I had made an appointment for an Empire Flooring specialist (Jim) to come do a free home consultation on 8/2/2018. He informed me at this consultation that in order to be locked in at the price I was quoted I would have to sign a contract that day, and pick an installation date. Jim had stated that I had until 8/6/2018 at midnight to cancel my contract. He also stated that I could reschedule my install dates, but needed to provide a 24-48-hour notice. I had told Jim that day (8/2/2018) that I would like to have my laminate flooring installed on 8/17/2018, and my carpet to be installed on 8/18/2018. I had stated that I would remove all previously existing flooring, appliances, furniture, toilets and other necessary items so that the cost of install would be more affordable to me, and I would have it completed before the installation dates noted. I had received an e-mail on 8/13/2018 to confirm my laminate flooring install date of 8/17/2018, in which I confirmed. I had received another e-mail on 8/14/2018 to confirm my carpet flooring install date of 8/18/2018, in which I also confirmed. I had all flooring removed on 8/11/2018 and 8/12/2018, and had all furniture, appliances and other necessary items removed 8/16/2018, so that I was ready for the install dates I had confirmed for. As I made final preparations on my part, so that the install would go smoothly, I had called Empire Flooring on 8/15/2018 in the morning to ask if I needed to patch some divots that were in the concrete after I removed previous existing flooring. The lady I spoke to had informed me that I did not need to do patch work, and that the installers would patch those to ensure the flooring was level. On 8/17/2018, I received an automated call that my install was to be started that morning, but no specific time frame could be given as there was an install before mine and Empire Flooring guarantees quality work. At 7:56am, on 8/17/2018, I received a call directly from the gentleman that was to deliver my flooring, and he stated he would be at my house within 25-35 minutes. I was not aware that one person delivers the flooring materials, while a completely different person installs the flooring, so I thought nothing of it. Once the gentleman arrived to deliver my laminate flooring materials, and to get my confirmation that it was the correct style/color I selected, he had stated "Ok, your laminate flooring needs to acclimate to the environment for 24-48-hours and it will be installed on Monday." He was not able to tell me anything else other than my install date was pushed back. I immediately called Empire Flooring to question this change that was done without my consent or knowledge. The lady I spoke with confirmed my install was pushed back to 8/20/18, and once again was not able to provide me any other information. I then stated, "I had selected my install dates 3 weeks ago for a reason, and I am furious you guys changed dates on me without informing me nor confirming it was ok to do so. Nobody called me ahead of time, to ask if the laminate material could be delivered 48 hours prior to install date, so that it may acclimate to my house as needed nor did they inform me at all that it needed to acclimate. Nobody called to inform me that my install date was pushed back, nor did they consult with me that it was ok to reschedule it. I was sent e-mails on 8/13/18 and 8/14/2018 to confirm my install dates, in which I confirmed those dates and was still not notified of any delays. I had called 8/15/2018 in the morning to ask a question regarding my flooring and was still not notified of any delays. You guys demand 24-48-hour notice for any changes I make on my part, but you guys can't give your customers the same courtesy. I now have to reschedule my appointments I made for next week and call off work because of your failure to communicate with your customers." Her only response was, "I apologize for the lack of communication." On day of install, Mario was courteous and kept me informed of details throughout the process. I spoke with Mario and his supervisor and they had stated this problem occurs frequently with Empire Flooring. When my laminate flooring was not completed that day as promised I had to call Empire Flooring office once again to reschedule my carpet install. I had voiced my frustrations for their lack of care regarding my personal schedule and they once again issued the standard "I'm sorry." with no other offer to fix the situation and offer compensation for loss of my time. I would NEVER recommend this company to anyone. The sale specialist was informative and friendly. The installation guy (yes one guy to install flooring by himself for my whole house) was courteous and friendly. The staff on phone is friendly but NOT helpful, NOT informative and NOT respectful of their customer's time. read more

