Exceptional, personalized service from Logan! I had an amazing experience at Roadrunner Sports in Bellevue, WA, all thanks to Logan. He spent over an hour with me, patiently helping me find the right pair of shoes. He is extremely knowledgeable, kind, and considerate. He didn't just sell me a shoe; he gave me expert advice on which brands fit my specific needs and explained the "why" behind every recommendation. I felt truly seen and heard. Logan's level of customer service is rare these days, and my feet (and I!) are so grateful. Corporate needs to recognize this man--he deserves a raise or a promotion for the stellar work he does. I've already told everyone I know to go see Logan! read more

Whatever schedule they have for employees it's not working. Very friendly people, nice shoes, but lots of waiting for help. Like, expect buying a shoe to take an hour plus...on a Monday at 4:30. Don't even think about visiting on a weekend. *"Your personal sit area." read more

Road Runner Sports - Sign - Sports Wear Near Me - Bellevue, Washington

Since starting track, I really needed new shoes, so came to the store on a Wednesday, around 6 pm. Because of low team member counts, they had altered closing hours to 7 pm. The store was pretty empty, and I was almost immediately helped by a staff member, though this would probably vary depending on crowd size. Max lead me through the foot-scanning process that showed the size, arch, width, etc. of my foot, and gave recommendations on shoes. The workers were knowledgeable about what kinds of footwear would work for me. Shout-out to Max for being really patient with me trying out all the shoes, spikes, and socks! The shoe prices were in-line with other stores, and if you sign up for VIP you get a 10% discount. Overall, my experience was great (though again the store was not busy so this probably varies), the staff were amazing, and I'm excited to use my new shoes! read more

We had a great time learning about our feet with Logan. He was very helpful and helped us find the best shoes for us. Will be back and hope to get Logan's help again! read more

Went in with my husband today. We were both looking for custom insoles and new shoes. He was helped by a sales rep, Rhian, who couldn't have been less interested in helping us. She didn't even acknowledge me. She did do the foot scan for my husband but didn't have him walk on the treadmill to observe his feet. She ended up recommending a completely different kind of shoe than the one he bought there last year and couldn't explain why before he was recommended a more stabilizing shoe and now he was recommended a less stabilizing shoe. She said that can happen in young people and as they grow, their needs change. He's 59, pretty sure he's done growing. He went forward with the insoles and thought he'd try the new recommendation, but they didn't have his size. At this point Rhian went from uninterested to annoyed. I decided to ask for a different person to help me, but after an hour or so of Rhian's attitude, I wasn't interested anymore. read more

Severe Operational and Customer Service Failures in their Bellevue Store I am extremely disappointed by the indifference and lack of care demonstrated by this company, specifically at the Bellevue store. While the marketing department excels at sending dozens of emails encouraging holiday shopping, the operational execution is severely lacking. During the Thanksgiving holiday shopping period, we arrived at the Bellevue store to find a vague, handwritten note stating a late opening due to "low team member count," with no estimated time. - Operational Failure: I called the call center, was confirmed the store would open at noon, and waited accordingly. - Customer Service Failure: While waiting, the store manager approached us in the parking lot to state they wouldn't be opening "anytime soon," contradicting the confirmed information. - Accountability Failure: A follow-up call led to a 2nd, different opening time (around 12:30 PM) and a dismissive apology for the "misunderstanding" (human error). After rejecting a small monetary compensation, I requested escalation due to the complete disrespect for customer time. The call center promised a follow-up from the Head Office within 72 hours. It has now been over 144 hours, and I have received zero communication. The entire experience suggests a deep-rooted operational or cultural issue, particularly in respecting customers time and honoring promises of follow-up. read more

Road Runner Sports - Sports Wear Near Me - Bellevue, Washington

We went to purchase shoes. They were very busy and could have used an additional person on the floor. Having said that, our salesperson was excellent and we ordered shoes to be delivered. It was a Friday. We were told delivery would be by Tuesday. Shoes did not arrive. I phoned customer service and they said a week from Tuesday they would be delivered. WE NEVER WOULD HAVE SELECTED SHOES 11 DAYS OUT. EVER. Now the work to purchase new shoes falls back on us and the return falls on me. The individual shoes were purchased for is special needs. Transitioning to new shoes is a process. Current shoes have holes. We will find new shoes today elsewhere. I did give customer service the opportunity to over night a pair and I would send back the "drop shipped" pair. They were very nice but said no and offered zero solutions. The three stars is for how our salesperson treated us. Beyond that, zero stars. read more

Came to the store. I was welcomed at first but 10 min holding a shoe, no one had come to help me. Also RoadRunner doesn't allow you to call store directly apparently. Disappointing. read more

Logan was incredibly helpful and personable! We came in on a busy Saturday and he treated us (and everyone!) with attentiveness and a smile.

