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    Estes Express Lines

    1.0 (4 reviews)

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    10 months ago

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    3 years ago

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    5 years ago

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    5 years ago

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    The UPS Store

    The UPS Store

    4.2
    (87 reviews)

    Amazon drop off. They are quick and make life so much easier when returning items. The staff can…read moremultitask and are very friendly and professional.

    I would like to provide feedback to your store located in Manteca on Main Street. I was told twice…read moreby a specific employee ( possibly manager) that she would not release my package unless the ID matched the package. I went in at different times using my official ID and was released packages before by other employees without a problem. My ID still has my maiden name and correct address on my packages. In addition, I did not specially ask for my packages to get delivered the UPS point but was somehow automatic in the system. I did try multiple times to have the employees look into it for me to get it corrected with no solution but to call the 1 (800) 742-5877 customer service number. I did call the 1 (800) 742-5877 number as well with very poor solution to my problem of my packages not getting to my house. I would like you all to consider as a company the compassion of women changing their names after getting married takes some time through drivers license and social security. That other forms of legal proof should be considered. I was not given that option of other forms of ID to consider that can be helpful for accepting packages. This location provides notary services so they should at least be trained and familiar with different forms of ID for proof. This location does not provide good quality service and I really hope to never have to go back to this location.

    US Post Office

    US Post Office

    2.5
    (34 reviews)

    Previous post was a big negative but deleted by admin. Had shot them down previously because…read moreprevious staff did not give me a receipt for proof of shipment. Was told that if it's prepaid they won't give one to you and that you can just take a picture. Fast forward to now, current staff was friendly and quick and gave me a printed receipt without any hesitation. Now, that's what I call good customer service!

    The mail delivery employee did not attempt to deliver my package containing prescription medication…read moreto my house. I had already missed a day and if I didn't take it, the next day, I could have suffered a stroke. Today was the next day and I got a notification at 4:37PM that the package was attempted to be delivered but the customer (me) Requested to be held at the post office. That is false. I never requested it to be held at the post office. I paid for the expedited service to be delivered to my house to prevent complications by not taking the medication. I rushed over to the post office and arrived there at 4:59 PM. The doors were already locked. There was no one else but me and the lady that was locking the door. I asked politely if I can pick up my package please. She said no we're closed. Come back tomorrow. And now I have to miss another day and I will rush there in the morning to go pick up my package. If I make it through the night without having a stroke. I would give it a zero review cause they don't even deserve one star. There should be violations for this type of work ethic. The post office is a customer driven business without human beings the post office wouldn't exist. It's not only about customer service. It's about being human and understanding what it means to take care of people's mailing needs. Seems like nobody cares about customers needs at this post office. The Mail delivery person didn't care and the person inside behind the counter obviously does not care. I know there's nothing I can do but writing this review hopefully wakes somebody up.

    Estes Express Lines - shipping_centers - Updated August 2026

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