I don't usually give reviews but I need to share because this company is the most unorganized and unprofessional company I have ever dealt with. A few years ago we replaced our downstairs carpet with the vinyl flooring through empire. We actually had an amazing experience the first time around. Everything was done correctly and professional and now here we are three years later and the floor still looks great! Okay so now fast forward to January/February of this year. We decided to replace the flooring in our upstairs bathrooms & our laundry room with the same vinyl plank flooring we did downstairs & we also decided to replace all the carpet we had upstairs. Installation day comes & the bathroom & laundry floors were done prior to the carpet. Okay so three full spaces were being ripped up & replaced. They sent one guy to do this job. The first day he ripped up our laundry room & kids bathroom. He didn't actually finish these areas and left us with a non working laundry room & no access to our kids bathroom because the floor was ripped up. Okay so now move on to the next day, the same guy comes back early in the morning to finish up. Again by himself to finish a job that should have taken at least 2 people to complete if not 3. He had three full rooms still to complete. He worked all day and left eventually around 9:30-9:45 AT NIGHT. Okay so I have four small children and we are now going on day two of not having access to their bathroom. That means no baths & the only bathroom we could use was our half bath downstairs. He did not ask to stay as late as he did. He just worked until he finished. Once he was done, again it's 9:30pm, we looked at the work quickly & he left. Two of my children were screaming and it was way past their bedtime so we just looked at the work done quick to get our children to bed since that was the priority. Okay now next morning comes and I throughly looked at the work that was done in our bathrooms & laundry room. My goodness the work was horrific. The floors were uneven, there were holes everywhere, he basically took a nail gun and nailed the floor everywhere because the glue wasn't drying fast enough. We later found out that he was sent with the wrong glue & because the rooms were upstairs, they should have never been glue down & floating only. The base boards were destroyed, we had marks all over the walls. It was a mess. We fought for weeks with people to get our floors fixed. It was a constant battle between he said/she said. The lack of communication we dealt with was ridiculous. My four year old daughter communicates better than this company. We were told several different things by several different people in management. We had the head of installation come out & examine the work. It was a freaking nightmare to try & get a hold of anybody. We were told managers would call back & they never did. We were sent to voicemail after voicemail. It was almost like they knew our number and purposely refused to answer. We were promised things by one person and then the workers would show up to fix the floor & they would have no idea what they were doing. Now we are ending March & our floors and baseboards were finally fixed last week after weeks of being promised. The staff was rude & could careless about what we were dealing with. We eventually made our way up to corporate and are now fighting for a refund. I'm sharing this because I don't want another family to deal with what dealt with. Stay away from this company, it's not worth it. If they would have done their jobs & done the work right in the first place it was have saved so much time, effort & heartache. As a company, they should have gone above & beyond to make sure their errors were fixed. However, that's not what we got. They didn't care and they would say anything to get us off the phone. They apologized but didn't mean it because we wouldn't be dealing with this problem still. We were an inconvience to them & that is not right. read more

We had our laminate floors done in June 2019. The have expanded as the should but we have bubbles/ripples in the laminate flooring now. After 4 weeks we finally got them to come out but since it had been more than a year they were charging me money unless it was an installation issue. They sent 2 installation Contractors out to look at it. They said who ever installed it didn't leave room for expansion. Well it's been 10 more days, I had to call again and they had to create a new work order to fix the issue. Now why did I have to call. Did they think I was going to let it go. This is the worst customer Service ever. Don't buy anything from this place.. read more

Our salesman was completely awesome. The installation crew was knowledgeable, and experienced. And their attention to detail was amazing. The work they did was exceptional. They were polite and respected our home. And the outcome was more than we ever expected. Our floors turned out beautifully. It is now the home that we always dreamed of. We highly recommend this company. read more

so far i'm not happy with Empire today they change my appointment today to a week later and I already made arrangements to board my pets and now I have to cancel it and I can't cancel empire because they already have my money and they haven't even gotten here yet to install my flooring and all they can say is I'm sorry for the inconvenience well that's not good enough I can't even imagine what's gonna happen when the flooring to put down I went with this company in California I never had this kind of problem! Not happy!! read more

