cave Creek Rd in Phoenix to everyone who is looking for exceptional service and a very fair price for storage space. read more

Rented a storage unit at this location at a monthly rate of $76.00, to store things from my home while I worked on a move to Texas (with taxes and fees it ended up being a monthly payment of $89.20, which is fine). After I moved, was 1000 miles away, they raised the price dramatically to $161.23 (with no notice or warning). This wasn't after a long time, this was within 2 mths of renting the unit. I called and spoke with a customer service rep who said "this is the going rate" and they would not change it back. I didn't have any way to move my stuff for some time (finding a place, working, BEING A THOUSAND MILES AWAY, etc) so I had no choice but to pay it. I definitely wasn't budgeted for an insane, out of nowhere, price increase. This is a bait and switch place, definitely don't rent here. I never would have put my stuff there if they told me they could just arbitrarily change the price on a whim, after they have you stuck. read more