Very aggravating. I wanted 200 copies of 2 different types of pages (which I was too lazy to self serve) Thinking no one was in line, or so it seemed, i opted to give it to the clerk while I looked at cameras. long story short. hour goes by. AN HOUR. i was told 15 minutes. I get to the counter where the lady makes my copies in about 1 minute as I watch the entire process. "sorry for waiting" oh it's okay. It's just an hour of my life. read more

Thanks you to manager Mario Rodriguez always available to help awesome customer service Thanks

Whenever I need anything from office supplies to help with audio cords for connecting the computer to the stereo, I call or stop by Staples. The staff is super friendly and most of them have been there for a few years so they really know their stuff. At other stores, it seems the employees forget that customer service is a very important part of their job, but that is never the case here. Everyone from the printing staff, to the Easy-Techs are very helpful and knowledgeable. Once, I came here and there was S'Mores trail mix. Yeah. Like that. It was so delicious and priced at a mere $2.50. For such a delicious treat, that price was a steal. When I wanted help buying a laptop, Jaime helped me so much. He was the friendliest giant I have ever met. Keep up the great work Staples Manteca! read more

The print center has some very rude and unprofessional employees. I got a board made and it was a smudge that was hard to remove. The employee had an attitude and when I brought it up, I was told "okay you want anything?". There is no discussion. They don't call you to pick up and I had to call to see if it was ready. They said it would be ready in an hour but I got it after a week. Again, it was damaged. I got a refund through a manager and went to another print shop. I DO NOT RECOMMEND. read more

Bought an extended 2 year warranty on a $900 printer, after it froze in one year ... they neither replaced or fixed the printer but offered to refund my $70 extended warranty.... totally dishonest and criminal behavior in a company I will never trust or respect read more

I've gone there twice recently and had excellent customer service. It's on my way to Stockton for work. The selection is decent as well. read more

The people at this store were so nice. I had been looking for a particular paper for weeks now and finally when into a staples to see if they had it and they did. The lady helping also was awesome, I forget her name, but she was older, and when prince's song "Lets get crazy" came on, she started dancing a little and said, "this is my jam". so nice. Thanks Staples, for helping me find what i was looking for and for the entertainment! read more

I get all of my business printing done by them. I absolutely love the service I get and am really greatful to the staff......they pay attention to my needs and make sure it happens. I took a star aways, because this store had sold me a returned item that did not work. Hello.....it got returned for a reason....which means that it shouldn't be sold to another customer.....especially if you want them to be a loyal customer. The manager had to get involved, there were no other matching items in stock and the product needed to be ordered. The good thing is that they did not charge me shipping, but I did have to wait a few days to get it. read more

Every single time I have come to use their printing services they lady who works that station is ALWAYS on lunch. No matter what time of the day I show up read more

Needed important fax sent and was having trouble sending from my machine. Tracy at staples was great! She walked me through the transaction and when I had an issue with all the pages transmitting she fixed it and resent without charging me for an additional fax. Life saver! read more

I've been here a couple of times now, the store is wide and organized. Employees are good about getting help. Only downside is that pricing is on the high side, but I guess that is where supply and demand kick in. read more

The gentlemen working at the printing center, Cameron, is a God send. He was extremely helpful, patient and understanding of my needs. I absolutely loved him! Thanks Cameron for helping me after I was being so needy you're an angel! read more

I had to get a label printed from an email, I do not have a printer at home and I was looking for a place that does them. I walked into Staples and the lady behind the counter said that yes we do them at the self service printers. Being a person who obviously is not too savvy in that department I was getting messed up. She actually told me take a screenshot and resend it which I did. It obviously said self service but she was very willing to help and was very helpful and I appreciate it. I didn't get a name I wish I did read more

Stopped by to pick up a document and was told the associate had been on break for about 10 minutes so i figured id wait an extra 2-3 minutes, its been 15 minutes since so a total of 25 for a 10 minute break and no print station associate is any where in sight im very dissapointed that i have to deal with this because its the only supplies store in manteca read more