We purchased laminate flooring. To prove how strong the laminate was the salesman scratched it with a key, burned it with a lighter and noticed that w had dogs and said it wouldn't water spot either. He said sweep or vacuum it then only use Bona cleaner and Bona wax and it would last forever. The laminate looks terrible. Dog scratches everywhere, water spots everywhere etc. I've tried for 4 months to resolution form Empire Today and the BBB but to no avail. I finally did get to speak with a customer service rep and when I explained how the salesman lied to us, I asked if they would replace the flooring - he gave me a resounding NO. If you buy ANYTHING from Empire Today - do so at your own risk. read more

We just had wood looking tile put in our hallway, living, dining, and bedroom. Jed Cowdell came out and showed us some different things after getting a sense of what I was looking for. He was VERY patient with me and and my husband. THEN he went outside so we could discuss our options together. He never pushed us or made me feel uncomfortable and he didn't use scare tactics. He was awesome. We felt very comfortable with the product he showed us and he explained all the features. We bought it! The financing options were really good too. The installation supervisor was Miguel. What a great guy! We really lucked out with him because once the installers got the living room done I had a hissy fit. I hated one of the tiles that was dispersed throughout. I felt like I got the wrong tile- like a knockoff version of what Jed showed me. Jed came back! He had the tile he showed me and I compared it to those I received. With the exception of that one ugly one, I felt a lot better. He didn't have to come back, but he did to make me feel better. He also stayed to help me and Miguel make a plan on what to do about the ugly tile. Miguel had his installers replace the ugly tiles for me, and then made sure I got the look I wanted. The two installers did not speak English, but it didn't matter because Miguel was right there all along. The best thing about these two guys was that they always answered the phone and called back. Even when I left a message for Jed, the salesman, that clearly stated I wasn't happy he still called back AND came over to my house. My tile is gorgeous. They did a great job, and so fast!! Thanks Jed and Miguel. read more

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If I could give zero stars, I would. Paid our deposit and never saw them on install day. Called 3 times and was told the installer would call me back. When he did, he didn't know my name and had no idea that he was supposed to install anything at my house. 4th call I made and they told me it was getting installed the next day. No one told me. Hopefully it will. read more

NO customer service. Installation crew installed two bedrooms of carpet. When moving my furniture back in, they broke a sconce off the wall, cleaned up the mess and didn't even tell me! Then they scraped the bed across the wood floor and left a huge scratches in my hardwood floors. I called the installer immediately - no answer, no call back. I did get a hold of someone and was able to file a claim, sent photos, documentation and was scheduled for an inspection. No one showed up at the scheduled time. No one returned my phone calls or emails. I've been trying to get someone to call me back for 7 months now. Unbelievable. read more

We had the BEST experience with Empire Today. Our salesman Jim Silva at (480) 639-8836 was friendly, knowledgeable, and so helpful. The service was exceptional. They even move your furniture out for you. The carpet is high quality and beautiful. The service was exceptional. I highly recommend Jim Silva with Empire Today (480) 639-8836. read more

My mother-in-law used Empire to install/replace her kitchen flooring. I had read the reviews and advised her not to use this company, but she did anyway. I was at her house when they started the demo work, she wasn't. They didn't use any plastic to mask off the area and the whole house was covered with concrete dust. Tile was flying everywhere, I had to remind them to move the stove and refrigerator so that they would be damaged. My mother-in-law came home after the demo work was complete. The salesman called shortly after and tried a bait and switch on her. She was told that the work was more involved than expected and that she would have to come up with another $400.00 before they could complete the work. When I told them to leave and that I'd finish the work they changed their tune NEVER USE THIS COMPANY. If I could give them less than one star I would! read more

