These folks are truly amazing. In the middle of ski season when they are super slammed, they took my 2022 Transition Scout in for suspension service, identified a warranty issue, and dealt directly with Fox and Transition for me. They walked me through the process and what to expect, and ended up installing the replacement parts and negotiated a reasonable price with me that I was more than happy to pay. Fox warranties can take a long time, and the Evo folks stayed on top of it and consistently reached out to me to keep me in the loop and keep the process moving forward. Special shout out to Delaney - thank you so, so much. I couldn't be happier and I can't wait to ride my like-new bike! read more

I just bought a ski setup for my girlfriend and had the most excellent experience at EVO. I was helped over the phone by Nicky, who rocked. She gave me first-hand experience and product knowledge that was super helpful in me finding the right skis and binding setup. I go to EVO for all my winter sports and cool thread needs and every time I'm glad I did. There is such an awesome culture of expert product knowledge and passionate people that truly love being outdoors and having fun with the products that they sell. Thanks again EVO! You guys are just amazing! read more

My boyfriend and I have been trying to get into this particular location for a while now and often drive by it--only to see a long line. Two days ago, we finally attempted to make a visit. We waited outside for about 30 minutes with the sun beaming down on us when it was 80 degrees out. The staff was friendly and engaging but asked every single person in line what they were looking for---when we were at the front of the line. I understand that they're taking extra precautions during COVID, which I appreciate--especially being that I work in healthcare. However, they are going beyond extreme measures and only letting x amount of people do do one thing and x amount of people to do another (they also encourage you to wear gloves). The lady in charge of the capacity line, kept walking away and helping the others in line, bringing out bikes and stepping away, and going into the service center. There was a moment that they lady was gone for a good ten minutes. We were being extremely patient, the lady was not paying attention and we noticed that 6 people left the store. The lady didn't even seem to acknowledge how long we have been waiting and we eventually just left because no one let us in. Apparently they encourage you to set up an appointment, let you cut the line for those people who were there first, and discourage 'browsing' around and would rather you have your eyes set on a 'specific item'. We were just trying to look at snowboard accessories. Evo needs to work on the logistics of their COVID precautions because it's not really working. I even saw two others leave the line because it took so long. read more

Update: Really appreciate Blake, the store manager, reaching out and rectifying the situation. We spent a lot at this location bc our kiddo is a ski racer and the rest of us are avid skiers, so we were really upset. Glad to know that the leadership their care and consider this an isolated incident. Thanks again, Blake! read more

evo Seattle - Evo doesn't really care if a product they sell hurts a minor! They prefer to keep your money regardless! - Outdoor Gear Near Me - Seattle, Washington

I want to say big thanks to Matt, Evo Seattle Service lead, since he helped me a lot on assembling the bike delivered from China and I really appreciate he was patient of helping me out on introducing some road bike routes in Seattle areas and some bike community in Seattle! I cannot wait to ride on Seattle and hope enjoy biking here! I will definitely come back to Evo Seattle for another checkout since the experience was perfect and people here are nice to help out! read more

Absolutely wonderful staff and wonderful gear. I'm decently new at snowboarding so when I come here to rent the staff is always extremely helpful and make the process as painless as possible. The boards I have rented from them are awesome, I've gotten a lot of compliments on them **If you are renting on a weekend, their website only lets you book an appt for 4pm but you can actually show up anytime after 12pm. DEFINITELY come in earlier. If you arrive at 4pm you are bound to wait at least an hour to get your gear read more

Picked up a TLD helmet at a pretty good price. Shipped quickly, but it won't be here for a couple of days, which was expected. What wasn't expected was the spam Evo started sending right away. When I tried to unsubscribe, I was informed that couldn't be processed at this time. No need for all the extra crap in my inbox without the ability to turn it off. Very unprofessional. read more

