I came here when they first opened and got s mackinaw vest and a custom made tote that was gifted…read more I met Joey who is GREAT. He walked me through a CC Filson chore jacket and over the years he was a go to in anything Filson related. Jeremiah was also a go to for my winter needs. The knowledge of the craftsmanship and durability is unparalleled. Every staff that I chatted with including at the outlet are passionate and knowledgeable. It's nice to hear that many staff have put their clothing through the wringer and can share the story of the garment aged. Value, is paying for quality. I am friends with the Freeman owners and it made me happy to see the collaboration. I will have to say that the Filson brand is unfailing. It's unfortunate that Eddie Bauer and other outdoor brands just don't match. I wish post pandemic that many of the products weren't outsourced. I get it. Quality wise Filson is one of the best out there if not the best.

If you're looking for excellent outdoor wear, this is one of your best options in Ballard.read more

This is a solid Athleta store, as this one is located in the U-Village shopping center, near…read moreBloomie's. I had a good experience here and was able to easily get in and out while shopping in the area. I'm a fan of Athleta joggers, and needed to order a few. While I was at U-Village, I decided to stop by Athleta to shop for joggers. The employee who helped me was able to easily order the items I wanted, while offering recommendations for similar styles. Since I was somewhat in a rush with an upcoming appointment, the employee swiftly placed an order for me, waiving shipping fees and letting me know when to expect my package and so forth. Easy peasy. The selection here is good, with a decent amount of stock in different sizes and colors. Store was well organized, and I could easily find the different styles of joggers and workout apparel throughout the space. No complaints.

My husband recently purchased a few items for me from Athleta University Village. My complaint…read moreisn't so much about the staff (although they were underwhelmingly friendly), but more about the return/exchange policy. I wasn't able to return or exchange the items because it had been over 30 days (40 days) since the original purchase date. These items were unused, tagged and I had the original receipt. I understand if I missed the cash return period (the holidays are busy, I meant to make the exchange sooner), but I was very unhappy that I couldn't at least make an exchange. I also made other holiday returns / exchanges that day at Vuori, Anthropologie and Nordstrom that day, and all of them accepted my returns for cash or exchanges. Final note: the quality of Athleta clothing has gone down over the years, but the price remains the same. I was trying on a jacket and I couldn't even zip up the jacket it was so cheap. I will not be making future purchases from Athleta.

I've been coming here for years, but this was my second visit in less than a month. A couple of…read moreweeks ago, I bought a pair of shoes along with custom insoles. They were definitely more expensive than what I could have found elsewhere, but I've always felt this place stands behind what they sell, so I didn't mind paying a little more. During that visit I also signed up for the VIP membership. For what it costs, the benefits seemed like a no-brainer, especially the 90-day return policy. After wearing the shoes for a while, though, I realized they just weren't the right fit for me. On top of that, the custom insoles had started squeaking every time I walked, which became impossible to ignore. I went back today expecting to return everything and maybe try something else. Instead, I met Yella. She never made me feel like I was inconveniencing her. Before talking about a return, she wanted to understand what wasn't working. She tried a few adjustments, asked questions, and then said something I honestly don't hear very often anymore: "What do you want to do?" It wasn't just something she said because she had to. She genuinely wanted to help me find the best solution. From there, the whole experience went to another level. She had me take off my shoes and socks, put me on a treadmill, and recorded how I walked and jogged. Then we moved over to another station where different sensors measured my feet from every angle. Finally, she showed me a detailed report on the screen explaining how my feet move, where the pressure points are, and why the original shoes weren't working as well as they should. I learned more about my feet in 20 minutes than I have in my entire life. The funny part is that I walked in planning to return roughly $400 worth of shoes and insoles. Instead, I walked out happy--and with another pair of shoes. The pair Yella recommended, along with the fitting technology, felt right the moment I put them on. Good products are easy to find. People like Yella are much harder to find. She turned what I expected to be a return into one of the best customer service experiences I've had in a long time. That's exactly why I'll keep coming back.