Don't buy from them. I got carpet a year ago. And bought the warrant. First, installers stapled the cord to my satellite tv so I had to pay to have the satellite folks fix it. Now the carpet is pulling up at the seams in 2 places by the door And started to unravel. I called it in a few weeks ago and didn't hear anything. I called 4 times over the past few weeks and they kept blaming it on COVID for slow response. Finally I speak to someone on my 5th try who said I had to call a different number to put in claim. I did and then they sent me an email saying claim denied because I didn't call it in within 5 days of noticing issue. Now I'm trying to fight it and have called at least 6 times and can't speak to anyone but a voicemai. I'm furious! Horrible experience, horrible product, horrible customer service-just horrible! read more

I am setting here waiting for a call since I had an appointment for a repair for the about the 5th time I have had repair because seems like the people that do the installs don't know what they are doing. It is 1:15 they should have been her at 10:00 a guy call at 10:19 to see if they were here and I have heard nothing call customer support and the recording said customer support is not available what the heck. I had laminate and carpeting in the whole house nothing was done correct. Nothing but problems. I am contacting my lawyer to see what they can do. Don't ever use this company. read more

Empire Today flooring installation went very well. Jesus our installer took his time and did it right. Looks better than we imagined. Wood laminate was installed on complete second floor. Would recommend this company to my friends and family. read more

I had carpet installed in the Livingroom and the master bedroom. I went with the middle grade carpet. The salesman came out and a few days later two installers arrived. No problem with the installation whatsoever. This all took place in April 2019 with one year guarantee on the installation. Fast forward to June 2020. The carpet in the Livingroom started raising up in five different places, in addition to one place in the master bedroom. I called customer service and was told the creases in the carpet was due to the Arizona heat. I have lived in the house since September 2013. Four other rooms in the house were carpeted when I moved in and those carpets still have not creased, so I know it's not the Arizona heat. I was told it would be $110 to have someone come out and restretch the carpet. I was not satisfied with that answer and asked to speak with a supervisor. The customer service rep said I would be receiving a call the next day, its been a week and no follow up call. I understand that occasionally carpet may need to be restretched but not after such a short time, and paying over $1200 for the initial product and installation is not acceptable read more

Moved into a different home and wanted to replace carpet in two small to medium sized rooms to a wood look floor. I was originally wanting a ceramic type of material but was sold on vinyl for wearing well, avoiding grout, solid feeling, and looks, plus a half-off "sale". Since it has been less than two weeks with the material I can say that I am profoundly dissatisfied and disappointed in the flooring. The floors, especially in one of the room feels hallow when I walk or tap on it, crackles and feeling like it is slipping away underneath. My subfloor was totally intact and stable and the two day installation seemed to be okay. The look of the floor is fair to poor - no way you could mistake it for a wood floor. In fact, the floor looks and feels like a glorified contact paper at a wood or title price, despite the so-called sale. I had been trying, over the last week, to call Empire's customer service but each time I would get the dreaded, "higher than normal call volume" message, and then an estimated wait time of 60-88 minutes and the alternative of being called back, or the recommended chat on line. When I used the call me back option, I. was indeed called back, then put on "hold" for about 60 minutes. Each time when I tried the chat line, I was met with it being closed despite the fact that it was well within their available hours, adjusting for CST time. At this point with an inferior and grossly overpriced product, with no way to get customer service, I felt that I was taken advantage of, duped, a sucker and was robbed. I would have been much happier keeping the previous flooring, even if I paid nothing for this replacement. After much trying and persistence, I got a hold of a customer rep. and she said that someone would be calling to arrange coming out to address these complaints. With this situation I do not expect much, and I might be back to futilely trying to reach someone. Two other complaints: they sold me 5 boxes (4 totally unopened) of too much flooring, so I will be asking to refund the 4 unopened boxes. The other issue was the way they finished off the interfaces with other flooring (tile or carpet). When I arranged this job, I was given the option of removal of the of the floor moldings vs. finishing them with a nice thin border. I chose not removing the moldings but the look I got in many places was like a grade school child did it. My plan: if I do not get this redone or addressed to our satisfaction, I will file a BBB (Better Business) complaint and law suit in small claims court. For now, I put a charge dispute on my credit card. I want others to know: DO NOT USE THIS COMPANY UNDER ANY circumstances for misleading me, bad product, overpricing and lack of customer service. read more

