These guys don't miss Each order hits home like it was made by a abolita from the old country. The service is fast but they do kinda try hard to up sell you on chips and salsa. I'm not a big fan of those but if you are go for it. The food is made with love and comes out quick. The ambiance is very much a fast food chain but the taste is very much I know this is about to be good. I'm normally putting some away for later because the qualities are so large but eat it after an hour because the taste was so good. read more

Getting ready for the Rams game and everybody wanted El Pollo Loco so I called it into our local restaurant on on Stockdale Highway. I made it down there right away. Restaurant was busy my order will be up in five minutes. Good friendly service from Diego . Two big bags of delicious eats. Arrived at sons house early for the game, the food was more important than the kickoff. 16 pieces of moist chicken with all the right spices, salad, mac and cheese rice and beans and 3 chicken avacado burritos were especially delicious, chips & guacamole were gone before the first score. EPLoco did a good job all the food hit the spot. No leftovers. Go Rams read more

See all

I demolished this 3 piece chicken meal before remembering to take a picture. It was super late in the day and I hadn't eaten anything prior except a mandarin. Great service through the drive thru! read more

El Pollo Loco - I devoured this bad boy before remembering to take a picture - Fast Food Near Me - Bakersfield, California

2nd time I've been to this location and have had to then get off to get my salad dressings!!! I ordered one of the New Mexican Caesar salads and 2 pollo bowls. I asked for creamy cilantro and extra creamy cilantro for the 2 bowls. I got my bag and it was heavy. I glanced and saw no extra creamy cilantro, so I asked and she seemed annoyed and gave it to me. I pull off to double check my bag further and there's ZERO Mexican Caesar dressing! Thats the whole point of the salad is the special dressing! So here i go again, I have to park and get off to get my damn dressing. A different lady addressed my issue... she had to go to the back to get a new package of this dressing to put it in a container. I asked why I didn't get it in the drive thru? She said oh probably because she didn't have any made? WTF so you just let me go knowing you're not completing my order? I'm so pissed! Negligence at it's finest! read more

El Pollo Loco - New special salads - Fast Food Near Me - Bakersfield, California

We picked up chicken and got home and it was like they dump a ton of salt on it.. we eat here at this location frequently and it is always great. The chicken was so salty you just could not eat it. Called the manager and he was so rude. Had to drive back over there and the manager was so rude no apology just dirty looks and acted very mad and rude. We will not go back to this location again. To have a manager that is that rude I blame the owners. Management needs to talk to him... Management needs to do something. He mad dogged me acted anger even the person at the counter rolled their eye about his behavior.. Like it is my fault this happened. We have other places to get chicken from. So bye to this location for sure. I have never been treated like this at any restaurant only El pollo loco... read more

This place is over priced Weak portions Service sucks, employees messing around too much. Restaurant clean. Picture of Keto burrito with hardly anything inside for $9.49. Never coming here again read more

El Pollo Loco - Weakest El Polo Keto Burrito for $9.49 - Fast Food Near Me - Bakersfield, California

Whenever I stop in here or hit the drive through, it's top notch, I mean it's fast food, but it's good! The staff is some of the kindest and friendliest in town. I've never had service without a smile. They are a quick and convenient option. I've even had better chicken here lately than at Chipotle! And let's face it, the price is a lot more reasonable. Keep up the good work! read more

Shoutout to Maria the Manager she was pleasant and courteous all while running the drive thru and the grill absolutely awesome!! Update:: went to the California Avenue location again and Ordered an Queso Blanco burrito no beans and their Keto Burrito, got exactly what we asked for great tasting burritos. So frigging awesome to get what you want!! Talked to the manager Maria and told her about my last experience she was more than happy to make me another Queso Blanco burrito without hesitation. Got this for lunch tomorrow. El Pollo Loco always have the best burritos especially their Chicken Tinga burrito (Highly recommended) and when they make them to spec... awww snap!!! I appreciate you guys this last purchase gave me 52 points so I will be coming back for my reward and awesomeness. read more

See all

Hit and miss with this place. The two-piece chicken whatever you call it special I got tastes like it was saved from the previous day. Chicken extremely dry. Mashed potatoes too hot to consume. The corn, well it's corn. I could have opened a tin and gotten the same taste. Saddens me because I've always loved dining here. read more

If I could give it negative stars I f*cking would. I saw 6 employees standing around talking and after 20 minutes of waiting. I went to check on my order because it was taking unusually long and I find out they forgot about my order while they were gossiping. It was insane how the service is so trash here, never in my life have I experienced such disregard for one's own job. read more

