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U-Haul

1.8 (298 reviews)
Closed 7:00 am - 8:00 pm

Services - U-Haul

Trailer rental

Truck rental

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Reviews With Photos

Ena K.

PSA: CRIME SCENE FOR RENT TW: MURDER I can't believe I am writing this review but this location tried to rent my roommate and I a literal MURDER truck. I received a phone call from my roommate & was left speechless. She informed me that the 20 ft uhaul they gave us had not only crime scene tape on it but dried, smeared blood on the inside of the truck. Her boyfriend opened the back door & came across the left behind crime. She checked the windshield & low and behold there is a tow number followed up by "homicide" written in chalk. She went to speak to a manager, double checking this wasn't some halloween prank/decor. Turns out they had a note in the system saying Sargent Sandy released the truck from the case. They didn't even get it cleaned before renting it out to customers! After doing some research, we come to find out the body was found TWO MONTHS PRIOR. Not only is this a biohazard, who the hell wants their mattress touching a uhaul that had a decaying body in it?! Because this was the last 20 ft truck on their lot, they came to the solution to give us a 26 ft truck for the price of a 20 ft truck with an additional $50 discount. We were told to return the truck by 4 pm, and received a phone call shortly after 4 since we were running a little behind. The audacity to rush us back after trying to give us an actual crime scene of a truck is beyond me. The fact that they even charged us for a uhaul is absolutely absurd. Thanks for the trauma uhaul!

Scratch

Consumers be awared! I got a hit installation for my brand new vehicle at U-Haul recently. Even thought I had to go there three times due to various reasons from them, such as no part, power outage etc. Finally got my hitch installed on the third time. I was so happy to pick up my car and didn't pay attention to check my vehicle throughly. I thought I should trust they are professional to do a good jobs. However, when I pumped gas after I left U-Haul in about 20 minutes, I noticed the damages on the edges on both side of my real quarter panels. I called them right away and they told me to go in next day as the manager is off work soon that day. I went in the next morning and the tech who installed it checking my vehicle and took some photos. He told me he didn't notice earlier and sorry. He asked his manager helped me to file an incident report and told me to follow up with their insurance Repwest. I did what I was told and resubmitted all evidence after as they didn't submit the photos they took. After a month process, I received their final decision to denied their liability of this claim as the Hitch Pro denied to damage my vehicle during installation. If thr hitch tech didn't admit his wrongdoing, he could just tell me that day instead of wasting my time to go through of these. I could just get a lawyer involved for a fair investigation instead of using their own insurance company to against me. My mistake is that I didn't check when I picked it up at the store. Otherwise, they have no excuse to deny it. Just be careful if you bring your vehicle to U-Haul for hitch installation. Make sure you take photos of your car before you hand them the keys and triple check after you pick up the vehicle before you leave the U haul store. Otherwise, it's your loss if any damage they cause. From the damage photos I attached, I don't know how can cause other than someone used tools in the area to force opening the panels. Now I am stuck with the damage marks on my brand new vehicle. I am so sad and so disappointed at U-Haul.

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1 year ago

-0 reviews. Whatever deal you get it's not worth it. We were given a car that has warning codes.

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Ask the Community - U-Haul

Review Highlights - U-Haul

Peter Thurston and Alameda were super helpful when it looked like the trailer we reserved wasn't available.

Mentioned in 3 reviews

Read more highlights

You might also consider

U-Haul

U-Haul

(284 reviews)

Mission

Just completed a move and had a really great experience renting two trucks. We first got a 15'…read moretruck and that went well and after all of the furniture and boxes were moved, went back for a 9' van to move our plants and other remaining items - and we couldn't have been happier with the service and the equipment. Jonathan, one of their managers really helped us out and made the overall experience great!

I have been loaning my (ex) guy to have storage here for awhile. Every time we go, the wait at the…read morecounter is unreasonable. There are never more than two clerks on a weekend day, they can see a long line, yet they will have a tea party with each customer at the counter, discussing the pretty packaging tape that is not even being purchased, maddening! Today we brought 10 bags to add. They had moved his current storage to a different room number without his permission. Then they gave him the wrong new room number. As the cleaning lady was nicely trying to help (although she didn't speak English), my guy got impatient, handed me the key, and walked away. I had to leave the cart with all his stuff in the middle of the hallway and go to the counter. I was told the correct room number but they would not give me the code to get back in through the sliding doors, so I had to leave everything. My guy's fault ultimately but also U-haul's poor customer service. There needs to be MORE clerks, and customers should take a couple minutes NOT a half hour each! No wonder you only have a two-star rating. I own a divorce business with 100 active cases and have a five-star rating. Send your clerks to customer service school!

