Be careful about after hours return! Was under the impression I could return truck here after hours. The area was completely blocked off by other trucks and inaccessible. After an hour of waiting on the phone with U-Haul support, was unable to contact anyone from this location. Customer support asked me to jump a fence to return my U-Haul keys since the main after hours return entrance was blocked off. Injured myself on the way out -- likely a very nice U-Haul pickup during the daytime but not sure if I would recommend nighttime return. read more

I make a reservation for a 20' truck like 10 days before I need it. U-Haul called me a day before my pickup day and let me know they don't have the truck I selected and offer me 2-10' or a 15' but you have to return it here. they canceled my reservation and nothing happened. u-Haul on Bryant SF. the worst you can imagine. what they offered what they don't have. I did a reservation with Budget, a lot better. read more

This place sucks! I just waited an hour to end up being told I can't get a 10' truck unless I have reservations and the person before told me to wait 30 mins for nothing. Get your information correct next time. read more

15 hours before I'm supposed to pick up a truck - with reservation - got a phone call telling me the truck is not Available and gave me an alternatively of pickup that is 70 miles away from my home and 160 miles to the final destination. read more

The workers are very kind but the location is shady. Beware that the prices here in San Francisco are almost triple from any other U-Haul around the Bay. Call ahead to get quotes, it will save you time & money. read more

The Van I rented was NOT AT THE LOCATION that I had arranged (THE RENTAL PLACE in Sebastopol). I had to drive across town to secure a Van at FIVE STAR TIRES in Santa Rosa. The guy helping me told me that I could return the Van to the original location that I had hoped to rent it from in the first place. (Five minutes from my house) On the late afternoon that I returned the Van (to The Rental Place) I was told that this WAS NOT POSSIBLE, and I had to return it to FIVE STAR TIRES. This was truly impossible for me at that time. THIS COST ME $314.00. I TOOK THIS CHARGE UP WITH U HAUL'S COSTUMER SERVICE and they were unwilling to make it right. Or even care. So: 1.The Van wasn't where I needed it, when I needed it. 2. The incorrect information regarding where to return it cost me $314.00. 3. The customer service and care all the way around was totally abysmal. Wow! Customer service is everything. Get with it U Haul. read more

We made a reservation for mobile pick-up, which did not work at all. Upon completing your check in, you are directed to locate your vehicle, which is impossible because there are at least 80 tightly packed trucks on the lot. This defeated, we got in a long line to wait for our turned at the understaffed counter. Whereupon they assigned us a truck that was completely boxed in. So then we found a helpful employee roaming the lot who tried to help us, but ultimately gave us a truck with a license plate that did not match our rez, so back in line for another 40 minutes. Kafka-esque experience. Come on! You are a logistics company! Logisticize! read more

My boyfriend went yesterday to go and try to pay his friends rental out for him and needed some help in regards to where he had to go to pay and there employees there that were super helpful, Walter along Lydia were amazing and went above and beyond we truly appreciated there professionalism and help it went along way thanks guys we will definitely be coming back. No read more

Went to fill my propane tank last and met an Employee named Walter. 1st time I had ever filled a propane and he was so nice. Took his time and explained everything to me. Great asset to U-Haul. read more

On 9/6/2024, I dropped off my car at U-Haul Moving & Storage at Candlestick around 11 AM for a hitch installation (Order #95967623). I was informed to pick up the car at approximately 3:50 PM. After retrieving my vehicle, I checked the center console and noticed that a $500 Whole Foods gift card and 6 AMC movie tickets were missing. Originally, we had stored 2 gift cards and 8 movie tickets in the center console, but now only 1 gift card and 2 tickets remain. I distinctly remember not placing the tickets under the coin wallet, but when I checked, the remaining 2 tickets were hidden underneath it. This clearly indicates that someone accessed the console, which must have happened after the installation, as U-Haul employees had full access to my car during that time. I filed the police report and claim to repwest, let see what will happen next. I would say the service is good, but the way how it end really ruined the whole experience. read more