2 reviews in one: 1. I recently bought new long-distance running shoes, and I needed good advice about cost/value, heel (plantar fasciitis) support, and how long to expect the shoes to last at my mileage. Gadi was my salesperson and service advisor and he spent a lot of time with me going over the different options, strengths & weaknesses, and comparative value. He also made me personalized inserts, which I didn't know were available. I've already put 50 miles or so on my new shoes, and they're working great! Has really helped my heel pain. I did have to wait a bit for Gadi's help but only because the store was so busy (Saturday morning), AND he was giving everyone this great service! 2. I stopped by for a knee support yesterday (a weekday) and again I got excellent service, and this time the store wasn't busy. Cooper helped me yesterday and in addition to making sure I found the best knee support & the right size, he also talked me out of an expensive ice sleeve that honestly I do not need and can't afford, and he also helped me find a better deal on my VIP membership. I ran 12 miles yesterday and no knee pain! Thanks so much RR Sports for the great value & selection and the store, and also for such great Service Advisors as Gadi and Cooper. I think you've made me a customer for life! read more

Big beautiful store with very poor service. If you don't mind spending the day there, fine, but just pack a lunch. read more

Great service as many other reviewers have posted. I went early at store opening on a Sunday and luckily it wasn't crowded - they did say that it gets crazy busy on weekends. The only thing that grated a bit was this notion of "custom inserts that are free to try". They then insert it into the shoes you try so that you can feel the difference with and without it. They cost $119 (at least that was the price quoted to me) and I passed on it as the shoes I purchased itself was only $160. When I asked what they did with the "custom" inserts that people did not buy, the guy said they give it away for recycling into playground materials, etc. Something doesn't jibe here for me. If they are worth $119, they certainly can't be throw-away. I understand that they need to make money for their personalized service and this is likely how they do it - through the insoles. read more

Lots of great shoe options! Also running gear and nutrition. Special shout out to Gadi who took so much time and shared much expertise to help me find new marathon/distance shoes, and to Cooper who helped me find just the right compression sleeve for my weak knee, and who also helped me decide I don't need an expensive ice device--crushed ice from the fridge works just fine ! I anyone a very loyal customer and will only shop here! (Transferring my loyalty from another local shoe store.) Thanks RR Sports, Gadi, and Cooper! read more

The team there is fantastic! Miles and Bethany were extremely helpful in finding my account, explaining my rewards, ensuring I found the best shoes for me. Then when I didn't like the color selection, they converted my size to men to get me a better color! Loved their exceptional customer service! read more

Line behind me , equal line in front. I've waited 35 mins - I will wait 10 more minutes but it's ridiculous they don't staff better. read more

Road Runner Sports - Line behind me , equal line in front. I've waited 35 mins - I will wait 10 more minutes but it's ridiculous they don't staff better. - Sports Wear Near Me - Bellevue, Washington

My son was having trouble with his Brooks running shoes during summer cross country practices. He was getting bad blisters, so we went to store 116 and worked with Gadi. He was great, and offered the full service to identify issues with how he runs, etc. to determine the best shoe and also inserts for him. We still purchased Brooks, but a different style, and the insert really gives him that extra support. He said he didn't even feel his blisters while on the treadmill to try the shoes out. It was great and thorough customer service! read more

Lauren at the store was not helpful. We waited over 30 minutes to exchange a pair of shoes because she kept spending her time checking people in vs assisting us at the cashwrap when we arrived prior to all the people she was checking in. Also Miles assisted me at the cashwrap but left and would not help my boyfriend do his exchange. Having worked retail over 30 years, this was not a great customer experience. It should be 1st come first serve. read more

My mom loves to walk. So after some research I decided to take her to Road Runner Sports. I was blown away at the amazing experience from the minute we walked in the door. Belle is a superstar employee. First she made us feel welcome when we walked in and then she spent over an hour making sure we walked out happy customers. She was so helpful and patient as we tried many different shoe options, answered all our questions. She really knows her stuff. From 3D scanning my mom's feet, analyzing her walk, custom fitting her insoles, and getting her into the just the right shoes for her needs, Belle did it all with a positive attitude. Road Runner Sports give her raise, because not only will be back as repeat customers, I will singing your praises to my friends and family. read more

Road Runner Sports - Sports Wear Near Me - Bellevue, Washington

The customer service was great. Logan was very informative and knowledgeable. Lauren was friendly and engaging. We bought two pairs of Saucony. read more

Went in with shoes to try to find some insoles that would make them more comfortable. Walked in and was ignored, but eventually found an unfriendly young woman who made it clear that she wasn't interested in helping. Offered their $120 custom insoles but had nothing for me to try to see if that would be the potential right solution before investing that much money. When I expressed uncertainty, she told me I should just go to Target. Which I guess I will. I had heard this place was good from a friend, but that was not my experience. read more

