Amazing selection of shoes and sandals and what makes it stand apart is the personalized customer service. Isaac truly made me feel like a valued customer when I had gone there with a foot injury. I bought a pair of Hoka shoes and a pair of orthopedic sandals. I recommended the store to my husband and he went and got a pair of Hoka shoes today and received stellar customer service again from Isaac. I highly recommend this shoe store! It has really won me over as a loyal customer! read more

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The promise to refund for shoes returned in "new condition" within 30 days has limits. If you walk in the shoes and the insole has an imprint of your feet, they cannot be returned. If the Nubuck has a slight imperfection you didn't notice when you purchased, likewise, they cannot be returned. I was angry and disappointed. Long time customer lost and several relatives and friends will be joining me. So sad! Times must be hard indeed for this owner to have changed so much. read more

My husband Paul and I have learned a lot from Josh S at Shoe's and Feet can have a positive effect on the rest of our body. Josh loves what he does and is great at it. His business card says; Certified Shoe Fitter. Thanks Josh! read more

I bought shoe from here and used it once. They refused me the refund but store credit and explained that the shoe is damaged. Very disappointed by their customer service. read more

Everything went well. Lynn opened up right on time, and said, "how can I help you"! I knew I'd hit the jackpot! She spent an hour with me. I knew, or thought I knew it what I wanted, but she knew what I needed!! Brooks walking shoes for old men, not only what model was best for me , but the correct orthotic support to make my footwear fit and feel better. I've had lots of foot problems, Shoes and Feet is the only place I'll buy shoes. They always measure my feet, length and width. And watched me walk to be sure my arch support is correct. read more

One of those shoe stores where (if they're busy) you write your name down on a list and then, when your name is called, they help you as long as you need help, however long that is. I've been here twice so far and have gotten great service. For my first visit, a gentleman helped me try on several pairs of running shoes; I ended up with a Brooks Glycerin 20. It's ok (foot still hurts, but other shoes hurt more, epic foot saga omitted from this review.) The amazing thing he recommended are the very $$$ but totally worth it Currex high profile run pro insoles - I bought two pair and I'm really glad I did. I've put those in every shoe I'm wearing now and at least they enable me to walk. Major props to the salesman that helped me for listening rather than pushing his own viewpoints on shoes. I much prefer "try this, I'm not sure it will work, but let's try anyways" perspective! They have a good selection of running-type shoes, and a reasonable selection that veers towards the "orthopedic look". The second time I came here I came for a non-running shoe. The female salesperson helped me try on a LOT of shoes but we weren't able to find something that was super comfortable. And unfortunately, only about 20% of what we tried on - comfortable or no - would be something that would spark joy, if that makes sense. Most of the styles were very sensible. read more

Diabetes causes foot issues and I'm glad I finally went for super comfortable shoes. Service was impeccable. This is an example where tipping should actually be applicable. The products felt premium but so did the staff. Shout out to Christina. Super knowledgeable and patient. What a great store for when youre ready to take footwear to the next level. read more

I had an EXCELLENT experience at Shoes N Feet this morning as my BFF & I searched for shoes to help my eversion feet/ankles. I have orthotics coming from my podiatrist in a week or 2 & desperately needed 2 new pairs of shoes. We found a great boot that gives the support & stability I require and Josh who helped us was amazing! His expertise, knowledge & genuine caring will definitely bring us back asap! Thank you for having an excellent employee & high quality products. Blessings, Holly M. :-) read more

Second visit to the store, and Christina was amazing. She was super friendly and patient, taking the time to help my son try on different shoes that might work for his flat feet. In the end, she helped us find the perfect pair. Highly recommend this place - really professional and great service! read more

Great service. My feet are doing so much better since I bought my pair of Haflinger. I would definitely return.

Instant, good, patient service (I'll admit the store wasn't crowded). We bought some shoes and they fit well in the store. We haven't had such good shoe service in decades. read more

I don't think I can stress enough how amazing this store and their staff are. Their knowledge about shoes, the exact type, the make, and the purpose of each shoe is JUST amazing. If you are an athlete or someone who just needs quality shoes to combat foot issues, this is THE PLACE. read more

My podiatrist referred me to this shop due to my extensive bunion surgery & recovery that has been difficult & needed the right shoes to help me rehabilitate. I went in & looked around & waited a minute for help as they were busy with other customers. Chris promptly greeted me as soon as he had a chance & was so knowledgeable & helpful! My podiatrist filled out a form explaining what I needed so Chris went right to work to find the best options for me. He then measured both of my feet to be accurate on size & also took note of how I was standing. He then gave me the massage gun to work on my poor muscles that needed stretching after being stuck in a boot for 2 months. He gave me 2 shoe options & I preferred the one with the most support & he also added a arch support- wow! Finally my foot is not is horrible pain! I highly recommend this shop to get you in the best shoes for your needs. 5 stars for excellent service with extensive knowledge & a great selection. read more

