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Extra Space Storage

3.5 (97 reviews)
Open 6:00 am - 10:00 pm

Services - Extra Space Storage

Self storage

Vehicle storage

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Wedding dress
Mike G.

I moved out of my unit today and there was Rat poop and urine all over our stuff. My wife's wedding dress was there and it is destroyed due to rat urine. This place is not what I thought it would be. I would never recommend a place that lets this happen to their customers.

Robert G.

If you have to accept the burden of a storage facility unit and if alongside north 280 is useful, then do yourself a favor and talk to Jovita the store manager at 3601 Junipero Serra. Jovita gets 5 stars. But the facility overall loses 1 star due to not providing access to my unit after 10 pm, and because their staff buggy doesn't have a magnet on the bottom to pick up nails and screws and stray metal shards from the ground as they travel around the property.

Storage unit broken into
Stacey N.

DO NOT STORE YOUR BELONGINGS HERE. First off, like others have mentioned, we also found rat droppings in our unit. Luckily, all of our stuff was in plastic containers. But that isn't even the worst of it. After storing our belongings here for months, we went to start emptying our unit out and noticed the people in the unit next to ours had CUT OUT A HUGE PORTION OF THE SHARED WALL to get into our unit. We have no idea how long they had access to our unit. And the very worst part is, admin at Extra Space Storage is doing absolutely nothing to rectify this. They said it is on us to file a police report. They won't even look into who occupied the unit in question. Cherry on top is this apparently isn't the first time it's happened at this location, as mentioned by the office staff. Maybe invest in walls that people can't easily cut through? Especially since this is an ongoing issue. Security is nonexistent. People can easily get in to the complex by following others in through the gate. Needless to say, we'll never do business with them again and will share this information with everyone we know in the area. What a scam.

I never throw my containers in vertically.
Chrizelle A.

Just found out that my storage was broken into. My lock which was provided by the storage company was tampered with and my belongings were rummaged through. Not entirely sure what was taken but I had portraits from high school with my name on them that were looked through. I feel SO violated. There's also NO cameras in the hallways to check who was messing with my storage unit. DO NOT recommend this place to ensure your belongings are safe. DO NOT use their locks either, they can be easily compromised.

Rat poop.
Frances M.

REPOST BECAUSE THEY DELETED MY ORIGINAL POST: This facility is dirty and full of rats. I am trying to move out of my storage unit because they keep raising the price of my SMALL unit so I walked into the business and was hit in the face by the smell of urine. Even worse, there is rat poop all over my stuff (all of my clothes, bedding, shoes, just everywhere). How are you constantly raising the price when you have rats? |had a mental breakdown because this is all of my personal belongings that have sentimental value. I went to the front desk and she gave me one and a half pair of gloves and half full Clorox wipes. I then called the customer service number and the first thing that the lady on the phone made sure to tell me was that they don't celebrate Juneteenth. What does that have to do with my clothes being full of rat poop and why is that the first thing you tell your Black customer? Just don't take your business here, I regret it and so will you.

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4 years ago

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Emily S.

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6 years ago

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6 years ago

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8 years ago

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4 years ago

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4 years ago

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4 years ago

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12 years ago

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7 years ago

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7 years ago

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4 years ago

very easy set up and check out process! reasonable pricing and plenty of availability

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Emily S.

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6 years ago

Jenica was a great help for my 1st time renting a storage and it was a great experience. Highly recommended this place.

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7 years ago

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11 years ago

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9 years ago

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17 years ago

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12 years ago

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11 years ago

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14 years ago

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11 years ago

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16 years ago

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12 years ago

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7 years ago

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14 years ago

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11 years ago

Selma Copado offered 1st rate customer service. Everyone was very friendly. They helped my move be stress free!! Happy to be a customer.

