We needed a trailer last minute, and JayCee went over and above to find us one, and then to help get our hitch in order and set up to get our electrical connections correctly for the trip to happen - all while going back and forth to help other customers at the same time! This man is an expert at so many things! He deserves a raise! read more

VERY unprofessional. VERY inconsiderate. VERY deceptive. I reserved a 15ft truck on Saturday for 9am on Sunday. I arrived at 8:55am, and there were 8 people in line with one frustrated employee at the counter working very slowly. I finally was able to drive the truck away at 10:16. I returned the truck a little after 1 in the afternoon that same day with more gas in it than when I left, and a yard guy took the keys and said that they would email my receipt. Receipt never showed up, but the next morning there was an additional u-haul charge for $19.68. I returned back on Monday morning to discuss it with them, and there was another long line of frustrated people inside, and nobody at the counter. I decided to leave, and eat the loss, because it wasn't worth ruining my entire day over it. I will NEVER......EVER patronize this location again. The management there is totally F#@K*D UP, and the place is a TOTAL SH!T-SHOW!! read more

U-Haul - Gardena - Beginning mileage and gas level - Self Storage Near Me - Gardena, California

See all

Customer Service, extremely unprofessional, rude, disorganized. I followed the address on the app and it directed me blocks away (El Segundo Blvd) from the actual location. Which made me late and caused a ton of confusion and trouble. No parking for customers when I finally found the location. I was rudely directed to find the van by pressing the panic button and follow the sound, then I had to go back inside because my van was blocked in by many other trucks. Mobile pick up/drop off confusing and did not work properly. I also was not aware or updated that dolly's were unavailable and made my move very difficult, then I was charged for a "missing dolly" at pick up, that was never given to me. I've used Uhaul in the past many times and this was the worst experience. Listen to the reviews, do NOT go to this location! read more

The staff is very friendly. I was in and out in less than 5 minutes. They didn't pressure me for any extra add ons, and they provided me with the van I needed. The prices are good. I paid for 50 miles, but I only used 30 miles so they charged me only what I used. When I returned the truck, no hassle just dropped it off and their staff took over and inspected the vehicle. Cameron is an excellent staff member he needs a raise. He inspected the vehicle efficiently and promptly. I'll be back during my next move. read more

To have one employee at the desk on a Saturday morning towards the end of the month when people are usually moving is ridiculous. Add to that the employee working definitely did not want to be there. Her attitude and "customer service" were both terrible. We reserved online which didn't seem to make any difference in the speed of the transaction. We had ordered a dolly and were told there were none and that they can't be responsible if other customers don't bring the dolly back. The person giving out the rental vehicles was equally not interested in any type of good customer service. I had hopes that when we returned the rental that there would be a different employee attitude. Nope. Although this location is very convenient geographically, I would drive miles out of the way to avoid going here ever again. I get that places are short handed these days but the people that are working don't seem to want to be there. PS - the reason we were renting was to clear out the apt of our son that just died. So the moral of the story - be nice! You never know what someone is dealing with. read more

Just came here to put propane lady with the green hair asked if I need a receipt before doing anything then ask for my credit card numbers which I told her I'm gonna pay inside cause I didn't feel comfortable. Turned around mad. I don't get it.... Lazy and rude. read more

Lenaya was the name of the person who gave me trash service. She's sounds like she hates working for U-Haul. She basically said go make a reservation online and stop bugging her while she's on her phone scrolling. read more

This isn't my usual UhAul. But I bought a very large piece of furniture at swap and this was the closest. I needed a van and was quickly taken care of and on my way. Only needed it for a short while and within an hour I was back in my own car. Thanks for the excellent service!!! read more

