I would like to provide feedback to your store located in Manteca on Main Street. I was told twice by a specific employee ( possibly manager) that she would not release my package unless the ID matched the package. I went in at different times using my official ID and was released packages before by other employees without a problem. My ID still has my maiden name and correct address on my packages. In addition, I did not specially ask for my packages to get delivered the UPS point but was somehow automatic in the system. I did try multiple times to have the employees look into it for me to get it corrected with no solution but to call the 1 (800) 742-5877 customer service number. I did call the 1 (800) 742-5877 number as well with very poor solution to my problem of my packages not getting to my house. I would like you all to consider as a company the compassion of women changing their names after getting married takes some time through drivers license and social security. That other forms of legal proof should be considered. I was not given that option of other forms of ID to consider that can be helpful for accepting packages. This location provides notary services so they should at least be trained and familiar with different forms of ID for proof. This location does not provide good quality service and I really hope to never have to go back to this location. read more

I needed a notary so I went to UPS. Good and fast service. I can recommend this business. I also send packages from time to time and receive first class service. read more

Hands down this is the best ups store in town trust me don't go to the other ones you will regret it. Plan and simple customer service here is on point they greet you and they take care of you I'm in here in and out and they help you out with all your needs amazon return is the fasted and easiest. Let me know how it goes with the other locations read more

Terrible customer service rude workers. Won't take the packages for my returns that my items were shipped to me in. Lazy not kind no one said hello when I walked in. One girl who is always there has the worst look on her face never smiles. If you hate your job it's not my fault do better. read more

I am very saddened and disappointed with the attitudes of the employees at this location. I was standing in line and an employee who looked to be a Hispanic lady with dark hair and a black necklace (since she did not wear a name tag, I can only describe her as best I can), said to me, "How can I help you?" in a rude tone. Before I could even respond she walks to the back of the store. I was left standing there for a while and when she finally returned, she asked me again, "How can I help you?" again in a very rude tone. I told her I was doing an amazon return. As I put my item on the scale and showed her my phone to scan, she started to get very frustrated and asked me to bring my phone closer. Not only did I do as she requested, but I also enlarged the QR code for her. As I put my next item on the scale and showed her my QR code she said, "Oh my god, I am asking you to do the same thing." I told her it was no okay for her to speak to me in that way. She then yelled at me saying, "You can take the rest of your return somewhere else." I was so shocked that I asked another Hispanic lady with light brown (almost blonde) hair if there was a manager. This lady then said to me, "We have been having a bad week." I then replied to her, "That is not an excuse to be rude to customers." I then asked another lady who looked Indian, but she also would not give me the name of the manager or employee who was rude. As I was leaving the store the Hispanic lady with the dark hair yelled to me saying, "Complain to whoever you want because the manager is not going to do anything." I will definitely not be coming back here. If I need to ship something I will be taking my business to Fedex or USPS from now on. This incident happened this past Wednesday, September 14, 2022 at 10:31am at UPS store # 3508. I have also attached a picture of my drop off receipt. read more

The UPS Store - Printing Services Near Me - Manteca, California

August is the sweetest! She helped me in a pinch get a bunch of stuff shipped. She jumped right in to help me the minute I walked in the door, 10 mins to close no less! She's is a complete gem :) read more

