I am writing to file a formal complaint about the sexual harassment I have experienced at your…read morebusiness Cactus Self Storage. On several occasions, Greg Douglas has made inappropriate sexual comments and advances towards me, which made me feel uncomfortable and unsafe. I repeatedly asked Greg to stop making these comments and advances, but he persisted. My last interaction with your manager he gave me an ultimatum to either find a new storage facility or have sex with him also letting me know that the wife said it's OK. He then gave me 2 days to clear out my belongings in which i was informed i could not bring anyone with me onto the property to help. On my last day at 5 pm Greg then began texting me saying he was locking the gates and I had no way out. Why he would say this I have no idea other than some jealous rage from me leaving and turning him down once again. I've been a customer at Cactus Self Storage for 5 years, longer than your management team and I'm completely disgusted with this kind of behavior.

Since I've been a tenant my unit broken into by another tenant and I had to ask them to remove the…read moretenant before anything was done. My vehicles have been robbed even a large amount of cash from one which was left there overnight because they had cameras but apperantly was not working that night. Another one of my vehicles titles was transfered into an employee's name who was later arrested for fraud but is still staying there in the main house and I just had to file another police report because a new employee of there has managed to get a list of myguns with serial numbers and was overheard on a phone call selling the information. Monday morning I will be inquiring with a lawyer to take legal action.

Fantastic experience. The guys were courteous, respectful, efficient and had a smile on their…read morefaces. They worked non-stop, without any complaints or frustration, even working in the heat. We we'll definitely use this company again. Thank you

We had Josh, Ben and Brian as our unloading crew. Extremely polite, personable, clean cut crew that…read moreupon first meeting represented Rambo 121 very well. They wasted no time in getting into their routine and in 2 hours unloaded our 26 ft truck. They were there to serve our needs and were very patient. Would recommend them for unloading labor. As far as a team to load a truck, we didn't have that need and therefore can't vouch for their skill sets in that area. Rambo 121 communication skills were excellent in reminders of our up coming move in. Didn't have to question if they were going to show up.

-Way Storage hands down the best storage in Az. The manager Phil was so helpful and incredible…read morethat I had to leave a review because the experience was tha great. Phil offered a dolly and wow having the dolly do most of the work was such a huge difference, I cant thank Phil enough. He also offered me water (bottled water) seeing that the dolly was moving a lot of my stuff and it made me feel like I was a valued customer even more than that made me feel like I was family and the prices so affordable I could afford it lol Thank You Phil You are wonderful and hope You know how much You are appreciated for being customer service oriented and being very helpful. Couldn't imagine how miserable of an experience without You. Thank You again for making it so EZY- the WAY it should be. Mention William Furniss Storage unit F10 for referral and let me know and I will give You $20 from my referral making the first month almost free. William Furniss 6022100069 Unit F10 Everything went great not well

Been there for just under a year and the price is now close to double after two price increases…read more Was expecting 160.00 bill after getting used to the first increase only to find out it increased by $80 this month according to customer service. Plus you have to be on auto pay in order to have after hours access.

Renters beware. We have been utilizing this business for 16 months while building a home. We have…read morereceived 4 price increase... that's right.. 4. Corporate price gauging at its finest. The guys on location are super nice, but do not control rates. The latest is a 40% increase.. "due to market conditions". Such B.S. can't wait to get out of there.

Nice storage facility with easy access to the units. Kathleen was very helpful and personable. Her…read morecustomer service was excellent. Good location off 303.

We picked this storage place because it was reasonable and they also have there own moving van that…read morethey offer to there customers. Would recommend using them.

We have used this company two times within a week for moving expensive furniture and antiques. Not…read morea problem one!! The guys were on time, very professional, and worked quickly but accurately. Brian J was the lead both times. You could tell he has a thorough knowledge of the business and knows what he is doing. If you have delicate, fragile items, he can get the job done well This company is in my cell phone for future reference and I highly recommend. Thx

Called to set up a moving & seemed like I was on the phone by myself. Had to pretty much ask &…read moreanswer all my own questions. Didn't even seem like she was taking down anything. Didn't get an estimate or anything. Told me she'd call back with availability, nothing. So I went with "Muscular Moving Men" so far there very professional & didn't do a "call back for availability" they just scheduled me & they even asked me the questions of moving out address & all! Even mounting my TV! Ye. Muscular moving men are where to go!

Excellent facility, always clean and secure, Has been a…read moreworry-free experience. Highly recommended

I have stored my travel trailer at different places and have never had the wonderful prompt service…read morethat I had with Surprise RV Storage. If I had a question, I would get a quick response. The guys were always friendly and helpful no matter what I asked. The lot was clean and lined out well. I will recommend them to anyone that needs storage of their RV, trailers, toy haulers, boats and more.

1/10/26. My husband and I got our key stuck in the storage unit. We struggled with it for about a…read morehalf an hour. Oh my goodness we panicked. There wasn't anyone in the front office. I called the office in distress. We FINALLY got our key out. Just as we left they called. The property manager was on vacation. But she was heading to help. We told her she could go home. We were very thankful for their help. I'll get back to them Monday. Need different lock. Lol !! Very thankful for their dedication to their customers satisfaction. You get what you pay for.

I set up to get a month free at the end of August 2025 I received email with storage unit number…read moreand no access code to get in this building. My 6 year old & I were a victim of a burglary. My friend had a storage in same place so we were able to rush to get our stuff out of apt as my daughter was traumatized from the burglary. Was able to put household items in storage. To not being able to get access. My phone was one of the items that was taken so we were recieving with getting help with rides to try to talk to an employee at others people's convenience or last minutes during business hours we went to the storage over 10 times to try to get access as I was not once able to get in building with an access code. And we moved to a shelter in coolidge over a hour drive from mesa. I finally got a phone october I was locked out of my emails until I got my number due to 2 step verification. I finally was able to call and ask why employees are never in office as I waited for over 3 hours multiple different days to try to speak with an employee. Then once I got a phone I called the number and a man name Gabe from the Tempe office said employees work virtual . I said yes it says on the door specific hours and 2 days out of the week are virtual. And told me basically only way to talk with someone in office is to call and schedule a day to come in. So the hours on the door are incorrect. And I explained I did not have a phone. That I still haven't been able to use my access code. That now i owe Sept October and now November and he's the manager and despite the situation he stated it doesn't matter if my code wasn't working and never worked and doesn't matter that the employees that are supposed to be working on site aren't in the front they are locking the front doors and put the clock when they will be back like they are on lunch but the time they put they will be back no one ever comes to the front. And if I want access I have to pay $300 per each month to get my stuff out. And that I wasn't able to speak with anyone higher then him to explain what happened. That they can clearly see in the system my access code was never used to get in and haven't been able to get in to recover myself belongings even 1 week after. And the employees get busy and other customers they have to assist if I want to talk with someone I need to setup a time to come in so someone will be available. I don't recommend this place at all. So much for caring about your customers