Walked in on a saturday afternoon at around 1 pm and it was busy. there was one woman at the front with an ipad so I asked if there was someone to help me. she said you can sign up to get on the wait list. I said wait list for what? she said to have someone help you. I asked how long the wait was... she said 45 minutes! ... incredulous, I asked... thats the wait to just try on a pair of shoes. She confirmed, what is the wait to get someone to get you a pair of shoes. OMG! I went over to REI, they had 3 times the number of trail running shoes (what I wanted) and multiple staff who helped me right away. NEVER going back to that store again. Wow. just wow. read more

This was my first time visiting Road Runner Sports. We were looking for a pair of shoes for my daughter who is starting cross-country. David was our sales person, he was very helpful and patient with us,. We had the insoles custom-made and he found her a pair of shoes that she feels comfortable in and really loves. David, thank you again for all of your help. read more

The store was VERY busy today! I had to wait a bit but when introduced to Logan, he was very upbeat, knowledgeable and helpful which made the wait worth it. I was looking for 2 different pairs of shoes for work and running. Although he was stretched pretty thin with a store full of clients, he gave me great service and helped me find two perfect pairs of shoes. Thank you Logan! read more

Bought shoes in December despite a very unpleasant experience with the sales person. She was rude and seemed bothered to even help. During checkout we talked about membership and I made it very clear that I currently have their free membership (have had it for many years) and am absolutely not interested in any of their paid memberships. 6 weeks later my credit card company notified me of a suspicious charge. Lo and behold it was for a Roadrunner VIP membership that I never signed up for. After calling Roadrunner headquarters in CA, they removed the charge right away. That they fixed it quickly and without any back and forth is the only positive thing I can say about my entire experience. I won't be going back to this store after this incident. 2 stars instead of 1 only because my last store visit a couple of years back was ok. read more

Great selection but the Manager of the Store (Lauren B) is exceptional. I had an issue with footwear and Lauren spent extra time working out an amicable resolution. She is the store manager snd I can see why: great customer skills, customer centric and friendly! Well done!! read more

The service was excellent! Ken was very helpful and patient helping my indecisive grandparents and answering all their questions. He's a hard worker and has very good customer service skills. The store does get a bit busy but the staff handle it very well. read more

Went to Road Runner today with my son. It was a busy day, but it appeared that they were well staffed. The person who initially came to assist me left without so much as saying he needed to do something else and would ask another sales person to assist me. He just left. After waiting for him to return, I had to ask someone else. If it weren't for the fact that my son was also buying shoes and insoles, I would have just left. Thankfully, Gabriella came to my assistance. Gabriella was friendly, helpful, patient and very informative. We bought several items. If it weren't for Gabriella, I would not recommend this place. But, because of her assistance, I will continue to be a patron of this Road Runner. Thank you, Gabriella. read more

I don't like to downgrade a business I never actually did business with but when new customers come into the store and try to get help for 30 minutes shouldn't one of the half dozen sales clerks have said "we'll be with you right after we've finished with the customers we're helping" or something? It's nice that they pay close attention to the people they're dealing with and give them lots of time to make their selection but some system should be in place to let other people who walk in know what's going on. It's a shame because they seem to have quality shoes but I doubt I'll be back. read more

Exterior looked impressive but very underwhelming. Way understaffed. 2 employees to 8 customers. Everyone sitting around waiting to talk to an employee, either to check out or try different shoes. Fitting room had stacks and stacks of clothes sitting on the bench and hanging on hooks from previous customers. Only good thing about this Road Runner is the easy parking. I'll be purchasing from the Greenlake location. read more

Terrible service, long wait time, and overall a really unpleasant experience. We were helped by Sage, who told us "I guess this is your shoe size" and then quite literally threw our shoes at us. We also had to wait another 30 min to even check out at the cash register, as there was nobody there. We have been loyal customers of this location for years now...this has been an incredibly disappointing experience. Would NOT recommend. read more

We brought my sons in for new shoes and wanted them to try a bunch of different brands which Road Runner had. Tyrell was GREAT!! He went asked my kids lots of questions about what they wanted out of their shoes and did a full evaluation including a treadmill walk. They ended up buying shoes that didn't come up on the recommendation and Tyrell didn't force us to purchase the shoes his computer came up with. He was kind, patient and informative. Would definitely recommend this store and Tyrell to help! read more

Christian met us upon arrival, made us feel comfortable, exceeded expectations regarding measuring feet, stride etc and provided 3 suggestions to try on. There was never any pressure and quite honestly I wouldn't have even tried on the pair that I ended up purchasing without her help. Very satisfied first time customers. Keep up the good work! read more