This UPS store had been excellent for several years. Recently, however, we have had serious problems involving packages which the UPS store claims they gave us, but which we did not receive. Because we live in the country and get our packages delivered to the UPS store, it is not uncommon for them to hand us several packages at a time. Now they are claiming that they gave us packages (which we did not receive) and say that we signed for them. Since no one receiving packages at a UPS store opens them in front of the clerks, we had no way of knowing that the items they were claiming we had gotten we did not get. This happened twice in the space of one week. The first package was for a steering wheel cover from Amazon, and we were willing to believe that it was a simple error. However, the second package, is a custom made leather purse from Etsy. It is a large tote bag and could not be missed or easily lost under other packages. They are insisting that we signed for it, and therefore we received it. This is not true. I am fed up trying to deal with the UPS. Customer service claims online since they only offer a way to file a claim for packages that were shipped by UPS and not for ones that were delivered to a UPS store. If there is a way to file a claim for such a package, they are definitely not making it easy to find. Worse, I was told by the people at the UPS store that their manager would call me to discuss the problem. I have heard absolutely nothing from them since then. My impression of their customer service is also not improved by the fact that they originally tried to claim that the two packages has probably been misdelivered, even though I had tracking numbers showing that they had received them. Then, when I insisted that they had, in fact, received these packages, they claimed that they had given them to us. It's weird how the story suddenly changed. Considering that we pay a great deal of money every month to receive packages at their site, and have done so for many years, this is pretty crappy customer service, if not downright fraud. I am still pursuing this claim with UPS and will update this review once it has been resolved, one way or the other. If they don't do something to make the situation, right, I will pursue filing complaints with the Better Business Bureau or any other appropriate agencies. Meanwhile, if you receive packages from UPS, you better be sure that you actually check every number on every package to be sure that they're actually giving you the things they claim they're giving you. It's sad to know that trust just isn't wise these days. Oh, and one last thing, a lot of the reviews for this place mention how wonderful Ana is. She was fantastic, but she doesn't appear to work there anymore, and the problems that we've had came after she left. read more

Maribel provided me with extremely professional and courteous customer service. This was my first time at this location and I left with confidence. Thank's chica! read more

I have been using this store for years, sending monthly shipments with high values. I needed a recipt and it must have been the end of the world for this location. They would not even attempt to look in their system for a 1.5 month old receipt and when I called, the passive aggressivness started. I was put on hold for over 15 minutes and never got what i needed. Management of this place has been going downhill. Good luck, you no longer have this corporate account. Update: I was sent the receipt via email. This was after I was told, they could not get it, that I needed to come to the store to pick it up and they would charge me for sending the email. Attitude is everything! read more

August is an expert at packing fragile products. She and Raj together made sure my fragile products were individually wrapped and safe. I highly recommend store #3508 for all your packing and shipping needs. read more

I needed a last minute notary this morning so I found this store on google while eating some cereal. I walked right in and was acknowledged immediately. Cynthia is the person to see for all your stamping needs! Lol I had a million signatures to do and she handled each one like the documents belonged to her. Never rushed a thing and even double scanned the packet because it uploaded to the email kinda crooked. 4 thumbs way up! Pay her a visit read more

Ana, Ariel and Maribel give great customer service to me every time!!! We have a mailbox here and they forward our mail to us anywhere in the USA, as we are full time RVers, this is a valuable service for us! We trust them to do a good job and they always exceed our expectations!! read more

Excellent customer service. Notary , livescan, passport pictures, printing and shipping.... All in one stop shop

I requested to return an item from Fedex. I was able to return things from Fedex in the past, but they turned me away and said I needed to go to the Fedex in Safeway. I requested to at least print a shipping label. The clerk and manager both were not friendly and told me to go to Fedex. I understand if the policy changed, but I didn't appreciate how I was treated. They did not smile, or make an attempt to help. read more

Employees are very professional, friendly, and efficient. I am there often. Yesterday, 8-25-23, the line was out the door. Surprisingly, it took 7 minutes for me to be waited on and complete the transaction. Yes. I recommend this UPS store. Excellent. read more

The best UPS store I have ever visited. The girl name Kathleen was so nice and very fast worker. I will visit agin this store. They are very nice and they even opened door for me. read more