We were really having a had time printing. So we were still there a little after closing. And the lady behind desk started talking bad about us to another employee so we could hear. Very uncomfortable and embarrassing. Everything is so expensive and horrible customer service. I have no idea how they are still open. read more

*This review is specific to the service department* If you need documents copied, or any related services, this would be a wise review to read. I am hoping that my experience was an isolated incident. I have a home printer/copier/scan/fax machine combo printer. However, I'd done so much work on it in the past few days, I assumed it would be easier and faster to bring my copies to Staples and have them done in half the time-giving my home printer a much needed break. (keep in mind that I used to manage a document services department for 6 years and completed large copy/print/fax projects on a daily basis). After the lady behind the counter finished helping another customer, she cheerfully asked what I needed. I had very crucial court documents that included 2-sided printing. Therefore, the most efficient way to both keep it in order and do the job quickly was to do the entire 3-inch stack in double side mode on the industrial sized printer in black and white. I re-confirmed that she understood that it was crucial that the documents remained in order. I was assured that it was no problem, and she went to work. 5 minutes went by, and she was helping another customer, and the printer stopped. Before I could inquire as to what the problem was, she requested assistance via the intercom. She handed the job to someone else while she helped another customer. I couldn't get her attention to save my life! Clearly, she either didn't understand the instructions as well as she portrayed to or didn't know how to operate the machine. Either way, someone else took MY legal documents and immediately began copying them, separating the two sided pages out of the bunch, which is EXACTLY what I stressed should NOT be done. I didn't get a word in, the damage was already done. By the time I got someone's attention, my copy job was done and I was paying $15 or so dollars. I have no idea how long I waited, and waited. But, it was long enough for my boyfriend to take my 3 year old outside because she was getting tired of being in the store. I paid and left, knowing I'd have to reorganize. When I opened up the envelope, ready to get my court documents in an envelop to mail, I noticed that the copies didn't match. I had to go through the entire stack to be sure everything I needed to mail was there. Furthermore, duplicates were made, and two documents weren't copied at all! After organizing, copying, organizing again to double check my documents (there's no margin for error when filing legal documents!), I finally had what I needed. Unfortunately, it took nearly 2 hours of my time. I actually called and spoke with the manager, David, and he was incredibly kind and apologetic. He asked me to be sure all of my originals were present (they were), and that he'd personally do the job himself for free if I came back. I ended up not needing to after I organized through what I had versus what I needed. I had so many other things to do, and this was an unacceptable setback that prevented me from getting other things done that were just as important. I will not return to the serviced department after all that transpired. It was unprofessional on every level. The woman at the counter should have communicated any issues with me or at least inform me that she needed to call for assistance instead of ignoring me. She obviously didn't know how to do her job, and the majority of my to-do list, patience, and organization of time sensitive court documents all suffered from her negligence. read more

It still amazes me how people are doing jobs they don't like..... I came here today to simply purchase a memory card for a digital frame for work. Simple right? Could not find them for the life of me, I asked an associate where I could find them and his exact word were "they are over there on the other side" as he walks right past me, no eye contact no stoping, no nothing. So as I go look "over there" I still couldn't find them. Started to roam the store again and finally discovered what "over there" meant (I found them). As I go to check out, the one cashier was busy with a customer. Ok cool, no problem, this shouldn't take to long, wrong again. Not the cashiers fault but when the cashier asked the same associate the loves his job so much to help out, his response was "I can't right now, I'm waiting to take this out". Now, I would've understood that if the person he "wasn't" helping had everything paid for and was walking out but that wasn't the case. The manager (I believe) was still looking for this other persons paperwork so he could pay. The way I saw it was, if your "standing" there waiting, how long would it have taken you to ring up 2 items? The moral of the story is, if your going to come here, be sure you know where everything is at and don't expect to much help here..... Thanks again, Jonathan..... read more