Shoes N Feet - My amazing shoes & arch supports - Shoe Stores Near Me - Bellevue, Washington

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The MOST knowledgeable staff I have ever met. They knew an incredible amount about their shoes, including details on the inserts, how they tend to wear away, and how to fit you for each brand. I came in to compare danksos and hokas and I got a 5/10 minute explanation about each. I will absolutely come back for future shoes! read more

I've been a devoted Shoes & Feet customer ever since they saved me from a bad case of plantar fasciitis a number of years ago. Most recently I shopped there with my 79 year old mom. She lives an hour away, but needed new shoes and has a lot of foot challenges. I recommended a field trip to Shoes & Feet. It was such a great experience. After measuring and evaluating her feet they brought out the perfect shoes for her. She now has properly fitting and comfortable athletic shoes and flats and couldn't be happier. Thank you Shoes & Feet for your expertise, kindness and overall excellent customer service. read more

We've been coming here for years because of the helpful, knowledgeable staff, outstanding customer service and quality shoes. Yesterday, Alli fitted us with athletic and dress shoes. She was clearly very experienced, friendly, very patient and accommodating. When you come to Shoes N Feet, you may have to wait a while because the staff gives personal, focused attention to every customer. It's like going back in time because someone actually measures your foot, finds the right shoes based on your gait and preferences, puts the shoes on your feet, laces them up, asks you to walk in them and makes minor adjustments. There's no hard sales pitch; just patience, attention and expertise. Thank you again, Alli, for great service! read more

Knowledgeable staff help you choose well fitting shoes. They only carry quality brands. They have business cards of all local foot doctors and special treadmill and various surfaces to test your shoes. If you buy the shoes and wear them outside, you cannot return them. Wear your shoes around your house a long time if there's a chance you might return them. Shop owner is a 3rd or 4th generation shoe store owner. Best place for FULL service knowledgeable shoe staff. Free parking in mini mall parking lot. No stairs. I saw someone bring in a tiny service dog. Some types of footbeds and orthotics are sold. read more

Yep, I have horriable feet which in the past have caused me great pain. After wearing all of the really cute shoes as a teen and in my 20's and totally killing my feet I have to say my feet are finally so comfortable, thanks to the help I received at Shoes N. Feet. I came to Shoes n Feet in September as a friend of mine had said that they had really helped her and fitted her into Dansco shoes. I purchased my first pair and seriously do not want to put anything else on my feet. I went in there again today for advise, and the staff answered all my questions. They spend great time with you while fitting you to the correct shoe. They let you know what to expect of the shoe and what they can do to help if there is any problems. The customer service is great. Don't expect to just breeze in here, tell someone what size you think you are and be done with it. They measure you and make sure they understand what shoe will best fit your foot. Thank you so much for making my feet happy. read more

Disappointed with my experience here. I came in here last summer to get some help with inserts for shoes. One of my friends got custom tennis shoes made for her at a competitor on the other side of the area, and I came in here looking for the same kind of deal since it was closer to me. The guy that helped me for the two minutes we talked was pleasant, but he informed me that he couldn't assist without a prescription from a physician. He said they also don't do custom tennis shoes but could help find inserts, etc. that would work but only with a doctor's note. Flash forward to this past week when I was in the neighborhood and came in with my prescriptions in tow. I was on the left side of the store, as they have it divided in half with a huge wall. There was just one customer being helped by one employee. He looked at me sideways and said someone would help me in a minute. I stood there for 10 minutes with not another word from him. I walked over into the other side and was ignored for another 5 minutes. I left. read more

Very positive experience getting fit with Christine. Personable, knowledgable, and a pleasure to deal with. Full attention to your needs for as long as it takes. Expensive, but the personal attention makes it worth the time and money. read more

Was so thrilled with the selection at the Shoes and Feet store in Bellevue. My foot doctor recommended them and I was not disappointed. Lynn and Justin were great. They spent so much time with me and my mom. We both left with a pair of Hokas and in-soles and my mom got a beautiful pair of Finn Comfort sandals. Thank you! read more

The staff was excellent in helping find a pair of quality work shoes that still let my feet breath. She brought out recommendations as well as what I wanted to try and what she recommended I ended up buying. It was very busy and I noticed a great sense of teamwork. Great experience read more

Went here for shoes and was super disappointed. Tried to return the shoes I bought, within the designated return period, and the guy refused to even look at my shoes or receipt to say he would not accept my return . Don't shop here, go to a bigger store that will honor their policies on returns . This is a mom and pop store that will hang on to every dollar even if it means violating their own policies. I bought a nice pair of Hokas online at the recommendation of my podiatrist and inserts from REI that he custom adapted for me and my feet are very happy now ! read more

Great experience. David did an excellent job finding me a good pair of sneakers. I will definitely go back.

