Yesterday I removed all my stuff inside the storage and I've been renting this storage for more than a year. And yesterday I was disappointed to the black lady that working in there because I was putting my stuff on my truck and she closed the door without telling me she didn't even ask me if "can I just close the door?" She just closed it without telling me and I still have stuff inside that storage and I didn't even talk to her but she give me attitude like she own that whole storage. Onghad, I came to the office and theres 1 guy help me to cancel my rental but the lady she was sitting on the other side and I wasn't talking to her and she was like "so hey! Did you remove your lock there!?" And I was like yeah I have it on me so I give it to the guy. And I'm not even talking to her. And they said I'll just receive my receipt but until now I haven't receive it yet. Hopefully this is not gonna happen to others people again. read more

Extra Space Storage - Self Storage Near Me - Hawthorne, California

I'm going give it 2 stars for customer service and for a short renting period it's good...They increased my rent at 6 months, I accepted, at a year of being an excellent customer, meaning payments on time, never complain, I got another raise on the rent for $100.00 additionally to $148 I'm currently paying. I cancelled, whatever I have in there isn't worth what I'm paying for a year about $1700/ year which is already a lot, not including the additional raise. Clearly they only care about making money and not keeping a good customer. read more

Amazing staff and the place is very well maintained, the service here is great. I'd recommend to anyone looking for somewhere trustworthy for their belongings read more

Very friendly staff and a very clean facility super professional and reasonable too! Would highly recommend to anyone wanting to rent a storage space!! read more

When I was calling around to look for storage units in the area I came across extra space storage and chose them based on their prices and service. I had the pleasure of working with Omar. Moving is always a stressful time and I was unsure of how long I was going to be needing the storage unit. Omar walked me through all of my options and what would be best for me financially based on the time I would need to store my belongings. Throughout the process he was very helpful and ensured I understood everything that I needed to rent my storage unit. If I am ever looking for a storage unit in the future I will be sure to reach out to Omar again! read more

Great place to store your belongings staff is really on top of things and the manager Omar is super friendly and very helpful.this is my second time renting from this extra space location it's convenient clean and easily accessible.weather it be storing your toys or stuff for work this is a great place to keep your possessions safe read more

I came in today to try to get a unit the door was locked and it said be back at a certain time so I went home and came back now the sign says a different time . This is very inconvenient for people who have other things to do . I was really hoping to get a unit here but after this I will take my business somewhere else . How irresponsible of this company .!!! Better your customer service .!! How annoying .!! read more

Well, well, well, I had my storage for over three years now. Over the course of the years, the price for rental and insurance has increased about 35% more. I needed my storage so, I decided to keep the storage because it was convenient and I also thought this place was SECURE. Boy, was I WRONG! Despite all the security codes it take me to get in and out of this place. Someone else was able to get in and out without being video taped ( or that's what I was told). Breaking into multiple units taking big items. What happen to the security code tracking THEN? Yeah! Are you thinking what I'm THINKING? INSIDE JOB!! BEWARE, BEWARE, BEWARE. Now I have to waste my time fighting with an Insurance company that's on extra space storage side. I'm just saying! Wow read more

I am literally going though the worse time of my life trying to leave an physically and emotionally abusive relationship and in planning my exit, I reached out to this place to ask about rates and specials and was routed to one of the sweetest helpful representatives I have ever spoken with. She offered a 5X5 with first month free and $92 monthly. She said all that would need to pay today is $24. I accepted and she let me know that she will forward my information along with this deal to one of the representatives from the actual location and they would be calling me back to do the leasing agreement. The person that called back was so unhelpful. He explained insurance is required so I asked can I have third party insurance or is insurance required through them, he proceeds to tell me that he doesn't I can get third party insurance from my auto insurance policy and I asked if I could would it be accepted. He tells me it would. Fine. I asked do you required the paperwork today to reserve the unit, he says yes but it's first come first serve on the unit but he can put I declined the insurance. I simply asked if you can mark declined insurance to reserve the unit how is it required for the unit... is it required or not .. he begins to stutter saying it is required but ... I stopped him at but because I am seriously just trying to get out of my situation and I said I will just pay for insurance through them and can I have the rates... then I asked just tell me today's total so I can reserve the unit .. he begins running down totals I wasn't familiar with or the total I asked for, laughed at me and was rude and nonchalant. His attitude literally decline everything all together and the funny thing is I called another company first due to their rating on here but decided to give them a chance. I am happy I didn't spend a dime here read more

Used Extra Space storage for over a year to store my parents furniture and belongings while they stayed with me during the covid pandemic and never had any issues. Everything was exactly how we left it when we went to go pick it up. I will definitely use extra space storage again if needed. read more

I have rented a storage room in this facility for more than 10 years and the management has always been very helpful. I would highly recommend storing your goods here. read more

Extremely rude manager and staff! After a clear reservation and notification that I was on my way, she closed the office as I was walking in an refused to provide me service. Very poorly managed business. I hope the owner of this facility understands that's not how you run a business and gets their act together. what kind of a place turns away business when ther eis two people working? Horrible experience, I would stay away! read more

This place is absolute trash! If you don't want you stuff vandalized and for the insurance company to play games and send you around in circles, I highly suggest that you stay away from this place and go put your stuff somewhere else that is safe. I have been storing my stuff with these people for over a year now and all I have gotten is constant rent increase, disrespectful site managers and also got my storage space vandalized. They have no customer service and no regard for your items. I highly suggest that people stay away from this place. All they want is your money read more

I reserved a storage unit here because it looked clean & new from the outside. When I arrived to look at the unit I reserved, there was a sign on the door saying they would return at 2:30. When I returned at 2:45, the sign on the door had changed to 3:00. I waited until 3:13 and no one arrived. There were multiple people waiting as well. I just left & reserved with their competitor, Public Storage. When I reserved with PS, someone called me in less than 15 minutes. Something that Extra Space said they would also do, yet never did. I'd rather pay a little more for great customer service. Extra Space doesn't seem to care in the slightest about their service. read more

The manager at the site name Melody was amazing. I appreciate her service and outgoing personality. She really made me feel welcomed and in good hands. read more

Joslyn This place is very clean and the staff is very helpful and I'm really happy I found this place read more

From the time I first met her Aisha Savage had been more than professional,more than helpful, more than kind . I am glad I chose extra storage and more glad of this location. As long as I need storage I stay here read more