If I could give zero stars, I would. This U-Haul location is a decrepit graveyard filled to the brim with incompetent ghouls. We made a reservation online to pick up a 10-foot van on a Saturday morning. Upon confirmation, U-Haul told us that our pickup location would be determined the evening before, Friday. We received no alert. On Saturday morning, just 30 minutes before our scheduled pickup, we received an alert that our pickup location would be in an entirely different city. We go to the pickup location in the next city over and the staff tells us that a they do not have our reservation. We showed them our confirmation email, and they said that a confirmation doesn't mean they have the truck we need, and directed us to call U-haul support because they couldn't do anything. This U-Haul location ruined a major furniture move to Yosemite on a weekend that numerous people had cleared their busy work schedules to accommodate. And they couldn't be bothered to help us rebook the equipment we needed. THIS IS A ZERO STAR REVIEW. Avoid this U-haul location - and any U-haul in general - like the plague. These bloodsuckers will drain the life force from your body with their incredible stupidity and carelessness. It's a miracle this company is still in business being run by a bunch of children with room temperature IQ. read more

Associate was amazing services but it just a little bit long sometimes when you waiting for a truck to be ready. sometimes customers drop off there trucks and didn't close the door all the way so it drank out the batteries they got a jumper but they found me another one to replace mine so I gave 4 stars for my experience. I like the way they immediately fix my problem! Good job guys keep up the good work read more

They completely botched my hitch installation. Half of the bolts were missing, the other half had the wrong size and no nuts. The hitch could have moved or completely separated from my vehicle while towing. They also broke my spare tire holder during the install, which cost me $800. Their insurance refused to pay up and denied responsibility. I had to sue them to get the damages covered. God knows how many vehicles are out on the road with a hitch that's about to pop out - absolutely deplorable. Stay away from this location. read more

-0 reviews. Whatever deal you get it's not worth it. We were given a car that has warning codes.

PSA: CRIME SCENE FOR RENT TW: MURDER I can't believe I am writing this review but this location tried to rent my roommate and I a literal MURDER truck. I received a phone call from my roommate & was left speechless. She informed me that the 20 ft uhaul they gave us had not only crime scene tape on it but dried, smeared blood on the inside of the truck. Her boyfriend opened the back door & came across the left behind crime. She checked the windshield & low and behold there is a tow number followed up by "homicide" written in chalk. She went to speak to a manager, double checking this wasn't some halloween prank/decor. Turns out they had a note in the system saying Sargent Sandy released the truck from the case. They didn't even get it cleaned before renting it out to customers! After doing some research, we come to find out the body was found TWO MONTHS PRIOR. Not only is this a biohazard, who the hell wants their mattress touching a uhaul that had a decaying body in it?! Because this was the last 20 ft truck on their lot, they came to the solution to give us a 26 ft truck for the price of a 20 ft truck with an additional $50 discount. We were told to return the truck by 4 pm, and received a phone call shortly after 4 since we were running a little behind. The audacity to rush us back after trying to give us an actual crime scene of a truck is beyond me. The fact that they even charged us for a uhaul is absolutely absurd. Thanks for the trauma uhaul! read more

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No parking. They have converted nearly 1/2 of the existing customer parking spots with their own equipment, so it's nearly impossible to find parking. Parking was the only reason why I would ever book this location. read more