I didn't have to wait and went through the whole process of walking on the treadmill and digital scans of my feet. I worked through a few sneakers until I found a Brooks pair. I was sized at 10 although my right foot was sized at 9.5. I had to wait another week to receive sneakers in the color I wanted. It only took one walk to realize the shoes hurt my feet. Surprised since I was sized at the store. When I decided to send these back found out I would be charged for shipping since I wasn't a VIP. This was my first time shopping here so I wasn't wanting to sign up yet. What bothered me most was when I measured my feet at home and realized I needed a half size up. So I went back found a different pair and left. I wouldn't shop here again because it was just a bit off. My rating is really 3.5 because I did have help with that. read more

I went to REI on Saturday and spent over an hour trying on tennis shoes and pretty much all of them hurt my feet. I have metatarsalgia and something about most shoes causes sharp pain to shoot down my toes. We decided to go to Road Runner to see more options. Ian helped me through the whole process of getting my feet scanned and immediately found shoes that didn't hurt as much. He helped me make custom insoles, and I still had to try several pairs of shoes on, but later left with some Asics. He had me sign up for the VIP Family Plan which saved me money on my purchase and allowed me to return the shoes within 90 days if they didn't work, which I ended up doing. After testing the shoes on a 3-mile walk, I went back to the store 2 days later and Ian listened to my feedback and helped me return the old shoes and insoles and found me a new pair. read more

The service here was amazing. Gabe was extremely helpful and patient. I went in just to browse and left with 20x more knowledge than I expected about what to look for to fix my problems. I love how helpful and low-pressure the whole experience was. I like to think things through before buying, so I didn't buy anything. There was no pressure, but I'll be back to buy once I decide. read more

Matthew was cool to work with. I'd ask for him if you're in need of some guidance. He won't steer you wrong.

The Road Runner store for me seems to be best option for great fitting running and trail shoes. They always provide great service and have excellent equipment to check for the best fit. If they could do one thing better it's not secretly enrolling me in their way overpriced VIP program. read more

I bought a pair of shoes a couple of years ago, and was encouraged by a salesperson to enroll in the VIP program to receive discounts. What the salesperson did NOT mention is that the VIP program initially has a nominal fee, which jumps relatively quickly to a fee of $49.99 per year. That's a ripoff, and it's communicated very poorly. Clearly, this company (like many others) makes lots of money by jacking up subscription fees that people might overlook. Luckily, I saw the charge on my credit card (reaching a live person to cancel my VIP membership was a long tedious process, but that's another story). So anyway, I will NEVER buy anything from Road Runner sports and I will actively discourage anyone I know from using this store. read more

I was so excited to go to this store. I previously went to shoes and feet in bellevue. And, saw this place had more larger selection of sport shoes. parking was plenty. The store looks great the layout of all the shoes was easy to find what i was looking for. There was a few other people already there. I was not greeted as i walked in. Took me 10 mins of looking for some styles and finally there was a guy who walked around to people to check them in. after that i received a text of the waitlist notifying me i'm next in line. There was two people servicing the floor. a third female came and she finally helped me i told her my sizes and the styles i liked if she could find them for me to try on. She came back she gave me the boxes threw them down on the floor. and I said ok i'll try them on. she just left went to the next person to help. As i tried all 4 shoes they were all narrow. So i wanted to ask her or anyone to get wide size but after 5-10 mins of being ignored. I just left. After this left me wasted of time. I would never come back. Instead i went back to shoes and feet in bellevue. They may have fewer selections but their customer services in knowledge and recommendations is the best. unlike this place. I feel this place beside the plentiful parking and nice layout. Customer service is lacking and knowledge is lacking. perhaps it is different with their other locations i just don't see any reason to come back to a business that doesn't seem to want to help me find shoes that fit. I already picked the styles and i already provided shoes size. the only thing left was perhaps the fit. read more

Came here today as my mom was looking for some good walking shoes and wanted to go somewhere where they actually knew what they were talking about and man oh man what a great experience! I thought this would be just a regular store like Big 5 or Dick's Sporting Goods but I was wrong it was much better! This was not my moms first choice she wanted to go to Dick's but I told her these people are known for shoes so let's just check them out. What a great experience! Joshua was very knowledgeable and let us know every step of the way what the process was and I'm so glad we found this place! She ended up getting two pairs of shoes. I ended up coming back and snagging me a pair too! I love that they're so knowledgeable here and really want you to get the right pair of shoes for your feet whether you're walking, running, or just out and about doing everyday life! Joshua was fantastic! I will be back here if I ever need a new pair of walking or running shoes! Will recommend for everyone I know! read more