This is specifically about the custom print services. I was in on a Saturday and was told the print manager worked Monday through Friday, and left my contact information. I was told she would call me Monday when she was back. I called her on Wednesday when I hadn't heard anything yet, and while I was on the phone with her she starts having a conversation with another customer without even asking me if I could hold. She let me know custom print is not handled locally, and passed me off to someone in Florida. That person did call me within a couple of hours, but she never followed through with providing me a proof. I've tried calling her and left messages for 3 days, with no response. I now am scrambling to find a different company to help and am having to pay them a rush fee since Staples wasted 3 weeks. The customer services is abysmal, I would be fired if I treated my customers this way. read more

I've dropped off Amazon returns here many times without any issues, but today's experience was honestly disappointing. I was second in the Amazon return line, and there was only one associate working. When it was my turn, she turned to help the checkout line instead, which about four people were waiting there. At first, I understood since she had just helped the person ahead of me, but instead of alternating between the two lines, she kept assisting checkout customers one after another while leaving the Amazon return line completely unattended. After she moved on to the third checkout customer, I finally spoke up and said, "Excuse me, can't you see I've been waiting here?" She turned to me and responded, "Yes, I know. I'm the only one working right now. Give me a few minutes," and continued serving the rest of the checkout line. When the line was cleared out and the associate finally came back to assist me, I asked if the checkout line had priority, and she said she just had to "clear the line first." If that's the policy, then what's the point of having separate lines? Customers in the Amazon return line shouldn't be made to feel invisible just because the store is short-staffed. It's not about impatience -- it's about fairness and respect for everyone's time. A potential few minute visit turned into a 15-20 minute visit. SMH For management's reference, the associate was a woman in her late 20s with glasses, pink-dyed hair, and a chubby build. She wasn't rude, but the way she handled the situation was unprofessional and inconsiderate. Hopefully, management can provide better training or clearer procedures so customers don't have to go through this again. read more

This place is filthy! Really sucks I have to come here to return Amazon and UPS packages.

Came in for what I thought would be a quick Amazon return, it's 6:54pm long line . I thought you would drop at Coly and Probt area, nooo it's a long line at Customer Service. #neveragain read more

Staples - The line keep in mind there are several people behind me as well. - Printing Services Near Me - Manteca, California

We were assisted by Dante looking for a printer specifically a cannon pixma ts7720. Gave him the request...( especially me w/ cane n my wife are disabled, not able to stand very long.) Knowing there was 3 available in stock and not knowing the location of them. Doing this to expedite help, cuz we want to create less issues due to our health limitations........ He came back........said there none in stock, but there are the next ones higher available...... we said OK let us know...... asked if there was a place to sit cuz we needed to...... he's gone again.... low and behold as I'm looking around, the exact one is sitting right in front of me... 3 in stock... he came back and still didn't have the upgraded one with him he went to retrieve. We mentioned the one requested right there and he happily took it up front for us........what a waste of our time and lack of knowledge about store products/availability....... not impressed. read more

Store manager Dani is prejudice. I'm Latina and I was trying to return Amazon purchase and he shouted out loud in front of other customers that staples CANT receive Amazon packages, envelope, I asked if he can please throw away for me. He said NO. I left counter because I had to down load the correct QR number from Amazon so when I return to the line again another customer, Caucasian, "white" had his Amazon product inside package, he told the customer to please remove item from package and mgr asked him for the package and he threw it away. The same customers some were still in line and they witnessed the situation. I'm calling Staples head quarters to complain. This is not acceptable I'm not going to be discriminated by a prejudice Caucasian white person! read more

My hubby and I came in for ink and Des was amazing! She helped us find what we needed, she looked up what cartridges worked with our printer and helped me log into my app for extra savings! I would highly recommend this location as everybody in there was so patient, nice and helpful! read more

5 stars for all of the employees, especially Greg. I came in this morning to get some drawings copied. Greg came quickly to help me at the print center desk. I had the file on a usb drive and it took just a few minutes for him to place the order in the computer and download my file. He was very professional, freindly and helpful. He let me know it would be ready in about an hour (paid for express) and they called me in about 30 minutes to let me know it was done. Quick, professional and helpful, thank you to everyone who helped me today read more