To be honest I would have given it a one star based on how hard it was to get into and even when I did I found out I needed to go down and around, over the river and through the woods to get to the service shop all while carrying a bike. Once I got there, I found a true diamond in the rough. The staff opened the door for me, carried my bike up the stairs ( not sure why a bike shop doesn't have a better way to get bikes up the stairs). Either way, the staff was amazing. The tech was super knowledgeable and even fixed my bike while talking to me. I didn't catch his actual name, but I think the staff was calling him "Fish" or something similar. I am new to the area and will be using this shop instead of the others that I have been to thus far. I hope the construction gets squared away to make it easier to access this awesome group of people. read more

Working with Andrew to find the perfect ski boot was a top notch experience. His depth of knowledge, attention to detail, and the time he spent to make sure we found the perfect boot for my needs was amazing. Andrew and evo get my highest recommendation! Rob read more

Went in to find some snowboard boots with no knowledge on what I liked. Joe was so helpful and informative. He gave me an hour of his time to find me the perfect fit! Thanks Joe! read more

Went in today to browse boots and boards. Isaiah was so helpful and informative. I had a wonderful experience and will definitely be back

Evo is a pretty cool ski shop (and one of the only shops in Seattle), and they have a lot of interactive events to get the community and the city as involved in mountain life as possible. They have awesome customer service and support a lot of great causes and charities! Anything you might need you can order through them if they don't have it in the store, and they are really helpful. read more

evo Seattle - Outdoor Gear Near Me - Seattle, Washington

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We were visiting Stevens Pass for the new year and needed gear. We got 2 snowboard packages and insurance costing a pretty penny. The worker was helpful when sharing about the slopes. But he struggled with my husbands board and he had to take out a tool to tighten something. The next day we get to the resort and take a moderate first lift. My husband was complaining his ankle was going to break. We strap in and go down our first hill and his entire binding fell off! Mind you we just put this on for the first just minutes before. We had to climb up hill to the lift. He had to chair down and go to the repair shop, then beg to rent a new board costing again a pretty penny. Walk the broken board and binding back to the car and gear up before hitting our first run. It is now noon and almost half our ski day is done because of Evo mistake of giving a broken board. The lock was broken from the start and the worker tried to work around it. This situation could have been much worse. It was super irresponsible to give a customer damaged gear. We returned the boards today and requested a refund for the board. We paid insurance and would pay for the boots. They refused. The worker spoke with us and then went back to speak to someone higher up. I heard them laughing and saying it was our problem for leaving the store with it. Uh huh because we test out your boards before leaving the store. They pointed to no stated or posted sign that says no refunds and then offered for a store discount. No apology was offered. You lost some customers today EVO. Disappointed in your customer service and management of equipment. Grateful my husband walked away unharmed after using EVOs faulty equipment. Next time refund and apologize to your customers read more

The boot fitting experience for ski boots was amazing!! Reserve a 2 hour slot and a specialist is dedicated to you the entire time. They learn your needs & provide a plethora of options to try on all while spouting knowledge at you about each option. I never felt pressured & my specialist was always open to trying something else if I wasn't sure. He also helped me u depressant the best ski for my needs and intended future ski plans. I get very overwhelmed by the # of options out there today & not being able to stay on top of what's best. With Evo, I don't have to be b/c their team of experts are there to help. With patient and intell I walked out with a whole new set up - easy peazy!! read more

This GORPCORE outdoor goods shop is TIGHT! It is really awesome actually. It has curated all its finds for the outdoors..and it included wakeboards! It had awesome gorpcore that includes Patagonia, Hippy Tree, etc. It's got an interesting layout and it's a fun place to visit, but it's another window shopping store. They had skis and bikes..People on this street wear gorpcore and are sporty. This is what I do! read more