If I could give a 10 star I would all the people that work here are such nice people. It starts from owner Jazz is a good honest person. He's there time to time. Then girls are so nice and professional. They know there jobs. I've been coming here since I bought house here 6 yrs ago. They were so helpful I didn't know my way around Manteca they would help by telling me of businesses I needed. I've seen some new and some have moved away. I've been in store alot. I've seen some people be very rude to them but they never are mean or disrespectful to anyone. These ladies deserve a big thanks for how they move people threw and get everyone served. I seen someone give a aweful review on a lady there (Cynthia) and I can't believe how she was reviewed. Cynthia is the nicest lady and very very helpful. She will be having her lunch and stop to help any person that walks in. These girls have problems too but....I've never seen them display attitude or disrespect so you can't always believe ever review. Go yourself an you be judge. I do and I'm glad I give everyone a chance to show me. Because some people are out just because they are jealous themselves or just unhappy too. Don't believe honestly Cynthia is a good employee and a Great person. Linda Greene read more

Great service every time we come in! Everyone is always very helpful and always in a good mood. We have never had any trouble with any of our packages. August is always a pleasure to see when we go in read more

Great service. Fast and reliable. Small space but they are quick and have most things you need.

I came to this UPS location to handle some business and let me say the girls here are so awesome, very helpful, possibly the manager or lead is great! Super knowledgeable, helpful to the customers and her staff. I will definitely continue to keep coming here whenever I need to handle anything UPS can care of. Thanks for the GREAT SERVICE!! It's hard to come by! read more

Usually it's a 5 star here. Today, I am here waiting since the door automatically opened at 8:30, now it's 8:45am the gate is still down and I need to ship and mail some things. Does the other side open at a different time? read more

Ana is great person today it was big line but she help people very fast I had to leave because I was in harry I come back 7 pm she open the Door and help me to Faxe my paper I m 2 years Costomer never had problems Lora is a good lady helper and there was a new cashier I bleve she was helpful to 5 star ANA god bless u my favorite friend read more

Twice, they've done well for me. I went to drop off my phone to be returned to Sprint, with a prepaid label. They were helpful, even though they didn't receive money. Today, I needed to work through my Volkswagen diesel buy back, and needed the offer letter printed at first. Then, I needed to sign it, and have it notarized. Afterwards, I needed it scanned and put into .pdf format so that I could send it back to Volkswagen. The store has a Notary Public and printing and scanning are part of their services. The person who was the Notary Public took care of every step and made sure that it was done properly, learning from a previous experience. Even though the stores are completely related to UPS, they generally work to a higher standard than the more independent stores. read more

I have actually been to the business a few times since I moved to this area to send out packages and always had a great experience. So when I needed a form to be signed and stamped by a notary I figured they also notarized there which I like when you can get many services at one place. Came in not to many customers , three people and the two ladies working were pretty fast and very friendly and I was out in a few minutes. I would recommend this place , read more

I am a small business owner, so I often come through here with a lot of packages, all to different addresses. I am always very pleased with the staff, however 1 particular staff member has become my favorite. Desiree has helped me several times, and I just love her so much. she has so much patience with me, makes shipping a very smooth process for my business, and allows me to feel comfortable with how my packages are being handled. Thank you Desiree, and the rest of the team there at UPS, for helping me run my business efficiently :) read more

I LOVE this UPS store!!! The service is very quick and efficient. The staff is very helpful, they go above and beyond helping each customer. One day I was occupied with some other work that I walked in the store 1 minute before it was closing but Bree still took me in and helped with the transaction. Best Staff: Desiree and Bree - thank you! read more

I had an order from Lenovo - which I cancelled, but Lenovo billed me and shipped the parcel regardless - that was shipped via UPS. I returned the parcel to UPS and directed them to return it to the sender, as it was a cancelled order. Lenovo claims they don't have the parcel, and refuse to refund me. Thanks to this store's inability to understand such basic directions as "return to sender," the parcel is in limbo, and I am out roughly half a grand for a laptop that I don't possess. 0/10, don't trust this business to handle parcels or basic directions. read more

This Location is located right next to Safeway in Manteca. It is a small little UPS store however there are many people who visit this location so be prepared to wait. With that being said the ladies who work at the store are very efficient and do their very best to get people in and out. I came in for a live scan and I had to wait about 15 minutes but they were professional and from what I can tell people who are waiting to mail out packages were in and out as best as they could. read more