Last Friday (December 19th), I went to pick up a truck and a Dolly I had reserved at this location. I tried to follow the address link provided in the app, but it directed me almost two blocks away from the actual store, which caused me to drive around several times trying to find the place. When I finally arrived, the staff told me that the Dolly was unavailable. I asked whether the Dolly fee would be refunded, but received no clear answer. I had no choice but to proceed with the rental. The truck had almost no fuel, and I was told that if I filled it up halfway, they would deduct $40 from the receipt. However, the amount of gas corresponding to that $40 was actually only about a quarter of a tank. I refueled to that amount and took photos for documentation. I trusted that the partial refund would be processed, but the charge still has not been properly handled by my card issuer. I also do not know whether the Dolly fee was refunded. When I contacted U-Haul customer service about the fuel charge, I was told that excess fuel charges are not refundable according to policy. I feel that this misguidance caused me a loss, and it honestly feels no different from being scammed. It seems like small-amount customers are being ignored, and the service from the moment the reserved Dolly was unavailable was extremely frustrating. (If an item is reserved, there should be one ready for pick-up -- that's standard procedure.) I was very disappointed with my first experience here. If anyone else has experienced a similar issue, be aware that any verbal promises from staff regarding fuel refunds should not be trusted. read more

I went yesterday to fill my propane tank at this location because the WEBSITE stated everything propane related was in working order. Got to the location only one person at the register and the line was looong, myself and the other customers had to have been standing in line at least 20 minutes. When it was finally my turn to be serviced, the young lady advised me to let the gentleman outside know I needed a refill. When I approached the young man (I forgot his name) he stated while chuckling, "the propane was out of order." I asked , well why isnt there any signs stating such. I immediately left. There was nothing on the tank, or the front doors. Uhaul please do better. Proper signage would've prevented this review. And to the young man that laughed in my face, DO BETTER! read more

This U-haul team has great customer service. Although, when I went it was busy and crowded with customers returning and trying to book vehicles and the phone ringing like crazy. They acknowledged everyone and provided service as fast as they could. Please give teams like this grace. They are dealing with high traffic with not the most pleasant or patient customers. Job well done. Thank you for maintaining good service and professionalism. read more

Service is awful. The worse the employees will see you and ignore you. They seem super lazy.

I called to ask if they had a dolly with the truck rentals cause we had just left one that didn't. A woman answered the phone and before I can ask my question I was placed on hold. Remained on hold for 10mins. Hung up called back same thing. Arrived to this location and the customer service was extremely poor. They are understaff and no one moves with a sense of urgency. They were moving so slow the line end up out the door without moving for 20mins. Jaycee arrived to his self and saved the day with fast service. Other employees lack professionalism and self motivation. read more

U-Haul - Gardena - Uhual Gardena - Self Storage Near Me - Gardena, California

The service at this facility is abysmal. Understaffed? Only 2 employees on site Saturday morning? If your thing just hanging around Uhaul for hours at a time, while employees ignore you, this is the number one location in South Bay. If it's not your thing STAY AWAY! read more

Traysean I've been using U-Haul trailer rentals for the better part of a decade and typically rent trailers of all sizes every other week over that time. I have not run across anyone more helpful expedient, kind, and customer service oriented than Traysean in of my time working with Uhaul. I hope that management sees his work ethic and dedication to his duties. I am always impressed with the amount of effort he puts in to his work particularly on days when he is the only staff member on the ground managing eight or nine individuals needs at a time. read more