This store is great for my running needs! Gretchen has always been SO helpful - with great knowledge to pick the new Spire 361 since it is similar to my beloved ASICS 2170s before ASICS changed things too much. I'm also a huge Hoka Clifton fan and the owner Chris was so great, finding the different colors available since it is really important to me to match and have variety. I love supporting this local small business and they are amazing !! Their customer service is something we should all strive for - keeps me coming back :) !! read more

Went in to have my gait analyzed and was looking for the proper running shoe. Met with Chris who was knowledgeable, friendly and recommended a few pairs for me to try on. There was no pressure or up sell at all. Ended up with a pair of New Balance and an insole which has helped my running progress more than I anticipated. Will definitely come back and buy more pairs in the future. Highly recommend to anyone looking for friendly and knowledgeable staff. Supporting local businesses are nice too. read more

This is the best experience I have had with a business in years. They knew knew exactly what I needed, provided it to me immediately with the highest level of service. We need this place, Amazon can't beat the service read more

If you want a legit running store with friendly knowledgeable staff this is the one. I've been to all the local running shops (super jack n jill etc.) and this one just has much better service and selection. read more

Shoes N Feet - Shoe Stores Near Me - Bellevue, Washington

A few years ago it was recommended to me by a foot doctor that I buy some slippers with arch support here to help with my plantar fasciitis. I got a lot of good help at the time and got some Halfingers that quickly fixed the problem. I've worn the hell out of them since and went in to get a replacement pair. A very helpful young woman (Summer) helped me find the right size (they only come in European sizes) and ordered me a pair (since they didn't have my size in stock that day). I noticed they also sold running shoes. I've been needing a new pair and asked about some new Hoka One Ones. I've loved this brand in the past but have a terrible time finding people who know enough about them to help me find the right pair. Summer answered all of my questions and even offered info I didn't even think to ask. She also watched me walk and verified what I've long suspected (that I supinate) and helped me find some wonderful shoes that I'm excited to try out. Know that you're not going to get many words in edgewise with Summer, but you'll come out with the right shoes at least. ;) Prices and selection here aren't going to wow you, but they are competitive and the service is top notch. Well worth it. read more

needed new birks, they were super helpful, patient, and accommodating as we looked for the right color and size. only place we could find that had the style and color we wanted. and cheaper than online. highly recommend! read more

It is so refreshing to go to a store where the salespeople are knowledgeable! Justin was also very patient and had some great problem- solving skills. We tried several sizes, widths, inserts and I ended up with tennis shoes, boots and sandals. I learned a lot about why I had been continuing to have problems with shoes after surgery and how to solve those problems. When I asked how he knew so much, he told me about the extensive training each salesperson goes through. I would highly recommend this store and Justin for anyone who is tired of guessing which shoes to buy, especially if you have any foot issue. Thanks for your patience and excellent service, Justin. read more

A great shoe store with an amazing and knowledgeable staff. Very happy that I found this gem.

I needed to call the store yesterday, and looked here for their phone number. I have to say that I'm shocked at the negative reviews that Shoes N Feet have received and needed to comment. I have nothing but praise for staff that works there. I have been buying shoes exclusively there for over 12 years - and have had nothing but a good experience. The staff are non-commissioned sales people that GET YOU WHAT YOU NEED, they are just not just selling shoes. My purchase yesterday (two pairs, 1 casual and the other work shoes, totaling over $250) were facilitated by Brandon. He's also helped this summer with finding me dressy sandals that I needed for a wedding that not only fit, they were comfortable, cute and reasonably priced. I have really weird issues: wide feet, thick feet, high in-step, need a deep toe box... and I have ALWAYS been able to be fitted with shoes that work. Are they the most fashionable? Not always - but there is a good selection of nice looking shoes. Are they inexpensive? NO, however, you do get what you need and pay for. read more