Two very bizarre experiences here. I wanted to buy some shoes and had to go through the whole…read more"custom insoles" fitting process, which took about 20+ minutes. I politely declined as I don't want to add an extra $100+, and they seemed pretty gimmicky (I don't want to buy anything I haven't fully researched). The employee kept bringing up how I was making the wrong choice and how I would inevitably become injured without them. By this point I wanted to purchase the shoes and leave. I politely declined the VIP membership at check out, but the employee halted the checkout process and said I wouldn't be able to return them without this membership. At this point I was worn down and relented (I got the VIP thing). I ended up having to return the shoes so I thought the membership would actually come in handy. I returned the shoes and the employee explained that I could only get store credit. This would've been fine if the previous employee hadn't said that I could "return them" (should've specified exchange). I explained this to the employee doing my exchange and she gave me attitude about it, saying "how does that make sense? That wouldn't be a very good business model, would it?" I was a bit taken aback because I was bringing up this discrepancy politely. Furthermore, there are plenty of stores (eg. REI) where you can return lightly worn shoes. All in all, I will be using my store credit online where I won't have to deal with this location. I've also cancelled the membership.

A nice, clean shop with friendly and engaging staff (at least one of the two women with whom we…read moreinteracted on Saturday, 28 December 2019). Clothing is thoughtfully made and presented and quality seems good. Prices are higher than average, but the store was full of women trying on and purchasing their attire and accessories.

Beware! The store requires customers to wear facemasks, but the apparently the staff feel that a…read moreflimsy face shield is OK for them. The staff member working the cash register was not wearing a mask. How is this following our mask mandate? If you like the merchandise- suggest for your safety you avoid the store

Stopped in for some boots to replace ones that were falling apart. Anita, who I think was a manager…read morewas friendly and helpful. She walked with me and even recommended some different styles that would better suit my needs. It's nice to have employees so knowledgeable about their customers you get the full service treatment here that's for sure. I was even shown a foot bone model while she talked about the pain I'm experiencing to help me understand. my mind is blown, didn't think I'd get so much info on my lunch break lol.

wonderful experience could not have better. so much knowledge and products learned so much. Can't…read morewait to come back.

I came looking for a particular pair of shoes. They didn't have my size…read more I hadn't focused on the fact it is consignment and samples! There are so many samples and odd consignment items! Staff were very cheerful and upbeat. It is a bit crowded, and things crowded together yet they flow through the aisles and people with bright, connecting smiles. Genuine. There is a lot of top-of-the -line jackets and ski outfits. I found a secret place to park1!!

Maybe…read more I've had mixed experiences, sometimes women's clothing is in the mens section, and it's funny because you don't find out until later lmao. I bought some products that failed immediately, but am embarrassed to return them.

I came in for free pants hemming but needed them done before a trip in two weeks. (Estimated turn…read morearound for hemming is currently 2-3 weeks.) Lisa saw that we actually had regular length pants when there were short styles available. She exchanged my pants on the spot since they were available in-store, and did an exchange for my husband and ordered the shorter version for home delivery so that we could get them both shortened in less than half the time it would have taken to get them hemmed. Lisa is obviously very knowledgeable and experienced, and calmly found a solution to meet our needs. Thank you Lisa! I can see why Lululemon has such a large following not just for products but also service

Another good trip to lululemon…read more I wondered why their phone message mailbox was full. I found out when I saw a line at register and about 15 people looking around. They're busy! I asked for help with shoes. People were busy so the Manager helped me- she knew about their products, could tell me how I might like one or another. She was right. She helped me look at pants- I need some badly but not the colors they have- I'll try back later. The 3 pairs pants I got 8 or more years ago still hold up well but I need forest pine green ones now. I bought a pair to try walking around at home. One more store in the ever- never ending it seems shoe hunt! Is this the last one? We will see.

Great location inside the mall right near the food courts making it easy to find!…read more Staff were super friendly and helpful. I was looking for a gift for a friend and they helped me locate what I needed immediately. They even looked in the back for me for a product without even having to ask. Location was clean and organized. Seems online has much more items and sale items available however still definitely a good selection in store. Would recommend this location!

Ordered a board set up online and when it was ready, it was quick and easy to pick up! The price…read morewas great and my son was thrilled to have a new set-up. The shop has lots of character and is a bit overwhelming but if you know what you want or want to be patient during sales, it's worth the visit!!!