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I was traveling to Seattle for a few days and didn't want to bring my road or TT bike with me so I am so happy to have found Evo. Pre-trip, they were awesome to answer all my questions about the rental road bike from crank, chainring, cassette size. Once I got here, the bike pick-up was super easy and quick. They set me up with a wonderful rental and got me fitted so I could ride and train with ease. The bike has worked out great for what I needed (climbing / speed work). As a Team USA duathlete, it was important to maintain my training while visiting Seattle and thanks to Evo, I was able to just that! I will definitely use them next time I travel up here. Thank you to everyone there who was super helpful and kind. read more

Zero stars for not providing free parking validation when they've shut down their parking lot and no parking signs are posted all around store. read more

Quality of rentals are excellent but note that prices for short term rentals are high ($50) because there is no half-day rental option - if you are looking to rent a bike just for a few hours maybe find an alternative... read more

Evo reached out to me after I expressed discontent on my bootfitting a refunded me for my boots. I appreciated this costumer service and am modifying my review accordingly. read more

My young grandson's birthday is coming up and I told his mom I'd find him his first skateboard. I'm an old guy and knew literally nothing about those things. I found Evo online and drove over, navigated the street construction, then into and through the fancy stuff on the main floor. A kindly staffer directed me downstairs to a very different (nicer weirder more basic real) environment. Gabe asked how she could help me and I told them about my quest for a beginner board. They were great--asked some questions about my grandson that it turns out would help in choosing the right size (complete) board. Gabe was patient, straightforward, clear and with a nice low-key sense of humor. I told her I had to check w the family and took some pictures to send to my daughter to help decide among 4-5 boards. Anyway, I went back today. Gabe was not there but Sergio was. And he was also great to talk with. He confirmed what I had been told about at my initial visit, and added more content and context. He helped me make the final decision and continued my education about this sport. It was a super process. I know that my purchase was not a big deal in financial terms. But it was a big deal to me--and it felt great to be helped in some really good ways. So thank you, Gabe and Sergio for your work with me. I really appreciated it. And we'll see you again for future gear. read more

If you need to get dialed in for any of your ski and snowboard needs definitely go to evo. I recently got new boots and also a new snowboard. Dan helped me pick some options out and was very knowledgable through and through. Was super patient and answered all of my questions about bindings, boards, boots etc. Took the time time to make sure the boots fit just right, he heat molded, punched out the boot where it was a little off and double and triple checked that the boot I picked was the ONE. Very pleased with what I left the store with. I just went up with my new boots that I got and what a difference it made! Had the most comfortable day I've really ever had while boarding. Take it from me that having the right equipment for your needs and customized to your fit makes you more excited to take on the mountain. Will only go to evo for equipment! read more

great experience! we were greeted immediately upon entering and checked on several times by staff. gear was well organized and easy to find and try on. the store was super popular today and the atmosphere was lively with fun music. love Evo! read more

Fantastic place. I have been to many similar shops, small or big, premium or 2nd handed, EVO is by far my favorite, and will likely remain my favorite. I stopped by on Black Friday and I got like 1-2 hours of services on a busy sales day, they really care about their customers. Big shout out to a staff named LUCIAN. He helped me to try on so many boots and he really took the time to be in my position. He cares about his customers. He had so much patience and he really listened to everything I said - which can be a rare quality in many industries. That's why I come to EVO, for the service, for the help, and for the education from the staff. Thank you, I will visit again! read more

evo Seattle - Outdoor Gear Near Me - Seattle, Washington

I just got my existing ski boot liners remolded so that they would fit my feet better. Ryan V. was friendly, attentive and they feel so much more comfortable. I thought the service was outstanding and the cost very reasonable for the fact that these were old boots and liners and not a new sale for the store. I really appreciated Ryan's level of expertise. read more

Awesome customer service. I needed a wetsuit for a surf trip to the coast and Reilly fitted me perfectly on the first try. The store is doing a great job of keeping the process clean and safe during the pandemic, but it's the staff who make the experience above and beyond! read more

