I came in for free pants hemming but needed them done before a trip in two weeks. (Estimated turn…read morearound for hemming is currently 2-3 weeks.) Lisa saw that we actually had regular length pants when there were short styles available. She exchanged my pants on the spot since they were available in-store, and did an exchange for my husband and ordered the shorter version for home delivery so that we could get them both shortened in less than half the time it would have taken to get them hemmed. Lisa is obviously very knowledgeable and experienced, and calmly found a solution to meet our needs. Thank you Lisa! I can see why Lululemon has such a large following not just for products but also service

Another good trip to lululemon…read more I wondered why their phone message mailbox was full. I found out when I saw a line at register and about 15 people looking around. They're busy! I asked for help with shoes. People were busy so the Manager helped me- she knew about their products, could tell me how I might like one or another. She was right. She helped me look at pants- I need some badly but not the colors they have- I'll try back later. The 3 pairs pants I got 8 or more years ago still hold up well but I need forest pine green ones now. I bought a pair to try walking around at home. One more store in the ever- never ending it seems shoe hunt! Is this the last one? We will see.

This is a solid Athleta store, as this one is located in the U-Village shopping center, near…read moreBloomie's. I had a good experience here and was able to easily get in and out while shopping in the area. I'm a fan of Athleta joggers, and needed to order a few. While I was at U-Village, I decided to stop by Athleta to shop for joggers. The employee who helped me was able to easily order the items I wanted, while offering recommendations for similar styles. Since I was somewhat in a rush with an upcoming appointment, the employee swiftly placed an order for me, waiving shipping fees and letting me know when to expect my package and so forth. Easy peasy. The selection here is good, with a decent amount of stock in different sizes and colors. Store was well organized, and I could easily find the different styles of joggers and workout apparel throughout the space. No complaints.

My husband recently purchased a few items for me from Athleta University Village. My complaint…read moreisn't so much about the staff (although they were underwhelmingly friendly), but more about the return/exchange policy. I wasn't able to return or exchange the items because it had been over 30 days (40 days) since the original purchase date. These items were unused, tagged and I had the original receipt. I understand if I missed the cash return period (the holidays are busy, I meant to make the exchange sooner), but I was very unhappy that I couldn't at least make an exchange. I also made other holiday returns / exchanges that day at Vuori, Anthropologie and Nordstrom that day, and all of them accepted my returns for cash or exchanges. Final note: the quality of Athleta clothing has gone down over the years, but the price remains the same. I was trying on a jacket and I couldn't even zip up the jacket it was so cheap. I will not be making future purchases from Athleta.

This LOFT location is a smaller size store in the outside portion of Alderwood Mall. I don't tend…read moreto shop much there because the merchandise is very cramped together. However, I go regularly to return online purchases, and the service is always impeccable and kind. With my latest return today, she actually thanked me for bringing back the merchandise because they have been selling out that style. I find her gracious and professional. LOFT changed online returns to be digital only via a phone size device, no paper receipt. I received email acknowledgement in about three minutes. Value wise, LOFT tends to be reasonable, especially during sales.

I have shopped the Loft for years hut had a horrible experience at the Alderwood Mall store with my…read moredaughters. They had a rack that said all dresses $39.00. I asked the saleslady to verify they were all that amount. She affirmed yes! My daughter tried one on and loved it. She went to pay and the salesperson said it wasn't a Loft brand and it was $398.00. WHAT? At the Loft??? My daughter was so disappointed. She mentioned it was on the $39.00 rack. There was no - I am sorry or any sympathy. I was shocked. Then my other daughter in the dressing room heard the other salesgirl talking very unkindly about me to the salesperson. It was a 50% off your entire purchase day and I asked if that was including sales. She was mimicking me and saying I was trying to get the 39.00 dresses for $20. I wasn't talking about that rack but the sales rack. I had my granddaughters with me too. I was embarrassed by the way we were treated. I am a huge Loft buyer - personally and for gifts but I am rethinking my loyalties. There are way too many other stores to shop at. This was on you / mark your racks correctly and if you make a mistake offer condoles. Also, don't talk unkindly about customers in the dressing rooms - someone may be listening.