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10 years ago

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8 years ago

Excellent service. Just amazing. Clean spaces. The best

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11 years ago

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11 years ago

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9 years ago

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11 years ago

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12 years ago

Irene was fantastic! Staff was friendly and ready to help. Great rental experience

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Ask the Community - Extra Space Storage

Review Highlights - Extra Space Storage

Luvi was very thorough in explaining how to get to my storage space and answered any other questions that I had.

Mentioned in 4 reviews

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FedEx Office Print & Ship Center - Inside!

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Not a fan of their new (well, not really new) shipping practices where they try and get you to use…read moretheir automated shipping system. The problem is that there isn't very much information provided when using that process. An example from today comes to mind. I'm shipping something that has an internal battery back to the manufacturer for repair. It doesn't seem to want to charge. When I went to use the automated check-in system, I was prompted to certify that my package didn't include hazardous materials. But, there isn't any information as to WHAT they consider hazardous. Because I wasn't sure if the battery in the package was considered hazardous, I decided to use the human based check in. The first words out of the person (who was female) who helped me's mouth was, "You know you could have used the automated check-in in." Not hi, not hello...but trying to drive me to that system. When I explained why I was going with human check in, her tone and body language were incredibly condescending. I felt like she was trying to chide me for wanting to ensure I followed their practices. I highlight this interaction because Neal and the team here have been my go to for some time both personally and professionally when I need something printed or shipped. I'm not going to change that, but I really wish they wouldn't treat people who want to be sure they are doing it right so poorly. It's not the first time I've had this challenge. This is why I decided to Yelp it. Customers should know what the experience will be like if you choose not to use their automated process.

Sometimes the lines are long and there's only one employee handling it all. But when there's at…read moreleast two employees the line is swift. So the employees here are great. The company as a whole could improve. I only come here to pick up my FedEx packages since they always deliver when I'm away and I have to sign and present ID to prove I'm over 18 for my package. I wish I could have it just be pick up at location instead of having to go through the process of having to wait for an undelivered email in order to request pick up at location. I feel that they overcharge for boxes and packaging supplies but so does UPS. I much rather support the USPS for packaging supplies.

West Coast Self-Storage Daly City - Daly City storage units at West Coast Self-Storage Daly City

West Coast Self-Storage Daly City

(47 reviews)

We started renting a small storage unit (about 10x10) on 7/31/2022 for $289/month. Since then, the…read morerent has skyrocketed: $289 (2022) - $339 (2023) - $404 (2024) - $444 (2025) - $574 (2026) That's nearly a 100% increase in under four years for the same unit, with no upgrades or added value. Each hike came with the same vague, copy-paste explanation about "market conditions" and "facility costs," but nothing actually changed except the price. This predatory pricing strategy clearly relies on the fact that moving a storage unit is costly, time-consuming, and disruptive for customers. If you rent here, assume the initial rate is temporary and expect aggressive annual increases.

I have a couple of serious concerns with West Coast Storage- Daly City. While the in-person staff…read moreare polite and seem helpful, my overall experience in just five months has left me shocked and disappointed with their business practices. First, when I tried to rent a second unit online, I was offered a reduced rate. However, when I went in person to adjust the location of the unit, I was told I did not qualify for the reduced rate because I was already a tenant. They informed me that it's a system issue and that they would cancel my reservation and re-rent it to me at a higher rate. Needless to say, I canceled the unit entirely. Second, just five months into my contract, I was notified of a nearly 22% rate increase. In all my years of renting storage units, I have only ever seen rent increases after a full year--not a few months in. At no point during signup was I informed this would be the case. Had I known, I would have reconsidered using this facility. When I called to express my concerns, the staff member was polite and assured me he would escalate the issue to the regional manager. Two weeks later, I've heard nothing back. If you are considering this facility, I strongly recommend looking elsewhere. Transparency and fair business practices are essential in this industry, and unfortunately, that has not been my experience here. After renting at multiple other storage facilities, this has left a particularly bad taste in my mouth.

Extra Space Storage - selfstorage - Updated May 2026

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