I want to give a Shoutout to Erik for his excellent customer skills. Thank you Extra Space for Hiring perfectly right!!! Jim H. read more

Extra Space Storage - Thank you Extra Space Storage!!! You hired just right!!! you're the BEST Juan S. - Self Storage Near Me - Daly City, California

See all

I had to quickly clear furniture out of my Mother's apartment to make space for her to come home on Hospice. I showed up quite flustered, and the staff here were very kind and accommodating. The storage was on the second floor, and we were able to easily use one of their freight elevators to load everything in at once then meet it upstairs to unload into the unit. Thank you to all the staff there. read more

"Be careful with this place. The first month's rent is cheap, but after 3 months they start increasing the price. It feels like a bait to get you in first, then keep raising the rent. I don't recommend renting here--look somewhere else." read more

I have negative experience at Daly City / Colma Extra Space storage. A lot of rats running between units Manager Jovita Alarcon told me to post 5 star review, when I poster negative, she increased price for my unit second time per year. I think I pay highest price in all CA storages now.619 dollars. This is not her private facility, but she id acting like she's. read more

Aimee helped us and very informative..explained every detailed and show us the storage sizes specially for first timer like us..again thank you so much read more

Stay away from this place. The first month's rent looks cheap, but that's how they lure people in. After about 3 months, they increased my rent by an extra $100, and it keeps going up. What seemed affordable at first quickly became too expensive. Be careful and read the lease terms closely before signing. read more

Really disappointed in their service. They increased my monthly rent by almost $60 without notifying me. I had to find out when my automatic payment alert came on. When it happened last Sunday- I couldn't get a hold of anyone to talk to about this since their offices were closed on Sundays. They have all these promos in the beginning and they lock you in and increase the charges without notifications. After only a few months they start raising the rental charges. Very frustrating. I will have to find a new storage location to rent from since this place increased the monthly charges to an unreasonable amount. read more

I used this storage space throughout my time in college. I wish I could leave this place with a good review but my last experience with them was awful. I went to collect my things and found RAT DROPPINGS throughout the unit and multiple holes in my belongings from RATS chewing through my stuff. I told management about my problem and they did absolutely nothing. I cannot recommend this place if you care about your belongings. read more

I moved out of my unit today and there was Rat poop and urine all over our stuff. My wife's wedding dress was there and it is destroyed due to rat urine. This place is not what I thought it would be. I would never recommend a place that lets this happen to their customers. read more

See all

If you have to accept the burden of a storage facility unit and if alongside north 280 is useful, then do yourself a favor and talk to Jovita the store manager at 3601 Junipero Serra. Jovita gets 5 stars. But the facility overall loses 1 star due to not providing access to my unit after 10 pm, and because their staff buggy doesn't have a magnet on the bottom to pick up nails and screws and stray metal shards from the ground as they travel around the property. read more

Extra Space Storage - Self Storage Near Me - Daly City, California

Just found out that my storage was broken into. My lock which was provided by the storage company was tampered with and my belongings were rummaged through. Not entirely sure what was taken but I had portraits from high school with my name on them that were looked through. I feel SO violated. There's also NO cameras in the hallways to check who was messing with my storage unit. DO NOT recommend this place to ensure your belongings are safe. DO NOT use their locks either, they can be easily compromised. read more

See all

DO NOT STORE YOUR BELONGINGS HERE. First off, like others have mentioned, we also found rat droppings in our unit. Luckily, all of our stuff was in plastic containers. But that isn't even the worst of it. After storing our belongings here for months, we went to start emptying our unit out and noticed the people in the unit next to ours had CUT OUT A HUGE PORTION OF THE SHARED WALL to get into our unit. We have no idea how long they had access to our unit. And the very worst part is, admin at Extra Space Storage is doing absolutely nothing to rectify this. They said it is on us to file a police report. They won't even look into who occupied the unit in question. Cherry on top is this apparently isn't the first time it's happened at this location, as mentioned by the office staff. Maybe invest in walls that people can't easily cut through? Especially since this is an ongoing issue. Security is nonexistent. People can easily get in to the complex by following others in through the gate. Needless to say, we'll never do business with them again and will share this information with everyone we know in the area. What a scam. read more

Extra Space Storage - Storage unit broken into - Self Storage Near Me - Daly City, California

We emptied our storage unit today. Im so glad to be leaving this place. Their outrageous fees continue to rise randomly. After the unit was empty, I went to the office to close my account. I informed the office person that I still had two weeks left and would i be getting a refund. She informed me they don't give refunds! Its all about the money for this establishment. You will be better off going to a different place for your storage needs. read more

Thank you for holding our stuff for a few months! Now that we're cancelling our rent there (it's going up unfortunately ), we appreciate your friendly service and cancelling over the phone was simple! Grateful for no cancelling fees! We appreciate your service! read more

