We just rented our first unit here and everything has gone smoothly. I was able to reserve online…read moreand when I arrived I completed my online application in the office. They walked me to my unit and showed me how to operate the lock. We got three keys which was perfect for my daughter and her roommate, as we all now have a key. The 10x5 space was more than big enough for them to share from the dorms.

Started off great. Good price. No issues until I forgot to update my payment information. I got a…read morebunch of calls and we updated the info. 2 weeks later I get calls about selling my stuff off. I said I just paid. I would like to over my bill because I just paid. I was then told I have a $100 auction fee on top of what I owe. The manager said only a district manager can talk to me about that. So I left a message for the district manager but I haven't yet to hear back.

Been there for just under a year and the price is now close to double after two price increases…read more Was expecting 160.00 bill after getting used to the first increase only to find out it increased by $80 this month according to customer service. Plus you have to be on auto pay in order to have after hours access.

Renters beware. We have been utilizing this business for 16 months while building a home. We have…read morereceived 4 price increase... that's right.. 4. Corporate price gauging at its finest. The guys on location are super nice, but do not control rates. The latest is a 40% increase.. "due to market conditions". Such B.S. can't wait to get out of there.

StorQuest is one of the cleanest & nicest storage facilities i've seen & rented from. It's safe &…read morevery clean! I 1st started renting here from 1997-2000. 2nd time here from 2010 till now. Vanessa is by far the best, goes above & beyond her call of duties, very knowledgeable, friendly & nicest property manager ever! She is an asset to your company! Thank you, Berin

Angie is amazing she was very helpful & informative. Smiled the whole time & laughed & conversated…read morewith us. She made the experience nice & easy!! Thank you!!

NOT A SAFE FEELING!!! Yes this place does the job but respectfully they just let ANYBODY in. Every…read moretime I come in there are homeless people waiting around WATCHING you it's creepy. My storage in on the underground level and it SMELLS of BO BAD not to mention I can't access my OWN storage most of the time because THE HOMELESS people across from me just have all their stuff laying around. The WORST part is at night they WAIT for you to open the gate to leave so every time I leave they RUSH next to me it's scary I've almost called the police because they literally rushed to the gate as I was trying to leave one night. If you rent a space here just be aware of you're surrounding. I intend on moving else where I DO NOT feel safe here at all!!!!

Brandon, the assistant manager, was fantastic with accommodating all of my storage needs. What…read moreoriginally was going to be a few months turned into a few years but it was the best deal around. The regional director, Louise, is very helpful.

Ellie, Israel and John gave me an excellent customer service experience!! Fast friendly and easy!!…read moreMuch better than I had expected FIVE STARS!!

Too many storage facilities options to settle for this one. They raised my rental fee twice in one…read moreyear. The total increase amounted to $47. They charged me for the full month after I moved out which was $150 for a 5x10 unit. No one at the facility answers the phone and you always get voicemail. When I called corporate customer service to discuss an adjustment to the last bill they said there was nothing they could do because I had moved out and my account was closed. This is an unacceptable way to manage customer experience. Especially when there are so many other options.

1. This location is in a flood plain. NOT DISCLOSED. No discount offered…read more 2. As such my row has severe drainage angle AND a 2" lip at entrance. Made offload (working alone) much more difficult than a level unit (like avail on other rows). Major hassle trying to brace dolley with lifting heavy stuff down to it. Then bending down to lift dolley over 2" high lip at entrance of unit. NOT DISCLOSED. 3. You could offer discounts on that row and plenty people will go for it. I would not as I'm working alone. 4. Their were avail units on level ground. Instead of renting them first then the units with a hill (and floodwater) the mgr told me the automated system picks the units to be rented. 5. After doing their survey they had mgr contact me and offer to ket me move. HOW DOES GOING THRU THE HASSLE OF OFFLOADING ON A HILL NOW INSTEAD OF WHEN I MOVE OUT HELP? INSTEAD I'D HAVE TO RENT A TRAILER, DO AN ADDITIONAL LOAD UP AND OFFLOAD. WHY NOT OFFER ME A FREE MONTH! TRUST ME I'D RATHER PAY AND HAVE BEEN PUT IN A LEVEL UNIT WITHOUT FLOOD WATER IN FRONT. 8. At least the managers are cool and helpful.

I recently had an unpleasant experience with the on-site property manager, Michael. He accused me…read moreof sleeping in my unit and informed me that my rental agreement would be terminated. Michael then called the authorities, claiming I was being disruptive. He placed a lock on my unit near the end of the month, which prevented me from accessing my belongings and caused me to be billed for the following month. When I attempted to resolve the issue, I was told the corporate manager would be the last person I could speak with, leaving me with no further way to escalate the matter. If you attempt to contact corporate or any other entity of public storages, you will be cycled into the normal phone assistance line. As a result of this situation, I have been informed that I am no longer allowed to rent from any Public Storage locations. Prior to this experience, I was a member at Public Storage for two years Also to mention when it rains heavily, the entire lot is flooded any remains flooded until it dries up which takes around 72 hours.

The woman who works there is so nice! She was funny and knowledgable. Everything went smoothly. It…read morewas a great deal. I definitely recommend F&R to anyone who needs a truck for just a day. It totally saved us when we got a couch that wouldn't fit in our car. Great experience!

Do not, I repeat DO NOT use this service. They claim that their primary goal is customer…read moresatisfaction but that's a big lie. I had a scheduled removal of a dumpster put off for days regardless of the urgency of the situation. The lady who works the phones had no real answers for me. She claimed that she couldn't call any of her drivers by cell phone and that all she could do is email people. She also claimed that she would call me back once she had an answer for me on my request. She never did. This business is a HUGE disappointment. Stay away from them!!!!! They don't deserve any one else's $$$$$

Do not use this service! BEWARE! Do not use the service! I've called twice and they asked for your…read morename your phone number and your address and then they ask for a credit card number right off the bat. I couldn't even get to talk to someone about how much it would be to use a 3 yard dumpster and trash pick up even though I kept repeating that I do not need to give a card number as of yet, until I speak with a representative to find out the cost of how much to rent a 3 yard dumpster. I gave enough information. I told the representative that is fraudulent unscrupulous behavior on your part and your company. I told her I will post on yelp of a very shady negative response on continuing to ask for a credit card number when I couldn't even get a quote for a dumpster. BEWARE!!!