Ellie, Israel and John gave me an excellent customer service experience!! Fast friendly and easy!! Much better than I had expected FIVE STARS!! read more

I have now moved in and out of the same Public Storage twice because of rate hikes. This last time, I moved in at $281/month and within 14 months the rent increased 3 times to $505/month!!! Fortunately we were storing a boat so it was an easy move out but most people cannot move an entire storage unit that easily. PS knows this and they know that most people are stuck with the increases! When I called to let them know about moving out, the first thing they said was "Is it because of the rate increases?" Do you think????? I'm done! read more

Elle was awesome to work with. Thank you again for being so professional and upbeat! We did some work on the 2 of the doors at this location and the property manager was amazing to work with. read more

I would have to say it was not the easist time to get my rental set up. I didn't get the email so I could not do everything online. I went in to pay and get everything set up early for my rental and I was charged from they day I came in. I had put a hold on the unit for a couple weeks out and they knew that. They tacked on the storage insurance when I had home insurance coverage and didn't know about it until later that night when I got into my acct online. I contacted them asking for a refund and didn't get it. I wasn't suppose to move in for a couple of weeks, so nothing in the unit but I paid for rent and insurance. You have to purchase a cylinder lock instead of the usual lock you have at most storage units. Not sure how this rental is going to go since I feel they deceived me from the beginning. I hope it gets better...we will see. read more

Made a reservation to see a unit we were interested in on Thursday. Drove 20 mins and showed up at our reservation time and were turned away by the guy at the front desk saying "We have two people in front of you, can you come back in an hour?" NO, we had a reservation for 10am. We showed up at exactly 10am, you should honor that. Did the other two people have 10am reservations? If so, you screwed up. We aren't going to drive 20 mins home and then turn around and drive 20 mins back because you won't honor the reservation we made two days ago. We had to leave without seeing the unit, such a waste of time. read more

Public Storage - A reservation made that was not honored. We showed up on time and were turned away. So unprofessional and such a waste of time. - Self Storage Near Me - Phoenix, Arizona

Joaquin is always such great help and so friendly!!! He has come to my unit multiple times to help with the door.

I was so glad I found a storage nearby and the price was so so but what was supposed to be $109.00 turned out to be $162.00 after so called administrative fees and the lock plus a forced insurance for the rental!! And to top it off I had so much trouble finding my space in the middle of the other spaces plus you can't get a hold of anyone at 8pm to give you a map of the spaces. To top it off the app was having a glitch. Jinxed?????? 8X10 roomy and climate was good! read more

We rented a storage unit from Public Storage. From the very first telephone encounter with renting the unit, the detailed information and updates ,and the management staff ALL HAS BEEN FABULOUS! The online system is user friendly. The site is clean! Exceptional service! Very fair and competitive pricing! Suzette Savage read more

I was renting unit 1301 at address: 1954 W Union hills drive Phoenix 85027. I tried to call several days to cancel my unit but nobody answered. Around 7 am on June first, because I travel with work I asked a friend to get my car out. After talking to the manager at this location, because I took the car out 7 hours past the 31st, I am being charged for the entire month. I called and filed a complaint but I haven't received any emails regarding this matter. Today I was told that the billing dispute was rejected. Stay away from them, they rip people off. They also increased my rent after 5 months by almost $100, charging me $331 per month and if you go on they're website they advertise a 10x20, same as mine for aroubud $250. Poor management, poor service and rip-off's!!! read more

Jared was helpful every step of the way, from obtaining the unit, to making sure the move in went smoothly! You can't get better quality service than that! read more

I am alarmed and disappointed by the marked +30% increase in price since last October when I rented a storage unit. The only bright note is Rosie and her personal attention and care when dealing with the public, the other employees that I have dealt with barely had a pulse or anything resembling customer service. Thank You Rosie!!!! read more

After driving 36 hours, I got online and had my unit reserved, paid for and access within 15 minutes. The Public Storage app is the absolute best and the rates are very competitive. I won't use any other brand of storage facilities. read more

My previous review states that their rates were good, but within a few months of moving in, we get a notice saying that our rate has gone up by 25% with no reason given. When I reached out to the office manager about this to see what can be done since I agreed to get a unit for $200 a month, not $250 a month. I was told sorry, too bad, and if I decide to move out, to make sure I clean the unit and take my lock. This company could care less about their customers or running an ethical business, they raise your rate in hopes to get more money out of you since it is such aa inconvenience to move to another unit, which we will be doing regardless of the inconvenience because I refuse to use a company that is going to extort more money from their customers. You could have at least made it clear that there would be rate increases at random and without reason. read more

The man that works here is awful. His customer service is very rude and inconsiderate. I rented a unit. It was too small. We never used it. He rudely could not refund, prorate or refund the completely unusable lock I had to purchase from him. I would never recommend this Public Storage to anyone. Try a different one or a different company. read more

Do not use public storage! They will not process your automatic deduct for your payment just to get the late fees. Then they will blame you. We set up automatic payment on 2 units. We went into the facility personally so it to have any problem. But THEY DID NOT PUT THE PAYMENT THROUGH! The guy I talk to said that it was a glitch with their system. But there was nothing they could do about it. I owed the late fees. DO NOT USE PUBLIC STORAGE. IF YOU DO YOU WILL BE SORRY!!! I know I am! read more