Stopped in for some boots to replace ones that were falling apart. Anita, who I think was a manager…read morewas friendly and helpful. She walked with me and even recommended some different styles that would better suit my needs. It's nice to have employees so knowledgeable about their customers you get the full service treatment here that's for sure. I was even shown a foot bone model while she talked about the pain I'm experiencing to help me understand. my mind is blown, didn't think I'd get so much info on my lunch break lol.

wonderful experience could not have better. so much knowledge and products learned so much. Can't…read morewait to come back.

High quality alpaca/wool/Pima cotton clothing with unique design. It is expensive but you will have…read moreto pay way more for similar items offered by the big names. I have been a customer for beyond threads for several years. Although I don't always make a purchase every time I stop by the shop for the aforementioned reason, all the pieces I own are all holding up beautifully, providing the breathability and warmth as promised. The staff are always very kind and helpful and never have a snobby attitude. Btw, they do have sales from time to time and always have a small rack of discounted items in the store. Just FYI, I also shop at their outlet location sometimes. The staff always make sure to help me to check for any defects on the item so I can make an informed decision. There was one time we did find some loose threads on a cardigan (sold as it is item) I like. The staff were telling me how to fix it by myself and also that I can come back later to get the owner fix it for me. The owner happened to come back to the shop at the very moment and fixed it immediately. It was a heavily discounted item and I was very impressed by their service and sincerity. They also have a website that sells a more limited selection but rolls out sales from time to time.

Good selection of women's casual clothing that could work for summer office casual clothes. Came…read morehere to get some idea inspiration. Prices were decent, store was well organized and the customer service was good.

I really enjoy this store! While some of their basics are a bit overpriced, they have mostly…read morereally unique items that you don't see other places which are really competitively priced. Very similar pricing to Jcrew, but a totally different style. I liked the space a lot too - they had a nice big sale section and other items laid out well. All of the sizes I wanted to try on were in stock. It was very pleasant! The sales people were nice as well. I had just one thing in my hands and they started me a dressing room, and someone seemed to be around to add things to it whenever I had more things in my hands! One of the sweaters I tried on had a little mark on it and they quickly grabbed me one without one.

This is the best shopping experience I found in Seattle. The customer service is 5 star; friendly…read moreand helpful without being pushy. The gentleman who assisted me struck just the right note and does a perfect job. The quality of the materials in the clothing is also top tier and the store itself is absolutely beautiful. Although it was a display window that brought me in, I would not have expected the absolute beauty of the interior with every item displayed to perfection. Thank goodness there was one shining star in my Seattle shopping experience! This is designer level clothing, but a very good sale made pricing quite reasonable. If you like classic, high quality clothing, I would definitely wander in.

Great customer service and selection. Just went in and got two pairs of shoes (one they had to…read moreship due to lack of in store inventory). Seamless transition, free shipping with FedEx. Totally recommend this place. Brooks has the best quality of running and walking shoes!

Missed opportunity. I was expecting more. More history, more shoes, more experience. They had two…read moretreadmills and a handful of shoes to try on. Nothing really special, not what I would have expected from what use to be one of my favorite running shoes.

Really great customer service today from both associates. There was a staff with glasses and short…read morehair wearing a Do Good sweater. They helped me find a an ear band for cycling and walked me through various bags options. I returned with my bike and a tall staff person was navigating a virtual work meeting, helping me with a non functioning pos, and working the floor alone. The multitasking from both staff was stellar and I've never had a bad experience at this location. I randomly walked in when a manager was training staff a while back. I think he was going over split payment and retrieving a payment without a receipt. The level of depth in the training was outstanding. I love the quality, the value and the durability of these goods. They are well made and I choose them over NorthFace and Patagonia for this reason. Leaving 5 stars. Pleas e elevate this review to corporate. Thanks! Bo

Received incredible customer service from Luke at the University Village Cotopaxi. I had to return…read morean online purchase of a jacket that was worn once, months ago. It was too large. Luke was able to reverse charges on my cc, help me find the correct size, and extended the discount I had used when I first purchased this in April. I went in with little hope and left one happy Cotopaxi customer.