Super chill, no pressure from the staff, i can tell they are looking to guide you towards the right shoe (i was just in need of something simple so the questions were definitely appreciated) nice selection of shoes. Would definitely recommend to any runners in the area! read more

Xavier was incredibly helpful and kind. He took the extra time to explain everything and do measures and scans even on a busy Saturday. You can tell he's passionate about helping other athletes find long term solutions for their foot / back pain. The store also has a very wide array of different sizes that he helped us select from. Considering somehow the shoes were about $30 cheaper than what I've seen online, with custom size selection and the level of service it was a great value. read more

I scheduled an appointment to get fitted for a new pair of running shoes and couldn't be happier with the level of service provided. The store worker (Sergey if I recall correctly) was incredibly helpful and knowledgeable, had me try on several pairs of shoes and try out different soles to see what worked best for me. I've only bought running shoes online or at a big box store with little/no professional help, so this was a big step up. I would definitely recommend to anyone looking to get the perfect pair of shoes. Fleet Feet also seems to offer quite a lot in terms of a running community. read more

When I walked in, the person behind the counter didn't acknowledge me at all, and it took several minutes of me looking very lost and confused for anyone to say anything. After an associate finally said he would help, I said I was looking for a pair of good walking shoes (which have different needs than running shoes, but I was hoping for something). He took my measurements and let me know that I have very wide and short feet, and brought out two options. When I pointed out that I'd blow through the tread on both of them in no time, he sort of shrugged and indicated that was all he could do. When I pointed out that the options wouldn't work for me, he showed no interest in helping me find something else. It was very paternalistic and rude. read more

The service was great. I was really impressed with how they really made sure I was happy with my purchase. Great prices and great service. The store is nice and inviting. It's in a beautiful part of Ballard and it's a really good location with a lot of great things to before and after your visit to the store. read more

We've been patronizing this great business for over a decade. It's a shame we haven't reviewed it before. Excellent and knowledgeable customer service. They work patiently to help find the shoes that work for the customer. Plus, they have gizmos that analyze your foot while walking. Great stuff. We recommend them highly. read more

Never new this store was here. They took the time to help me find what i was looking for, love my new brooks cascadia's.

Wow, ok. Five stars all the way. I was admittedly intimidated to go into a running shoe store, despite having run almost every week since the start of the pandemic. Running can sometimes feel a little gatekeep-y so I was nervous. None of that was any concern at all and I learned so much. The folks working were A+, top notch, awesome people. I think the one who helped me was Kyle. Super rad. He walked me through the results of my foot scan and strike recording after I walked over a mat. Wow the technology! I had a foot scan at Nike a few years back but was unimpressed and they were kinda snobby about it. Fleet Feet is real people. I'd been looking for a replacement of the out of production racing shoe I'd been using but Kyle opened my eyes to the world of light weight but also supportive shoe technology. Got some New Balances and insoles that fit great with my super high arches and instep. Who knew?! Took them for their first ride today and boy oh boy what a difference. Worth the time and money, and they recycled my box in the store and upcycled my old shoes. Yes, you can just give them all your garbage and walk out handsfree hahaha Thanks guys!!! read more

I was very excited to get a pair of running shoes. I did my research and choose to go to Fleet feet in Ballard because of the great reviews. What I experienced was disappointing. The sales guys almost seemed reluctant to help me. One pointed me to the section of shoes and let me know I could get an assessment if I wanted one. I picked some out that I found nice. I watched and listen as other customers came in after me and received helped. As soon as they came in they were asked what kind of shoes they were looking for, what kind of runs they went on and if they'd like an assessment as well. The level of service was VERY different and apparent to me. I tried on two pairs and the sales guy was nice and pulled the sizes. He suggested I check out another retailer when the store didn't have the shoes in my size. I agreed and left. Mainly Im disappointed. I am new to running and the running community. I was hoping to receive some help. But I'm glad I came in! Will know what to ask at the next retailer! read more