Penske Truck Rental

Penske Truck Rental

(242 reviews)

Bayview-Hunters Point

I need to share something extremely disappointing that happened to me at the Penske Truck Rental…read morelocation on 33rd St. in Phoenix, Arizona. Recently, I received a call from an unknown number claiming I owed Penske $495 for a past rental. I couldn't verify the number, couldn't call it back, and customer service told me to go into a Penske location to confirm whether the call was legitimate. So I went in to do exactly that. When I arrived, I spoke with a representative named Skyler. He looked up my name and confirmed: I did NOT owe Penske anything I was NOT on a do-not-rent list There was no past-due balance of any kind Instead of helping me understand who was calling me, checking for a possible security breach, or treating my concern seriously, Skyler chose to label me as the problem. He issued a BOLO ("be on the lookout") alert about me through Penske's district management messaging system -- simply because I asked if the call was legitimate. He even went as far as canceling my reservation and blocking me from renting, despite acknowledging that I owed nothing. As a Black man, this experience left me feeling profiled, disrespected, and discriminated against. I walked in asking for help and clarity -- instead, I was treated like a threat. No investigation. No security check. No customer support. Just discrimination and an attempt to deny me service. I'm sharing this because experiences like this happen far too often, and silence protects the wrong people. Penske needs to address this. #Discrimination #RacialProfiling #PenskeTruckRental #PhoenixArizona #CustomerRights #ConsumerProtection

By Thomas J. Anderson…read more Abstract: This review documents a cross-country rental experience with Penske Truck Leasing, specifically a 26-foot box van rented from the Home Depot location on Liberia Avenue in Manassas, VA, and driven to Poulsbo, WA. The journey, spanning over 3,000 miles, revealed systemic failures in vehicle maintenance, customer service coordination, and operational safety. The findings suggest a troubling disregard for basic mechanical integrity and customer welfare, raising serious questions about Penske's fleet management practices. 1. Initial Condition and Departure Upon arrival at the rental site, the vehicle presented immediate visual red flags: dents on all four corners, two substantial cracks in the windshield, and an overall appearance of neglect. When questioned about roadworthiness, the rental agent assured that the truck had been "checked out" and was "good to go." This statement, as later events would prove, was dangerously inaccurate. The DEF (Diesel Exhaust Fluid) tank was only half full, and the fuel gauge hovered between three-quarters and full--minor but telling signs of a lack of pre-rental inspection rigor. These oversights foreshadowed deeper mechanical issues that would emerge en route. 2. Mechanical Deficiencies and Safety Hazards From the outset, the truck exhibited erratic behavior: Lane Departure Warning System: Activated continuously despite proper lane alignment, indicating sensor miscalibration or system failure. Cruise Control: Non-functional, adding fatigue and distraction to a long-haul journey. Steering: Initially tight in spots, later developing severe resistance at top dead center and every quarter turn--symptoms consistent with a failing steering box. The vehicle's powertrain was equally inadequate. Acceleration to 60 MPH took nearly a minute, and the truck could only reach its governed top speed of 70 MPH on downhill grades. This underperformance posed a hazard on highways, especially during merging and overtaking maneuvers. 3. Catastrophic Steering Failure and Emergency Response In Tennessee, the steering system deteriorated to a dangerous level. After 100 miles of battling the wheel, a call to Penske resulted in dispatching a technician who confirmed the failure. A replacement truck--already with 200,000 miles--was delivered via semi tow truck. While Penske promised a 3-3.5 hour wait for the replacement and moving crew, the tow driver arrived early (2.5 hours), but the helpers were delayed by over 4 hours and ultimately unnecessary. The tow driver, acting beyond his duties, assisted with cross-loading--a commendable act of professionalism in stark contrast to Penske's systemic failures. During the tow preparation, a chilling discovery was made: two of the four universal joint cap bolts on the drive shaft were cross-threaded and not fully seated. This defect could have led to catastrophic drive shaft ejection at speed, endangering lives. The original assurance of roadworthiness was not just incorrect--it was potentially criminally negligent. 4. Replacement Vehicle: Marginally Better, Still Flawed The second truck, while not actively dangerous, was far from ideal: Suspension Seat: Unlubricated, producing loud creaks and pops throughout the remainder of the journey. Passenger Window: Would not stay closed. Side Mirrors: Repositioned themselves at speeds over 45 MPH, rendering them useless and requiring constant manual adjustment. These issues, though less severe, reflect a continued pattern of poor maintenance and disregard for driver comfort and safety. 5. Delivery and Administrative Breakdown Upon arrival in Poulsbo, WA, the receiving agent had no record of the rental. The truck was ultimately accepted with a signature on a blank sheet of paper--an astonishing lapse in recordkeeping and accountability. 6. Conclusion This rental experience was not merely inconvenient--it was hazardous. Penske's failure to maintain basic mechanical standards, coupled with poor logistical coordination and administrative oversight, placed the driver and others at serious risk. The discovery of improperly installed drive shaft components alone warrants investigation. Penske's reputation as a reliable provider of commercial vehicles is undermined by this experience. Barring injury or fatality, this case represents a near-worst-case scenario in rental logistics. I will not be using Penske again, and I strongly advise others to scrutinize their rental vehicles thoroughly--or seek alternative providers. Feel free to contact me if you have any questions. Respectfully, Tom Anderson

