I would give ZERO stars if this was an option. This place…read moreis rude and Ben didn't even acknowledge me as I walked in and browsed around for some time. I was the only one in the store at the time. After some time I finally asked him some questions I had about jersey sizes. He answered very rudely repeating the same answer as I asked about different jerseys. I didn't have anymore time for this rudeness and unprofessionalism so I just left.

DON'T GO THERE, most rude and unprofessional staff, I entered the store to buy jerseys and the two…read moresalesmen were watching a game on a laptop and when I asked for help they ignored me and never looked even and I asked again if I can get some help and one salesman answered me in a very rude and aggressive way that he is helping another customer so either I need to be patient or ask the other salesman to help, while both are standing next to each other watching the game. So simply I didn't even comment and left, just feel bad that exact same experience is all over the reviews and seems no one care to fire these guys or fix it. Maybe they are rich enough and don't care if they are losing customers, good for them.

Exceptional, personalized service from Logan!…read more I had an amazing experience at Roadrunner Sports in Bellevue, WA, all thanks to Logan. He spent over an hour with me, patiently helping me find the right pair of shoes. He is extremely knowledgeable, kind, and considerate. He didn't just sell me a shoe; he gave me expert advice on which brands fit my specific needs and explained the "why" behind every recommendation. I felt truly seen and heard. Logan's level of customer service is rare these days, and my feet (and I!) are so grateful. Corporate needs to recognize this man--he deserves a raise or a promotion for the stellar work he does. I've already told everyone I know to go see Logan!

Whatever schedule they have for employees it's not working. Very friendly people, nice shoes, but…read morelots of waiting for help. Like, expect buying a shoe to take an hour plus...on a Monday at 4:30. Don't even think about visiting on a weekend. *"Your personal sit area."

Always the best in outdoors. Hands down. Ideal for any type of outdoor activity. Staff was super…read moreexperienced.

I was looking for a sleeping bag for my annual forage trips. The person I asked to help me choose a…read moresleeping bag was not helpful at all. He did not ask me any questions, so I had to tell him my budget, what is the feature of the sleeping bag I am looking for. He did not have any recommendations for me. All he told me was what is the regular price range of sleeping bags, and yes or no to my questions. He did not tell me his name nor, did he leave me without asking me anything else I can do for you? This staff is not a sleeping bag sales expert nor knowledgeable at all. Very bad shopping experience. I was looking for my lifetime gear for the next 10 to 20 years. This shopping experience ruined my day. I do not go back to this store for shopping again.

I am SO glad I dragged my butt into Sturtevants in Bellevue today instead of just clicking "buy…read morenow" on some sketchy website! Sophie basically performed a full-binding exorcism on my indecision. I walked in mumbling something like "uhh I ride kinda switch and sometimes hit side hits but also like buttering around," and within five minutes she had narrowed my choices from "all of them" to "these exact three that I won't hate by February." Her product knowledge is scarily good like if bindings had a trivia night, Sophie would win a free lifetime supply and then give half away because she's just that nice. I walked out with premium bindings for less than the "discount" price I was about to pay online (before shipping, tax, and the inevitable regret). 10/10, five stars, two thumbs up, would let Sophie pick my bindings again in a heartbeat. Sturtevants Bellevue, you absolute legends

Great place to get gear worked on…read more Knowledgeable and qualified. Great job getting it done on time. I am looking forward to using it.

Owner was quite rude, saying his son played ball so he knew everything. Tried to gaslight me into…read morebelieving composite wood bats don't exist. Charged $65 for a restringing of my 1B mitt and strings broke with 2 months of use. Don't recommend

I have been coming to see Jim and his baseball and now softball gear foe more years thank I care to…read moreadmit. Jim is always the guy that greets you at the door with a warm welcome. His customer service is impeccable, and his knowledge of the game amazes me. While I might be able to save a dollar or two on a website, I know that I am money ahead by coming here. His son does on-site glove repair and restoration. His selection of mitts is second to none and he knows each and every one. If you buy a mitt from Misho, Jim will personally start the break in process in his shop with the old fashioned wooden mallet and hammer. Jim is always willing to help out the community and his customers. This is and will always be my go-to place for baseball and softball gear.

I had a 10+ year old NF coat. Last year, a zipper slider…read morebroke. I took the coat to numerous alteration places to see if the zipper slider pull could be replaced. All the places said 'no'. Finally, someone recommended to go into the North Face store. Closest NF store is Bellevue Square. When I arrived, I was greeted and after I posed my question about repairs - I was directed to the cash out desk. There Greg greeted me and asked what the issue was. I explained that I've had this coat for years - that zipper slider pull was broke. He then went into action - looking up the style number and all the while explaining that the coat was under warranty. Once he was able to read/interpret the style number he issued me a gift card that I was able to get a brand new coat. Greg was amazing! Service at North Face Bellevue Square was the best. What a pleasure to hear 'yes' versus no. Thank you Greg! PS - I left my ear pods in my old jacket - called and YES!!! They had the earbuds. I went back to the store - Adam retrieved them and Greg remembered my name! Wow. What personal service you get at North Face. The company backs what they sell.