Consumers be awared! I got a hit installation for my brand new vehicle at U-Haul recently. Even thought I had to go there three times due to various reasons from them, such as no part, power outage etc. Finally got my hitch installed on the third time. I was so happy to pick up my car and didn't pay attention to check my vehicle throughly. I thought I should trust they are professional to do a good jobs. However, when I pumped gas after I left U-Haul in about 20 minutes, I noticed the damages on the edges on both side of my real quarter panels. I called them right away and they told me to go in next day as the manager is off work soon that day. I went in the next morning and the tech who installed it checking my vehicle and took some photos. He told me he didn't notice earlier and sorry. He asked his manager helped me to file an incident report and told me to follow up with their insurance Repwest. I did what I was told and resubmitted all evidence after as they didn't submit the photos they took. After a month process, I received their final decision to denied their liability of this claim as the Hitch Pro denied to damage my vehicle during installation. If thr hitch tech didn't admit his wrongdoing, he could just tell me that day instead of wasting my time to go through of these. I could just get a lawyer involved for a fair investigation instead of using their own insurance company to against me. My mistake is that I didn't check when I picked it up at the store. Otherwise, they have no excuse to deny it. Just be careful if you bring your vehicle to U-Haul for hitch installation. Make sure you take photos of your car before you hand them the keys and triple check after you pick up the vehicle before you leave the U haul store. Otherwise, it's your loss if any damage they cause. From the damage photos I attached, I don't know how can cause other than someone used tools in the area to force opening the panels. Now I am stuck with the damage marks on my brand new vehicle. I am so sad and so disappointed at U-Haul. read more

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I was moving over the weekend and was looking for cheap plastic containers. A quick search and U-Haul option popped up. The nearest location with availability was in San Francisco - near Candlestick Park. I booked 10 containers for the next day. It didn't specify the pick up time on the website, so that meant I could pick up before the location closes at 7pm. Next day, I drove for 1.5 hours after work and reached at 6:30 pm. Positive: The location is easy to find, just off 101. There is ample of parking spots. Apart from U-Haul trucks, moving supplies, there's also a storage facility. Negative: very slow service. I was second in the line. There is no acknowledgement from anyone. They were clearly understaffed - one person tk run the entire location. Anyway after waiting for nearly 25 mins, I was called. The person was friendly. She checked the system and mentioned that our order was cancelled 4 mins back (which was confusing as the system never indicated pick up time). Had to reorder the containers. The containers were very dirty. Also during the move, I realized that the handle is very harsh, so you need to wear gloves to protect your palms getting all red. read more

U-Haul - Truck Rental Near Me - San Francisco, California

The last two times I've used trucks from this site I've been charged an extra day after I returning the truck on time. The last time I returned it a few hours early to avoid any confusion, but my emailed receipt showed I was charged an extra day. Uhaul makes it very difficult to contact customer service to get refunded. And it's not just a rouge employee. This happened a year apart and there were different employees involved. So, it's obviously policy at this location. I'll never rent from here again. read more

I literally NEVER write negative reviews because I'd like to think I'm very understanding, BUT: There was an employee named Wendy who was SO RUDE and passive aggressive. The other location we went to in SJ made sure everything was good to go before charging us for the trailer we needed, and went above and beyond helping us find a solution. Wendy on the other hand? AFTER CHARGING US (and not checking if everything was good to go), all she said was *AND WITH ATTITUDE*: "Uh... you guys were supposed to do that beforehand renting"... she's supposed to be the expert, how would we know? Anyway, I'm sure she could care less about this review and the job but honestly if she just didn't have attitude after we had a long day running around different uHauls, I would not have cared about this issue. I work in customer service too girl if you hate your job so much go find something else to do. You can have a bad day but no need to take it out on others. Wishing you the best tho I guess. For the other lady who helped us, didn't get her name but thank you for being nice. Anyway, ended up driving to a different UHaul location who went above and beyond with helping us. read more