Ellie helped me check out of my space, I needed a larger storage and she made the transition easier

Elle was very helpful with answering questions and the storage facilities were clean , easy to access and secure. thank you. read more

When you're in need of extra space and you really aren't sure of how much space will really hold all your stuff and you need to be financially reasonable about your unit, make sure you ask for Jovita! She is attentive, listens to your needs and will help you from beginning to end to make sure you have exactly what you need. She provides customer service at its finest and I know that I'm well taken care of! You leave knowing you have exactly what you need, what really is suitable for you and that you received the best deal! Thanks Jovita! Extra Storage should be so lucky to know type have an amazing employee who cares about her job and how their customers feel! read more

REPOST BECAUSE THEY DELETED MY ORIGINAL POST: This facility is dirty and full of rats. I am trying to move out of my storage unit because they keep raising the price of my SMALL unit so I walked into the business and was hit in the face by the smell of urine. Even worse, there is rat poop all over my stuff (all of my clothes, bedding, shoes, just everywhere). How are you constantly raising the price when you have rats? |had a mental breakdown because this is all of my personal belongings that have sentimental value. I went to the front desk and she gave me one and a half pair of gloves and half full Clorox wipes. I then called the customer service number and the first thing that the lady on the phone made sure to tell me was that they don't celebrate Juneteenth. What does that have to do with my clothes being full of rat poop and why is that the first thing you tell your Black customer? Just don't take your business here, I regret it and so will you. read more

Extra Space Storage - Rat poop. - Self Storage Near Me - Daly City, California

This business is incredibly dishonest, fraudulent and run by crooks. As proof, these extra space storage crooks advertise a 4x8 storage unit for $130 but as a long time customer, I'm charged $188 for the same 4x8 unit and now the Extra space storage crooks want to increase my rate to $220!!! Ridiculous!!!! Do not do business with this dishonest and unethical company. read more

I would avoid this place. TLDR: they bait & switch with the cheap price and the inside reeks of urine. My husband and I did a lot of research on our options when we needed to move some belongings to make room for a new baby in our apartment. We selected Extra Storage Space because it was reasonably priced and had great reviews. It was super easy to set things up and get into our unit. This is where the positive experience ended. The inside of the facility absolutely reeks of urine. I can't stand going in there because it makes me sick. The unit itself is okay - for now - but I'm nervous the stench will seep through and ruin the clothes I have in there. We were able to deal with the smell because of the cheap price... but it turns out that was just a bait and switch tactic. We rented our unit for a total rate of $244 in August and two months later get a notice in the mail that it's going up to $324. That's a 33% increase! I get needing to raise your prices sometimes but why not do it to incoming customers or after a year or something? If we had known it was going to be $80 more we absolutely would have gone someplace else. At this point we're sort of stuck because life is crazy with a new baby and we'd need to pay movers all over again to get our stuff out. Absolute bummer. Don't make the same mistake we did. read more

I wasn't able to unlock my unit and Jovita was friendly,helpful and quick to solve my problem. She knows her way around a saw and was able to easily cut off my lock and replace it for free and with a smile and great attitude! Thanks Jovita! read more

Safe and convenient. Will come back if I need another storage. Clean, safe, upstairs one are difficult to get too but that's it

The upstairs is full of rats even in my unit eating up my traveling bag! And not only that! The manager out all person should be more kind to customers! She's very rude! She needs more training how to deal with customers!!! She needs to go back to training school to learn how to deal with people!!! read more

READ BEFORE DOING BUSINESS HERE!!!!! I'm disturbed that I even have to come on here and share my experience with this company. It all started when my partner and I had to move from college during covid so this storage space framed themselves as affordable yet each month it seem my price has been raised. During a whole pandemic every month I received a letter in the mail for a price change. Taking advantage of college students during a global pandemic and recession is peak capitalism.. this has caused me to ultimately decided to move my belongings out. To my surprise I came to my unit to find it infested with rat poop and with stenches of urine. I cannot fathom how a space that claims to do regular pest and rodent control could be infested with hazardous animal feces. This completely disturbed me and my partner to see our belongs that we paid for covered in poop. We asked for help from the front desk and all they could over was a pair of gloves and dried out Lysol wipes. We even attempted to call the corporate office with no luck. All the call did was make me feel uncomfortable due to the employee emphasizing the company does not observe Juneteenth. This makes me feel even worse as a Black customer that I decided to invest money into this establishment. This experience is unacceptable I pray that this storage facility gets shut down for their neglect. The customer service is bottom tier. Do not spend money here. Do not be fooled. They will scam you and allow rats to ruin your things. I wish this business nothing but the worst truly. I am beyond emotionally disturbed. read more

Extra Space Storage - Self Storage Near Me - Daly City, California

See all

Easy access , really nice stuff, clean place , always safety! Nice personal at the office. read more

As a customer with Extra Space for over 10 years, I was looking to relocate my existing storage unit closer to San Francisco. My experience with the service at virtually all of Extra Space locations in San Francisco have been nothing short of excellent. However, I would like to give a special shout out to Jovita, the store manager at this location, with helping me make the best informed decision for my situation. read more

I can't remember their names, but maybe it was Dillan? Whoever they were, they were nothing but nice to me on the phone. SO SO SO happy they had first month free, because we had to do renovations that required us to store the large furniture elsewhere for a couple weeks and the cost was so high. Stressing out everyday. Luckily ESS had this great offer, no hidden fees, in and out, and we're all done. Easy process and clean location. Will use again, but hopefully never need to. Thank you! read more

They were very communicative and helpful with accessing my information regarding my unit.