I highly recommend this place. After a poor experience (and expensive lesson) at a store in a mall, Fleet feet was recommended to me. Sales person, Zack, went above and beyond, very patiently spending almost 2 hours with me. We found the perfect shoes, and now, a few weeks later, I am so happy with them! Will definitely be going here again, and plan to bring family members as well. read more

Best local running shoe store around. They have a variety of shoes to try on and are very helpful. You are always greeted at the door and have your questions answered. They have good knowledge on running shoes and can tell you what is best for your foot. You can schedule an appointment to have your feet scanned to determine which shoe style is best. I recommend this place read more

5 stars for Emerson at Fleet feet Ballard. Super helpful and helped me with selecting the right pair of shoes! Explained my walking dynamics and foot structure really well. read more

It was nice being able to set up an appointment with our new world of Covid and they had areas taped off for a good separation while trying on shoes. The man helping me was super understanding and knowledgeable as I went over my foot issues and the type of shoe I thought would help my condition the most and he agreed. I wasn't able to make a decision while I was at the store but went onto their website afterwards and selected one of the shoes he was showing me. I really like the return policy as I still have not fully decided if this is the right shoe or maybe the right width but I know that I can exchange in the store and get something different if it doesn't work. It makes it worthwhile to shop local when you know you have this flexibility an expert help. read more

I had the best experience here. They spend quite a while determining your shoe needs based on your arches, gait, foot shape, bunions & foot size. So plan in being here for more than 15 minutes unless you've already been through the fitting process. The sales gal took a scan of my feet, watched me walk & asked a lot of questions. She brought out 3 brands of sneakers for me to try on & I loved 2 of them. I wore one out & ordered a 2nd pair in another color than what was available. I'm not athletic, I have nerve pain in one foot & had no idea that my feet have gotten longer & wider. Definitely go see these folks for a great fitting! read more

Neither of the two employees said a word to me when I walked in. I grabbed a couple items to try on and found the changing room on my own. When I came out the employees were at the front on their phones and didn't acknowledge me. I browsed shoes for a few minutes and after neither of them came up to me I decided to go to a different store. read more

Had the most incredible experience here yesterday. I cannot remember the name of the girl who helped me but she was so kind and patient with me as she helped me figure out the right shoe for me. I explained that I was a total novice and had no idea what I was looking for, and she spent probably a good 25 minutes just walking me through everything and helping me find my perfect walking shoe. I cannot believe how nice she was and how comfortable she made me. I find stores like this so intimidating and I left feeling so happy and satisfied!! I couldn't decide what color of shoe to get but she was so chill about it and said it didn't matter, that buying it in-store only lets management know what colors people are wanting. They only had one color in store so I waited till I got home to buy them online from their online shop, but I'm just so glad I went in. What a great shopping experience. Thank you Fleet Feet!! read more

So glad to have a Fleet Feet in Ballard so I don't have to leave the neighborhood for running gear! Popped by during a walk with my dog (who was welcomed right in!), and they happened to have the exact shoe (Hoka Clifton) I'd been thinking about trying. The salesperson, Emily, knew the brand well and suggested I go down a whole size, and she was exactly right. Also snagged new socks and a tank, and was pleasantly surprised to see a good mix of legacy and new clothing brands in the store: Brooks, Vuori, Bombas. Will be back soon for a new sport bra and phone armband. Other observations: clean space; store is organized well despite an odd physical layout; custom orders available for items not in stock. Only thing missing was a jar of dog treats! UPDATE: Store manager Brian saw my review and now has dog treats on the counter! read more

I was debating whether to give 1 or 2 stars. First off the store is clean and the layout is done well. The running shoe selection is centered around Hoka, NB, Brooks, Northface, etc. Good brands IMO. Now the bad news. Have you ever been in a store where none of the shoes/items show their prices? When you ask you get some bullshit answer like "well let's see what feels right and blah, blah, blah". When retailers aren't transparent and don't display any prices (SRP, our price, etc) it comes across as very shady! Anytime I've bought things at a place that don't display pricing I've always felt strange and often have had a bad experience such as paid too much, bought something 3 years old, etc. There is no reason not to be transparent about pricing unless there is something weird going on. Even if you are charging list, just be up front and everyone is better off during their shopping experience. read more