When I first started getting serious about running, I averaged 3-6 miles three times a week. I continued this for about half a year until I started developing unrelenting shin splints and also an irregular soreness in my quadriceps. I figured shin splints were inevitable for runners. It had me asking myself, what kind of weed are runners smoking that they are willing to endure this type of pain? After unproductive visits to several shoe stores in the Redmond/Bellevue/Kirkland area, I came across Shoes N Feet. I told one of the staff members about my shin splints and general muscle imbalance that I feel when I run. That marks the time when she slapped me across the face with a reality check and was all, news flash: your $50 pair of running shoes is as comfortable as one would expect. Amateurs. She set me up on a machine to analyze my foot profile, and found out that my feet have a normal arch but there is also obvious pronation. Awesome, but sad that I did not realize this sooner. So she gave me a pair of Brooks shoes along with some inserts that would provide padding. I walked back and forth for her to evaluate how the shoes are fitting. The difference between a proper running shoe and an ill-fitting running shoe is grounds for a Mardi Gras party with all of the drinks on me. I purchased these shoes with the inserts, and I have never experienced any running pain again (provided that I stretched and warmed up properly). Since then, when I need to replace running shoes, I always go to Shoes N Feet in Bellevue. All of the staff are incredibly knowledgeable about foot problems and the solutions for them. They are also patient and even made sure the shoe inserts fit the pair of shoes I wanted. They are a small store providing comfortable walking and running shoes, as well as apparel and running accessories. read more

I am feeling really great. Why you may ask is because of Shoes N Feet. I just started a job at Starbucks and at 66 and being a big girl my feet were aching. The staff especially Christine took great care of me. She took the time to hear my needs and followed up with a pair of shoes that cushion my feet better than any shoe I have ever had. Money is tight but these shoes are worth every penny...ok quarters. If you have bad feet or even good feet but need help to feel great gift to shoes n feet. They are the best. read more

Like lots of people my New Years Resolution is to get in shape and my first stop was a new pair of shoes to work out in. It was pretty busy when I got there, everyone was helping other customers. But when I was helped I realized how much attention I received. Maria was all in, she asked me what activities I wanted to use the shoes for, if I had an foot or ankle problems and then she watched me walk, measured my feet and got me a few pairs to try. I was even allowed to try them out on the sidewalk outside. I am excited to start my workout program...thanks for the help Maria! read more

I first went to Shoes N Feet in 2012, after I developed painful plantar faciitis. I needed to find something supportive for my daily walking around, but I have narrow feet that can be tough to fit. Cindy was very helpful - she took the time to listen to my concerns and carefully measure my feet. After trying a few sets of shoes, she matched me with a pair of Brooks plus some solid inserts. These shoes provided immediate relief and helped me in the process of recovery these past several months. Fast forward to May 2013. I had a wedding to attend, and I realized at the last minute that my pretty shoes wouldn't work for the location. I wanted some cute shoes that wouldn't wreck my feet, and I needed them immediately (my flight was hours away). Fortunately, Cindy was again happy to help me. She offered a few choices to complement my dress, and about 20 minutes later I walked out with a comfy, cute pair of dress shoes. Everything was so convenient I had time to walk next door for Chinese food for lunch. Thank you all for your help - I will be back. read more

LOVE this store! They have true shoe and foot expertise, both for everyday comfort and running shoes. Their running accessories are also very complete and I've never been so comfortable as I've been since buying some of their insoles. The store also runs a 5K training class that is very worthwhile. This is a LOCAL store that should be strongly supported. read more

So the shoe witchery: not as promised. That computerized gait machine.. well, at least it's not in a landfill? Their website advises that you allow an hour for fitting and configuring shoes with inserts. That's the draw, right? Their experts will frankenstein you some shoes from inserts and whatnot. I walked away empty handed after waiting an hour and the salesperson I was assigned had some listening difficulties - and some sensitivity difficulties. As somebody whose feet are probably only about a 3/10 with regard to being totally messed up, I wouldn't feel comfortable going here blind, without a very specific note from my doctor. Other orthopedic shoe stores I've been to have had a much more intimate and respectful atmosphere - this just seemed like a jam packed shoe store. Getting in and out of a wheelchair to walk around in shoes isn't something to be taken lightly for everybody - I particularly noticed one salesperson talking much louder than her customers, even when they were disclosing medical details. That sucks. Avoid. read more

I have been coming to Shoes N Feet for my footwear needs for several years now, and I am consistently impressed with the wonderful depth of knowledge that their employees possess. Whenever I go in they measure my feet with the Brannock device to ensure the best possible fit. If I have questions, they're more than willing to educate me on best brands or shoe types for my feet; they're very professional and knowledgeable. I like the layout of the store; it's open and yet offers many options, both casual, dressy and professional. I also love the fact that they make a conscious effort to offer women's shoes that keep up with fashion trends while maintaining a strict level of comfort and stability. If you have any types of foot troubles or simply need a new pair of running shoes, I would recommend hobbling over to Shoes N Feet immediately! read more