BE VERY CAREFUL WITH THIS ONE! It was my first experience, a terrible experience, and my last experience renting a STORAGE unit from here. We rented it online a few days before and arrived with our stuff on the day we said we would get there. Everything was going by well until we drove to the storage that was given to us only to realize it was locked. My fiance called the office then we saw the office guy walking out and getting into a car. He then ran behind his car waving like a crazy person trying to grab his attention, but he still drove off. No one else was in the office, so our busy day was stalled there. My fiance then called customer service and they were little to no help. Eventually, we reached someone helpful and got our money back. I thought that hell was over with. I was wrong there! A few days later another payment went through for $45.56 under "autopay". This was more than the original price I paid for when we were there, which was $36.03. My fiance called again, left a voicemail about the situation and got no response back. I did get a notification that the autopay was canceled, so I assumed it was taken cared of until recently when I saw that the payment went through. Wow! Seems like they'll do anything to get some money, so be careful. My fiance is calling them one last time and if they don't return my money then I will have to contact my bank to get that fixed. Hopefully, it'll be the last time they'll try to take some money that they don't deserve, especially since we didn't end up using their storage unit. Update: my fiance managed to speak with the area manager or vice president (he can't recall) and she said that she'll personally handle it. Did she? NOPE. If you don't want to deal with this then don't bother with this company. They just want to steal your money however way they can. read more

Very Courteous and professional manager. Helped me find the perfect storage to fit my needs. Highly recommended!

Complete rip-off. Online told me one price so I reserved a unit then in person the "fees" were so high it literally doubled the price I was quoted on line. I had it for 2 months and had an online bill for the third. All three months were a different charge. No one's ever in the office. They asked for a 2 day notice when I was moving out. I stopped by the office 2 days in a row during business hours. Door is always locked and no one's around. read more

1 Star ONLY, and only because you can't leave it with no stars. I hope this review helps at least one person while they are looking for a storage unit. And I would warn you to deal with Dave cautiously. I reserved a drive-up unit online. I got a call the next day to schedule an appointment. I called back and we actually scheduled it for a day later than the original move-in. I received emails confirming the reservation for both the original and updated move-in dates. A day before the move-in, I got a call from Dave comfirming/reminding me of the move-in. I was impressed with the communication despite some of the negative reviews I had read. Unfortunately, this is where the "good" experience ends. Move-in day arrived and I went down to the facility to complete the rental. When I got there, I spoke with Kyle. He informed me that Dave had rented my unit out (barely 24 hours) after the reminder call he had made to me the day before. It was the last drive up unit and there were no others to rent to me. Kyle was very apologetic but couldn't tell me whty the unit was rented when I had it reserved. He offered to rent me a climate controlled unit for the same price. Even though I had specific reasons for a drive up unit, we went to see the climate controlled unit. As we travelled through the maze of corridors, I realized I hadn't seen any dollies or roller carts. I asked about this and Kyle informed me that they had one but it wasn't out because he was using it in the office. He said it was available after office hours, to which I replied, "unless someone else is using it. Literally ONE cart between hundreds of storage units. My GF called the 800 number and got nowhere except to be told that the reservation reserves the price, not the unit. Most idiotic thing I've heard in my life. What good is the price without a unit to pay for. Nor have a I found any statement that makes this claim online or on my reservation confirmation. FYI, for the Public Storage employees, Mirriam-Webster defines Reservation as ..." an arrangement to have something (such as a room, table, or seat) held for your use at a later time". Happy Hunting! read more

Terrible Terrible Terrible! TERMITES AND WATER DAMAGE!! NO HELP! Raised rent fro $125 to $178 within 1 year. But even worse, I had a 10 x 20 climate controlled unit. 10 ft wide by 20 ft high! Who does this? Other units I have had are 20 ft deep. This one is 20 ft high! how can you stack your things 20 ft high?? 2 months into my rental I had termites in several areas of the storage unit. I had to go through boxes and boxes that were destroyed by them. Contacted front desk.. "SINCE YOU DECLINED OUR INSURANCE COVERAGE.. WE CANNOT HELP YOU!" REALLY??? NOW I HAVE WATER DAMAGE! My daughter's childhood pictures and collectible figurines in their original boxes and all soaking wet. not damp.. soaked! Again was upset that their units were NOT STRUCTURALLY SOUND. .. still no help. Contacted the district manager.. NO RETURN CALL!! NO THANKS! read more

I was scriptural at first because the 10*15 temp controlled units were less than $100. Come to find out this place is new so they are trying fill it up. It's super clean. The comparable storages were over $200 near me which is around 59th and the 101. It's worth it to save over $100 dollars a month. Plus Porcheia is super helpful. read more

This is the best storage place that I have ever rented from!! Everyone here is so nice and outgoing. They are very understanding. Feather Rae is an outstanding person to work with. I like her personality and she always makes me feel comfortable. If your thinking about renting here I would tell you to go for it!! read more