I love El Pollo Loco's food. However, every time I come to this location, they forget something. My sides or my salsas or utensils, or napkins. It is such a bummer. I never leave bad reviews, but, this has happened every time I have come here. Really bums me out. I guess I've gotta triple check everything before I drive away. (I always use the drive-thru). I'm currently sitting in my house eating my burrito with no salsa. :( read more

I like El Pollo Loco because their food can be good but I'm not sure if it's just this location that the service is not great. This is the closest to my home so I've been here a few times because It's convenient but they always get my order wrong. From no salsa to no tortillas or sour cream when I said no sour cream and old lettuce. Fast food is not cheap anymore so it's disappointing when you pay for food that isn't good or they get the order wrong etc. read more

This place just lets transients (homeless) just layout on the tables it just discuss my whole family.

I have come to this El Pollo Loco so many times and El Pollo Loco is just one of those fast food places that are just really good in general. There's not too many places near my workplace to go to during lunch time and this one is just down the street from my workplace. This place gets extremely packed during lunch time and literally wraps around the building if you come during the lunch rush. The funny part is that, if you go down and order your food inside, you'll get your food faster than the drive-thru. I happen to be a fan of El Pollo Loco only because they have so many different items to offer and it's hard to get tired of them because there's so many different options. They stopped selling my favorite taco for about a year or so now and it was a bit of a disappointment when that happened, but when all else fails... just order something new til you find something else you end up liking. Their crunchy taco used to have the green enchilada sauce inside, but now they serve it with the red sauce and it's just as good, so my disappointment faded quickly. Their healthier menu has some pretty good tasting food also. Normally when you order from the healthier menu, the food is bland, but the wraps are really good. They also have a really good cheap salad. I love the Loco Salad dressing, it's pretty addicting. They also have tons of fresh salsas to choose from and you can pretty much help yourself for free and try every single one of them til you find the one you like. I'm not a big fan of the churro. I'm a dessert person and everyone who knows me knows that I will choose dessert first. I gave their churro a chance on so many different occasions and it's always the same every time. It's always oily and it just doesn't taste like the oil was drained, so I just don't order the churro anymore. Don't be alarmed though, they have tons of really good food and remember the churro is not the star here, the "Crazy Chicken" is. read more

El Pollo Loco - Chipotle chicken burrito - Fast Food Near Me - Bakersfield, California

See all

I love everything about el pollo loco. This location is amazing. Service is great as well. We will be back.

This is my go to location, the food is always fresh every time it's still an inexpensive spot to eat definitely worth coming to this location read more

Alright El Pollo Loco. I see you. It wasn't my favorite restaurant back in the day, still isn't now but hey I'm impressed. The way they've innovated the place and menu and adopted new items that cater to health conscious consumers makes me appreciate them. Some of the items here are actually really good. I usually get a bowl such as the avocado protein bowl. It isn't packed and super filling but it's delicious! read more

El Pollo Loco - Fast Food Near Me - Bakersfield, California

Since when did they stop giving out more salsa? Even McDonald's give me more sauce than this POS place. The big girl who was taking orders today told me "I gave you as much salsa we can give" - what? She gave me 5! And this is suppose to last for a 16 piece family meal that I ordered? Clearly she doesn't know how to do math. And before ordering my food, I asked for rice for my 3 sides and she says "sorry we can't do that" and I was like WTF, you can't do all rice for my 3 sides? And then she goes "oh I misheard you, yeah we can do that". WTF is wrong with this lady. She clearly doesn't know wtf shes doing LMFAO I DISLIKE HER AND THIS PLACE read more

I love their chicken thighs for my salad, Always consistent which is significant for food business. And gives me senior discount also. read more

wife brought home El pollo loco bowl for lunch bowl of brown liquid (no flavor) some crappy chicken not just bad, but i would not feed it to my dog. this place needs to disappear. read more

El Pollo Loco in Bakersfield on Stockdale Avenue is one of the worst El Pollo Loco's in history. I tell myself I'm never going back there again. But when my life gets chaotic it becomes convient. After a long day I like to order my food and have it delivered. I took a chance and order delivery. My order was wrong. I ordered mixed chicken I got all white. The chicken was hard, dry some of the pieces were burnt. The beans were not as cooked as they should have been. Looked as though they were poured right out of a can, I received the wrong salsa. I was so upset I wanted to make a hated trip to El Pollo to return this overpriced day old chicken! I've talked to the Managers about the cook overcooking and burning the chicken. It all just falls on death ears. El Pollo Loco is not taking these reviews seriously because nothing changes. The only way you can ensure a decent order is to go in personally and state what you want and the way you want it. Check your order before you leave. If you don't you're taking a chance of spending your hard earn money on a meal that you can't possible eat or enjoy! Also eating at the location is NOT desirable. I really hope these reviews get to upper Management and they improve El Pollo Loco. read more