Last minute need for a large 20 foot truck and this UHaul location came through. Service was decent, present credentials, hand over a credit card and we were in and out in minutes flat. Hardest part was learning to maneuver the beast of a truck. Whole new respect for the drivers who make this a career...on bigger vehicles! One short drive and it becomes apparent how bad everyday drivers (in cars) are, wholly guacamole so bad it makes your teenage driving years almost look professional. In any case, do yourself a favor and buy the full insurance. Don't take chances with that. On my short visit to the location I could see they have everything one would need for a successful move. Okay in my dreams I'd love some hunk-a-licious centerfold dream men to be my personal movers but alas, that is one service you can't get here. At least I don't think you can, I didn't ask but these days anything is possible am I right? Spacious parking, driveways and an enormous lot - perfect for maneuvering for easy returns or rentals. I did have to call and extend the rental for one day, though it was painless it felt like I stumped the rep who answered. After some non-committal and timid responses, she could feel the pressure of her lack of knowledge and soon decided on placing me on hold to get a firm response. Admittedly I wasn't confident the info I was given was 100% accurate so I called back for confirmation. Assured I had the right info I quickly got over that exchange and chalked it up to a learning experience. I gave the rep the benefit of the doubt that she is new, and left it at that. Ask questions. Don't assume, reconfirm, buy insurance, be patient and slow down and by all means smile and pay attention to the knuckleheads on the road. read more

U-Haul - Gardena - Vans, trucks, trailers, storage pods and garages, unicorns ..they have it all. - Self Storage Near Me - Gardena, California

Wow I'm suprised this place has 3 stars. I came in and rented a cargo van on a sunday, I asked for a utility dolly and they had none, so I rented an appliance dolly no biggie it was a couple of extra bucks. While checking out I get an estimated total of $68 for a $19.95 van going 20miles. I said you added insurance didn't you, the lady said yes it is mandatory, I was going to get it this time so I didn't dispute it, but I used to work for Uhaul 20+ years ago. Insurance is not mandatory. I used a major credit card and didn't care about the deposit. That was the first red flag, so she gave me the keys and bought the appliance dolly to the front desk, they didnt mention where the van was or anything but like I said, I used to work for Uhaul so I can find the van myself. I go to put the dolly in the back and what do you know, there's already an appliance dolly in the back, so I return the one she left at the front desk to the guy outside and explain, he says no problem keep the one in the back and leave this one. Cool so I leave for 2 or 3 hours and bring the van back. There were about 6 trucks in front of me. When I get out and go inside they ask was everything ok and did you fill it back up. I said yes then I explained the appliance dolly situation again. They said no problem leave us the keys and we will email you a receipt. I have heard them tell multiple people this. I do that and wait for the receipt. That day nothing. Today I get a receipt emailed to me and guess what, there's a charge of $200 for not returning the appliance dolly. Smh. Obviously I call to complain and get sent to a call center to file my claim, I am awaiting the results. This is ridiculous. I know it's their mistake so I will get my money back, but everything was explained as I dropped it off. That's what makes this so bad. read more

Today I'm giving 5 stars. Donnis, the General Manager and everyone I interacted with was professional and friendly. I had a complication in my rental, but they worked quickly to fix it and make sure I was happy with the results. And I know it's a small thing, but the bathroom was clean. Overall, this was a much more pleasant experience than other U-Haul's that I've been to. read more

Spend 20 minutes waiting for an attendant at propane refill after going inside to ask for help. I was told to stand by and someone would be right out. No one ever came. Went back inside to have someone else tell me they're out of propane. Meanwhile attendants inside sitting on phones... stay away read more

Associates are extremely rude I've had 3 visits with this establishment and each time I get someone who treats me horrible. They have fumbled my costs almost each time. This last time took the cake and will NEVER go there read more

I rarely leave a negative review, but I recommend that you avoid this UHaul if you want any modification work done on your vehicle receiver hitch. I made a reservation a couple of weeks ahead on the UHaul website. I called the facility on the morning of to confirm. I was told, "The person who does that work doesn't come in on Thursday." They were not apologetic and weren't supportive when I inquired about scheduling for another day. I got much better service at Torrance UHaul at the corner of Hawthorne and PCH. read more

Great location, easy to get in and out of. Rented a 10' truck and a climate controlled storage unit. And if you ever have a problem, just give the mgr Donis a call and he'll fix it! read more

Spring on roll up door was broken. Struggled to open door, then door would slam shut. No anchors on left wall to anchor or stuff down or across to order wall. Inside the trailer smelled like cigarette smoke. Left blinker light went out on trailer few days into reservation. Overall appearance of trailer was in disrepair and was below average for any of the previous rentals I've had from U-Haul. Considering different location for future rentals read more