This review is in regards to TRACY in the COPY & PRINT center. She is always helpful and polite. She wants nothing but to meet your expectations in regards to your Staples experience & the quality of their COPY & PRINT services. If a paper is bent, or ink is smeared, she's always on top of fixing any issues that may come up, again, to insure your visit(s) to the Copy & Print Center is pleasing. *Though, my experience with the other employees are the total opposite. If Tracy is not working the days I need to print something, I usually ask when she does work so I can return. The other employees have difficulties understanding what and how I need things printed (as you can tell in the other earlier reviews by other Staples customers) and the wait time is to print just a few pages are usually next day pick-ups. read more

Horrible service. Called and after 30 min of being on hold I finally went to the store, service there is even worse. You can't find anyone to help you and then when I went up front to ask the lady to get someone for me she paged them 3 times no one ever came. I ended up not buying anything I had. Hire more people please! read more

Literally takes forever to answer the phone. If you're calling for something and lives a little close just stop by but customer service isn't good too. I don't any positive side I could say. Employees most of the time have attitude. Pretty sure people only drop by this store cause they "need" to never because they want to if you guys know what I mean. read more

Staples - On hold for about 10mins now. I don't know how long this will take. - Printing Services Near Me - Manteca, California

Solid experience from beginning to end. The register was slow with the transaction, but the cashier Kim W Never lost her cool, apologized to us, and greeted every customer that came in. Good shopping experience read more

I suspect this place is always trying to unethically drum up business or weasel their way out of helping somebody. My most recent example is trying to spend $30 out of a $200 gift card. The supervisor at my store said the register couldn't accept it unless I spent the full $200 at once. What kind of BS is that? read more

I was impressed with the copy center The customer service was awesome and that's hard to come by theses days. Efficient and helpful. Will probably come to this staples instead if the Riverbank store. read more

Selections are limited and staff usually need to go online. If I want to shop online then I wouldn't go to the stores. Neatness ok.

I am a student who is forced to print massive amounts for school and have been dealing with an awful printer. Yesterday I went to office max in stockton and looked around and asked for some help with the printers and was pretty discouraged by the associate seemingly not willing to help so I left. So that evening after returning to Manteca we headed to best buy but decided to stop in Staples and look. We were immediately greeted and the young guy working at the service area and printers was very helpful and answered all of our questions. When we made a decision on what printer to buy the woman at the counter was awesome as well. She helped us price match and answered all our questions. We did not feel pressured and were given honest assistance that was greatly appreciated. read more

Horrible service, very lazy works. To get a simple binding job done they said I have to wait one week to pick it up. I went to FedEx and they did it within 10 mins. read more

Great customer service and lots of inventory on hand. They also repair smart phone screens and tables.

Employees at the print center needs customer service training. Tracy is the only employee who can get your job done and be friendly with every issue. read more