Ryder Truck Rental - Damaged part under treadmill

Ryder Truck Rental

(29 reviews)

Potrero Hill

Good luck!!!! If you purchase white glove from a furniture company or exercise equipment from…read moreNorditrak direct please don't they contract out with this company and they had two No shows already! Rescheduled twice and two no shows! We couldn't get a hold of anyone from the SF warehouse! Customer service in on the East coast so they have no idea what's going on! I was told the trick broke down so they could t deliver (no cal/no show) the. The second time they reschedule me for a Friday morning 11-4 then to 7pm-9:30pm a call was made stating they were 15 minutes in route and a they were a no show! I was told they were so short staffed. As if I would understand and be okay with that! Bullshit not my problem!!!! how can this company over commit and then charge us for this service and then not follow through!! The damn invoice beat the delivery! How can I pay for something I have yet to receive??? This place should be called Ryder (THE LAST OPTION) Mind you my hubby and I had to move our schedules around at work for both scheduled dates that were rescheduled twice for their (no shows) and hours on hold to only be told there's no supervisor & no way to reach the office in SF! Finally arrived! Paid Ryder extra to assemble all 2000 pieces! Guys were in a hurry and didn't show us how to lift the equipment to store away! So we got familiar with the product before using it and we found it damaged! After 4 weeks of no showing on delivery dates and then putting a damaged part in it to say it's ok for us! Ifit needs to find a more trustworthy 3rd party delivery/white glove service! Now we have to wait for the damage parts to be delivered and repaired once again by the same company! Next time I'll just go to Dick's sporting goods or Costco!

They were contracted out to handle a furniture delivery for me. Impossible to get ahold of,…read moredelivery ended up being weeks past when it was supposed to be. The day of, they gave a 2 hour delivery window (did not show up), did not call with updates, and asked if I would like to reschedule for the following week. Unbelievably incompetent. Update: they ended up cancelled 2 more deliveries. On the phone they said they weren't obligated to keep delivery appointments, and if your order "makes it onto the truck it makes it onto the truck." Still zero accountability- I ended up cancelling the entire thing and ordering from a different company.

U-Haul Box Store of Downtown

U-Haul Box Store of Downtown

(143 reviews)

SoMa

The experience was fine until I returned the vehicle. When I picked up the vehicle, I noticed the…read moretank was only 13/16 full, which I noted in the notes and upload pictures as proof during the initial inspection process through U-Haul. Before I returned the vehicle, I filled the tank to 14/16 full, which was more than what the car had when I got it earlier that morning. I mentioned this to the store clerk when I returned the vehicle to make sure that I wouldn't be charged for gas. Later that night I was emailed the receipt, and I noticed that I was charged a liter of gas at their rate of $6.26. Not only that, but they charged me for 49 miles of driving, when I calculated the entire route to be 37 miles, at $.89/mile, they charged e for 49 miles driven, which is a overcharge of 12 miles for $10.68 for miles I never drove and $6.25 for gas that I didn't use, for a grand total of $16.93 for a $135.34 rental (14.3% overcharge!!) I then went on Yelp and Google and saw a plethora of similar complaints for dishonest and unethical business practices. I came to this place for it's convenient location, but I won't be returning. Avoid it like the plague. Update: I filed a complaint with U-Haul corporate, and the next morning I received a refund for the fuel charge. No refund for extras miles put on the vehicle. People: report to corporate if your feel you've been charged extra, and always takes lots of photos as evidence!

Very slimy business. Count on any truck rental being 3X what your contract says when you rent it…read more- they slip in lots of extra charges, scam you.

U-Haul - truck_rental - Updated May 2026

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