U-Haul is conveniently located ~1 mile from my house so getting a truck rental is no problem, even during the pandemic on a Monday morning. I had to haul a chest freezer from Home Depot and I had no way to get that to fit into my passenger vehicle without tipping it over or doing some very risky roof mount that may or may not work. I booked a rental online literally on the day of. The process was very streamlined because I had provided all my details electronically before dropping by. There was no wait to get a truck and I was given a rental right away on the lot. For a truck rental you'll get a Silverado and it had plenty of power to haul anything you need. I got the keys and was on my way with my electronic rental agreement. My advice here is to make sure you document every nook and cranny on the truck as you will be held liable for anything and everything if you're not careful. Previous damage to the truck was already marked with a repair sticker and it just requires you to reconfirm they still exist. Any new damage that is not already documented requires you to take a photo to append to the rental agreement. I like to take copious photos and I suggest that you do the same in order to release yourself of liability if you don't get the full coverage insurance. If this is too much work or you have doubts about whether or not your automobile coverage will pay for damages (most do not cover rental trucks) then it's $25 to cover the truck for any dents, dings, scratches, and even fender benders. Returning the rental was also quick as I dropped off the keys and made my way back home. I like to take copious photos for documentation purposes so make sure you also get the mileage and fuel level before you leave in case you get dinged for not returning it with the original fuel level. The return area is on a slight downhill slant so if you get the truck back it will show a fuel level lower than what you had and you will automatically be charged with a EZ fuel fee if you're not careful. I had to send a fuel receipt in order to clear this up and was promptly refunded by customer service. read more

The WORST!! I mean WORST workers here! BE WARE! There are other companies besides I haul...we arrived at 7p.m on the dot for our reservation, they were closed! All the workers were working including the manger. The manger said they don't rent trucks past 7p.m but our confirmation said be there at 7p.m. They wouldn't help us, we tried to exit and a husky truck was blocking the exit the worker said "we are closed" I asked where is the exit? He said this one but we are closed. After 5mins of us going back n fourth with a employee he FINALLY moved his truck to let us out! I couldn't believe it, he was trying to keep us hostage or something. I have never expected this type of behavior from a manager of uhaul! THE WORST EMPLOYEES EVER read more

This place is beyond awful. Cancelling appts with very little notice. There's no way to get to someone on the phone at the office so you just have to drive there to talk to someone. The hitch I needed not in stock despite them telling me it was in stock. Finally after 2 months of waiting just going to get a refund. Found another place that can do it tomorrow. I can't believe they exist as a business. Hardly ever have I had a worse experience with a business. STEER CLEAR!!! read more

Where's the 0 star rating??? Made an (advanced) reservation a week ahead. Got the confirmation. When I arrived at the location, had to wait 45min because only 1 person was helping customers, out of 5 kiosks... on top of that, this ONE person was in training and had to keep calling her manager over, for help with the computer. What the hell was the point of doing the advanced reservation? Would hate to see how long this would've been, had I just did a walk-in... WHAT THE F**K?! Get yo $hit together UHaul #WORSTcustomerService read more

Do not use U-Haul Stay away from here. Don't bother their staff . WORST SERVICE without any help, read more

This is the least helpful U-Haul one can find. They lack any professionalism. The general manager is a THUG! They lack any type of customer service. I have reported them to cooperate as a failed franchise Do not go here, you will be very sorry read more

My observations below are being included in my letter to U-Haul corporate headquarters. Observations: Disconnect between U-Haul HQ and the Bayshore location. Protocol is not aligned, or followed. Poor customer service. The customer was told he was wrong by manager, and she was very emotional. Lack of ownership. Drug abuse on-site. I made an appointment through U-Haul's customer service team to purchase and have a hitch installed on my new vehicle; the customer service representative said it would be approximately a one hour appointment, and I could wait there. Upon arriving early for my appointment, I was informed by the on-site associate that it would be a four hour wait, as other customers had dropped off their vehicles before me. I explained what I was told by the CSR on the phone, and that I had rearranged my day for the appointment and I had other places to be within four hours. I was informed by the associate and her manager that they couldn't be held responsible for what the CSR had told me, that it's not an "appointment" but a "drop off." We argued. I showed the U-Haul email confirmation that contradicts exactly what they told me. They couldn't (wouldn't?) honor what I was told by the CSR. The manager raised her voice and got emotional with me, and told me that I was wrong to voice my frustration. Sitting in the waiting room for a very long time, I observed many employees coming and going from the adjacent locked room. Each time the door opened, the wafting smell of pot was obvious. Are the employees using a controlled substance while on the clock? As I sat in the waiting room, I read all of the poor reviews on Yelp about this U-Haul location. I'm worried about the quality of service I am receiving on the hitch and my vehicle. I should have shopped around. Heaven help me! read more