I had the most horrendous experience at U-Haul in Gardena. I made an online reservation for a truck, only to arrive and find out they not only didn't have my reserved truck, but they gave it away to someone else! They claimed all their trucks had issues like stolen parts and no gas. The wait time was excruciatingly long, comparable to the DMV. This location desperately needs a corporate intervention. Avoid at all costs! read more

Got there to pick up my pre-reserved truck to find out the gas had been siphoned dry the night before. "Ha ha. Yeah, that happens. (Because the boss is too cheap to buy locking gas caps?!?!) We may need to send you to another UHaul." "You don't have any gas?" "Oh yeah. Let me look. Nope. All the gas cans are empty." I had to go get gas and bring it back, which worked out. The rolling door was stuck and the lock had been cut off, but not replaced, so I had to use my bike lock. It looked like there was only one guy working that had a clue. I'm guessing an absent & cheap boss. And just out of curiosity, why doesn't UHaul require that rentals are returned full of gas, like a car rental. That's the second time I've rented a truck (different UHaul locations) that it was given to me empty or almost empty where the person checking me out was completely unfazed (before we knew it was siphoned). read more

Knowledgeable staff and very adaptable. I was not able to access the truck they originally booked for me and they quickly pivoted me to a new truck and got me in my way. Donnis helped me check out and also took my follow up call to answer a quick question on my drop off location. He is very knowledgeable and took care of what I needed. read more

Quick & easy! The total payment was even less than what expected. This place or me worked very well; thank you!

A perfectly pleasurable experience. It was obvious from the beginning that your employees love what they are doing! when picking up a trailer I dealt with Don who made my day. He was pleasant, professional and helpful. The man who returned the trailer for us was friendly and just as pleasant to deal with. Uhaul should be proud of this team. I can't recommend them highly enough! Matt Blondon read more

This place is the worse. They need to hire better people to work here. Every time I go for propane, it takes forever to get any service. The last time I went, I pushed the button for service as the sign says and nobody came out. I waited 5min and nobody came. I went in and a guy was just sitting there. No other customers in there. I tell him I need a propane refill. He says there is only one other guy there but he will come out to fill the tank. He then looks at my takes and says they are expired he can't refill them. These are tanks I propane exchanged at Lowe's last year. A bunch of crap. These people don't want to work and have no customer service experience. I took the tanks to Lowe's and exchanged them with no issue. Save your self the heartache and just go to Lowe's instead. read more

I brought in my empty Propane tank to get a refill and the attendant filled my tank and also rang me up at the register. He had me in and out within 10-minutes. read more

Been here a couple times now and they are very efficient and nice. The times the gentleman have helped the service is super quick. Would definitely recommend this location. read more

Overall I had a beautiful experience thanks to the manager Dom and the other young man with blonde dreads who works there. I wasn't able to catch his name. (I had a bad experience at the Inglewood location on La Brea this morning due to an appointment change made the day before with no notice and poor quality customer service. Which caused a delay in my moving and more money.) And these two men went above and beyond which made up for what the other location had done. They're short staffed at the moment, but they're working hard so be patient! read more

Want to get stellar service at Uhaul Gardena? Here's how... 1. Know one of the brothers that work there 2. Show up with cash to get in and out quickly 3. K ow and brother and have cash, shit you're golden Otherwise don't expect anything but crap service. GHETTO read more

Got there at 7am when they first opened and Devon, the assistant manager, was their to welcome us in. Our appointment was at 7:30am for 2 of their largest trucks. They had us set up and out in about 25 min. He gave us advice on the best timeframe for our move and the equipment we would need because we were off. Wehen we returned it he worked with us for some things we didn't use and it was a budget saver. Definitely recommend! read more