The customer service at this store is negative 10. The gal who works the amazon return desk is beyond rude. Then if you are standing in the line waiting 10+ minutes for her to finally address you, other staff pass by and see you but continue to just go on by and ignore you and don't offer help. The male manager also will blatantly ignore you as well. HORRIBLE customer service here and I dread going in every time. Avoid at all costs if you can! read more

This store is horrible with customer service. I'm the only one standing in line for a return at UPS Staples. The lady is working on some project and I said excuse me I have UPS to drop off. She goes oh just a minute and then she made me wait another 10 minutes and I was the only person there she wasn't waiting on anybody. She's just working on a project ridiculous. Never going back. customer service is horrible in there.!!!! read more

For a Dutch man to rather pay a few extra dollars to go to UPS rather than come here for Amazon returns should say a lot. Somehow this is the only place that I've had lose returns in transit (including a $400 Oura ring). The kicker was today. The associate doing returns, Des, places bags on the counter and told us to bag up our own returns? Then got annoyed when some items didn't need a bag? Here's to hoping Amazon quits making Staples returns an option. read more

Drove all the way here to make an amazon return, as it is the only option shown to be free. I wanted to buy a few items as well, as they usually give the coupon. However, they are not doing returns as their machine is down. Now, I have to either drive to another staples store, or buy the items from a cheaper store. read more

Deceptive. When items are on sale in the store, those sale prices aren't honored. The cashier will just say "no, this is the price." I was in a hurry and not going to argue over $7, but that kind of deception adds up. No one went to check or change the signage. My receipt didn't get emailed to me, so I can't take it up with corporate. Now that I think about it, when I ask for emailed receipts at this location, I never get them. Wonder why. read more

This review is for the Amazon returns. The employees do not acknowledge you even though you are standing right in front of them. They are always doing something else and take forever. At least 5 minutes + of standing in line before they come to help you. Mind you they are not with other customers, they are doing other items on the computer. Just a week ago the manager was with the gal at returns and he's staring at me with zero acknowledgement. When I finally ask if I'm going to be helped after standing there for several minutes the girl next to him says she didn't see me. Why didn't he tell her there is a customer waiting or at least tell me they would be with me in a few minutes?? Customer service is not the best. I only go here for location convenience, will be going back to Kohls now. They give better coupons anyway. read more

I went here a couple days ago to use their printing services. I submitted my print job online before 2 PM to pick up later that day for same-day printing. There was a little delay in getting my paper printed, but it was done before 8:30 PM which was the promised time! I know most places are short staffed and I was told there was a queue and they have to print in order, so it's totally understandable. If you want to wait less, there is a small fee if you want expedited printing done! When I went to the store to pick up I spoke to Danny at the printing counter and he was great! Super friendly and thorough and answered any questions I had. Other staff members I interacted with were also very friendly, including the person I spoke to on the phone earlier that day when I was checking in on my print job. read more

Great customer service. Staff is very helpful and pleasant. I have been returning my Amazon items at Staples and I'm very satisfied with The prices and specials that they offer and didn't realize Staples has everything!! read more

The employees are stretched too thin. They have about 3 people working the floor and the line for the print shop / Amazon return stretched half way through the store. read more

I went to Staples in Manteca to have our Vaccination cards (5) laminated for FREE. They did a superb job as they laminate the original ones, unlike at Office Depot in Stockton where they make copies of the original (front and back) and laminate only the copies. Quality-wise, Staples uses a thicker plastic than Office Depot, plus I have to return 1 at OD as the flimsy plastic opened at the top and bottom ends. read more

Staples - Printing Services Near Me - Manteca, California

I appreciate a well-arranged and well-supplied store, and this store is both. Good customer service is top notch for any business, and I've always been helped with anything I may need at Staples, most recently by Rene who walked me through a simple procedure to get my new computer talking with my older printer. All the rabbit holes I had been down over the last week were dead ends and Rene had the simple solution that made my day. Stock and supply is one thing, but employees with answers is golden. My thanks! read more