I didn't like this location . . . kinda sketchy the day we visited this location because a couple of Spanish speaking immigrants walked right up to my car sticking there heads INTO my car window vying for work without applying for a legal work permit! I asked them in Spanish if these two men are US Citizens and they replied, "No, Senora-no US nos otros Mexicano . . seulemente habla Espanol . . . no intende English, okay? Tu immagre?" Whoa, what did this guy just ask me??? Hey! . . . This is not safe nor is this good or right for me being interrogated by an illegal alien! I politely replied grimmacing, "No, gracias, Senor. Vaya con dios, okay? I am returning my U-Haul trailer anyway. Muchas gracias." BTW: WARNING! Should you hire these people: You will be fined a ridiculous sum of moola for hiring an illegal alien! Oy-evay! Noooo-don't hire these guys because you can go to jail and/or/both be seriously fined! O=:-O Please do not hire these people hanging outside U-Haul's property! WHY? These people are NOT INSURED or BONDED! DUH! Truly unsafe for you and your family exposing your family in harm's way besides where do these people live anyway-will these people rob you, eh? Think about that question before hiring anyone off the street! Anyway, Joy needed to move, so she rented a U-Haul trailer online. I had to tow the trailer behind my 4 WD 4-Runner because I had purchased the top of the line U-Haul tow hitch from Santa Monica U-Haul in 2003. My tow hitch is awesome and problem-free. The cost to rent a trailer was phenominally, surprisingly inexpensive for the day's usage. I must admit I clocked over 250 miles in one day moving all Joy's stuff from SF to East Bay hauling that U-haul trailer behind my car. The trailer did rattle quite a bit and the tow hitch dipped downwards . . . I must also add I didn't like how MUCH the tow hitch dipped downward-seemed rather unsafe. Especially, when I was going over speed bumps the tow hitch would grind, scrape against the speed bump! Not good at all . . . Upon returning the U-Haul trailer at 6:35 PM (closes at 7 PM!), I waited for an employee for 10 minutes to unhitch the trailer from my 4-Runner. I was biting my fingernails when this guy would show up and unhitch the trailer from my 4-Runner! Then the guy wanted me to back the trailer into the trailer parking spot where he didn't have to physically move the trailer himself. Dude! Do your job! It's not my responsibility to park the trailer where the other trailers are parked! I parked the trailer as close as possible where the other trailers are located so, all you have to do, DUDE is reposition and straighten the trailer into the correct parking spot! O=:-O Oy-evay! How lazy can this dude possibly be??? As my old Santa Monica German roommate, Niels used to say, "Wot a la-mer!" read more

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If I could give this Uhaul place a negative review I would, but unfortunately there is only a one star option. BE VERY CAREFUL WHEN YOU GIVE YOUR CREDIT CARD INFORMATION TO THE EMPLOYEES AT THIS LOCATION. I HAVE HAD MY CREDIT CARD USED ON TWO SEPARATE OCCASIONS. SOMEONE USED MY CREDIT CARD TO BUY GROCERIES. I AM SURE THE MANAGER OR OWNER WILL READ THIS AND ACTUALLY DO SOMETHING ABOUT THIS. IF I HAD THE PROOF, I WOULD DEFINITELY PRESS CHARGES. Be very careful when handing over your information because they have your ID with your photo on file. I could not believe that my credit card was used without being present. They might have used it on an online safeway delivery app or something. That does not even cover the rest of the shitty experience I had there. JASMINE IS THE WORST EMPLOYEE. SHE IS SUPER RUDE AND NEEDS BETTER CUSTOMER TRAINING. Again if you could get your uhaul somewhere else, please do. I will never use bayshore uhaul ever again. Are you kidding me. They gave me a truck that had white smoke coming out the tail pipe for a good 10 miles. The doors did not shut all the way, as I could hear the wind as I was driving on the freeway. They really want you to do everything yourself. Basically, do everything on the app because you will probably have better customer service using AI technology. read more