I had the worst experience at this location, first of all I made a reservation on Friday go to pick up the truck on Saturday no truck. The counter guy was so unhelpful and professional and could care less about about customer service. He said sorry we have no trucks I said what is the point of making a reservation if you wont have a truck. His response it happens here all the time absolutely the worst thing to tell a customer. He definitely did not try to help at all brushed me off and said no other location could help.. WTH. I will never go back to this location EVER. and I hope no one else does either.. they all need retraining and if the manager is anything like his staff if feel very bad for this store and future customers.. POOR SERVICE 10 THUMBS DOWN. read more

The workers here are very unprofessional, I called to ask questions about my past rental I was over charged and when I asked about it the rep that answered was having a conversation with the other employees and as I was speaking she kept asking me to repeat myself because she was more into her conversation then trying to help me. She also raised her voice as if she was frustrated when I didn't understand why I was being charged so much. I would never spend my money at this location they are very tacky and unprofessional and they also need to take a customer service course. I'm mad that I had to leave a star in order to complete this review they deserve a negative star rating read more

Customer service is HORRIBLE. Gave us the truck with no gas but we have to return it with more gas than what they left it with? The truck smelled and was so dirty. read more

Sign on the building (Rosecrans and Van Ness) says "Hitches!" The UHaul website says "hitches!" The counter person had noooo problem charging my credit card $327 to install a hitch on my Honda CR-V (one of the most popular vehicles in the US)...and, after getting the money, *then* she checks to see if they have the right hitch. No? I made the appointment on the UHaul website two weeks prior, showed up as promised at the appointed time, paid **in advance,** and whoof! NO hitch. "We have to order it...we'll contact you when it arrives." More than two weeks later, I finally dropped by and asked where my hitch is? The manager looked it up...and, oh! They never ordered it. No idea if or when it might show up. Didn't stop them from making the installation appointment; certainly didn't stop them from charging my credit card. They did do a charge back, while I stood there for about 15 minutes and the counter person endlessly pecked away at her keyboard. So, in essence, they don't install hitches, despite all the clues to the contrary. What they did do, though, is waste a lot of my time. read more

U-Haul - Gardena - Self Storage Near Me - Gardena, California

This particular U-Haul has never failed me before. Boy, but when they did, they TRULY did it in a spectacular way. I reserved a 15-footer truck to be picked up on Halloween for a one-way NorCal trip THREE WEEKS PRIOR. "No problem." 2 days before said pick-up, i get a text saying my truck is ready to be picked up. AT BELLFLOWER. WTH!? So, I called this particular U-Haul and asked about the mix-up. I was told there was no mix-up, I had to pick up said truck 45 minutes away. I made a request to have the truck transferred to this location since the pick up wasn't going to be another 48 hours, but was told, "We no longer do that. Sorry." I spoke to a couple of people. Both said, "Sorry. There's nothing more we can do." No explanations, no reasons provided. I had no choice but to go out of my way. Forced to make the drive, and since it was rush hour, I ended up wasting a couple of hours and unnecessary wasting fuel. Will consider other truck rental companies should the need come up again in the future. read more

Honestly, this U-Haul location deserves no stars-zip, nada, it was the worst customer service & agreed they make no effort to acknowledge or speak to you. It was obvious they were all miserable working & the young man that we drove up to, dropping off the vehicle to was a rude jack ass (f word came to mind). I have felt more reception at courthouse getting sentenced than coming here. In fact, I preferred the cold treatment from the first older gentleman when we were picking up the vehicle- he drilled us thru the process speaking very little, but at least he wasn't talking out of his ass like that fool did to my husband. Even those guys at pierce shops & tattoo parlors are bit more amiable. Come here for the crappy customer treatment, stay here for the abuse; This is the go to place to get dumped on. If your use to professional businesses who value & treat their customers with respect & say words like "hi, please, and thank you" make sure you look for the 5 star reviews ELSEWHERE first before going. The recent poor & low star reviews here at this location speak for themselves. read more