Terrible experience here. Made an order to make something a spiral notebook and waited a whole day to get it when I come I get shown my notebook just cut on the side with no spiral.. person put the wrong order in and wasted my time and I had to waste another 2 hours waiting for it to be done right and got charged another 5$ and the audacity to charge me "express guarantee" like I didn't already wait a whole 24 hours plus 2 hours. Terrible service on their end with no accommodation for the inconvenience. read more

Filthy bathrooms, poor bathroom security and merchandise not cared for. My wife got the code for the bathroom. I needed to use the men's room so I tried her code and sure enough the code is the same for the men's and ladies bathroom. Why have a lock on the door this if there's no security. We talk to a service person in the printing department and all she said was well that's the way it's always been. Said she has been there. She wanted nothing to do with talking to the manager and getting it corrected. As you can see from the pictures the men's room is a complete disaster. If felt very creepy using it. The other picture shows the poor condition of the office desks. Is this really how you want to represent the quality of your merchandise? read more

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This store (Printing Dept to be fair) has to be the worst by far in the entire Staples chain. I ordered same day business cards the night before around 11:30pm expecting to pick them up the next day by giving them a head start. The following day I called to check status mid morning. A girl helped me and asked for my phone number so they could call me as soon as they were ready. No call by 6:00pm so I went in to the store to check. The guy behind the counter looked for 20 minutes. I imagine because their completed project shelf was so vast dwarfing that of an NFL stadium. He came back to the counter to tell me that they didn't even get started on them and the girl that was responsible went home already without finishing the days orders. He then told me "well it looks like they aren't getting done today. I explained I paid for same day business cards and he proceeded to argue with me that they got the order after 12:00am that same morning. I asked him what that mattered since I had until 2:00pm to place the order. He remained focused on telling me I ordered them that day and they had until 8:30pm to complete the order. I hope you can see where this was going! I then told him "great, then will they be done by 8:30pm like you just stated to me?" He looked me off and started blundering his next few sentences. I asked if they can transfer the order to another Staples that has staff that hasn't gone home yet. He didn't even call another location. Instead, he began to tell me that other stores "PROBABLY" wouldn't print them and he still hadn't even attempted to call anyone else. I further explained someone took my information down around 10:00am when I called and assured me they were starting them and would call me as soon as they were done and that I received no call and I was pretty sure I was never going to receive a call from anyone. His response to me was "yah so anyways they aren't going to be done". That's when I came to grips with the fact that he was the problem and not necessarily the store. So in all fairness, I'll give this branch a 3 star review and the "I hate my job and people" employee a 1 star. read more

Don't ask for anything more than copies. This store can't handle it. Waste of I time!

We went to Staples today because we had trouble printing a form to send to DMV. Vicki came over to help & she did it all for us. Very friendly, helpful & knew what she was doing. Then I left my phone & Vicki & manager Rick had it put back for me. What a relief. Thanks Staples, Nancy read more

Huge Shootout to Issac at Manteca Staple store! He went above and beyond to help me. He was very kind and very patient. Great customer service. read more

This one isn't great but it's much better than the store in Tracy. e.g., they have some furniture, and it's not a mess. It looks as though someone cares. I found a few desks that might work, once I get into my apartment but they still don't have the chair I want, so I'll have to order it online. At least, I can have it shipped to the store. In two visits, I don't think I've talked to anyone. read more

I come here to dance up and down the pencil/pen aisle because it's my heaven. They have a very large selection of writing utensils and I find myself buying something every time. Their price match policy is pretty good but be mindful that their BOGOs cannot be price matched because you would have to return the other item. Manager is pretty nice. She gave me a $5 coupon when she couldn't fix one of the items on my receipt so I went and bought $20 worth of items. I like journals and pens and markers! Staff here are very friendly and check up on you unlike other office supply stores. read more

