These people are dishonest. Do NOT go there. I am in New Zealand where I went for a month's vacation. I left some things I wanted to be safe at Extra Space before I left, including my computer. Yes, they were friendly then. But, on the third day of my vacation, I had a serious accident with several injuries which included a head injury. Needlesstosay, I couldn't deal with business as a result, but I sent them an email as quickly as I was able telling them what happened. I wanted to set up payments on a monthly basis from my bank, but they treated me as if I was making up a story. They continually told me to call them (I couldn't deal with phone calls and still have difficulty because of my injury & calls from NZ are expensive) or stop by. They used the opportunity to add fees to my bill instead of just giving me the information that my bank needed to send them payments. I was threatened constantly with auctioning off my things. They finally stopped answering my emails and I can only assume that they sold my things long before they threatened to, since they wouldn't answer questions and stopped answering emails. I was in the Christchruch earthquake and was unable to follow this up since Feb 22, but I want everyone to know my experience. All they needed to do if they were an honest company was give me the information to give my bank so they could be paid. If they were honest, that would have been no problem. I don't know today what happened to my things, including my writing, which is not replaceable. Do NOT go there! I might add that the security and the climate control is not good. I recommend High Street Storage, which excels on both counts. read more