We are so happy with our carpeting. Sales person was excellent. He understood our needs. He measured accurately so we had the amount due right away. Installation was exactly as he described and when we planned it. We can't ask for much more than that. We highly recommend Empire. read more

Poor customer service. Buying a home and need the carpet replaced prior to moving in. The realtor has agreed to open up the house up for a carpet measure and selection, however doesn't want to wait around for a two hour time slot. Empire has no flexibility to schedule at a discreet time. read more

Shout out to Larry Muillins at Empire Today for saving the day. We needed carpet unexpectedly after moving into our home and wanted to install before furniture and movers arrived. Larry Mullins was awesome by providing us with carpet that met our needs by price and color. He was personable and listened to our needs. It was an easy process with Larry making it enjoyable!! The carpet was in the next day. I will be calling Larry for my next installation and referring him to clients. read more

I was so excited about getting my laminated floors. First, they Did Not Show Up on the day they were suppose to because my material did not arrive. They could have come to start the work because there was much to be done before the actual laying of the floor. So the process was delayed, when the workers showed up there were only 2 people a Father & Son!!!!!! There was DUST EVERYWHERE!! When the project was 3/4 completed he had to stop because I needed to get some thing done in the small bathroom that ended up costing me More Money and after Telling me he would return the next week, I waited fro him and He Never Showed!!!! I had to call Empire and get on a SCHEDULE!! I was so annoyed, to add insult to injury, the customer service at Empire was HORRIBLE!!! I called several times with No Response, when someone finally decided to call me back I was placed on hold and eventually given a day when the workers could return and complete the project. And Empire, tried to compensate me by returning $100.00 for the inconvenience. I would tell anyone Do Not Use this company try a company that will at least treat you with some dignity and respect, and just because you've paid in full make you feel as if customer service is no longer needed!! read more

Empire Flooring has not completed the install of my laminate flooring after 2 weeks of attempting to have or be contacted by them, I still have an incomplete job and no follow up or contact as promised by at least 4 people and being on hold for over 30 minutes 4 different times. This company SUCKS! read more

Warning! Do not use this company! Not only is there no communications between the Installers and the schedulers.I had carpet and Tiles installed in my house that I was preparing to rent or sell and had my tools stolen off my screened patio the same same day my Tile was installed. They came back the same night and kicked down my back fence and my patio door to make it seem like it was someone else. This company subcontracts very shady people, do not leave them in your house when you are not there, because they are inventorying what you have. Not only did they rip me off, they did a horrible job breaking most of my baseboards and they left their trash such as empty water bottles for the homeowner to pickup. Use this company at your own Risk!!!!!! You have been warned!!!! read more

Overall the installer did a good job, but working alone took some time. On Nov. 14th I called Empire to return and fix 3 area's. So far they have not given me an appointment for the repairs. Arlene Barrow 480-634-4255 read more

We just had porcelain floors installed by Empire, and couldn't be more pleased with the speed, quality, price and outcome. Empire didn't have as many choices of colors as others that we had bid on the job, but we found one that met all our requirements and their pricing was 2K less expensive. Jim was our salesperson, who explained the contract and the installation process. Jesus and his partner did the install: they worked hard, beat the estimated time to completion (3.5 days versus 5), were careful with our furniture and respectful of us and our home. And the result is beautiful! We would recommend Empire in a heartbeat based on our experience. read more

I am about to purchase carpet and hardwood for my 4100sqft house. I wanted to thank the folks that took the time to post real reviews and saved me from using this company. When you search their name or website, they have purchased ads that make them appear to have 4-5 stars. This show the level to which they will stoop to cover up their TERRIBLE SERVICE! This is the 2000's Empire... try fixing your internal issues and be a honorable company, instead of post all your fake reviews. Shame on you. read more