First time using this service and it was amazing. I forgot the young lady's name who helped me but she was very upbeat and patient. She was willing to show me multiple spaces until we found the right one for me. read more

Great place. The lady that helped me out was amazingly sweet. Would recommend anyone to come here.

Ellie R. Was very friendly and so very helpful, the storage is very clean, I was in and out in 15 minutes.

Extra Space Storage offers a low price up front to lure you in, and then jacks up the rate at 3 months. Predatory. I rented a small storage space in Colma for about $85 dollars per month. After 3 months, I received a Rate Change Notice increasing the rent to $148 - a 75% increase. The Notice stated the increase was due to "current market conditions". A 3 month 75% increase in market conditions? Really? Actually, no. The Extra Space Colma website has the same space for $112 and iStorage down the street had one for $82. When I mentioned this to the Extra Space rep in Colma, he agreed to lower my rate to $112. He also made it seem like he was doing me a huge favor. This is my first experience with renting storage (and it will be my last). I wonder. Are all storage companies like this? Or do some of them practice straightforward business practices and treat their customers well? Oh well. Out next month. Good riddance. read more

It is what you'd expect. A basic storage place and nothing special. I gave them 2 stars because my bill has been going up every few months the past year. We recently got a notice stating our bill will increase by $40/month due to market changes. I go online to view costs and my same unit is actually $60/month less now! They hook you in on the deal and gradually increase your rent assuming we would not move out. We out. @publicstorage is down the street and cheaper. See my pics. ***Update, Extra space Storage's response does not say anything about why a new person can rent the SAME unit for $60 less despite them telling my that they are increasing my rate due to market changes. Do not be tricked by the fluffy PC verbiage read more

See all

Jovita was a great help! She gave me all of her attention and assisted in answering all of my questions and concerns. I ended up wanting to switch my unit on the ground floor and she did it quick and fast. read more

My Unit, along with 15 others was robbed. The thieves knew exactly where the cameras were and were not. The staff don't gave a d--n. They wont even credit back the month's rental payment for when it was robbed. They tried to blame my lock--which they (Selma) sold me. If you want a safe place to store your stuff, I suggest you look elsewhere. This place is being hit from the inside. UPDATE 021822: I spoke with their regional manager and guess what, unless you buy their insurance, they won't even credit you back for the month your stuff was stolen. There are better places where they actually care. Sadly, Extra Space Storage only cares about money. read more

People in the office were very nice and the facility looks clean, but the space advertised as 3x4 feet was only 3x3. I understand measurements being approximate, but off by 25% is significant. read more

Honestly if I could give no stars I would. I have been storing my stuff at this extra space storage unit since 2017 and I've had no issues (except for the ever increasing rent charges) until this week. I came to retrieve an item from my space and found that I could not access my locker because the latch was bent and the paneling to the side was wiggling. It had only one screw left so I contacted the agent on site, Ben. He arrived and was also unable to open the locker. He had to unscrew the last remaining screw and popped the locker open. The paneling detached and lo and behold most of my items in my locker were missing, gone!!! I am extremely pissed they have no cameras, no security measures to secure your stuff. Plus I am noticing also that the lockers around mine also looked like they've been tampered; with either missing screws or screws almost out. But because my locker is an edge it only has one paneling and that was easy to pry open and now I am missing not only sentimental stuff but also stuff I use for my business, which is event planning. Now I have to go through the process of filing a police report and dealing with insurance claims. This is no way you run a business when people are paying to store their stuff in good faith. I am highly disappointed at Extra Space Storage. read more

See all

We live in San Francisco and need a storage unit as we figure some things out. I like this Extra Space Storage location as it's close, easy to drive to, affordable, safe and clean. We also found the staff friendly, professional and helpful. We recommend it. read more

I am very much impressed with the employees who helped us moving our stuff. Adonis from Extra Space,Daly City branch offered his help and made an extra mile of helping us carry our heavy boxes up to the second floor due to the elevator being out of order. Need more employees like him. Thank you and more power read more

Be aware that the storage units in the SF Bay area are ~4x or more for a similar unit ~120 miles away. Notwithstanding that, these expensive units often lack basics such as security cameras. read more