I have never left a review on yelp before, but the horrible service of this company made me inclined to do so. On their first delivery attempt the driver showed up to our house, did not call, did not knock on the door, and just left (have the whole thing on our security camera when they claimed to have knocked on the door...nice try). Second attempt I heard a doorbell (without a call letting us know they were 30mins away as they had promised), went to the door and walked outside to waive to let him let him know he had the right address (we're in an apartment in San Francisco which can be confusing). I was expecting him to come back to the door...but then I saw the delivery truck driving away. Rather than using any form of communication he left a heavy pallet full of boxes on the curb of our apartment complex and just drove away! Apparently they dont deal with stairs, which is totally OK, but had they communicated at all I could have directed him to leave this pallet in front of our garage (around the corner) to make storage easier. Instead, I had to break all the boxes down and move pieces one by one into my apartment. Customer service is horrible as well. Haley and Kat managed to leave me on hold for at least 40 minutes over three calls, hang up on me twice, and call back zero times. It blows my mind that this type of service exists. read more