They were supposed to be at my house on May 12th and never showed and we had to give a 500.00 deposit to hold that date. The kitchen was finally completed. The bathroom is still waiting to be completed. I have tile but no grout and cannot finish the bathroom until they get it done. I am lucky to have a toilet. No one from empire calls and the contractor will not answer his phone or text messages. I have had to stop payment till they complete the job. I know they are short handed but the shouldn't make promises they can't keep or take peoples money. read more

I just got my Vinyl Plank Floors installed last Week. They are already Scratching. I spent $8,000 , what a waste of money. I thought that I was getting a quality Product for spending that much money. This has been one of the worst buying experiences of my life, especially since I over payed so much money. Now I'm stuck with a subpar floor that's going to scratch every time I move something. read more

CROOKED AS THEY COME! First I got a perfectly performed bait and switch. Canceled my contract sending certified mail within the specified time. Now will have to go to court as they are keeping $2,000-3,000 (keep getting different stories). I do not understand how a National. Company can be so obviously CROOKED!!!! read more

Well the empire guy just left. Not sure I would consider him a salesman. He was here for 15 minutes of which most of it was measuring. He brought 6 samples and we picked one. Cost was a little higher then I thought expected an alternative sale product but no He basically packed up and left and said I could take a picture of the amount which didn't have Sq ft. He was done and gone without any sales pitch like we were too small for him to bother with. He had difficulty breathing like copd so maybe it was an issue. Nice but no chit chat or help. read more

They ran out of vinyl plank flooring and didn't finish the job. The installers said they would be back the next day to finish but never returned or called. We've been calling and leaving messages at Empire Today for 2 weeks and no one calls us back. Beware! Once this company has your money they don't want to talk anymore. Jed, we are very disappointing in your company's lack of customer service and not completing the job. read more

I am here just to confirm the recent complaints of others on here. I too had install dates that were no shows/no calls. Customer service reps not knowing what was going on. Finally canceled my order and was told I would lose 25% of my deposit and I said nope, not gonna happen. Mentioned BBB and was given a full refund. It was their fault it didn't work out, not mine. Don't let these companies walk all over you. You work too hard for your money, you deserve better. read more

They are giving my elderly aunt and uncle the runaround. First they were told they would go last week to install. They never showed up. They were told yesterday they would start, again no show. Today there has been no call no show. My aunt made a phone call to Empire and the rep stated their computer showed the install team was at her house installing the flooring. WOW!! Many requests for supervisors but no response. Empire you're shady! read more

So here is what "The Best" is, by their standards. I scheduled an in home appointment for a quote for flooring. The representative came to my house looking like he had just run a marathon. His clothes were ragged, and he was covered in sweat. I get that we live in Arizona, but seriously, how hard is it to take a change of clothes in your vehicle, change so you look presentable, and can represent the company you work for? Not only did his appearance stink but so did his attitude. I opened the door and he walked in, with no real "hey how are you" small talk, and started measuring the rooms. We then sat down at my table, and he pushed what I can only presume was some of the top of line materials. For my small area that needed laminate (about 750sq ft) he quoted me nearly $7k!!!!!!! Once I told him that is far beyond what I was expecting, he shrugged it off, and said "Ok well thanks", then just left, without offering any other types of laminate. I found a like model of laminate, cost on it was around $1,600, so where exactly did the $5k in materials and labor come from???? I was hoping and waiting for a follow up phone call, finally after a week I got one. The lady to introduced her self and asked me off the bat "so when would you like to set up your installation?", I giggled and told her what happened. I did tell her, that I was willing to give Empire another chance, as long as they didn't send the same guy. I told the lady that I would be in work, so the guy coming to my house would need to call me (so I could leave early), and be as close to 5pm as that was when I finished work(I had a 3pm - 5pm scheduled window), she acknowledged my request. So the next day I get a phone call right at 3pm from the same lady. "Mr Watts our sales person is at your house and no-one is answering"....."are you kidding me" I replied. I repeated our phone call and my instructions from the day before, she apologized and I told her to have the salesperson call me before he left. He called me, and was actually very polite, I thought "finally, someone professional". He waited around for 5 minutes for my wife to return home. He went over some options with her and told her he would be in touch via email with a couple of quotes. Well sadly that was about 3 weeks ago, we have never had any further correspondence, via email, follow up call, etc, nothing! What I find amusing is the first guy they sent, bashed the names of the competitors (who I will be getting quotes from) and said to me "you can read all the reviews on google, but its our BBB rating that really matters", well here is another "google review" to add to the list. I work for a BBB accredited company, and how Empire flooring got the mark they did, is beyond me. read more