Don't really know what's going on. Did the chicken get smaller? We ordered a 4 piece chicken meal a double chicken bowl and small guac. and chips. The meal was as usual taste wise, but the chicken looked like pigeon size. The bowl had a decent amount of chicken, but dry. There was a tiny bit of rice and a ton of beans! The avocado was 3 tiny slices, so I added the extra guac.. the guac was the same taste as the avocado. Sad. The chips were inedible, hard as rocks. Then to add insult to injury the mild cilantro sauce I requested wasn't mild and instead of adding flavor it ruined the meal. Never going again! After 17 years. read more

This review is 100% for their management! The managers at this location go above and beyond for the customer. I went in the drive thru and they forgot items. I called. Was told they're still training new employees, which is understandable. Mistakes happen. But management went out of their way to make the problem go away. 10/10 would recommend read more

I really like El Pollo Loco. I absolutely love the under 500 calorie menu! And as I've mentioned in other reviews, I'm a sucker for a salsa bar. I ordered the double chicken and avocado salad. It was really good. I put salsa instead of dressing to save calories and it was great! But, the lettuce was not very fresh. It was soft and wilted, and some completely inedible. The cilantro in the salsa bar was the same, so i didn't touch it. This is not typically of El Pollo Loco, so I'll give it a pass. I'll still be back! read more

El Pollo Loco - Fast Food Near Me - Bakersfield, California

See all

The food is good but I'm tired of the constant miss communication. I always ask for salsa roja and they always give me something else, the last two times I made sure to say that I don't want the pico de Gallo that i was the red sauce and guess what's not in the bag. On their site it's literally called "salsa roja" and the pico de gallo is "house salsa". Maybe call the sauces something else if it's too hard to tell apart for workers? Also their speaker isn't working very well either half of the time I can't make out what they say and I have to repeat myself often. I come here because it's close to work on my 15 and drive thru is faster but at this point I'm just going to get out and get something else, at least then it's correct. read more

Whenever I'm in California, I have to go to El Pollo Loco. I know, it's the strangest thing to crave. But their taco's al carbon are my favorite! 2 corn tortillas, chopped up chicken, cilantro and onion with avocado salsa on the side is my go to. Tonight I got the churros as well and they were decently good. If you ever come here, you have to try their avocado salsa. It has so much flavor and it's perfect on top of tacos. I need the recipe. I would probably drink this stuff up. read more

The food is so good I Litterally climax wearing the avacado chicken burrito like pop offfff el pollo loco sooooo good... love the service to always quick and fireeeeeee read more

Customer Service on point Beatriz she has awesome customer service, even her team workers were praising her!!! Downloaded the app got a free Bowl-pollo had to purchase something Which I got the kids meal. All this for $4.60 how awesome is that !! read more

El Pollo Loco - Kids meal !! Woohoo a lot - Fast Food Near Me - Bakersfield, California

See all

Got Chicken Tortilla soup from the Stockdale Hwy location. Not only was I not given tortilla strips for my soup but I received it ice cold.

I went to this location at 9:05am (they open at 9am). I ordered a double chicken bowl. The lady at the drive through says "be careful. The box is hot. I had to go to the back to get the beans and rice". Okay cool. I get home and open the box ...it's all types of soupy with bean juice and the whole bowl was filled to the top with rice. There was maybe 5 pieces of chicken shreds, no avocado. I asked for no pico...pico sitting right on the top... no cheese, and the sour cream didn't look fresh. My flour tortillas were wet in some spots and half of it was hard as if they warmed it up (definitely not fresh). When i called to let them know and request a new bowl or my money back the lady goes "remember I told you i had to go to the back to get the beans? I couldnt get all of the juice out. And i dont remember you asking for no pico" I politely told her "this is straight soup...all i can taste is bean juice. It's literally coming out of the bowl. And you repeated "no pico" to me twice" I end up going later that same day to get my reimbursement bowl and i give it to my bf for lunch the next day. He calls and tells me it's all beans and no chicken .... Y'all need to get it together !!!! There's no reason you can't put a freakin chicken bowl together! read more

I will start by saying my pollo bowl was wonderful. No complaints there, but what did bother me is what was going on with the employees. I'm assuming she was the manager. She was double counting the register saying it was short. Told an employee that she's not going to let her drawer be short for anyone. He looked like he was on break, lunch or just ordered food to go. She got so upset that the employee put his food on the counter and said he would be back with money. It just looked so ugly to make it visible for the guest to see all this. There just seemed to be a lot of negativity out of management making employees feel bad. In all honesty it made the restaurant look bad. Problems should be addressed in private and the deliverance should always be given with respect and kindness. Something the manager neglected in doing. read more