In and out Needed to make copy to pull a permit for a Duralum Aluminum Patio Cover in Manteca!!!!! Had just about everyone asking If I needed can some help but I was Great to Go!!!!! This review was Approved by Roy Wassner Have a Great Amazing Powerful Beautiful Day !!!! read more

This is a mixed review I came in today to buy tape and get some help with my price gun. I walked around for about 5 minutes nobody greeted me or even acknowledged my presence. I tried to flag a couple of people down and they ignored me and seemed preoccupied with talking to each other. I got help with my price gun from a very patient employee and he was really nice and soft spoken. I went to pay for my items and an employee ran my 20 dollar bill through a reader and it didn't take it even though the line was good. It was embarrassing and my bills were from the ATM. She was rude about it not going through and gave no explanation and was seemingly in a hurry to get away. All but one employee had good energy. read more

Customer service is horrible.. If I have to return I'm going to but if I can avoid this place...They really need to hire people dedicated to helping others just not employees to be getting a paycheck. I had a horrible time here and it didn't even make sense for charging me .49 pero page of 6 word w color on a page. I had six pages total and they were mostly black and white. Basically charging me full price. Pricing is a rip off.. STAPLES YOU NEED TO HIRE PEOPLE WHO GIVE A DAMN NOT JUST PEOPLE WHO WANT A PAYCHECK. Horrible service. read more

Always great customer service(Angelica) thank you for your awesome customer service Sunday we appreciate all the awesome work and allow me to use your restroom thank you so much it's always clean in the store and everybody's always happy read more

Excellent store and staff, very help and professional. They/she did a great job printing out 24 X 36 poster size blueprint pages for me today! I love this store. read more

We want to think both Monica and Nick and the entire Staples team in the copy center for getting our order done and turned around in less than 24 hours. It was for a celebration of life and they were able to accommodate us, going above and beyond for our family. We are so appreciative of your efforts. We have worked with Monica several times and she's outstanding! Thank you again Staples for taking care of our family during our time of need! read more

This is my first review--ever, but I feel a necessary one. I took 41 used ink cartridges in when I purchased my new printer. I was told I would receive $2 per used cartridge in the form of a coupon to be used at the store. I have been given many excuses--you have to be a premier member, you have to have purchased ink within the last 30 days just to name a few. I finally told the customer service that they could keep the cartridges but they had lost a customer. They are dishonest and misleading. I will not be purchasing from Office Depot or Office Maxx again. There are too many great places in Modesto that have business ethics. read more

Quick in-and-out everything's easy to find I was glad to find packs of electronic dusters very useful in my work that actually have a 4 pack and a whole box that I think has like 12 of them in there read more

Staples - Printing Services Near Me - Manteca, California

Warning - long review. I put in an online order around 10am on a Tuesday for some color documents to be printed at this location, via the Staples website. All total it was about 175 pages or so that needed to be printed. Pretty simple task. I needed them by 4:30pm the same day which I figured was plenty of time to get them printed. They even charged a $17 "rush fee" despite 6 hours notice. I was willing to pay it because I needed the documents before 5pm that day, as I was preparing for a meeting the next day at work that required me to leave around 6am to get there. There was no way I could pick them up in the morning because I would be on the road before the store opened. I show up at 4:45pm and I can see that the printing and copying department is busy with 1 female associate working behind the printing desk. There appeared to be one male associate helping a customer with making copies on the self-service machines. There were two other female associates at the main cash register area that appeared to be doing nothing. One of them actually came over and appeared to take a picture of the male associate with a cell phone and then proceeded to walk back to the register area and do nothing. I thought it was odd. The male associate came up to me while I was in line and asked what help I needed and I told him I was just here to pickup my order. I gave him my order info and he went to retrieve it from the female associate behind the desk (who appeared to be doing 4 things at once - clearly she needed help and the department was under-staffed). The female associate proceeds to tell me that my order wasn't ready yet because she was too busy and some excuse about her machines acting up. She asked me to come back. I asked what time they closed and she said 9pm and she said that the order would for sure be done by then. She said she would call me and let me know when they're ready. I left annoyed knowing there was no way I was going to pay a "rush fee" now given that my order wasn't ready on time. This female associate (I believe her name may be Vicky) calls me at 8:51pm and leaves me a voicemail telling me that my order still isn't ready yet because the machines are acting up. I literally couldn't believe what I was hearing when I finally listened to the voicemail. I didn't actually hear it till almost 10pm. I emailed the store to cancel the order immediately because it was after store hours when I finally received the voicemail, and the store had already closed and no one was answering the phone. Apparently there's no way to cancel your order online once it's placed. I found my experience at this store to be woefully unacceptable from a customer experience perspective. Clearly the store manager of this location has a lot of work to do. Now they've lost me as a customer, as I'll be using one of their competitors going forward for printing needs. However the bigger issue for them is all the other customers they're probably losing on a day-in and day-out basis with this kind of operation going on. Absolutely unacceptable customer service. when a customer places a rush order on documents to be printed and give 6 hours notice, this should take high priority as the customer is paying extra and expects the order to be completed on time. There is no excuse. When a company offers a service and charges extra for it and still cannot fulfill the service they're charging for then there's a major problem. read more