Would have given 0 stars if I could. Tried to return an online order on Black Friday and the store…read morerefused because they were "too busy" -- there were maybe 10 people in the entire place. Both the associate and the manager kept saying the return process would "take too long" and be impossible, especially since it was paid with Apple Pay. When I mentioned it would have been helpful if the website noted not to return items in-store on Black Friday, the manager defended the brand by saying, "As you can tell, we are very busy." He even added, "If the line gets backed up, it's on you", which was a wild thing to say to a customer simply trying to make a return. I then asked for a gift card instead (since Apple Pay isn't supported for in-store returns), and was told the gift card system was conveniently down. After driving 45 minutes to get here, it was clear this was a mix of system limitations and a complete unwillingness to help. Immediately went to the Vuori store for another return and the experience was the exact opposite. The North Face Bellevue Square location was easily the worst customer service I've experienced at any brand store. Clearly they don't care about losing a longtime customer.

Called here in a pinch for a winter jacket to take to an area that was a lot colder than Seattle…read more Patagonia and Arctetyx we're both all sold out of jackets that would be good for 0-30 degree weather. Alex was extremely helpful and suggested multiple jackets that they had in stock that meets my requirements. She also put a few on hold for me and ended up buying one of the jackets (Arcteryx Thorium)

This is a business to avoid if possible. They charge a $15 restocking fee for online orders, which…read moreis ridiculous, if you're going to sell items online expect returns. Otherwise don't do it. In my mind I got away with only spending $15 on a poorly run business and will not buy anything from them again. Other's obviously feel the same, good riddance.

This is for the online experience…read more TERRIBLE RETURN POLICY. Will never shop here again. I purchased swim bottoms, swim top, and a rash guard from Carve here and spent a lot of money as the brand is expensive. They charge a lot for shipping and it wasn't even shipped that quickly. Once the items arrived, I realized I needed bigger swim bottoms (even though I followed their size chart and Carve usually has consistent sizing). When I went to exchange the swim bottoms for a bigger size I was SHOCKED to see that I would have to pay to ship the bottoms back and then pay 9.00 (yes you read that right, to get an item that weighs 6 ounches) for shipping to get the new pair. They don't do exchanges, you have to pay to send the item back and then re-order the new size. To top it all off, you don't even get your money back. You get a "credit". So you can pay ridiculous shipping amounts in the future. They received their item several days ago yet I have not received an email saying so, and who knows when I will get my "credit". I will never shop this company again. Most places that sell high end clothes do free returns or exchanges and you get your money back in the form you paid. How this place is in business when there are so many other options is beyond me.

Their clothes are cute but there is NO PARKING here whatsoever. I even called and asked where to…read morepark and was told to park in the lot only to have the restaurant next door come yell at me and kick me out of the lot. I couldn't return a dress I ordered online that didn't fit. So now I'm out 90 min and $180 for a piece of clothing I can't wear. Will be telling this company not to email me or send me their crap catalogs ever again. If you can charge $180 for a knit dress you can find a place that your customers can get to. Also they aren't open on Sundays. Hope they go out of business along with the Bis restaurant next door.

My friend bought a couple pairs of pants on-line that didn't fit and asked if I could go and…read moreexchange them since he was at work and I had the day off. We were leaving for a trip the next day. I happily went and was immediately greeted upon entering. As it was the weekday in the afternoon the mall was quiet so the store was largely empty. I received excellent customer service here. The salesman tried finding a larger pair but they had none in stock. He looked at other store's inventories and made alternative recommendations. He returned the items to a gift card since the pants were final sales items and by his body language when he told me that I picked up he's been yelled at a few times when telling people that. He relaxed when I simply said okay. I don't shop at luluemon for myself, but I was impressed with the customer service. I was disappointed in the limited selection.

If I could give a star lower than 1 I would. Went into the store to pick up some shorts for my son…read more The sales associate actually seemed annoyed that he had to help me place the online order, which I know is something they do because I've done it before. Got my email wrong, so I didn't get the receipt. I doubled checked my email that he read back to me, so what happened?? He was this side of rude. I will honestly not go back into this store. For the prices they charge, it feels like they could at least be customer-service oriented. What a disappointment!

these folks are easy to work with and did a great job. they are fast and friendly too. I only had a…read morefew shirts to make and they weee able to get them done quickly and not crazy expensive. I'd recommend them

I cannot speak highly enough of this business. I went in needing a personalized shirt on very…read moreshort notice. We sat down and designed a shirt from scratch and had it beautifully printed on a high quality t-shirt in under an hour. I'm sure that can't guarantee that kind of turn around all the time, but they clearly want to take care of their customers. I will be back!