Worst customer service I've ever encountered. My son was starting high school so I wanted to get him a scientific calculator for his Algebra class. I went into this store and found the calculator under 'Office Supplies' section. I paid a total of $17.31 for it. Before opening the package, I told him bring it to class to see if the teacher would allow him to use this calculator in class. It turns out that this calculator was not allowed in class because of the pre-installed math formulas. So I was thinking of returning it within a week. I read the back of the receipt for the return period. It says that "OFFICE SUPPLIES CAN BE RETURN ANYTIME WITH A RECEIPT". Ok, so I thought I'll return it whenever I'm in the area instead of making the trip there just to do a return. Today, less than 2 months later, I needed to buy some ink for my printer so I brought the calculator with me to return. The first lady at the CS desk was going to do the return when the 'manager' (I think, because the lady had to ask for her approval) said the receipt is almost 2 month old. I stated that the back said I can return it anytime and that the package was never opened. She said that calculators are electronic items and that it has a 14 days return policy. I said I got it in the 'Office Supplies' section and there is nowhere on the receipt that explicitly said this is an electronic item and that I have 14 days to return it....like receipts from Best Buy or other retailers that show any particular items with return period different from their norm. I said ok since I'm buying ink anyway, so I'll just get store credit instead. She started the return using my receipt but the computer wouldn't let her. So I told her to do the store credit as I pointed to the back of the receipt that says I can also return any item without receipt for store credit. So the lady called the 'manager' and ask if she can do that, to which she approved. She warned me that they would only match the lowest price they sell within the last 30 days. I said I understand and I'm ok with that. But when the price came out more than $18, more than the amount I paid, the manager disapprove the return. She said she can't do that. I said I just wanted the price I paid and I'm willing to take store credit. Then she said she can't do that either and that it's past 14 days. She also said the lady shouldn't have done the return without receipt. I told her that she approved it at first and now because it's more than what I paid, she rejected it? She kept saying it's past 14 days and the lady shouldn't have done the return. I told her I got the calculator in Office Supplies so wouldn't that be considered office supplies as stated on the back of the receipt. We went back and forth a few minutes about office supplies and return policy. I finally got fed up, took the calculator back and called my credit card company to dispute. Within 5 minutes I got my full refund....more than I can say for Staples' Customer Service...and I don't have to spend another penny in there. I don't know where Staples hired their managers or store employees but this is brainless customer service. The way this 'manager' handled the situation seems to reflect that. Not only did they lost a sale, which would have been a lot more than the price of the calculator, but they lost a customer...for good...not to mention I get to keep the calculator. This is why retailers are a dying breed. I did not asked them to bend over backward or even to match the $18+ that their computer supposedly refunded. All I asked was for a store credit...for the amount that I paid for...so that I can use it towards my ink purchase. But now, thanks to her, I am more than happy to spend less for the same ink on Amazon, which has a ~NO HASSLE~ 45 days return policy to boot...and I don't have to deal with incompetent employees. read more

I went into staples in manteca yesterday about my computer I bought from them in January of this year.'I called ahead and spoke to a very nice young man.He said come on down and we'll look at it..Once I got there a Lady waited on me..Lets just say I left telling her I'm very sorry I ever shopped there.And plan never to shop there again..I that I plan on telling all my friends how very rude she was..such a shame should of shopped at Best Buy...Grrrrrrrrrrrrrrrrrrrr read more

I ordered a desk and filing cabinet from Staples and it was delivered the very next day. It was left on my porch and moved into the garage that same night. This was a couple days before Christmas. After Christmas my husband went out to start the task of putting the desk and filing cabinet together. When he turned the desk box over he noticed 2 very large holes in the box that could not be seen the way the items were placed on the porch. They were clearly holes from a forklift penetrating the box. The box and desk inside were very damaged. I called to have the items picked up and returned. I received an email that the items would be picked up. I waited over a week to call back because the items were never picked up. I was then told that the return was cancelled but they had no explanation as to why it was cancelled. Another return was started. Again, I waited over a week and no pickup. Another call was placed and this time I was told that I had called and cancelled the return, which never happened. I asked if I can return to the local store and was told no, because of the weight of the item it had to be picked up. My item was finally picked up on January 31st. I waited for the e-mail I was supposed to receive after the pick up and received nothing. I called on Friday 2/2 and was told to give it a little more time and I should receive my refund by Tuesday 2/6. So I waited until today Wednesday 2/7 and called again. today I was told that the outside vendor Staples uses to pick up returns has 10 days to return the item to their warehouse and Staples has five days after that to issue the refund. I am upset more by the time I have had to waste taking care of this. This package should never have been left in the condition it was left in and I should not have had to spend so many hours taking care of this. Staples gladly took my money the day I ordered and no I have waited over a month to be refunded and told to just keep waiting. Sorry Staples you lost a very long time customer. read more