Horrible customer service! I called to schedule an estimate and after they went through their speech and took all my information they said i have to be present as the home owner at the time of estimate, well i live out of state for work and I am trying to sell my house so i explained that i am out of state and can not be present for their estimate. She told me they can't help me if i can't get on a plane to fly across the US just for a carpet estimate. I read all the reviews on here and was hesitant to give them a try, learned my lesson quick. Don't even bother with this company. Waste of time! Hope someone benefits from my review and avoids wasting their time. read more

We recently purchased some carpeting including installation from Empire Today. BIG MISTAKE. From our experience: Empire Today rarely answers their phone; Empire Today seldom returns phone messages; Empire Today does not keep appointments; and Empire Today does not fix installation problems. We will NEVER deal with Empire Today again. read more

Tried to call Empire Flooring (In Arizona) about fixing our flooring, that is under warranty. I did have to wait online for over an hour to talk to someone, about getting a few pieces of our flooring fixed. When I was able to talk to someone, was only to be giving a reference number and that someone will call us in 1- 3 business days. A week and half later someone did contact us, only being asked a few questions and that was going to another department. They have not contact us yet . Was able to reach someone, being told that someone will call us, after for over 42 mins, finally, was able to talk to someone and given a number to call (1-866-588-2350) to call. Also was told that someone will be in contact with us, DID NOT HAPPEN. We have not received any call back, no email or phone from Empire Flooring and waiting since 3 weeks ago. We even had problems with the installers, it took longer from what they promise us, to install the flooring. They NEVER showed up to repair the transfer board, when they promised. Would not recommend this company to anyone read more

Was quoted a price with tons of promises(no removal fees being the main one) and on install day they tried to charge an additional $1600, for things my sales person assured me wouldn't be an issue. Typical. Be ware. Wasted my weekend prepping the house, spent two hours dealing with the empty promises and phone calls- don't waste your time. Spoke to the general manager- Don or Dan I can't remember- he was nice, but just made excuses for his sales reps "mis communication". Very very disappointing. read more

Carpets turned out great. I didn't love the high pressure sales but did love getting a deal. The installers were wonderful, hard-working guys. read more

Was pleased with the install but 6 mths later and you cannot reach ANYONE to address concerns as the vinyl plank flooring they put in was not done correctly where the dishwasher is. My dishwasher pump is out and needs replaced, the GE tech states cant pull it out because whoever installed the flooring bumped it up against the twist legs and they have to come back out to cut it/remove and install correctly. they SHOULD have removed it and installed the flooring underneath dishwasher then set it back in. Been waiting for over a week for call back from this company and NOTHING...crickets. This company doesnt provide any customer service/assistance after your install so DONT USE THEM. read more

Sales guy was great, price fair. They did not show up as scheduled, 2 days late. Installer was great. Floor looks good but... The edge moldings , as one friend said, look like a 3rd grader installed them. Ends were not properly cut, should have been at 45 degrees not 90, or, end caps cut and glued on, like it was before they started. Looks terrible. Installer said it isn't his problem. What? Empire never followed up or called to see how things went. Would I hire them again? Again floor is great, molding, terrible. Would you hire them again,? Fix my molding, then I would. read more