Reserved a unit online at one price only to have that unit be taken by the time I arrived at the facility. I was then told by the agent that checked me in that he would upgrade to an inside unit at the same price I reserved online. Held my breath for a month only to discover they would not honor that promise and went back on it without informing me. When I contacted them regarding this bait and switch, I was told "there was nothing we can do." I was then downgraded to a smaller unit only to later find out I'll now be charged more than their "online reservation only rate" which is EXACTLY HOW I MADE MY ORIGINAL RESERVATION!!! "Nothing we can do" = "We DO NOT CARE" in the customer service world. There's always something you can do. If there's anything they're good at is making a "me" problem a "you" problem. read more

To be honest I wasn't going to store here after I walked in and realized the rate was a little different than what it showed online but, the customer service given by Feather Rae was second to none. So, we stayed. She was very welcoming, funny and cool! Who cares about the price, if people will treat me with respect and like a friend as Feather Rae did I would pay anything. She shared a few laughs with us because my daughter was being a little smarty pants and mentioned it was ok that she had kids too. Now that's cool that people don't flip out when a kid acts like a kid. I liked that about her. I know it's a long review but, when someone treats you with above and beyond customer service they should be recognized. Feather Rae, you run a great facility. Keep doing what your doing. PUBLIC STORAGE GIVE THAT GIRL A RAISE!!! read more

I moved in to this storage facility a few months ago and have already received notice that they are raising my rates 20%. I understand rate increases happen but this is an excessive increase after such a short time of being there. It is an obvious tactic of theirs to get people in the door and then jack up the rates once they are moved in. It's a shady business practice and I will happily take my business elsewhere. read more

They were very helpful and organized. They made sure i had the right items to protect my precious belongings. They were really nice and i know i came to right place! read more

For those that skim the fine print...Public Storage can and WILL raise your rent anytime with written notice. Keep this in mind when they lure you in with low rates. read more

Facility is clean, staff was extremely helpful and friendly, and great prices. FeatherRae was and always has been very friendly, professional, and makes any interaction a positive one. Highly recommend this location for storage!! read more

We have received excellent service from Public Storage from the phone reservation to the local reception from Feather Rae. The units are clean, the property is clean and the hours are very accommodating to access to the units. I will highly recommend Public Storage to anyone looking for storage needs. read more

The manager was very kind and helpful. I felt very comfortable securing a unit here. He took time to show me around and to make sure thati I was comfortable with the location of the unit and accessibility to the unit. I like the security features and believe my belongings will be safe at this facility. read more

Feather Rae runs a great location. She helped me determine what size storage unit I would need and the various prices for the units. Just a wealth of information! (She also has the contract you have to sign memorized as to what spot you will be initialing next!) If you need storage, stop by Feather's place. read more

Raised my rate $15 right after I moved in. I am never doing business with public storage again.

great service ! Brianna was super

This Public Storage location and the staff were very helpful with making sure I had all of my storage options covered and made me feel good about the security of having my items stored there. Feather Rae was very helpful and courteous and the entire process was quick and simple. Thank you guys for all of your help, I will definitely recommend this location to others. read more

So far my experience has been great. Feather Rae, the manager, has been more than helpful. She stayed open late so I could get there after work to sign paper work. She made everything convenient and the property itself is nice and secure. read more

Feather Rae did a great job with my paperwork, answering questions, and checking me in. Only been there for 1 day, so we'll see about the other comments regarding rates. read more

I rented a storage shed a few years ago to store my parents belongings. The price raised regularly until it doubled the original price. I called in and asked the price on a new shed, same size, and the quoted price was lower than my initial price! They take advantage of people by raising the cost after the work of filling the shed is done. I have used other companies in the past without experiencing this practice. This is not an ethical approach. If the price needs to be raised, then it would be reflected for new customers as well. Don't take advantage of existing customers. read more

I moved the entire contents of my 3 bedroom house into a storage unit in order to attend graduate school out of state. I got a great rate, only to find the monthly price increases approximately every 7-8 months. In 2.5 years, the price has increased 55%. Of course, it would cost more to move than to pay the increased price for the remainder of my schooling. Once you move in, you are kind of stuck with the price, whatever they charge... read more

I had a terrific girl help me, her name was Feather. I am moving to the area and needed storage. She made the transition of finding storage so much easier. I was stressed out about and she put me at ease. I have recommended everyone I know in the area to call and as for FEATHER. Thanks for all of your help! read more

I have rented from this facility for over two years. The place has always been clean but the service I've gotten from the property manager (Eldon) has always been subpar.He rarely smiles, and does not appear to be concerned about good customer service. I've gotten a rate increase every 6 months here and am now paying a rate almost 40% higher than when I moved my stuff in. About a year ago I dealt with a DM named Denise who didnt give two shits about my business. Lately when I've questioned my numerous rate increases I dealt with a new DM named Scott who patiently listened to my bitching and actually sympathized and listened to me. However, now I've heard he is no longer their, so I'm back to no one who cares and dealing with a company whos only looking to make more and more money off me. If you want limited to no customer service from the company and rate increases every 6 months you should rent here. read more