I need a new pair of walking shoes with velcro closures. When I walked in, I was met by Brian. Brian was amazingly helpful. They have 2 interesting machines for making measurements. The first machine builds a 3D image of your feet. They can take this image and E-mail it to you, so you may sit in the comfort of home and take a look at what your feet look like. They have another machine that measures the forces your feet apply to the floor as you walk. Bipedal locomotion is fascinating: your feet have to hold you up but they also have to thrust you forward. In a normal gait, your heel touches down first and then as the other foot lifts and moves forward, your foot rolls forward until finally you push off with your big toe. I knew that from high school anatomy and physiology, but actually seeing it really drove it home. They did not have the shoes I wanted in stock - but that's not surprising as the store is relatively small and they can't keep everything. Brian was happy to refer me to the New Balance web site. The New Balance website reports that they, too, are having problems keeping shoes in stock! They are probably in a container somewhere in the middle of the ocean. read more

i am fairly new to running and had a bad experience ordering online, so i wanted to try cash and carry. I cannot say how glad i am that i chose FF in Ballard. I was lucky enoguh to work with an adorable young man named Kyle who was incredibly patient, kind and knowledgable. They scan your feet (we truly live in the future, lol) and find the best fit. The shoes i ended up getting have been a game-changer in my running and i cannot tell you how amazingly grateful i am. cannot recommend them enough. read more

I stopped in at 6:37. They close at 7, so I apologized and said I just wanted to take a look around. I wasn't planning on purchasing. The young man working told me not to worry about it and if I had any questions, feel free to ask. The next thing I knew, he was answering a million questions for me. He then offered to do a foot scan. He got all of my information and brought out three different shoe recommendations to try on. I had questions on the differences between all of them and he knew the facts. Though it wasn't in the plans tonight, I ended up buying an awesome pair of shoes!! I can't wait to try them out tomorrow. Thanks, Alex! You are a total pro. It's always hard spending that much money on shoes, but you made me feel very confident that I was making the right decision. I will be back! read more

I don't give 5 stars liberally. This place is amazing! I came in 30 min before closing because work kept me late, but their employees were still enthusiastic about helping me. They genuinely cared about my needs and weren't pushy about sales at all. Sales at its best is just good service. And you know it's good service when you feel like tipping when you don't have to. They're workers are all runners who have marathons under their belts so they're all super knowledgeable. I left with new insoles for my shoes that felt great after a 1hr tempo run. They even trimmed them down for me to fit my shoes perfectly. I'm sure they'll be great on the half marathon, after the 50mile bike race, after the 1.2 mile openwater swim race . I also bought a Coros Apex GPS watch. Even though they only carried at their other store, the owner went to the other store and brought it over the next day just for me! Even though Fleet Feet is a popular franchise, Brian, the owner, runs it like a small business focused on community. He even leads the night runs at both store locations in Seattle. I love how they have complimentary massage chairs and an arcade there. I will be a life long advocate and customer here at Fleet Feet Seattle! read more

Keegan was my assistant and did fantastic! Spent time fitting me properly and explaining things to me. Thank you!

Had a great experience shopping for some new trail runners at Fleet Feet Ballard. Brian, the owner/operator, was super friendly, knowledgeable, and helpful in guiding me through various options (as I'm new to trail running) and providing un-pushy advice throughout a 30-minute consultation. The store is small but laid out very well and offered a nice selection of both road and trail running shoes at fair prices. Definitely a great place for new and experienced runners alike to grab some fresh gear - I'll be back! read more

I was visiting Seattle to see my daughter and after coffee and visiting another name brand store that sold running shoes that put me off completely, my daughter suggested Fleet Feet. We walked in and I was greeted by Brian. I told him at the age of 63 I was NO runner but I needed a good pair of walking shoes. Well, he knows his footwear and I was completely impressed. He analyzed my walk, my feet and everything. He showed me three different brands (including a pair from the other Flagship Store that starts with a B) and I walked out with a great pair of walking shoes. I've never been happier and I cannot thank Brian enough. The whole experience in this store was nothing less than exemplary. My next trip to Seattle, I will definitely be back in this store. read more

I love fleet feet and really have had excellent customer service. I came in to return my pair of on clouds and was helped by Emily. Emily was great and took out every pair in the store even though they have a shortage right now. She even let me try on some that weren't out on the market yet. Will definitely come back! read more

great service and always friendly!! honoranle mention to caden - helped me find the perfect shoes for what i needed!