Unfortunately I have to write U-Haul did a terrible job. A hitch was installed on my Ford Mustang by U-Haul Vallejo on September 1, 2022. When I hooked up the bike rack for the first time, I found that the hitch was completely warped and the rack wasn't easy to install. So I made a new appointment with Uhaul for September 13th in San Francisco. Manager Adelia looked into the issue and was willing to make an exchange. She has ordered a new hitch that should arrive in the shop on October 11th, 2022. I then arranged an assembly appointment with UHaul San Francisco. When I arrived at the agreed time there was no new hitch. A second appointment was made for November 9, 2022. When I got to the shop at 1575 Bayshore Blvd San Francisco there was no mechanic there. When asked, I was able to speak to the manager and she promised that the fitter Alejandro Chavez would repair the car. When I got back to the shop the car wasn't ready. The fitter Alejandro Chavez informed me that he could NOT make an exchange as the bolts were too tight. I then went to KSH Automotive and Kirill and his team solved the problem immediately.http://www.yelp.com/biz/ksh-automotive-san-francisco read more

I now have to agree with most of the reviews here. There was only one person helping customers so the wait was painful even though I had a reservation and was told to expect my hitch would be ready at x it wasn't ready and actually an hour later than told. Plenty of their employees were also coming in and out of areas without wearing masks. read more

Skip. 1. Don't bother calling unless you want to be placed on hold for over 10 minutes, only to be told. ' 2. After hours drop off is outside their gated property with alot of shady people waiting to snatch your trailer. 3. Miscalculated and overcharged card bc they didn't report I returned the trailer. Of course when you call .... See #1. Tips. Take plenty of pictures of the rental before and after. When speaking with staff make sure you note their names. Just in case you need to ask for them. read more

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I have come to this location numerous times over the last 18 months. It is close to where I live and work, and the inventory is large. However, I have had exemplary customer service experiences where the staff are knowledgeable, polite and efficient, and equipment new and ready to go. Then I've had staff who gave information that was not consistent, and equipment that might be in near salvage state. I have a heart for the handful of staff who I see regularly there who endure the chronic state of lack--I know that the budget there is lean, and they make the most of what they have. For that, they have my loyalty. read more

Ugh. I'm not sure what to say except I got what I needed from here and that's about it. I needed some moving boxes and other packaging materials, so I ordered them online for pickup here, thinking that I could bypass any sort of line or wait. However, this place is so disorganized and not well-run that this was not the case. There was only one lady there, so I had to wait in line. Then, when it was my turn, I told her I was here to pick things up that I had ordered online. She was very confused and honestly unnecessarily rude to me about the entire thing. I pulled up the receipt and everything and she STILL was confused about how to help me. FINALLY, after I kept clarifying with her, she confirmed my order and basically just told me to go get the things that I'd ordered and leave. The whole process is just not efficient and really frustrating. Not a good experience here at all, especially with the rude worker, but their materials are cheaper than Home Depot and Lowe's, so up to you if it's worth the headache. read more

So I have a reservation for a one way trailer and Uhaul just called and said they cant guarantee pickup location. They said the pickup could be 100 miles away, but I wouldnt know until the DAY I'M SUPPOSED TO PICK IT UP!!! This is totally unacceptable!! They wanted me to rent a round trip trailer instead. It is NOT what was listed on the website. They can jerk you around with no recourse!!! Wheres the startup disrupting UHaul, becuase there's enough pissed off people that hate them , surely a new company can offer a little competition. read more