Really well stocked shop with a super knowledgeable team. I worked with Greg on punching out my new ski boots and he was a miracle worker. He not only took the time to understand my foot, but he worked with me to get the boot in a really good spot -- advising me to ski it for a week and then come back if it still hurt. When I came back for the second fitting he took more time (even at the expense of his lunch break) to make a couple more punches for me. Greg is a master at his craft and incredibly knowledgeable, pragmatic, and fastidious. EvoSeattle will be my family and my go to spot for all our ski/boot needs. read more

This is a combination review for both the Seattle store and evo's customer service, who've gone above any reasonable expectation. I ordered a wide pair of last year's snowboard boots (a brand I hadn't ridden in before) on sale at the end of season. After the boots arrived, I called in a price match two times for a competitor's lower price, which was handled without issue. A couple of months ago I thought I'd get ahead of this upcoming season and make an appointment to get my new boots heat molded. This was also the first time I'd actually takes the boots out of my packaging. My mistake, as the boots inside the box weren't the wide variant (the box showed the correct wide size). I gave evo a call to explain the issue, and they ended up doing an exchange at no extra cost for this year's model of the same boot. I took those in for the heat molding, only to realize that they felt really tight across the top of my right foot. The fitting team worked with me for 2 hours while I tried on several other pairs of boots, before figuring out that the Sidas Winter 3 insoles for high arches provided the relief I was looking for. Unfortunately, their relative thinness compared to the original insoles resulted in the new boots feeling too long (no toes touching the front and noticeable heel lift). I gave customer service another call this past Friday, explained what happened, and asked for a half size down. Again, no problem, and the discounted price was applied. The boots were just delivered today (Sunday), and I'm finally ready to go. read more

This is a 2 parter review. The 2 star is in reference to the store side of Evo. I went in looking for a saddle for my Specialized bike. I realized quickly that Evo is new to the brand based on how dismissive they were that my bike wasn't a mountain bike. The staff was unaware that my bike was a cycle cross bike and expressed that I had a road bike and that I should talk to the shop about my conserns. I feel like the knowledge was lacking compared to the other shops in the area. The salesmen were nice and all, but once they knew I wasn't going to buy a bike, they were ready to get rid of me. I guess the service shop doesn't have a location separately, so I will put my 2nd part in this review. Once I got to the shop with recommendations that there was a guy that could size me and talk to me about fitting, my expectations weren't high. I was greeted as soon as I walked in and asked how I could be helped. Once I told them I was sent to see a guy about a bike saddle, they knew immediately who I was looking for. I never caught his name, but he came out with a stool and computer equipment to "pressure fit" me. Once he got my size figured out, he walked me through what that means and how I should shop for saddles. He didn't have the saddle I was looking for. However, he gave me a strip of plastic that was cut to my sit bone width and said that this is all I need to shop from now on. More people need to see this guy. Not only did he know exactly what my bike was, but he knew the saddle it came with. Truly a talent. Personally, I think this overshadowed the store experience, but I think these service guys should sell the bikes. read more

Worst customer service I've ever encountered. Went in to purchase new gear. Staff was very unhelpful (with the exception of Grayson that helped me with my boots, good guy) and in some cases downright rude. It has been almost a month and my points and tier status are not correct. Orders that needed to be shipped never arrived. Orders were entered wrong by staff, not receiving point credits back for incorrect orders, ordered in even though in stock, etc, etc. I've reached out via chat, text, phone and email. Even contacting a store and district manager. Still nothing. They all say things will be corrected, then nothing..... I was even offered a gift card for all the trouble and I declined, stating I'm not looking for anything for free, just want what was promised by THEIR OWN program. Glad I didn't accept the offer, it probably never would've arrived anyway. Tried to give them the benefit of the doubt and not write this review. Reached out as many times as I could and was completely let down by every one I communicated with. Most unprofessional crew I've ever seen. Nobody seems to value customers. I ended up going to another major store for the remainder of our gear. One with a functional rewards system, streamlined processes and most importantly, quality staff. read more

Seriously incredible customer service 10 stars! I was having an issue ordering online and Ian went above and beyond, holding a bike for me that my son had been looking all over for! Thank you Ian! read more