This is a fantastic shop for any runner. Both my husband and I were in the market for new running shoes and came into this store. The crew working there was incredibly helpful and really took their time to find the right pair of shoes with us. We both left with new shoes and have been running nearly every day since. We highly recommend them! read more

A much needed store in Ballard. The customer service and care that you get at Fleet Feet is awesome. If you are in the need for a running shoe or if you are having knee pain this is the place to go. read more

Best retail experience I've ever had, hands down!! I came to Fleet Feet on the recommendation of a friend and I'm so glad that I did. The sales associates (dangit i forgot their names!) were extremely informative, friendly, honest and upfront throughout the entire process. They measured my feet and had me walk on the pressure pad thing and explained to me what the numbers meant and then picked out some shoes that they thought would work for me. They were patient and helpful with my questions and were honest if they weren't sure about anything. Overall the dynamic was comfortable and I could tell that they weren't feeding me BS like you'd get at other places. There was zero pressure to buy anything and they let me try out a bunch of shoes, a few different socks and some insoles. They even let me run with them around the block! Although a bit lengthy (the entire process took about an hour) I would recommend it to anybody looking to get a pair of running shoes. I typically try to order everything online and avoid most stores because I don't like the sales pressure but I'm so glad I came in and got to leave with a. great fitting pair of shoes at a good deal. A+ read more

As with the other reviews, I agree that the customer service is excellent. The sales associates were so helpful and informative in explaining the pros/cons of different options. I love my new running shoes! read more

I desperately needed new running shoes and could not be more excited about the pair I got today! Emily helped me through the whole process-- she is incredIble. Not only did she walk me through the awesome technology they use to find the perfect fit, she was also so patient and kind! If I could give this store and this experience a 6th star I would! Thank you Fleet Feet and Emily for coming in clutch. read more

This place is great! The customer service is excellent, I got a lot of one-on-one time and picked out a great pair of shoes. Thanks so much!

These people are so awesome!! Just ordered a pair of shoes over the phone. Circumstances of my work prevented me from physically going there to pick them up. The employees were so kind that they delivered the shoes to my work. (Only a handful of miles away from the store, so don't expect delivery). Here I was bummed because I forgot my shoes at home and thought I'd miss out on a workout today. They prevented that from happening thank you so much! read more

I had a great experience buying a pair of running shoes. They use a scan that measures length,width and height. This was very helpful in choosing the correct fit. read more

The best experience ever! Great place. Had a foot analysts, tried several shoes and bought two pair. Best sales person, Corey! Very knowledgeable. Will be back for sure. read more

Super friendly and knowledgeable staff. The staff helped me find a great new pair of running shoes that work perfectly for my feet. The fit process is unique and very precise. They have a great selection of running shoes and gear. I will definitely be coming back for my next pair of running shoes! read more

The light band I strap to my leg while running in the dark months of the PNW decided to stop working this year. Instead of doing the 'normal' thing and just find something on Amazon, I decided to check out the new running store in Ballard. With the help of a knowledgeable staff person, I found a great new light band that I suspect will last many years. Plus, I helped support a local running store. a win-win in my book. read more

I'm so excited we have a new running store so close to home. I bought a new pair of running shoes and the staff were extremely helpful and friendly. I especially loved how they used a measuring machine to make sure I had the perfect fitting shoe - the shoes were really comfortable for my training runs and half. Will definitely be going back the next time I'm in need of running gear. read more

As a long time customer of Fleet Feet Capitol Hill, I was thrilled when Fleet Feet Ballard opened. This location is near the bus and has everything the Capitol Hill store offers including fun group runs. This is a great addition to Ballard. read more