Thanks you to manager Mario Rodriguez always available to help awesome customer service Thanks

If this is too long for you to read: DO NOT GO TO THE COPY CENTER, SAVE YOUR TIME AND MONEY (and sanity). Came to print a 36"x48" black and white poster on plain paper. Nothing fancy. I come with my flash drive with the PDF and get sent home to upload it on the computer through their system. Fine, if that's your policy I'll respect that. (There's no one in line behind me...you couldn't just upload it to the desktop and print it when you're done with the jobs before mine? Too logical? Okay, great.) Come back to pick up the poster. It's the wrong size. The counter starts getting busy and the girl seems overwhelmed so I told her not to worry, I could wait for her to fix it. No point in being mean, that won't get us anywhere. I wait an hour and a half.........still nothing. EVERY SINGLE customer after me is taken care of. Fine, I don't know how long this stuff takes. Maybe it's a big job. She'll definitely take care of my order when everyone is gone. NOPE. By this time, it's 5 minutes past closing and she really hasn't tried to print the poster out again. So (again, logically) she decides to check her texts in front of me and ignore my suggestions to get the poster printed. Literally ignoring and looking at her phone as I'm talking to her. Okay, now this is too much. I'm a VERY patient person. I understand if the counter is busy. We're human and computers lag and suck, BUT I'VE BEEN WAITING OVER AN HOUR AND HAVE BEEN NOTHING BUT KIND AND PATIENT TO YOU. When it's a mistake that YOU make, you should probably fix it even if it's 5 minutes past closing and I've been waiting for an hour and a half...instead of watching you on your phone. I'm not asking for ass-kissing customer service, that's annoying. Just fix the job! In the end, all I got was, "Uh, sorry. I'm past my shift and I don't know how to do this. Opening shift can do it in the morning." By this time, there are no other copy stores open and I still have the wrong sized poster. And a presentation tomorrow morning. Thanks for nothing, guys! (Found a copy place to print the poster last minute the next morning. If you're ever in Hayward, go to Copy Pacific. Bless his heart. Processing the ENTIRE order--downloading the PDF, printing, and paying--took all of about 5 minutes. Nice.) read more

The print center has some very rude and unprofessional employees. I got a board made and it was a smudge that was hard to remove. The employee had an attitude and when I brought it up, I was told "okay you want anything?". There is no discussion. They don't call you to pick up and I had to call to see if it was ready. They said it would be ready in an hour but I got it after a week. Again, it was damaged. I got a refund through a manager and went to another print shop. I DO NOT RECOMMEND. read more

Very aggravating. I wanted 200 copies of 2 different types of pages (which I was too lazy to self serve) Thinking no one was in line, or so it seemed, i opted to give it to the clerk while I looked at cameras. long story short. hour goes by. AN HOUR. i was told 15 minutes. I get to the counter where the lady makes my copies in about 1 minute as I watch the entire process. "sorry for waiting" oh it's okay. It's just an hour of my life. read more