I came in to the print and copy station to have 6 pages printed on better quality. The girl behind the desk let me know it would be an hour wait and that I'm better off using the machine at the station. I let her know I wanted the higher quality paper behind the desk. She took my name and number down and let me know she would call me when the prints were ready. I waited the hour and sat at the print station. Hershey was the girl working. She walked past me several times when my hour was up and never called me. I had to go to the front desk and my order has been waiting ready for 10min. By then I was disappointed. I had patience even when the girl was not happy that I went with the printing option behind the desk. Hershey pulls my printed copies out of the envelope and the ink is faded and streaked. She never caught it. It was on every page. Hershey then was as nice as possible no longer annoyed that I waited for my 6 pages or that I opted to use the service when she was clearly overwhelmed with other work. I kept my cool but I was annoyed by then. I'm supposed to get a call today or Monday to pick up my 6 pages. If I'm called this time. read more

Never too impressed with copying prices, but at this location I was impressed with the service! Had to have a special Groupon gift certificate printed up in their copy center and the gal kindly let me bring it up on their computer and forward to their email. This isn't what impressed me...her helpfulness and recommendation for a nice, shimmery cardstock to make my gift certificate look classy! It printed out beautifully. Good , polite, and prompt service. read more

I've been doing business with Staples a little over 6 months, and am EXTREMELY HAPPY with their service. I get that you may have to wait BUT I am impressed with the tech people (thank you Brandon) and the store manager, Candee. I purchased a computer in October 2016, and had to replace it this month (water ruins a computer). Replacing my computer was amazingly simple and Candee was as patient as a saint helping me with warranty issues. Brandon was so fast with the problems I had (after spending over 12 hours on the phone with Microsoft, Adobe, and Oracle to fix a glitch nobody else could). I was even offered bottled water while I waited. I did see other customers wakling around and sales people attending to them. Seemed the ratio of salesperson to customer is about the same as most retail stores these days. read more

Went in there for some questions about networking and instead of the "expert" helping me, an associate was asking my questions through their headset while the "expert" was giving me false information. Terrible customer service. I'd rather wait for the help in person than talk through a messenger. Quit being lazy in the back and come to the floor to help. read more

Do NOT go to their copy center. Understaffed and slow. Apparently if you want something printed, its considered a drop off and takes 3 days until you can pick it up. Came in on a Wednesday and it would not have been ready until Saturday. read more

I ordered a banner for a small business. Staples called to tell me it was ready. Went to pick it up and they forgot the grommets, the guy at the print center had them done in about 10 minutes...aside from the dirty fingerprints all over the back and a little frayed edge the banner looked pretty good. BUT when I went to check out the employees could not figure out how to use my Groupon. I spent almost an hour in the store and they could not get it to ring up right. The store manager was supposed to call me this morning and never did. I called this afternoon and talked to an employee who stated the manager was never told to call me and everything was ringing up fine. The manager didn't know why the employees last night couldn't ring me up. The manager NEVER would come on the line to speak with me directly. The employee had to ask the manager to print instructions for their employees to correctly process a Groupon transaction. The store manager had no customer service skills and obviously doesn't care if they keep me as a customer. Hopefully when I go back they will ring up my banner correctly. TERRIBLE experience so far! Update: Staples has made this right, so I am giving them a higher star rating, but the management really needs to work on their customer service skills. read more

They dont even deserve 1 star. I came to them to have them help me with my daughters picture for her gravestone. I very detailed told them what i needed in the copy and print center. They said okay got it, it will be ready tomorrow and it would be $20, so i paid the money and went on my way. Long story short, It took them 4 times to get it right, 2 managers involved, 3 employee's involved and a week in a half to do it. They have no idea what they are doing and not enough staff help in the copy and print center. Plus the manager i talked to told me the only employee who knows the program will stay later after his shift to get it done!! That is horrible to do that to your employees staples!! Now i know they treat their customers and employees like that. I will never shop there again or tell anyone to go there!! read more

Severely understaffed, will join the rest of the doomed Staples if management doesn't start doing their job!

I went in to get prints and encountered Tracy at the print & copy desk. I knew what I needed done, but I was unsure if it could be done. I explained to Tracy what I needed. She worked magic! She got me what I needed all the while helping myself and 4 other customers, with a smile and cheerful attitude! Tracy makes my trips to Staples enjoyable! Thank you Tracy!!!!!! read more