Had a very poor experience just now at the UPS store, two young ladies made it very difficult for me to just send us one small package, we're very rude and short with me. Cashier who is helping me told me to email it to the UPS store and pointed to the email on the front of her computer screen but didn't specifically point to the one I need send it to. She proceeds to just watch me have difficulty finding the email instead of being helpful and showing me the correct email. Really annoyed with that whole thing.... read more

Yes this is the Safeway/Walmart shopping center in Manteca off of Main St. There is no confusion and you need to speak to your employees about their ridiculous behavior. The attitude and bad service is beyond comprehension. read more

I normally would not take the time to comment. However, Today I went at a busy time and was helped by August she was polite, patient, informative, and quick. I definitely recommend this location. Thanks August and Team! read more

I've lived inManteca for 21 yrs and have been going to this UPS, by Safeway, for as long as I can remember. Cynthia and the crew are always so helpful and polite it's very nice going to that store! It get busy sometimes but that's because there's a million people living here now!! read more

Ana Ortiz helped me with a giant 100 lb. package that was a nightmare. She was amazing. Friendly, helpful, kind, she definitely went above and beyond!! Highly recommend. 100 stars! Great service read more

Great customer service. Maribel was extremely helpful. It's a busy store, so go early especially this time of year.

Anna is the absolute best. She took care.of everything i needed while i was there. Even printed me out my return label for later. Which.i forgot at home. So- on the last day of my trip i realize i need a new label. When i called.she somehow already knew what i needed and - with me really just saying hello this is mike- already was in progress of emailing me. Not sure still how she even knew. Cant ask for more than that. Props anna. Oh yes - also very friendly in person. read more

Very good customer service Ana and arielle were very helpful And nice....#happycustomer read more

5 stars to them really nice people and they help you so quickly plus they act nicely not like the ups store in lathrop!!!!!!! I wish they can take over the lathrop ups store and give it to this management. This store is highly recommended read more

Thanks to the CREW at the UPS Store...these members have treated each customer with respect and consideration of time management. In these times of special Social Distancing and extra protocols, these employees have not missed at beat! Always on time, always accommodating, always professional, and always an A+ service! ...what way to live up to the demands! GREAT JOB!!! read more

This review is for the Notary service. I brought my mom in today so that she could have her Advanced Healthcare Directive signed and notarized. The Notary Public had no reason to ask me for my name and refuse to notarize the document my mother was there to sign if I didn't give my name. I know a notary needs to look over the document for blank spaces but she was READING it (this is a very personal document) and asked my mother personal questions and then she demanded that my name be listed in her Notary book or she wouldn't notarize the document. My mom's sister just passed away on Sunday in my mom's home which is why it was so important for my mom to get this document legally signed. This person was so terrible (even used curse words in front of my elderly mother in the store) and made both me and my mother feel like she was judging us because I was the first person listed on my mom's directive by my mothers choice and I was the one that drove her to UPS and assisted her into the store in her wheelchair to sign the document. She gave us a BOGUS legal lecture!!!! Where is the ADA when you need it? We ended up having another Notary there or else we would have left. I didn't know that getting a license to be a Notary was equal to a law degree in the state of California. This person was condescending, rude, and made my mother very uncomfortable. I will be formally filing a complaint with the State of California against this Notary tomorrow: https: // www.sos.ca.gov / notary / file-complaint / read more

I'm impressed on the customer service at this location here in Manteca next to Safeway 2 in particular since the moment I walked in Ana and Laura greeted me in they seen me struggling with some boxes Laura came to help me carry them. Ana helped me very talkative and nice while Laura sealed my boxes and helped me get my labels printed Ana was scanning them in . Ana let me know about all The services they offered . Wow very impressed great team work these 2 girls have . Honestly Impressed will be coming back when I'm in town again . Owner should be proud of having good employees like this read more