A great store in a not so great location... Just be careful when arriving/leaving the store, lots of junkies out there tweaked out and ready to yell & harass you just for walking. read more

They have great selection of skis and snowboard equipments. Their upstairs room is divided into two sections -- ski and snowboard. Each section has an online sign up waiting list and you can track it on your phone (how many people ahead of you). The employees helping you know their sports and you can rely on their recommendations. They don't get commission so you don't have to worry about getting sold an equipment that's not right for you. The downstairs is more of a mix of other retail items -- jackets and other outerwear, gloves, helmets, goggles, etc. They have an online store as well. I wish they have a brick and mortar store on the Eastside. read more

Good quality and a nice selection of apparel. Staff is friendly and helpful. I'm from out of town, but I usually stop in here when I visit Seattle. read more

Came in to look at some new gear, great selection of goods, but was turned away by the rude staff. They were making jokes about the people shopping and were just not good people. Great selection, trash service. I highly suggest checking out a local shop instead of these jerks. read more

Went in for new ski boots today after waiting 10 days for an appt. WOW! what an awesome experience! Austin knew the perfect boot for me from the get go, although he did bring me 3 or 4 others to try just in case. I've been skiing for decades and have never had such great service and advice from a ski retail shop. Austin was very knowledgeable and patiently answered all my questions. Definitely will recommend EVO to anyone looking for new ski gear. read more

I don't understand why people complain about Customer Service. Andy Wilson was extremely helpful and patient and knowledgeable. I am a novice so I had unending questions about what brand, what features, what items to buy. I was in the store for at least 3 hours and his enthusiasm never wavered. I mentioned that I will be snowboarding in the East Coast and he suggested several options. He even helped me order online my helmet and my googles and create my Evo account. Evo even does price match for US manufactured items so I will keep coming to Evo now that I am starting to snowboard and it is an addictive sport! read more

evo Seattle - Snowboard heaven - Outdoor Gear Near Me - Seattle, Washington

I went to the EVO store for a snowboard bag for my boy, knowing nothing about snowboarding (I'm a skier). The salesman was a real professional. We were noticed immediately and asked what we needed. I got a very thorough explanation of snowboard sizes for young boarders, and he took us to the right section to look through the bags. Please gift this crew with a step ladder to get the snowboard bags down! ;) Great store and great staff. read more

I'm fortunate to have EVO in our 'hood, and even more fortunate to their amazing Service Shop working on my mtb : ) Everyone I work with in the shop is attentive, wanting to help solve the problem, and wanting to get you back on the trail and having fun! Specifically want to shout-out *Matt Bennett* who is seriously one of the best bike techs I've ever worked with (and I've been mt biking for +30 years !) Matt is a unique blend detail-focused-tech-bike-geek (and I mean that in the most positive of terms), incredibly customer-focused, and more importantly simply a really nice person. Feel lucky to have them as my LBS. Highly recommend this shop! read more

My experience here at Evo was fantastic. I've been here many times to buy small items, or look around. This time however we bought a new snowboard setup, including board, boots and bindings. I snowboard a bunch, though am not as technically knowledgeable when it comes to board setup and specifics. This is where the staff at Evo comes in. In particular today Kayla helped us and was amazing. Originally the setup was purchased online for will call pickup. So we came down to the store to pickup, then headed upstairs for some help mounting the bindings and to see if any adjustments needed to be made for the boots. The boots were fine, but the originally purchased bindings were too big. Kayla helped choose some new binding which worked better with the boots. She mounted them quickly and helped us with the exchange. She definitely had great insight and advice, which was presented in an unbiased and professional manner. I will be back to buy more gear from them! read more

evo Seattle - Mounting the bindings - Outdoor Gear Near Me - Seattle, Washington

Various selections. And the services is very good，Someone from the store spend half hour helping me and my husband pick out our ski shoes.