This by far is the worst u-haul in all of the Bay Area. First of all, as soon as you walk in it smells as if you're in a cannabis shop! By all means, do what you gotta do but freshen this place up. This facility is also the corporate U-Haul and not a dealer store so you'd expect some kind of professionalism. I do like the ladies at the counter because they are patient and helpful. They were even helping another customer next to me figure out his issues so he could rent a truck. Issue #1 it was pouring rain and we were waiting in our car for a little over 15 minutes for our 20ft truck to be delivered to us. They expected us to wait outside in the rain???? I parked right next to the drop off. As soon as I called and noticed customer service the delivery guy came out knocked on our window saying "y'all have the keys?!" We Gave him the keys and the employee yelled loud and proud "I don't know why y'all staying in the car for?!" Excuse me? We're parked right in front of the delivery, waiting for our car-- just cause you have to stand in the rain waiting for us, doesn't mean we have too! We paid for our dues, please give us the rental on time vs. us waiting 15 minutes... no one else was there waiting! So that guy finally came In delivered our truck rushing over and left the keys in the car huffing and puffing. 2. Issue, I asked to extend the day since it's raining and we didn't want to return the car from Hayward to SF. I was charged another $60, when the customer service rep said I'd only be charged for an extra day which was $39.99! Where'd that extra $20 fees come from and wasn't stated when I had to agree over the phone! 3. I called customer service about it and I understand it's Sunday and you're working but please, be a little more understanding that we paid for services .. 10/10 don't come here. Go to Home Depot! I'm pissed I even went this route. This company hired the rudest people to represent a very popular company. read more

This U-haul is a scam. Please check the van a few more times. I rent one and didn't see there is a big dent. Why I didn't see it, it is a size of the adult fist. But it was cover by smooth paint. When I checked the van, I was looking at where you could see some dent that was obvious with paint off or scratches. When I return they said there is two dents on the hood which is quite big. But the paints were so smooth and you would miss it. You know how much they charge me for the repair. It is only about $150 more or less. Think about it, it would take at least a thousand dollar to have it fix. It is so obvious that it was a set up. I believe I am not the only one. If you got scam too, let us know we can gather together to go to small claim court to get our money back. read more

This is probably the best example of one of the worst run stores in history. We pre-ordered a truck online and they gave us a "self check out" option. Now when you hear "self checkout" you think check out by yourself. We are told once we arrive that we have to walk around the lot to physically find our truck ourselves, but once we find it, go inside and talk to someone anyway. Why in the world would you make us go thru that song and dance? How is that better than just going to the counter and talking to someone from the jump? Instead of the promise of a self check out experience. Nobody could answer why the process was so convoluted. Also nobody helped us find our truck. To top it off, the truck wasn't anywhere to be found after walking the entire lot. So we had to go inside and talk to someone anyway after wasting our time. Once inside there was 1 person helping a huge line of people. Their system wasn't working, which is why the line was so long. Good thing they have free wi-fi, might as well be productive in a place where nothing is. Worst U-haul EVER!!! Wouldn't even recommend to my enemies. read more

This review is for propane refill only. We encountered a very helpful employee in the parking lot; she let us know where on the property to get our propane tanks refilled (it's confusing), and called someone who could help us. He came out after a very short wait and filled both of our tanks. (The propane refill station has a bell you can ring, so that you don't have to wait in the long line inside.) This, after we tried to get propane from the Valero station on San Bruno Ave which is supposedly open 24 hours. The lone person on staff there told us we'd have to come back after noon because there was no one there who could help us at the time. She sounded not a little frustrated. Don't always believe Yelp reviews. Valero Station - 3 1/2 stars, with very good reviews. U-Haul - 2 stars, with awful reviews. read more

Looooongest wait evaer. Maid my reservation at 8 and wasn't able to get to the counter till 9!!! On top of that they didn't provide the towing transport and made me go to another location that is 25 miles away. Thank you U-Haul- you suck! read more