El Pollo Loco - This is the picture of the Manger with poor employee communication and the food left on the counter by the employee. - Fast Food Near Me - Bakersfield, California

This review is based solely on their curbside pickup or lack of I should say. Ordered online for curbside pickup. I was given a prompt to reply when I was at the restaurant, which I did. After waiting 5 minutes in the parking stall marked curbside pickup, I exited my car, went inside to inquire about my order. It was sitting on the counter behind the register. I inquired about "curbside pickup" which the counter person mumbled something under her breath which I didn't catch. Food was cold after sitting on the counter for who knows how long. Will not be back. read more

I'm confused Hours say they're open until 10 pm yet dining room chairs were up on tables and they were mopping inside. They were out of some of the items we wanted to order read more

My husband was wanting this chicken for whatever reason for weeks now. So, tonight we went by. He got a 2 piece combo with breast and wing. 2 sides, pinto beans with rice. (the rice can be improved, tasted very reheated, beans very good, he said) You also get a choice of flour or corn tortilla. Very fresh and useful to scoop up the sides and sauces. Lots of side sauces inside to choose from. If you can come in, do not drive thru. I feel you just get more for your money to go in and choose from peppers, spicy guac (yum!) extra cilantro, etc. Even the washroom is clean. Service was fantastic, keep it up Jeff and Alejandro! They even asked how our meal was when leaving, brought our meal to our table before that, very personable and helpful. Patient for first-timers. It was hard to choose - they have healthy salads, bowls and calorie wise dishes. I had the burrito chicken meal. It was good but of course their version, not authentic. It just came with rice. The star of the dish of course was the chicken, no doubt chopped from the chicken visible on the huge grill. I liked my chicken better than my husband's but he loved it and gobbled it all up. I found the breast a bit dry but I tend to choose the dark meat cuts. The drive thru for some reason is always busy so if you are in a rush and want grilled chicken and not fried, this is a great option. Visit 2 - TIP - Have a winter cold? GET the chicken soup. It is what you want to eat when you are sick! Real chicken, good stock, some veg, decent seasoning and the portion size was great. Hubby also got a salad tonight and enchiladas Loved it all.. He is officially addicted to this place! VISIT 3 - WOW! I just ate the spicy chipotle burrito as I had asked for the spiciest thing on the menu. Blown away. Love how the burrito was grilled to perfection, was made fresh and kept warm in the foil til I got home. Perfect amount of everything on it, not too much cheese and I liked the portion size. The chicken here is just so much better than other places. I am starting to like this place more and more. Service was great, as always! Sundays at dinnertime - busy and with good reason! read more

Ordered breast and wing combo, got leg and thigh. Payed extra which always sucks and they barely give any sauce. read more

El Pollo Loco - Fast Food Near Me - Bakersfield, California

This has to be the worst pollo Loco establishment ever... very poorly managed.. the restaurant inside was very hot... 85% of the tables were dirty.. floors looked like if the haven't been swept since opening up.. on one trash can I counted 25 dirty trays on top of each other... then to top it all off the chicken was dry and over cooked ... and they didn't even have salsa like promoted.. me and my wife were literally the only ones in the lobby and I could eat fast enough to leave this dirty place... you find better taken care of restroom in the hood at a public restroom.... I literally can go on on how poorly this is ran... windows are dirty patio hasn't been swept.. just nasty all around... I'll definitely never ever come here again..... read more

No problems with my order, but I forgot to ask for dressing on the side, so it was on me. Everything else was good and well prepared

Man!! Either I was starving or this was the best pollo loco I have had in a long time. The chicken was freshly grilled and the Tortillas nicely warmed. Salsas are bomb!! It's located in a good area. And maintained fairly cleaned. The staff was patience and friendly. read more

El Pollo Loco - 3 piece meal - Fast Food Near Me - Bakersfield, California

Hours posted as closing st 11pm. We arrived at 10:35 and they had already closed! Extremely disappointing and apparently it's a common practice based on other yelpers experiencing the same thing. Either change your posted hours or honor your posted hours. read more

Could you just stop with the upsell effort in the drive-through? I am entirely convinced that the drive-through wait time could be cut in half if the employees would stop asking if I would like to buy another item. It is not the best practice in the drive-through. read more

El Pollo Loco - Where is management? Who parked this thing? - Fast Food Near Me - Bakersfield, California